---
description: Avaliações detalhadas do Freshdesk Omni com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshdesk Omni com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk Omni - Avaliações, preços e classificações | GetApp Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Freshdesk Omni](/software/2069229/freshworks-customer-service-suite) > [Alternativas ao Freshdesk Omni](https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite)

# Alternativas ao Freshdesk Omni

Canonical: https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite

> Explore the top alternatives to Freshdesk Omni. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3425 reviews) — Solução de software de suporte ao cliente e helpdesk on-line
   - [Ver perfil](https://www.getapp.pt/software/10317/freshdesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/10317/2069229/freshdesk/vs/freshworks-customer-service-suite)
2. **LiveAgent** — 4.7/5 (1781 reviews) — O ótimo atendimento ao cliente começa com o melhor software de suporte.
   - [Ver perfil](https://www.getapp.pt/software/91301/liveagent)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/91301/2069229/liveagent/vs/freshworks-customer-service-suite)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — Empresa de serviços de CRM, que cria ferramentas de suporte e vendas
   - [Ver perfil](https://www.getapp.pt/software/9448/zendesk)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/9448/2069229/zendesk/vs/freshworks-customer-service-suite)
4. **Tidio** — 4.7/5 (590 reviews) — Comunicador para empresas, bate-papo ao vivo, messenger e e-mail
   - [Ver perfil](https://www.getapp.pt/software/105081/tidio-chat)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/105081/2069229/tidio-chat/vs/freshworks-customer-service-suite)
5. **Intercom** — 4.5/5 (1133 reviews) — Mensageiro comercial para relacionamentos com clientes.
   - [Ver perfil](https://www.getapp.pt/software/91379/intercom)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/91379/2069229/intercom/vs/freshworks-customer-service-suite)
6. **Zoho Desk** — 4.5/5 (2212 reviews) — O primeiro software de helpdesk sensível a contexto do setor
   - [Ver perfil](https://www.getapp.pt/software/10036/zoho-desk)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/10036/2069229/zoho-desk/vs/freshworks-customer-service-suite)
7. **Wati** — 4.6/5 (203 reviews) — Plataforma de IA conversacional
   - [Ver perfil](https://www.getapp.pt/software/2068239/wati)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/2068239/2069229/wati/vs/freshworks-customer-service-suite)
8. **Hiver** — 4.7/5 (147 reviews) — Hiver: suporte técnico de atendimento ao cliente baseado no Gmail
   - [Ver perfil](https://www.getapp.pt/software/20502/hiver)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/20502/2069229/hiver/vs/freshworks-customer-service-suite)
9. **Help Scout** — 4.6/5 (226 reviews) — Suporte técnico na Internet, criado para melhorar a experiência do cliente
   - [Ver perfil](https://www.getapp.pt/software/90462/help-scout)
   - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/90462/2069229/help-scout/vs/freshworks-customer-service-suite)
10. **Kayako** — 4.0/5 (176 reviews) — Plataforma unificada de atendimento ao cliente
    - [Ver perfil](https://www.getapp.pt/software/8789/kayako)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/8789/2069229/kayako/vs/freshworks-customer-service-suite)
11. **Freshchat** — 4.1/5 (120 reviews) — Software de bate-papo ao vivo para mensagens modernas
    - [Ver perfil](https://www.getapp.pt/software/106095/freshchat)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/106095/2069229/freshchat/vs/freshworks-customer-service-suite)
12. **Front** — 4.5/5 (286 reviews) — Software de gestão de e-mail e caixa de entrada compartilhada para equipes
    - [Ver perfil](https://www.getapp.pt/software/102177/front)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/102177/2069229/front/vs/freshworks-customer-service-suite)
13. **Chaport** — 4.9/5 (63 reviews) — O Chaport é um software moderno de mensagens ao cliente com bate-papo ao vivo multicanal, chatbots, convites automáticos, base de conhecimento, integrações com o Facebook, Viber, Telegram e recursos de bate-papo em grupo. Possui aplicativos de desktop para Mac, Windows, Web e aplicativos móveis completos para iOS e Android.
    - [Ver perfil](https://www.getapp.pt/software/111189/chaport-live-chat)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/111189/2069229/chaport-live-chat/vs/freshworks-customer-service-suite)
14. **Froged** — 4.5/5 (56 reviews) — Software de engajamento com o cliente
    - [Ver perfil](https://www.getapp.pt/software/2050795/froged)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/2050795/2069229/froged/vs/freshworks-customer-service-suite)
15. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Soluções de gestão de trabalho de campo e atendimento ao cliente
    - [Ver perfil](https://www.getapp.pt/software/91754/salesforce-1-service-cloud)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/91754/2069229/salesforce-1-service-cloud/vs/freshworks-customer-service-suite)
16. **LiveChat** — 4.6/5 (1723 reviews) — Software premium de atendimento ao cliente para bate-papo ao vivo e helpdesk
    - [Ver perfil](https://www.getapp.pt/software/8385/livechat)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/8385/2069229/livechat/vs/freshworks-customer-service-suite)
17. **Bitrix24** — 4.2/5 (990 reviews) — Pacote 100% gratuito de ferramentas de CRM, colaboração e comunicação
    - [Ver perfil](https://www.getapp.pt/software/90602/bitrix24)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/90602/2069229/bitrix24/vs/freshworks-customer-service-suite)
18. **Capacity** — 4.5/5 (14 reviews) — Solução de gestão de conhecimento baseada em inteligência artificial
    - [Ver perfil](https://www.getapp.pt/software/129319/capacity)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/129319/2069229/capacity/vs/freshworks-customer-service-suite)
19. **HubSpot Service Hub** — 4.4/5 (190 reviews) — Solução de atendimento ao cliente baseada na nuvem para empresas de todos os portes
    - [Ver perfil](https://www.getapp.pt/software/119575/hubspot-service-hub)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/119575/2069229/hubspot-service-hub/vs/freshworks-customer-service-suite)
20. **Sprinklr** — 4.3/5 (91 reviews) — Gestão de redes sociais, análise e planejamento estratégico.
    - [Ver perfil](https://www.getapp.pt/software/100180/sprinklr)
    - [Compare vs Freshdesk Omni](https://www.getapp.pt/compare/100180/2069229/sprinklr/vs/freshworks-customer-service-suite)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software)
- [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software)
- [Plataforma de IA Conversacional](https://www.getapp.pt/directory/1647/conversational-ai-platform/software)
- [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software)
- [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software)

## Links

- [View on GetApp](https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite)
- [View Product Profile](https://www.getapp.pt/software/2069229/freshworks-customer-service-suite)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2069229/freshworks-customer-service-suite> |
| de-AT | <https://www.getapp.at/alternatives/2069229/freshworks-customer-service-suite> |
| en | <https://www.getapp.com/customer-service-support-software/a/freshdesk-omni/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2069229/freshworks-customer-service-suite> |
| en-AU | <https://www.getapp.com.au/alternatives/2069229/freshworks-customer-service-suite> |
| en-CA | <https://www.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| en-GB | <https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite> |
| en-IE | <https://www.getapp.ie/alternatives/2069229/freshworks-customer-service-suite> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2069229/freshworks-customer-service-suite> |
| en-SG | <https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite> |
| en-ZA | <https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite> |
| es | <https://www.getapp.es/alternatives/2069229/freshworks-customer-service-suite> |
| es-CL | <https://www.getapp.cl/alternatives/2069229/freshworks-customer-service-suite> |
| es-CO | <https://www.getapp.com.co/alternatives/2069229/freshworks-customer-service-suite> |
| es-MX | <https://www.getapp.com.mx/alternatives/2069229/freshworks-customer-service-suite> |
| fr | <https://www.getapp.fr/alternatives/2069229/freshworks-customer-service-suite> |
| fr-BE | <https://fr.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| fr-CA | <https://fr.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| nl | <https://www.getapp.nl/alternatives/2069229/freshworks-customer-service-suite> |
| nl-BE | <https://www.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| pt | <https://www.getapp.com.br/alternatives/2069229/freshworks-customer-service-suite> |
| pt-PT | <https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite> |

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