---
description: Avaliações detalhadas do Genesys Cloud CX com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Genesys Cloud CX com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX - Avaliações, preços e classificações | GetApp Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) > [Alternativas ao Genesys Cloud CX](https://www.getapp.pt/alternatives/104597/genesys-cloud)

# Alternativas ao Genesys Cloud CX

Canonical: https://www.getapp.pt/alternatives/104597/genesys-cloud

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **3CX** — 4.4/5 (465 reviews) — PBX hospedado com integração de CRM e aplicativos móveis.
   - [Ver perfil](https://www.getapp.pt/software/103409/3cx)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/103409/104597/3cx/vs/genesys-cloud)
2. **LiveAgent** — 4.7/5 (1753 reviews) — O ótimo atendimento ao cliente começa com o melhor software de suporte.
   - [Ver perfil](https://www.getapp.pt/software/91301/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/91301/104597/liveagent/vs/genesys-cloud)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Empresa de serviços de CRM, que cria ferramentas de suporte e vendas
   - [Ver perfil](https://www.getapp.pt/software/9448/zendesk)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/9448/104597/zendesk/vs/genesys-cloud)
4. **Nextiva** — 4.6/5 (914 reviews) — Simplificando a comunicação empresarial
   - [Ver perfil](https://www.getapp.pt/software/91289/nextiva)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/91289/104597/nextiva/vs/genesys-cloud)
5. **Five9** — 4.2/5 (481 reviews) — Software de contato e call center na nuvem
   - [Ver perfil](https://www.getapp.pt/software/91276/five9)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/91276/104597/five9/vs/genesys-cloud)
6. **Freshdesk** — 4.5/5 (3409 reviews) — Solução de software de suporte ao cliente e helpdesk on-line
   - [Ver perfil](https://www.getapp.pt/software/10317/freshdesk)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/10317/104597/freshdesk/vs/genesys-cloud)
7. **Bitrix24** — 4.2/5 (984 reviews) — Pacote 100% gratuito de ferramentas de CRM, colaboração e comunicação
   - [Ver perfil](https://www.getapp.pt/software/90602/bitrix24)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/90602/104597/bitrix24/vs/genesys-cloud)
8. **CallHippo** — 4.4/5 (675 reviews) — Sistema de telefonia virtual para equipes de vendas, marketing e suporte
   - [Ver perfil](https://www.getapp.pt/software/107461/callhippo)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/104597/107461/genesys-cloud/vs/callhippo)
9. **Zoho Desk** — 4.5/5 (2211 reviews) — O primeiro software de helpdesk sensível a contexto do setor
   - [Ver perfil](https://www.getapp.pt/software/10036/zoho-desk)
   - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/10036/104597/zoho-desk/vs/genesys-cloud)
10. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Soluções de gestão de trabalho de campo e atendimento ao cliente
    - [Ver perfil](https://www.getapp.pt/software/91754/salesforce-1-service-cloud)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/91754/104597/salesforce-1-service-cloud/vs/genesys-cloud)
11. **Aircall** — 4.2/5 (458 reviews) — Sistema de telefonia para equipes de suporte e vendas
    - [Ver perfil](https://www.getapp.pt/software/100333/aircall)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/100333/104597/aircall/vs/genesys-cloud)
12. **Talkdesk** — 4.5/5 (732 reviews) — Software de central de atendimento baseado na nuvem.
    - [Ver perfil](https://www.getapp.pt/software/100659/talkdesk)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/100659/104597/talkdesk/vs/genesys-cloud)
13. **XCALLY** — 4.8/5 (130 reviews) — Gerenciamento de central de contato omnicanal
    - [Ver perfil](https://www.getapp.pt/software/112271/xcally)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/104597/112271/genesys-cloud/vs/xcally)
14. **uContact** — 4.5/5 (81 reviews) — Solução de central de atendimento omnichannel tudo-em-um
    - [Ver perfil](https://www.getapp.pt/software/105903/ucontact)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/104597/105903/genesys-cloud/vs/ucontact)
15. **Twilio** — 4.4/5 (501 reviews) — Voz e mensagens para aplicativos móveis e da internet
    - [Ver perfil](https://www.getapp.pt/software/90610/twilio-communications-platform)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/90610/104597/twilio-communications-platform/vs/genesys-cloud)
16. **Webex Suite** — 4.4/5 (7396 reviews) — Conferência de voz e vídeo com compartilhamento de tela
    - [Ver perfil](https://www.getapp.pt/software/10375/webex)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/10375/104597/webex/vs/genesys-cloud)
17. **Squaretalk** — 4.9/5 (101 reviews) — Solução Deskforce para aumentar o desempenho do agente.
    - [Ver perfil](https://www.getapp.pt/software/106691/squaretalk-matrix)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/104597/106691/genesys-cloud/vs/squaretalk-matrix)
18. **ZIWO** — 4.7/5 (108 reviews) — Ferramenta de central de contato baseada em API com agentes reais e virtuais.
    - [Ver perfil](https://www.getapp.pt/software/131291/ziwo)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/104597/131291/genesys-cloud/vs/ziwo)
19. **CTM** — 4.6/5 (150 reviews) — A Única Solução Tudo em Um destinada ao Rastreamento e às Centrais de Atendimento
    - [Ver perfil](https://www.getapp.pt/software/127363/calltrackingmetrics)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/104597/127363/genesys-cloud/vs/calltrackingmetrics)
20. **Agile CRM** — 4.1/5 (524 reviews) — CRM de vendas e marketing para empresas em crescimento
    - [Ver perfil](https://www.getapp.pt/software/102073/agile-crm)
    - [Compare vs Genesys Cloud CX](https://www.getapp.pt/compare/102073/104597/agile-crm/vs/genesys-cloud)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software)
- [Sistemas de Telefonia](https://www.getapp.pt/directory/294/telephony/software)
- [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software)
- [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software)
- [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.pt/alternatives/104597/genesys-cloud)
- [View Product Profile](https://www.getapp.pt/software/104597/genesys-cloud)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/104597/genesys-cloud> |
| de-AT | <https://www.getapp.at/alternatives/104597/genesys-cloud> |
| en | <https://www.getapp.com/customer-service-support-software/a/genesys-cloud/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/104597/genesys-cloud> |
| en-AU | <https://www.getapp.com.au/alternatives/104597/genesys-cloud> |
| en-CA | <https://www.getapp.ca/alternatives/104597/genesys-cloud> |
| en-GB | <https://www.getapp.co.uk/alternatives/104597/genesys-cloud> |
| en-IE | <https://www.getapp.ie/alternatives/104597/genesys-cloud> |
| en-NZ | <https://www.getapp.co.nz/alternatives/104597/genesys-cloud> |
| en-SG | <https://www.getapp.sg/alternatives/104597/genesys-cloud> |
| en-ZA | <https://www.getapp.za.com/alternatives/104597/genesys-cloud> |
| es | <https://www.getapp.es/alternatives/104597/genesys-cloud> |
| es-CL | <https://www.getapp.cl/alternatives/104597/genesys-cloud> |
| es-CO | <https://www.getapp.com.co/alternatives/104597/genesys-cloud> |
| es-MX | <https://www.getapp.com.mx/alternatives/104597/genesys-cloud> |
| fr | <https://www.getapp.fr/alternatives/104597/genesys-cloud> |
| fr-BE | <https://fr.getapp.be/alternatives/104597/genesys-cloud> |
| fr-CA | <https://fr.getapp.ca/alternatives/104597/genesys-cloud> |
| nl | <https://www.getapp.nl/alternatives/104597/genesys-cloud> |
| nl-BE | <https://www.getapp.be/alternatives/104597/genesys-cloud> |
| pt | <https://www.getapp.com.br/alternatives/104597/genesys-cloud> |
| pt-PT | <https://www.getapp.pt/alternatives/104597/genesys-cloud> |

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