Avaliações do ShippingEasy
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1143 avaliações
- Setor: Gestão da educação
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 6.0 /10
Frete descomplicado
Avaliado em 14/06/2023
No geral, tenho uma boa experiencia, atende bem meias necessidade e urgências.
No geral, tenho uma boa experiencia, atende bem meias necessidade e urgências.
Vantagens
Sempre consigo contratar o serviço com agilidade e facilidade
Desvantagens
As vezes acho o valor incoerente comparando entre eles mesmo.
- Setor: Artigos esportivos
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Such a huge fan of Shipping Easy, they do exactly what they promise.
Avaliado em 18/07/2018
I get my shipping done quickly and reliably every single day regardless of which storefront, which...
I get my shipping done quickly and reliably every single day regardless of which storefront, which carrier and which destination.
Vantagens
I run 2 distinct Shopify stores and my amazon marketplace, all from my single dashboard. We ship many thousands of packages domestically and internationally using UPS, DHL and USPS. I've personally used Shipping Easy every single work day since I signed up 6 years ago! I'm so impressed with how they have grown while continuing to put their customers first. I simply can't imagine starting an e-commerce business without them.
Desvantagens
Ha! Must be a trick question! So trick answer. Honestly, over the years any shortcomings or hiccups that I've pointed out have been quickly and thoughtfully resolved.
- Setor: Empacotamento/Entrega de mercadorias
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Shipping Easy really is the easiest
Avaliado em 17/03/2020
the integrations with most major shopping carts covers 99% of what I need. I have 1 client using...
the integrations with most major shopping carts covers 99% of what I need. I have 1 client using Ultracart that has to do a .csv file for me every day, but it works well enough. everything else aside from the reporting that I am missing gets the job done.
Vantagens
Very intuitive UI and easy for my employees and clients to use with very little learning curve.
Desvantagens
the maid drawback is there is some report functionality missing that would make my job a lot easier when it comes to invoicing my clients. I have asked about different things a few times and pretty much get the same answer that it is something being considered as a future enhancement, but it never seems to come.
Alternativas consideradas
ShipStationRazões para escolher o ShippingEasy
Endicia on its own was too limited and other platforms were either way over priced, klunky, insufficient, or all of the above.Razões para mudar para o ShippingEasy
Shipstation is very limited and the inventory management component is downright awful. 3pl central is a terrible platform that is very outdated, very overpriced, and not user friendly at all. Also looked at building a platform in house and a couple of other options, but SE provided the best functionality and value combination.- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Fine service for what they offer.
Avaliado em 09/08/2018
Overall experience is good. For the price, the services and features are good. Overall, my...
Overall experience is good. For the price, the services and features are good. Overall, my experience with customer service is that they are pretty helpful. We have been trying to get a feature running for days, and through focus and ingenuity, Melody was able to get it running after a few different attempts with us today.
Vantagens
Clean design, runs fast, overall offered more than our last software, offered a pretty good introductory discount at the time, easily synced with 3 of our sales avenues at first, customer service is usually pretty fast to respond when contacted
Desvantagens
There is at times disconnect with the different stores leading to problems we did not have with another service. I do not always know where the break down is, but shippingeasy won't always connect with eBay or our website. There were unexplained orders that were not ours for items we have never sold that showed up in our shippingeasy account more than once. I have not noticed development of shippingeasy since we first started using. There is a forum page to request development and features, and I do not believe there is any customer requested development done. I would like to know that something "in the pipeline" or "in progress" is actually progressing at all and not simply lip service.
- Setor: Artigos esportivos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Always there to help
Avaliado em 13/08/2019
My favorite part of using this software is their customer support is ALWAYS available lightning...
My favorite part of using this software is their customer support is ALWAYS available lightning fast and fixes any issues immediately.
Vantagens
Super easy to use and you can link all your platforms to make everything even less work! Superb!
Desvantagens
There haven't really been any issues that either weren't my own mistake or something the staff could easily help me with.
- Setor: Varejistas
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great product!
Avaliado em 26/06/2020
Great!
Great!
Vantagens
Easy to use, integrates with my purchasing software.
Desvantagens
lots of features that are helpful but I just don't always know how to use.
- Setor: Bens de consumo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
GREAT Service provider.. they care about the little guy!
Avaliado em 09/10/2019
Great service every time. We use this program for many features, including inventory and email...
Great service every time. We use this program for many features, including inventory and email marketing.
Vantagens
Easy to use.
Easy to get customer service and technical help.
[SENSITIVE CONTENT HIDDEN] helped me with email marketing.. really made it work.
Desvantagens
I have nothing to note that can be improved.
- Setor: Bens de consumo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great features, easy to use, helpful support
Avaliado em 28/05/2020
Vantagens
ShippingEasy has provided all the features and resources we need to grow our business efficiently.
Desvantagens
It would be helpful to add features that can more efficiently handle orders that need to be re-shipped after issues such as 'returned to sender', damage, or fulfillment errors. This would mean having the option to automatically send notifications to customers and update orders in Shopify.
Alternativas consideradas
ShipStationRazões para mudar para o ShippingEasy
ShippingEasy offered essential features that other products lacked. Their sales and support staff were attentive and helpful.- Setor: Varejistas
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Incredible Service
Avaliado em 11/12/2019
Vantagens
I love that it is user friendly and Shipping Easy strives to ensure its users have the access to help when needed. Super prompt and efficient.
Desvantagens
I am not a techy person so sometimes I dont always know how to fix an issue, HOWEVER the chat feature is amazing for this!
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Outstanding customer focus
Avaliado em 20/02/2020
Efficiency in purchasing shipping labels from multiple sources. Multiple platform integration. ...
Efficiency in purchasing shipping labels from multiple sources. Multiple platform integration. Soon, inventory management and forecasting.
Vantagens
They are making upgrades and enhancements that actual improve the software and save me time. It’s apparent that they care and know first hand what I need as a business.
Desvantagens
Nothing. I really can’t think of one con.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Shipping Easy Review
Avaliado em 03/06/2019
Makes day to day shipping and sending packages quick and easy
Makes day to day shipping and sending packages quick and easy
Vantagens
quick and easy to use daily, great compatibility
Desvantagens
A bit of a learning curve, not the cheapest software there is
- Setor: Roupa e moda
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent solution for our business model
Avaliado em 25/11/2019
Vantagens
If your company ships around 2,000-3,000 packages monthly, this is the software for you.
Desvantagens
The reports section could be a bit confusing. I wish there were a few more features.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent Shipping App
Avaliado em 17/11/2019
For more than five years, ShippingEasy has provided me excellent service. Their customer service is...
For more than five years, ShippingEasy has provided me excellent service. Their customer service is always at reach through the chat feature inside the App, and they always respond immediately. So there is always help at hand. There has not been one time when they have not helped me when I have had the need. Help is always at the speed of light. The commercial rates provided through them are also great!
Vantagens
As it names states, shipping is very easy with this App. I have been using it since 2014 in a BigCommerce Store with no issues, to ship domestically and internationally using mostly USPS, FedEx and APC. For a very reasonable monthly fee you can connect unlimited stores, so selling through multiple channels becomes a breeze. I have Amazon, eBay and the BigCommerce store all funneled through ShippingEasy and it makes shipping very trouble-free as it syncs everything.
Desvantagens
I could not find use for their inventory manage feature, but I can not say it is good or bad, it just did no service for the style of stores and sales I have.n
Alternativas consideradas
ShipStationRazões para mudar para o ShippingEasy
More Affordable.- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I LOVE LOVE LOVE Shipping Easy. The Best Shipping & Email Marketing Program ever created all...
Avaliado em 26/06/2018
Cut down on shipping errors, saved money and time!
Cut down on shipping errors, saved money and time!
Vantagens
What I love most about this program is Everything! Not only does it send our customers shipment notification emails with tracking numbers but you can set up a variety of automated emails for every possible need. Having been in business for over 20 years I have used many different shipping programs, nothing has ever come close to the abilities of what Shipping Easy can do. Since this program has all of your order data it gives you so many options to reach back out to customers. Each day I discover some other feature I am not using that I should be taking advantage of. If I am ever uncertain how something could benefit me or how to set something up their support staff is the best of the best! So Amazing! You can set up numerous stores with infinite ways to reach out to your customers to increase sales. There is simply no other option for us. Shipping Easy makes our job easier, it cuts down on shipping mistakes and saves us time, energy, and money.
Desvantagens
The only negative that I have found in 10 months of using Shipping Easy is that you cannot create forms to capture email addresses for those customers that wish to receive newsletters. Currently I do still pay another company that has built in forms on my website making it super easy to capture email addresses. On the bright side, because it does have the ability to send emails to anyone that has placed an order, it does not matter if they signed up, I can still send them an email.
- Setor: Cosmético
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
ShippingEasy's Customer Service is superior
Avaliado em 09/01/2020
Vantagens
Not only does the ShippingEASY program make shipping anything from your location EASY, their customer service is superior. They make everything super easy, with their friendly knowledgeable staff. Every time I call, I am greeted by a friendly professional who is ALWAYS able to answer every question I have. Not one time has a representative said "I don't know", if they didn't know the answer right away (which is rare), they knew someone who could help or we worked together to figure out the issue. The two friendliest, most helpful representatives I have had the pleasure of working with are [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They are both incredible helpful, knowledgeable, and friendly. They are TRULY SUPERIOR. I would be happy to recommend ShippingEasy to anyone who is in need of a shipping program.
Desvantagens
There is nothing about ShippingEasy that makes our shipping process anything less than EASY. There is no downside, and their staff is wonderful.
- Setor: Design gráfico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Simple and effective way to ship and track productsj.
Avaliado em 06/12/2022
Was very easy to set up and install.
Was very easy to set up and install.
Vantagens
Easy setup and use played a major factor in selecting this product for our customer to use on their website. They were able to hit the ground running once we showed them basics.
Desvantagens
As of right now there have not been any issues with this product from our client.
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Excellent shipping platform offers outstanding integrations
Avaliado em 26/07/2022
We wanted a platform that manages all our shipping, orders, and refunds all at one platform....
We wanted a platform that manages all our shipping, orders, and refunds all at one platform. ShippingEasy offers great integration and pricing which is great.
Vantagens
Very easy to use and manage all your shipping labels and orders. The great thing is you can filter orders by SKUs. You can manage all your orders from different platforms integrated with ShippingEasy and manage everything in one platform.
Desvantagens
There is nothing we have come across as a flaw but managing loss/stolen claims is a painful process specifically when trying to get support from the platform for third-party billers.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
ShippingEasy from a Person who is not techie
Avaliado em 02/02/2023
Helps streamline the shipping process for e-commerce businesses, simplifying and saving time on the...
Helps streamline the shipping process for e-commerce businesses, simplifying and saving time on the shipping process. Provides access to discounted shipping rates for businesses, which can lead to significant cost savings. Automated shipping processes help ensure accuracy and timely delivery of products, improving customer satisfaction. It provides real-time tracking information of shipments, so businesses can keep an eye on their delivery status. It has a powerful, user-friendly interface that makes it easy to manage a variety of tasks related to shipping. It offers integrated shipping solutions that connect with online stores and other e-commerce platforms. It allows businesses to customize shipping labels and invoices, creating a professional and personalized experience for customers. It provides a range of features that can be used to optimize shipping operations, such as batch shipping and order routing. ShippingEasy helps to reduce the time and costs associated with order fulfillment by providing integrated shipping solutions, such as discounted shipping rates, streamlined order management and automated shipping label creation. It also helps to improve customer service by providing real-time tracking and delivery updates. Additionally, ShippingEasy offers analytics and reporting tools to help businesses better understand their shipping data, enabling them to make better decisions and optimize operations. Finally, ShippingEasy is a cloud-based system
Vantagens
Affordable pricing plansCustomization optionsTailored plans for businesses of all sizesAbility to track shipmentsIntegration with many popular e-commerce platforms
Desvantagens
Limited carrier optionsNo access to international shippingNo international shipping insurance optionsLimited customer support options
- Setor: Varejistas
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
ShippingEasy is ideal for small to medium e-commerce businesses
Avaliado em 04/12/2021
In the old days I would use USPS Click N Ship, eBay Labels and PayPal Labels. Now I use ShippingEasy...
In the old days I would use USPS Click N Ship, eBay Labels and PayPal Labels. Now I use ShippingEasy 95% of the time, occasionally
Vantagens
ShippingEasy allows me to easily print FedEx, UPS and USPS labels for my website and eBay Store, and to create labels for my other business shipments. It offers excellent USPS discounts and integrates my FedEx account discounts. It also allows me to ship UPS at discounted rates despite not having an account.
Desvantagens
3 small gripes: 1) they don't currently offer 24/7/365 live support which would be nice. 2) when UPS or USPS determines you underpaid for labels, they deduct your account without notice so if you want to contest their adjustments, you have to find them yourself in a timely manner. Otherwise, too bad. 3) their USPS Priority Mail discount is not quite as good as eBay's.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
My most recommended software ever
Avaliado em 19/09/2018
The biggest benefit that we have seen since using ShippingEasy is the time savings. Before using...
The biggest benefit that we have seen since using ShippingEasy is the time savings. Before using ShippingEasy, we were set up to print all shipping labels out of paypal. 20 orders was a 1/2 day process. Copying and pasting tracking #'s back to my website. Currently we are processing over 100 per day in less than 3 hours.
Vantagens
I love Shipping Easy for how it greatly streamlines the shipping process. Whether you are just shipping a few packages a week to hundreds per day, it makes the process easy and intuitive. Additionally, the interface between various marketplaces is a life saver. Shipping a vendor fulfilled Amazon order is no different than filling one from our own website. It transfers all shipping info quickly and accurately.
Finally, they have one of the best help desks of any software I have ever seen with quick and accurate responses.
Desvantagens
I think the only negative that I have had is with not being able to print a multi box order more easily. It can be done, but only if using thermal transfer type printing.
- Setor: Roupa e moda
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
[SENSITIVE CONTENT HIDDEN] Rocks!
Avaliado em 18/03/2020
Awesome! (see above -- customer service is what really makes your product stand out)
Awesome! (see above -- customer service is what really makes your product stand out)
Vantagens
Just had my second interaction with [SENSITIVE CONTENT HIDDEN] via chat customer support, and she is just the best! Knows the product extremely well and solves my problems quickly. We are a small and growing sock company and use ShippingEasy for online orders. Sometimes international orders pose a difficulty with addresses that are rejected by the US post office. In our latest interaction, [SENSITIVE CONTENT HIDDEN] showed me tools for checking and correcting problematic overseas addresses -- without those, we might have been forced to refund the customer's payment. So she really saved the day, and I learned a lot that will help with future orders.
Desvantagens
Did not have any problems, so we really like it!
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Saves so much time and is so easy.
Avaliado em 22/12/2016
Before using ShippingEasy, I was using another offline inventory management software. I had to...
Before using ShippingEasy, I was using another offline inventory management software. I had to manually enter the details of every order into the software, or if able, use an .xml file and import. Then I had to manually add the information on the USPS website and ship from there. Sometimes the address would mess up and I have to start all over again. Sometimes the page would error out and have to start over again. Other times I would accidentally hit the back button and have to start all over again. Needless to say, this was very frustrating and time-consuming. It would take me at least three to four hours on very busy days to get everything entered, paid and printed.
I saw an advertisement for ShippingEasy on the Amazon seller site and decided to take a look. I didn't think this kind of shipping site would be for a small seller like me, but they take businesses of all sizes. I started the trial and instantly fell in love. What used to take hours took minutes. You can easily check multiple orders to batch process and boom, you've just done thirty orders in a few clicks.
The label options also save time and money. Right now I mostly use the combination option, which has the packing slip and shipping label on the same page. So, you don't have to match up the shipping label with the receipt or waste paper printing out two different things.
Support is also very helpful and responsive whenever there is an issue. I should note that I've had the service for over one year and have only needed to contact support about three times for minor issues. I've never had issues with the site being down or shipping not working, so that's obviously a very good thing.
The best thing is probably that you are able to get discounted rates through them which makes it easier to make a profit. Even though I don't ship tens of thousands of packages a year, I can still get the discounted rates as if I did. I've nothing but good things to say about ShippingEasy and strongly recommend it to anyone that is looking for a way to cut down on wasting time preparing shipping.
Vantagens
Ease of use and discounts on shipping.
Desvantagens
No cons here.
- Setor: Varejistas
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Love It!
Avaliado em 11/05/2020
Vantagens
It's fairly simple to set up and implement, but the most benefit comes from their customer service. They've assisted me with any issue that came up on setup, even so far as to troubleshooting hardware from another company. Customer service is key!
Desvantagens
It can be technically difficult initially to set up, but as long as you call or use the great chat feature to ask for assistance, customer service will get it fixed in no time. In my case, they asked for permission to "control" my desktop and did the setup for me.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent Product Software
Avaliado em 21/11/2019
I have loved using ShippingEasy. The software is awesome. The company is on top of issues and the...
I have loved using ShippingEasy. The software is awesome. The company is on top of issues and the best thing about them is their fantastic customer service. They will walk you through any issue you may have.
Vantagens
Software that is user friendly is very important to me. Also, I love that you can track the company's postage and orders over time.
Desvantagens
I don't use all the features that ShippingEasy provides so some of the information on my screen is irrelevant.
- Setor: Fabricação de alimentos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Emma's Commanding Yet Gentle and Calming Voice Presence
Avaliado em 09/11/2018
Shipping Easy is not easy to learn. I had to make three calls to figure out items such as mapping...
Shipping Easy is not easy to learn. I had to make three calls to figure out items such as mapping fields??? Manual upload of CSV files??? I'm able to manually edit my orders now (I have less than 10). Will I have to go through this every time I have special requests?
Vantagens
The ability to custom create labels and boxes is amazing. I also like the ability to cancel and refund the funds for editing or cancelling labels immediately. The full list of features is deep and can make my shipping tasks easier, once I am able to delve further into the list of features. Which leads me to the next topic:
Desvantagens
Shipping Easy is burdensome and difficult to navigate. The features are extremely technical and require a crash course to navigate. I do realize the shipping world is chock filled with options from different carriers, but Shipping Easy does its customers no favors by also overwhelming the client with SO MANY OPTIONS. Luckily, I am very proficient in systems navigation, yet I felt myself becoming frustrated by the sheer complexity of Shipping Easy's software. My CSRs calm, collected, the gentle and soothing voice was essential in keeping me centered, focused and after an extensive amount of time on the phone, we were able to fix the issue! Thank you for your outstanding interpersonal customer service skills, your empathy, and steadfast and even keel temperament in dealing with frustrated clients and helping us cross the finish line. Shipping Easy has a gem in Emma!