overall a good program and super user friendly. I've had people tell me they enjoy this more then the previous program we used.
easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance
customer service is a little lag and needs more features that's all the negative I've got on this one
Workforcenow for productivity
It helped us to deal with HR matters effectively so that we could see everything with detailed info.
Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.
Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.
A Lot of Buck for Little Bang
To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it.
To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect.
This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.
The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers.
For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).
The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place.
Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.
Interface is userfriendly. The backoffice control that allows all admins to monitor, adjust and even supply answers for various staff members is great.
I've had the privilege of utilizing ADP software for quite some time now. I must say the back office sufficiency is amazing, the online platform is user friendly. Lastly, the customer service support for new people is beyond impeccable. Thank you ADP for your service and excellence.
If I could improve, I would make the onramp to the back office more accessible. However, I understand the security protocols needed when hosting online financial information.
Good, comprehensive time clock option
Overall positive. The option to prompt users to sign new forms by a certain date and change tax withholding with ease.
ADP allows time clock, retirement and insurance benefits, company and state/federal forms to be all in one portal. As opposed to other vendors that offer these a la carte, it is nice to have a 'one-stop' option. This offers good value for the software's price.
Can be a significant learning curve for new users who are less adept with computer systems. Entering hours in military time takes getting used to.
Great software for Payroll and HR
My overall experience so far has been great. No big complaint
Its easy to work around and understand each feature. The reporting is a great tool and the customer service support we get from ADP is great.
I wish they can make it to where we as the Administrator can login as an employees and see what they see when they call to ask a questions.
A Flexible and Integrated HCM Solution
A state of the art flexible yet integrated Human Capital Management solution for HR related functions. Helps minimize the manual administration tasks while keeping the data in sync across the platform.
A complete end-to-end solution for all Human Capital Management needs. Provide support for all HR functions included HR Management, Payroll, Workforce Management, Compliance, Talent as well as benefits. It is full integrated and based on a single database, which helps automation of data synchronization.
Not effective or useable with small number of Employees. Designate for 50 employees or more.
Glad we decided to move back to ADP
Glad we swtiched back from Dominion. It works better for our team.
We swtiched away to another service and ran into problems. Workforce has everything you need in one ease to use portal.
ADP Workforce can be pricer than other services, so it can be harder to fit into an HR departments budget.
Time brings on a change
I have had a very positive experience with WorkforceNow as opposed to other time and attendance software, very user friendly and easy to navigate.
The home page that has so much great information and LifeMart.
Hunting for where items are on the site.
Love this for our company payroll!
Quick and efficient now that all of our employees information is imported over. Great feedback from our employees with the online login and viewing of past checks, paid time off, etc.
It is easy to access, and store/add data from week to week. It is implemented well for our technicians and sales agents to log in online and view all their payroll information.
There was a bit of a learning curve at first, and did take some time to learn and import all our previous payroll information.
It's come a long way
We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.
We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.
The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.
After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.
ADP has automated several process that used to be manual.
The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.
I have been expanding the functions within WFN - we added time and attendance this year and plan on using other feature to help us grow and scale our payroll. I find as the complexities of our payroll increases, WFN can handle and grow with us.
The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.
It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.
ADP Workforce Now-Most used and advanced Human Capital Management Solutions
Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.
ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc.
This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service.
It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately.
The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application.
The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.
The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.
Easy to Use and Easy to Manage
Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP.
- Easy to manage my PTO and see balances
I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP.
Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours.
ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out.
- Everything in one place
All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too.
I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in.
Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.
- Outdated look
I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO.
- More details needed
I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things
- Update takes time
When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.
Leading Payroll Vendor for a Reason
This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features.
There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.
This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies.
Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze.
Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).
ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday.
Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications.
Pricing may not be as competitive as other vendors and module implementations can add up.
WFN Review 2018
Overall experience with WFN platform has been very good.
PS: I miss being able to go to ADP locations for "live" training. Especially for reporting! I know that the WFN reporting is very strong and I am not using to it's full ability. I am more of a hands on learner vs. webinars and learned a lot by attending ADP classes for training in THIS area in the past. (Hint, hint - Smile)
Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.
I only have cons with specific areas of WFN updates and not the overall WFN platform.
1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The hours flow to the current pay period. Since it is just hours (because in wrong pay/time period) there are no dollars. When doing a payroll reconciliation we tie hours & dollars. When it's a company of 400 employees this is like looking for a needle in a hay stack. I'd rather be stopped and asked to note the exception before I can import.
2. There needs to be more flexibility with the restrictions within time and attendance. Example: We want to restrict an employee to only being able to swipe in 5 minutes before the start of their schedule. If they are 5 minutes late I don't want them restricted; they should be able to swipe in even if they are an hour late. (The old ETime allowed this and it was very helpful in controlling OT because employees had to immediately go to a manager to get permission to start or stay later than their scheduled time vs. seeing the next day when reviewing time cards)
3. Wage & Garnishment - Need easier reports to get what is needed
Intuitive for users of all types
As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments, etc. and have found that ADP WorkforceNow is an intuitive software that anyone can learn very quickly. The menu is thorough but simple, and functions are placed in a logical workflow. I would highly recommend ADP WorkforceNow as a timekeeping/payroll software due to the easy-to-use software.
Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.
One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.
ADP has been the best aspect of my job at times and the most frustrating at other times.
It does a great job of staying current with all the compliances changes to payroll and HR. I rely on them to get the payroll reporting correct.
The webinars and continuous learning opportunities for the user are great. Laws and compliances are changing so quickly that it is hard for someone in the trenches to keep up. They make staying current easy with their Eye on Washington and special webcasts. I like the look and ease of the program. It is easy to navigate and find what you're looking for. The new Pay Cycle is great, but it would be nice to enjoy it a while before they "upgrade" it again. I need time to learn and discover all the ways it can assist me. Customer support has been one area of frustration, but help with the ACA and Time and Attendance has been stellar.
Getting answers quickly has been a huge frustration, and not just with customer service although that has been an issue with payroll. It seems to take an unnecessary amount of time to get something new implemented. We took steps to add an HR component for tracking professional development hours for our teachers. Once we signed up, we waited weeks to hear back about implementation. Finally after emailing our rep, I was contacted about training for the addition and found out it was not what we wanted. What we wanted was free and available with the push of a button. ADP has great resources for self-learning and I take advantage of them frequently. But sometimes I have an issue with payroll and need an answer quickly. Now with the designated rep, that doesn't happen. She is rarely available, which I understand, she has many clients and speaking with someone else is perfectly acceptable, but usually I end up having to leave a message. I find myself not wanting to call and having issues unresolved. Sometimes she is not able to resolve the issue completely because it involves a different department.
Resposta do ADP
Hi Claudia -
Thank you for your review of Workforce Now. We have made significant changes to our Service model that I would love to connect with you more about. Please reach out to me directly: [email protected]
For the most part, this is a good product and fairly intuitive.
I was using a massive system, that was very cumbersome and not flexible at all. ADP streamlined our processes for the most part and has made our jobs in HR and Payroll a little easier.
There is a home page that can be customized. This provides the employer a good opportunity to communicate with all employees, considering everyone must go into ADP to enter their time at least twice each month. The portal can be setup in English and Spanish. The system overall is fairly easy to work in and find information. There are a good number of standard reports. ADP offers a lot of training opportunities, support, message boards, etc. at no cost, which is a definite benefit.
The home page is a wonderful communication tool; however, customizing it in Portal is very difficult and takes more time than it should to get it to look professional. The setup is fairly restrictive, the 'Undo' button no longer exists after this last upgrade, you can't control the line spacing, for some reason the system removes some spacing between words that were copied and pasted into the Portal, and for the most part, the system seems to do what it wants. The leave-time system has become very cumbersome. Example: An employee is out sick one day in a pay period. The employee enters their work hours, along with their sick time, into the timesheet, then saves and approves their timesheet. The supervisor then goes in and must first approve the sick time, which automatically removes the employee's approval. The employee then must approve their timesheet again before the supervisor can approve the entire timesheet. Another aggravation is the ridiculous number of messages and the requirement to archive the messages. The system even requires confirmation that you want to archive and then it provides a running total of the number that has been archived, or the number of new hires entered, etc. Knowing the number of actions taken or messages archived is unnecessary.
Resposta do ADP
Thank you for taking the time to review our WFN product. I am sorry you find our customization features and leave-time system underwhelming. I would love to connect with you more about this. Please reach out: [email protected]
Overall the different components of the system work well together and are easy to use.
The system has easy to track timesheets, both the hours and the supervisor and employee approvals. This is important as a Government Contractor. Having a system that works as smoothly as this makes growing as a company much easier and limits the amount of staff that we have to hire to process the payroll and the HR functions. Having a customer support team for payroll questions and reporting questions helps greatly. I have always found ADP's reporting support staff the most knowledgeable about their department and have always given me great help.
The reporting system is is easier to use than other systems I have used in the past. Also, I like how the HR functions, employee service items, the payroll system, and the timesheet system flow well together. The reporting system makes it easy to run reports over several companies, for several years, and for active and terminated employees. I've used other popular payroll processors software which limited the reports to only 1 year at a time. I like how easy it is for employees to access their paystubs, access past w-2s, and make changes to some of their information. Having the view available for pay stubs and w-2s has cut down on phone calls. The payroll system is very easy to use. Recent upgrades have placed fields in a better arrangement for viewing several fields of an employee record at the same time. I find the timesheet system mostly easy to use for our employees.
There are too many, too frequent upgrades. I've experienced reports losing formatting during the upgrade and have to repair them or reach out to ADP to repair them. Also, there have been several periods of downtime hours this year where the system has crashed and almost all of these are following an upgrade. The security portion of the system can be a bit tricky and not very user friendly, although, some improvements have been made in recent upgrades. Also, the phone app for the timesheet system is a bit lacking in functionality, although, this too has seen some recent upgrades.
Our company has been using ADP Workforce Now since 2014. This is an amazing program!
Secure, dependable and user friendly payroll processing. A time and attendance system. Reporting functions that allow us to track and report critical information that helps us run a better company. Offsite support and a system that is always rolling out updates and training. This is a great system for the medium to large business. You cannot go wrong with this program.
Workforce Now has changed from being a time and attendance and payroll system to a Human Resources tool I cannot do without.
I am a one person Human Resources Department and I need a HR system that can streamline and support the many functions I deal with on a daily basis. Workforce Now (WFN) does that and so much more. WFN comes with dozens of preloaded reports that allows me to run employee rosters, payroll reports, attendance reports, cost of labor by hours and earnings. It tracks tax information and General Leader Reports for our accounting department. Employees are able to electronically request time off and get manager approvals emailed to their cell phones or home computers. Managers and supervisors can make notes right in the employees electronic file so there is always a record of items they can use when doing annual reviews or disciplinary action meetings.
There is so many options available. Making sure employees get paid properly is critical, but this system and the ADP support team take payroll to a whole new level! ADP has been working diligently to make this system a workhorse in the HR department. The updates keep this system cutting edge, yet user friendly and easy to run. You will not have to worry about having outdated and stale software in a year. There is always something being improved. Just in case something does come up, WFN has a solid support team that you can reach out to for questions and assistance. And they are only a phone call away.
What do I like least? I only have a couple of issues, and the pro's far outweigh the concerns, but it seems like the support team is very busy on some Monday's and Tuesday's. When you try to call in for support the wait times can be a little long. I have learned to plan ahead and call early. If you want a least like about the software specifically then that is more difficult to answer. I guess I'd say the learning curve can feel a little intimidating when you first start to using WFN. Help is only a phone call away or a quick look up in the integrated help screens.
Resposta do ADP
Deborah - Thank you for taking the time to provide such a detailed and insightful review. We appreciate your time and your business. If I can be of any assistance to you, please feel free to reach out. [email protected]
Workforce Now -Better but still needs improvement
I have been an ADP Practitioner since August 2012. Within each upgrade our processes seem to improve on efficiency and accuracy thanks to the updates made. We have however had some issues in terms of "user-friendly" that while are small in nature, they do create inconvenience for our associates.
1. Message Center - I believe it was V10 I really enjoyed our Message Center - having the action arrows available was quick and easy. In the next upgrade it changed to a check, an X and three little dots. While this is convenient, not everyone can see these options on their screen unless a)they zoom in, or b) they scroll down - scroll right - scroll back up. It's just a headache.
2. Time off - this is helpful but still having some issues. We round to the nearest quarter and at this time it is rounded to the nearest minute. Also within time off request, anytime the policy or reason code is changed the hours zero out. We used to be able to submit a week for vacation on one line, it would appear a 5 days x 8 hours and submit. If we wanted to each day individually we had that option as well. Now it's all individually so each line must be manually updated. Very inconvenient.
3. Reporting - The ease of reporting has improved so much I would just assign 5 stars for that! Sadly I have been calling and attempting to build a report that retains an associates work history and still to no avail.
4. Client Service - For the most part the reps I have spoken to have always been very polite. As far as knowledge of a particular module it can vary from person to person so some frustration can occur when seeking an answer for an issue. Also turnaround time on open cases can be way longer than expected, while some never even respond.
All around I truly love this product. In terms of what we need I do like Workforce Now very much. We look forward to all upgrades and improvements that they bring.
As a practitioner the options within the modules has been fairly easy to setup. It has the capacity to do so much more than we are doing in our department currently, and the introduction of ADP Mobile has elevated the service to our associates.
Ease and functionality could be improved. Again minor things but do contribute to the overall experience.
Resposta do ADP
Sarita - Thank you for taking the time to provide such a detailed and insightful review. I would like to connect you with someone who can assist with each of the items you outline below. Please reach out to me directly and I can set something up. [email protected]
ADP Workforce Now -- Payroll, but so much more!!!
I have used ADP payroll in different companies throughout my Human Resources career. It has gone from a great payroll program to an amazing, easy to use payroll and people management tool that blows the competition away. I cannot imagine running our companies Human Resources Department without it. Over the last year, ADP Workforce Now has updated and improved its entire program. There is online training at your fingertips. Employees can easily manage their individual information by using the many self-service features. The mobile app is easily downloaded from an android or apple phone and allows employees to have access to their payroll information anytime and from almost anywhere. The payroll process is easy to manage and reports are easy to access or create. This allows managers and employees to have accurate information at their fingertips which in turn helps them make decisions based on real-time information. I cannot say enough good things about ADP Workforces Now! Go with the best -- you will be glad you did.
The many features if offers. It is easy to use. The support is at your fingertips and if you cannot find the answer, you can pick up the phone and real people are there to help. This is just the beginning of the wonderful software packages amazing features.
There are so many features built into the software and it is sometimes difficult to know everything that is available. Also, when you add some new features it seems like there is a lot of add on costs. I think it would be best to be able to pick from a variety of package features up front. Maybe spending more time learning the needs of the company upfront and setting up the software to meet those needs upfront would help keep costs lower.
Resposta do ADP
Deborah - Thank you for taking the time to provide such a detailed and insightful review of our WFN product. You have completely captured what we have tried to do, provide an easy to use software program, supported by an excellent Customer Service team, that allows you to get your administrative task done more quickly and spend time on value-add activities in business. I love that you call out our reporting enables you to make real-time decisions for your business. Please let me know if I can ever assist you with anything at all at ADP. [email protected]
ADP WFN is fantastic!
I've been using ADP WFN for just over a year now and I have to say, ADP has come a long way in a relatively short time. From its inception of online payroll processing under Pay eXpert, WFN is light years ahead of its predecessor. Most things are laid out in a logical fashion and are easy to use. The internal design team must have been laboring over the current incarnation and should be commended. It would be nice if there was a middle ground between Simple and Advanced Reporting and I understand there are improvements coming to the Notification Center. The SmartCompliance site is way easier than "the old days" of faxing in notices. There are still a few things that could be improved (like Annum & Reset Year value availability in Reporting for payroll-based accruals) and there are times when the client can definitely tell that the Client Support team is held to quotas and stats (or, maybe I periodically get a rep that isn't as invested in client success) but perseverance pays off & I can always get to a truly dedicated rep with comprehensive knowledge of systems & processes to help me troubleshoot issues. (ADP should really do more to keep those valued reps because they are the heart and soul of the company. Instead, I understand that there's an informal no-rehire policy in place, maybe to get a fresh perspective into the organization, but really the knowledge and wisdom from those years of service take years to develop. Bring back the former reps and ease up on the phone stat review. Do what's right and best for each caller!) The software, though, again, light years from whence it came. Loving the Employee Documents (the bulk upload process could be streamlined by naming convention protocols that automatically select EE's and apply categories.) Looking forward to seeing the new version of Predictive Analytics. One weak spot is performance review/management (surely ADP can acquire a company & incorporate a smooth process for clients.) Another weak spot is the inability to Deductions in Arrears for Managed By Benefits items. As a growing, dynamic company grown through acquisition, ADP WFN has been an invaluable partner in the process of managing our complexity for our employees.
Ease of use, logical layout, robust options.
Still, some client-facing things to be smoothed out.
Resposta do ADP
Joy - thanks for providing such a detailed and insightful review. As always, reach out if you need anything. [email protected]