Sistemas de Monitoramento de Problemas

Software de emissão de tíquetes para suporte ao cliente sem esforço.

O HelpDesk é um sistema de emissão de tíquetes online que simplifica as iniciativas de atendimento ao cliente. Encante seus clientes com um excelente suporte e solucione os tíquetes com mais rapidez. As mensagens personalizadas aumentam a satisfação do cliente. Leia mais sobre o HelpDesk

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Zoho Desk

1599

O primeiro software de helpdesk sensível a contexto do setor

O Zoho Desk é um aplicativo de atendimento ao cliente baseado na Internet, que ajuda as empresas a construírem relacionamentos mais sólidos com os clientes. Leia mais sobre o Zoho Desk

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SolarWinds MSP Manager

8

Software de faturamento e helpdesk para empresas de prestação de serviços de TI

O SolarWinds MSP Manager é um software de faturamento e helpdesk na Internet para empresas de prestação de serviços de TI, com aplicativos móveis nativos para os técnicos acessarem tíquetes quando estiverem em trânsito. Leia mais sobre o SolarWinds MSP Manager

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Freshdesk

2159

Solução de software de suporte ao cliente e helpdesk on-line

O Freshdesk é um software de suporte ao cliente multicanal baseado em SaaS (software como serviço) para empresas de todos os tamanhos, com gamificação e automação e é gratuito para até três agentes. Leia mais sobre o Freshdesk

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Bitrix24

407

Pacote 100% gratuito de ferramentas de CRM, colaboração e comunicação

O Bitrix24 é uma plataforma gratuita de colaboração com código aberto e na nuvem, que oferece ferramentas de CRM, gestão de documentos, tarefas, gestão de tempo e gestão de projetos. Usado por mais de 5 milhões de empresas em todo o mundo. Leia mais sobre o Bitrix24

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Wrike

1574

Gerencie seus projetos do início ao fim com o Wrike.

O Wrike é uma ferramenta de colaboração e gestão de projetos que ajuda os usuários a gerenciar projetos do início ao fim, fornecendo total visibilidade e controle das tarefas. Leia mais sobre o Wrike

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ManageEngine ServiceDesk Plus

138

Software de helpdesk de TI em nuvem

O ManageEngine ServiceDesk Plus é um software de helpdesk e ferramenta de gestão de ativos para pequenas, médias e grandes empresas gerenciarem e solucionarem problemas de solicitações de TI. Leia mais sobre o ManageEngine ServiceDesk Plus

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qmsWrapper

Gestão de qualidade, projetos, riscos e documentos com bate-papo integrado.

Gestão de projetos e qualidade para obter e manter a conformidade com a ISO 13485:2016, a marca CE ou a U.S.QSR (21CFR 820) para 510(K). Leia mais sobre o qmsWrapper

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HarmonyPSA

17

A última geração de automação de serviços profissionais.

O HarmonyPSA é compatível com todo o ciclo de vida do negócio, desde a geração de leads até a renovação de contratos. Ele foi projetado e construído especificamente para empresas de software e serviços, automatizando funções de negócios em uma única plataforma disponível a partir da nuvem em qualquer dispositivo. Obtenha informações valiosas Com... Leia mais sobre o HarmonyPSA

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VisionFlow

9

Desenvolvimento de produto, gestão do ciclo de vida do aplicativo, ITSM, helpdesk, gestão de projetos e CRM

O VisionFlow é um poderoso software na web com módulos para acompanhamento de problemas, suporte ao cliente, CRM, gestão de tempo, gestão de documentos, gestão de produtos e versões, gestão de ativos etc. O VisionProject oferece ampla funcionalidade, mas é fácil de usar e flexível ao mesmo tempo. Leia mais sobre o VisionFlow

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JIRA Software

8585

Software de rastreamento de problemas e projetos: veja por que é um dos melhores.

O JIRA é um rastreador de problemas para equipes que planejam e desenvolvem ótimos produtos. Milhares de equipes escolhem o JIRA para capturar e organizar problemas, atribuir trabalhos e acompanhar as atividades da equipe. Leia mais sobre o JIRA Software

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GitHub

2989

Social coding & collaborative development platform

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code Leia mais sobre o GitHub

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Zendesk

2356

Cloud-based Help Desk & Customer Support Platform

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Leia mais sobre o Zendesk

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TeamSupport

745

B2B Customer Support Software

TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Leia mais sobre o TeamSupport

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SolarWinds Service Desk

497

Software de central de serviços e gestão de ativos de TI

O Samanage permite que organizações em todo o mundo ofereçam uma experiência de serviço superior. O software de gerenciamento de serviços de TI do Samanage acelera a eficiência e a visibilidade dos serviços solicitados e prestados em toda a organização, facilitando a otimização contínua dos processos e a maior produtividade. A solução de gestão... Leia mais sobre o SolarWinds Service Desk

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Spiceworks

473

Software de monitoramento de servidores

Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede. Leia mais sobre o Spiceworks

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Freshservice

367

Uma ferramenta completa de gerenciamento de serviços de TI (ITSM) para empresas

O Freshservice é uma central de serviços ITIL online com recursos de emissão de tíquetes e gestão de ativos, além de ferramentas de gestão de incidentes, problemas, mudanças, liberações e conhecimento. Leia mais sobre o Freshservice

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Zoho Projects

219

Gestão de projetos, colaboração e rastreamento de erros

O Zoho Projects é uma ferramenta freemium, modular, de projeto e colaboração para equipes de organizações de todos os tamanhos. Gerencie tarefas, documentos, calendários e mais. Leia mais sobre o Zoho Projects

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Quick Base

204

The easiest way to build your own apps without code.

Quick Base is an application building platform which allows users to create customized business apps with no coding required. The enterprise-ready solution offers tools including workflow automations, notifications and reminders, task management, team collaboration, interactive dashboards, and more. Leia mais sobre o Quick Base

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Vivantio

159

Flexible Software. Focused Service.

Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Leia mais sobre o Vivantio

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Kayako

154

Plataforma unificada de atendimento ao cliente

O Kayako é a plataforma unificada de atendimento ao cliente que ajuda empresas a gerenciarem solicitações e conversas com clientes por qualquer canal, oferecerem melhor suporte aos clientes e permanecerem pessoais conforme cresçam. O Kayako unifica conversas por e-mail, redes sociais e bate-papo em tempo real em um só lugar. Leia mais sobre o Kayako

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Issuetrak

152

Issue tracking software for help desk and customer service

100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device. Leia mais sobre o Issuetrak

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Clubhouse

142

Project management platform for software development teams

Clubhouse is a web-based project management platform built to meet the workflow needs of software development teams, allowing users to create stories to define project tasks, milestones and epics, while visualizing work with drag and drop Kanban boards, charting reports and automating via API access Leia mais sobre o Clubhouse

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Pivotal Tracker

109

Ferramenta de gestão de projetos ágil para desenvolvedores

O Pivotal Tracker é um software de gestão de projetos e colaboração baseado na Internet, premiado e fácil de usar, para equipes de desenvolvimento ágeis. Ele mantém todos, mesmo equipes distribuídas, focados e na mesma página com um quadro de histórias integrado e sempre atualizado. Sua equipe mantém as metas com a previsão automática e contínua... Leia mais sobre o Pivotal Tracker

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SpiraTest

99

Powerful Test Management Software

When your company requires better software testing methodologies, there are a lot of choices in the marketplace. However, if you want the best in software application testing, there is only one solution. SpiraTest® delivers the features, performance and speed to make the software testing life cycle more productive and efficient that using any... Leia mais sobre o SpiraTest

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Zoho BugTracker

93

Software de gerenciamento e rastreamento de erros para pequenas e médias empresas

Para as equipes que desejam consertar erros rapidamente, o Zoho BugTracker é um software de rastreamento de erros com colaboração integrada para manter as equipes de desenvolvimento de software produtivas. Leia mais sobre o Zoho BugTracker

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Rollbar

88

Full-stack bug and issue tracking for web and mobile apps

Error monitoring & tracking tool that helps software developers, DevOps, QA, and Support engineers release better quality code faster. Instrument Rollbar SDK with your code to handle exceptions and collect data for debugging. Supports JavaScript, Ruby, Python, Java, .NET, iOS, Android, Go, and more. Leia mais sobre o Rollbar

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Instabug

87

Geração de relatórios de erros e comentários no aplicativo para aplicativos móveis

O Instabug é uma solução de geração de relatórios de erros e comentários para aplicativos móveis com testes beta, comunicação do usuário, relatórios de falhas, alertas e integrações de terceiros. Leia mais sobre o Instabug

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MantisBT

84

Sistema de rastreamento de erros de código aberto baseado na Internet, escrito em PHP.

O MantisBT é um software de código aberto, de rastreamento de bugs e problemas, escrito em PHP e sob o protocolo GNU, facilitando a colaboração de membros da equipe e clientes. Leia mais sobre o MantisBT

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HappyFox

78

Software de atendimento ao cliente e suporte técnico online

O HappyFox é um software de atendimento ao cliente e suporte técnico na nuvem. O sistema de suporte por tíquete permite solucionar problemas dos clientes, consolidando o fluxo de trabalho de atendimento. Ele também possui uma base de conhecimento interna, um fórum da comunidade e um portal de suporte ao usuário final. Bem avaliado por pequenas,... Leia mais sobre o HappyFox

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InvGate Service Desk

70

IT service desk software

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more. Leia mais sobre o InvGate Service Desk

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Taiga

70

Plataforma de gestão de projetos para desenvolvedores Agile e designers.

O Taiga é uma plataforma de gestão de projetos ágil e gratuita, de código aberto, para startups, designers e desenvolvedores Agile, com gerenciamento de tíquetes, histórias de usuários do Epic e muito mais. Leia mais sobre o Taiga

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Tracker

65

Customer Service and Support Management Software

PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools. The Self Service Center, PhaseWare's customer self-service web portal, will enable... Leia mais sobre o Tracker

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Backlog

56

Online project management tool for developers

Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts Leia mais sobre o Backlog

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Marker.io

52

Visual bug tracking tool

Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Leia mais sobre o Marker.io

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Sentry

49

Track exceptions with modern error logging

Sentry provides error tracking and crash reporting so every developer can instantly see how their production code affects real users and automatically triage and resolve issues as part of their existing workflow. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected. Leia mais sobre o Sentry

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ChangeGear Service Desk

49

Cloud based solution to track & control IT services

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing Leia mais sobre o ChangeGear Service Desk

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Alloy Navigator

39

Plataforma premiada de gerenciamento de ativos e de serviços de TI

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. Leia mais sobre o Alloy Navigator

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osTicket

38

Customer support ticket system

osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain... Leia mais sobre o osTicket

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NABD System

38

Omnichannel Customer support & Help Desk software-FREE PLAN

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,... Leia mais sobre o NABD System

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Usersnap

34

Usersnap is the #1 visual feedback solution for QA/UAT/CX

Streamline your QA process by letting your users create screenshots of their current browser content and annotate it. Visual feedback and issue tracking makes the communicate easy with your team and developers. Usersnap is the #1 bug tracking and feedback tool for every web project. Leia mais sobre o Usersnap

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ZilicusPM

31

Complete Project Management & Collaboration Software with Unmatched Performance

ZilicusPM helps you manage entire lifecycle of project with advance task scheduling, risk management, issue tracker, document management, timesheet tracking and other collaboration features using intuitive interface. ZilicusPM redefines ease of use of online project management software with comprehensive features and desktop like performance. It... Leia mais sobre o ZilicusPM

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Project Insight

30

Automate Your Work. Unify Your Data. Make Your Life Easier.

Project Insight (PI®) is the leading work management software making your life easier. PI connects your enterprise and maximizes work efficiencies by leveraging automation and data aggregation. Leia mais sobre o Project Insight

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DevonWay

30

Quality, work, and safety management software

DevonWay is a Quality, Work, & Safety management software tailored to exact requirements to achieve compliance, continuous improvement & safe work environments Leia mais sobre o DevonWay

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Cayzu

29

Cloud Based Ticket Management & Help Desk Software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Leia mais sobre o Cayzu

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Agiloft

28

Helpdesk solution

Agiloft supports out-of-the box solutions for customer support, internal helpdesk, contract management, workflow & BPM, ITL & ITSM, change management, & more Leia mais sobre o Agiloft

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Binfire

27

Project management & collaboration software With Agile

If you manage projects for a digital agency, use Binfire to collaborate with your team members, contractors and customers. It helps you to plan, track and coordinate several projects at one time using a Tasks, Gantt charts, interactive whiteboard and dashboard to view daily tasks. Binfire brings all tools needed by your team to finish projects... Leia mais sobre o Binfire

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Halo Service Desk

26

Help desk management solution

Halo Service Desk is a cloud-based helpdesk solution designed to streamline workflow management, operations automation, customer & employee engagement, and more. An incident management system helps users handle incidents, service level agreements (SLAs) & communications via a centralized dashboard. Leia mais sobre o Halo Service Desk

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Naverisk

25

Remote monitoring & management for managed service providers

Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in Leia mais sobre o Naverisk

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FogBugz

22

Project, issue, and bug tracking for teams

FogBugz makes it simple to track your projects. It focuses your team on what needs to be done, and brings schedules back into reality. Capture your tasks, features, and customer requests in a central location, bringing clarity to your development effort. Software developers need time to work on our code without distractions and interruptions,... Leia mais sobre o FogBugz

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Planio

20

Manage Sofware Projects in One Place

Planio is an issue tracker and agile project management tool based on open-source Redmine. You'll be able to manage projects using agile methodologies such as scrum, host git/svn repos and manage documentation all in one place. Leia mais sobre o Planio

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Planbox Work

20

Work and Project Management Platform

Planbox Work offers a powerful and easy to use work and project management tool for everyone in your organization. Collaborate, prioritize, plan, manage and track your work, your way. Leia mais sobre o Planbox Work

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Wix Answers

19

A customer support solution, unified to all channels.

Customer support platform that puts all agent-customer interactions in one single view. Driven by self-service and intuitive UI, agents focus is only on what’s actually needed: delivering spot-on answers and increase customer satisfaction. All channels working together, offering a unified solution. Leia mais sobre o Wix Answers

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4me

14

Enterprise service management with SIAM support

4me allows all internal and external service providers of an enterprise to collaborate while 4me keeps track of the quality of service this is provided. Leia mais sobre o 4me

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Canfigure

12

Modular ITSM and ITAM solution based on ITIL principles

Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available. Leia mais sobre o Canfigure

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PractiTest

12

Test management for professionals.

PractiTest is an Innovative end-to-end QA and test management tool that is easy and affordable, yet flexible and methodological. PractiTest is a technology and methodology leader in the field of Application Life Management (ALM), providing its customers with the best in class system to meet their Testing and QA needs. Leia mais sobre o PractiTest

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Twproject

11

Friendly project management for smart teams

Twproject is a full featured web based project management software that gives you full visibility and control over your projects. Leia mais sobre o Twproject

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C2 ATOM

11

All-in-one service desk software

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Leia mais sobre o C2 ATOM

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Tickd

10

Project & ticket management tool for teams

Tickd is a web-based project management tool that enables teams to organize their work into projects, milestones and tickets, as well as manage tasks & collaborate effectively. Tickd provides a mobile responsive interface & integrates with tools like email, Slack & GitHub for seamless collaboration. Leia mais sobre o Tickd

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Wowdesk

8

Omnichannel customer service help desk software

Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures. Leia mais sobre o Wowdesk

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AuditFindings

7

Audit issue management solution for businesses

AuditFindings is a web-based solution that assists small to large organizations issue tracking through automatic audit trails. Key features include social commenting, data import, issue tagging, document management, reporting, and notifications. Leia mais sobre o AuditFindings

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IncidentMonitor

6

Service desk software with self-service web portal support

IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals Leia mais sobre o IncidentMonitor

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Helprace

6

All-in-one customer service solution

Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application Leia mais sobre o Helprace

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QAlert

6

Citizen request management solution for local & county gov

QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Leia mais sobre o QAlert

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Yodiz

5

Free, Agile Scrum Tool & Issue Tracker

Yodiz is a simple but comprehensive agile tool with visual boards for Sprints, Releases, Backlog, Epics and Issue management. It has powerful reporting dashboards. Leia mais sobre o Yodiz

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test IO

4

QA platform to test web & mobile apps

test IO’s on-demand crowd of professional testers unblocks your QA bottleneck so you can test continuously and ship better software. Leia mais sobre o test IO

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Bontq

Bug & issue tracking system

Bontq is a web based bug & issue tracking system. It allows you to manage projects and track bugs very easy because of its clean and user-friendly interface. The essential part of Bontq is it's Desktop Client. Using Desktop Client's functionality you can Capture Screenshots, Record Videos and attach them right to your items. Leia mais sobre o Bontq

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Project Drive

Web-based project management software

Project Drive is a web based project management software. Our project management tool has been built with flexibility in mind. Project Drive can be customized to your exact needs and will grow with your company. Its is the foremost tool for increasing collaboration and communication through all phases of your projects. Project Drive offers,... Leia mais sobre o Project Drive

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Chronos Workflow

Business Process Automation and Document Management

Chronos Workflow Platform automates and streamlines repeat business processes into a traceable, reportable web-based system that increases efficiency by generating sustainable savings in time and resources. Cloud or Client Server edition Process Optimization – eliminates or reduces redundant paperwork for a ROI to outperform your... Leia mais sobre o Chronos Workflow

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iHelpDesk

Cloud-based help desk service

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Leia mais sobre o iHelpDesk

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ServiceWise

Web based help desk management software

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features Leia mais sobre o ServiceWise

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Antlere

Multi-channel Net Promoter Score (NPS) survey software

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty Leia mais sobre o Antlere

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Elementool Issue Tracking

Issue Tracking

Elementool Issue Tracking is a web-based issue tracker that allows your team to track issues/bugs collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money. Issue Tracking's robust life cycle management ensures that no issues or bugs fall through the cracks. It allows... Leia mais sobre o Elementool Issue Tracking

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Elementool

IT project management

Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website. Leia mais sobre o Elementool

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SprintGround

Collaboration and task management for developers

SprintGround is a project management, collaboration and release planning tool for software development teams Leia mais sobre o SprintGround

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Serfy.io

Issue ticketing & field service management software for SMEs

Serfy.io is a maintenance service platform with the aim of empowering field service companies to get and manage tasks from their clients, staff or partners Leia mais sobre o Serfy.io

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EthicsPoint

Incident management & issue hotline service

EthicsPoint is an incident management platform for managing complaint programs from investigation through to resolution in a consistent & customizable workflow Leia mais sobre o EthicsPoint

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ManageMart

Field service management for industries

ManageMart is a cloud-based field service management software for service industry businesses of all types, providing a range of features for scheduling, invoicing, routing, equipment tracking, expense tracking, estimating, equipment maintenance, reporting, online payment processing, and more Leia mais sobre o ManageMart

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HelpMaster

Helpdesk, service desk and customer support software

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and... Leia mais sobre o HelpMaster

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Enablon Audit Management

Streamline audit & inspection management & ensure compliance

The Enablon Audit & Compliance Management solution offers tools to manage EHS regulations and streamline business processes. Leia mais sobre o Enablon Audit Management

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Axosoft

Scrum software for agile teams

Axosoft - formerly OnTime - is a feature-rich Scrum software, developed particularly for agile software projects and teams. The product understands a world where venture stakeholders are connected by the Internet rather than by location. Leia mais sobre o Axosoft

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PageProofer

Feedback made easy

Make it simple for your team and clients to leave feedback. Share, comment and track in three clicks. Stop flipping between browsers, spreadsheets and emails trying to keep track of feedback during website development. Leave feedback, alert people when something needs to get fixed and do it all in one place, on your website. Leia mais sobre o PageProofer

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Futuramo Visual Tickets

Visual project collaboration & bug tracking with annotations

Futuramo Visual Tickets is a cloud-based smart management app for bug reporting, issue tracking and feedback exchange for project teams. The platform aims at helping teams collaborate and manage bug reporting, ticket-resolving, request and feedback exchange in a faster, more visual way. Leia mais sobre o Futuramo Visual Tickets

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Helix IM

Issue management software for demanding development projects

Helix IM, a module within Perforce's Helix ALM suite, supports the issue management and reporting of development defects, tasks and change / feature requests Leia mais sobre o Helix IM

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eIssueTracking