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111 avaliações

- Setor: Internet
- Porte da empresa: 10 000+ funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
A bit pricey, but worth it
Avaliado em 21/01/2022
Vantagens
Unlike some others Autopilot is super easy to use even for the first time user.
Desvantagens
A bit on the pricier side. I would love to see them offer better pricing.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Marketing Automation on Steroids
Avaliado em 21/03/2018
Vantagens
Autopilot is a marketers dream tool. You can create a 'journey' for almost any task, from sending out an email newsletter to creating an advanced nurture journey based on segmentation, rules, lead owners, default and custom fields, website actions and much, much more. If you use tools such as Salesforce and Segment then you can get even more out of the tool with less work, but I personally don't use either and I still get a huge ROI on the product. They also just updated the email building tool which was a very welcome update.
Desvantagens
It would be great if the tool worked with other CRM's than just Salesforce. Some of the actions and triggers, particularly when it comes to API triggers are quite limited so some improvements with that would be great. The price can get quite high with large numbers of contacts and the business plan selected (A/B testing, API triggers and more). I would also like to see an end-user subscription management feature added so that I can fully move away from other email tools (i.e. MailChimp) whilst being compliant with the likes of GDPR.
- Setor: Produção audivisual
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 6.0 /10
Good in theory but not a solid longterm solution
Avaliado em 24/11/2019
We used Autopilot for two+ years and now we're looking to move it off.
We used Autopilot for two+ years and now we're looking to move it off.
Vantagens
Autopilot is really good to get you thinking about user journeys and how your customers should be getting information through your funnel.
Desvantagens
The user thresholds are frustrating and they will move up in costs very quickly. The most frustrating is the lack of customer support.
- Setor: Educação superior
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A Huge Breath of Fresh Air
Avaliado em 11/11/2018
Autopilot allows us affordable access to tremendous marketing automation potential from one-off...
Autopilot allows us affordable access to tremendous marketing automation potential from one-off email bursts to complicated journeys that follow our prospects through the entire funnel. After more than a year of searching for a program that could integrate with our website, Facebook, Salesforce and Twilio and do so affordably, Autopilot has been an unbelievable value. The program has occasional rough edges, especially in terms of designing and editing audience segments for journeys, and producing emails, but it's the best combination of ease-of-use, breadth of capabilities and affordability I've found in this space. Would strongly recommend to cash-strapped small organizations with a limited contact base.
Vantagens
Affordability for a small contact list
Ease of use
Visual Journey Builder
Salesforce integration
Features for price
Desvantagens
Limits in contact segmentation
Limits in triggers for actions
Email editing suite can be a little basic
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
One of the best marketing automation tools
Avaliado em 12/12/2018
We are using Autopilot for marketing automations to onboard our new trial users. It has worked...
We are using Autopilot for marketing automations to onboard our new trial users. It has worked pretty well for our use case.
Vantagens
Its a very easy to use solution and has a robust feature set. Their journey creator is flawless and even a non-techinical person can use it with ease.
The have very robust APIs and you can confirgure autopilot pretty easily with their APIs.
Desvantagens
It would be great we can use our custom mail server to send the mails, like Mailgun or SendGrid.
Resposta do Ortto
Thanks! We are so happy to have you on board. Great to see that you are having fun with Autopilot.
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Value For Money
Avaliado em 21/05/2019
Vantagens
I have been using Autopilot for over two years and have enjoyed every moment of the journey. The price is excellent and I love the heads up feature. This feature alone has increased conversions considerably for me. I like that Autopilot is easy to integrate and like the journey builder. I love that you can customize the experience depending on weather someone has clicked, opened, left unread. It's everything you could want.
Desvantagens
I wished they had their own form builder. Currently the software will scan forms and integrate that way but it would be great if we could build own own from withing Autopilot. Other than that there aren't any other cons for me.

- Setor: Instalações e serviços de lazer
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 8.0 /10
Helped make email marketing easier!
Avaliado em 06/11/2018
Vantagens
We implemented Autopilot when we got serious about following up on internet based leads for our clients. I loved that I could create a "journey" for a potential customer that was not only automatic, but, as personalized as it could be for an email marketing campaign.
The visual way that these journeys are mapped out makes total sense to me, and I appreciate how concrete it is.
Desvantagens
As a novice, at best, I found that creating "journeys" took me a lot of time to understand. Once I did, it definitely got easier, but, it required some time and attention.
I think that there are probably still features of this software that I am unsure how to use; and haven't been confident enough to explore.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Powerful tool with good UI and big API
Avaliado em 16/11/2017
Vantagens
Autopilot has so many features, yet it is quick, simple to use and has a great UI/UX. Almost always I know what to do right away. Journeys are great, for me as a developer and for other people in Marketing team.
I also have experience with API and their customer support. API is very well written with examples and possibility to test the code. I have contacted their customer support a few times and in most cases they responded quickly.
It is also fantastic to have SalesForce integration.
Desvantagens
I had some problems understanding the conversion funnel in the dashboard and had some problems with sending autopilot_id information when we wanted to track the user after form submission.
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 6.0 /10
Could be better
Avaliado em 20/10/2019
Vantagens
We use Autopilot for Marketing Automation, this is really helpful in building the flows and defining the communication. This can easily be the all in one tool.
Desvantagens
Though the platform is powerful there are some basic functionalities missing, the dashboards are incomplete and the integrations are not so great.

- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Entry Level Marketing Tool
Avaliado em 10/01/2018
Vantagens
The easy to use interface with the drag and drop journey builder. The heads up message are great and the api is easy to use.
Desvantagens
Support is limited on the lower level accounts they will only speak with you on the phone if you spend a certain level of money.
- Setor: Construção
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Improving on improvement
Avaliado em 10/10/2017
The cost per additional mobile app user is a bit annoying, but when we run the numbers, it still...
The cost per additional mobile app user is a bit annoying, but when we run the numbers, it still makes it a good investment to have most of our employees on the app.
Vantagens
I love the fact that it tracks my whole business from lead generation (that helps me fill in routes based on a map) to setting up the contract (with recurring services and pre-scheduled packages) to crew management (with photo uploads and clock-in/clock-out of jobs and contacting customers) to invoicing (which can be automatic) to receiving payment (even by credit card on the mobile app!). Keeping records on paper and trying to run schedules for weekly, bi-weekly and tri-weekly services would be a nightmare! This really is an AutoPilot software. It is a complete solution that tracks everything which allows it to be the ultimate solution for reporting. I can look at sales close ratios, revenue per lead source, job completion times against budgeted hours, past-due invoices and so much more! I have worked with the system from Property Maintenance Technician to Sales Rep to General Manager and have not been disappointed.
Desvantagens
Their asset management portion is in its beginning stages and is not incredibly useful at the moment, but they continue to build on their system and I suspect that they will soon have a robust equipment and vehicle management system.
- Setor: Software
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
A solid shout for marketing automation
Avaliado em 03/10/2019
Excellent, their customer service provides just that. They are knowledgeable and very responsive....
Excellent, their customer service provides just that. They are knowledgeable and very responsive. Highly recommend.
Vantagens
AutoPilot is an amazing piece of software, it just works and works well. They achieve exactly what they promise and it is a joyful user experience.
Desvantagens
They used to have a cheaper plan for smaller accounts which I found useful for managing my startup. When they removed this, it became a choice of staying with them and taking the hit on the pricing or to keep with them. I stayed with them - great decision!
- Setor: Software
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
The beginning of a long romance with mailing system you won't see coming
Avaliado em 04/06/2018
Vantagens
Being a non-developer in developer-heavy environment, I greatly value products that allow you to set up stuff in graphic editor. While it was not so easy at first, once I worked with it for a while I find it intuitive, smart, and allowing you to quickly get to what you need. It also allows you to set up complicated journeys relatively easy!
Desvantagens
If you won't have a colleague to show you the ropes, it may be challenging to start using. The pricing is rather steep and pays off only if you want to heavily personalize your journeys - if you are looking for bulk simple solutions, then the pricing is suboptimal.
- Setor: Consultoria de gestão
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Amazing concept, heavy sales pitch - but doesn't perform with easy of use, nor high delivery
Avaliado em 21/05/2018
Not great for mass marketing, but they pitched that it was
Not great for mass marketing, but they pitched that it was
Vantagens
- This is an app maker/developers dream
- Code the processes and workflows, with marketing built in.
- Wonderful for apps, and tech heavy businesses with a lot of custom even triggers and customizations
Desvantagens
- UI is not made for other, non-tech applications. They promote heavily saying it does, but the journeys are not made for that
- This is a event-based marketing tool, not necessarily a journey based nor funnel tool. There is a big difference
- They use Lyft a lot for their promotions, but keep in mind how different Lyfts marketing process must be from yours, and decide accordingly.
- Mass market emails and correspondence requires near coding like effort.
- This is a 1 to 1 solution, that lost the ability to do 1 to many communication efforts.
- Setor: Automotivo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great tool for automating your business
Avaliado em 10/01/2019
Vantagens
You can create very complex customer journeys and almost automate communications throughout the whole process.
Desvantagens
Connectivity to other apps is still limited... for example Pipedrive doesn't allow to connect Deals, only Contacts.

- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Automate your Customer journeys like never before!
Avaliado em 06/12/2016
Just in the short time of implementing Auotpilot on our website and various places our capturing of...
Just in the short time of implementing Auotpilot on our website and various places our capturing of customer's information has more than tripled. This has allowed us to track where they are, where they've been and helps us figure out and track where we want them to go. If you want to take your tracking of customers to the next level be sure to check out Autopilot. It's been a game changer.
Vantagens
Automation, of everything you can imagine for where your customers/clients are in the journey of your organization.
Desvantagens
Cost is a little inhibiting for smaller orginizations.
- Setor: Software
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 7.0 /10
Automation at cost effective price - Autopilot
Avaliado em 18/11/2019
Vantagens
Autopilot if great for automation and creating workflows.
The emails can be created easily with the template builder.
Integration with forms present on the website is seamless.
Desvantagens
There are some basic functionalities like resizing the tabs and sorting to be missing.
Sometimes the platform gets slow and unresponsive
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
It is very good because its tools are functional
Avaliado em 12/05/2018
a great help and good benefits obtained
a great help and good benefits obtained
Vantagens
Pros: offers a large amount of reports, functionality and value on our tool and basically avoids having to repeatedly perform the same marketing tasks. You can send email or SMS campaigns instantly.
Desvantagens
Cons: It's not as intuitive as it should be; However, once it is understood, it is much easier to set up campaigns. You must be an advanced user to understand how to do almost anything in the tool. In the same way, the tasks you perform are not simple, so I understand that simplifying it is something to admire.
- Setor: Gestão da educação
- Porte da empresa: 201 - 500 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Beautiful, powerfull and userfriendly
Avaliado em 14/05/2020
Vantagens
I love Autopilot journeys and campaigns. I like the way how you onboard new users. I like your newsletters "in the loop" which was stopped now but hope to see it coming on my mailbox back again. The idea of helping users to develop in order to develop yourself in wonderful. I love your templates that are very customer-oriented and give ideas on how to use Autopilot more.
Desvantagens
None. Just looking for features in Actions in Campaigns like resend to not opened etc.

- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A great tool for personalising communications with customers through emails and SMS.
Avaliado em 16/11/2017
Onboarded more than 100 users for a client. Created clients out of inquiries.
Onboarded more than 100 users for a client. Created clients out of inquiries.
Vantagens
Easy to setup first for simple campaigns. Reporting is quite powerful and easy to use. Integrates with a few powerful apps (Slack, Segment, Instapage). Ability to create powerful campaigns with a lot of triggers and actions (no limit)
Desvantagens
Price is too high. A bit more complex than what you can find in guides - you need to talk to support to fully understand it. Some things need to be sorted through support. Can't change account name or invoice details.

- Setor: Imobiliárias
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great marketing automation software
Avaliado em 16/01/2019
Vantagens
Has easy to use interface. Can quickly create campaigns.
Desvantagens
No email creator. Can be hard to manage multiple lists as gets a little convoluted.

- Setor: Internet
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easiest marketing automation tool I have been able to find
Avaliado em 15/12/2018
- Very easy b2b nurture campaign set-up.
- Nice, easy and informative dashboard with exporting...
- Very easy b2b nurture campaign set-up.
- Nice, easy and informative dashboard with exporting options.
Vantagens
I love how everything just works.
In my experience with other, bigger tools, set-up and implementation takes months, not to mention huge investments. After implementation the tools took ages to get familiar with and didn't work smoothly. And customer service was slow and often unhelpful, regardless of their best intentions.
Implementing autopilot has cost me (no external consultant needed) minutes. Using it has been as intuitive as one would expect from an up-to-date tool. The customer service has, up until this point, been very helpful and quick.
Desvantagens
- no cons so far. And now I need to type this sentence to get this review approved.
Resposta do Ortto
Thank you Paul, is great to have you onboard.
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
Simple and robust marketing automation
Avaliado em 03/12/2015
Marketing automation - you probably need it.
Has it been accessible, easy to setup, and...
Marketing automation - you probably need it.
Has it been accessible, easy to setup, and affordable. Not really.
Enter Autopilot. I was skeptical that such an inexpensive and simplified marketing automation platform could achieve our fairly complex marketing automation needs (a/b tested email campaigns with sub-funnels based on main funnel interaction, etc.) but was pleasantly surprised to find that it not only sufficed, but made it a hell of a lot easier to configure.
Customer service has been top notch as well. Even though the platform is simple, there are inherent complexities when automation is involved. The support team has handled my questions really fast, and with thorough explanations and further resources.
Thumbs up! Shout out to Mr. Sharkey.

- Setor: Internet
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best marketing automation software on the market
Avaliado em 12/05/2019
Vantagens
The visual journey builder is amazing. I tried all of the different marketing automation tools and AutoPilot was the clear winner.
Desvantagens
The integrations are great but I wish they had even more! A Drift integration and Stripe integration would be huge.
Resposta do Ortto
Thanks for your review! We are happy that you are happy!
- Setor: Publicidade e marketing
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Very effective tool for reaching your desired audience.
Avaliado em 07/09/2017
Reached customers I wouldn't have reached otherwise.
Reached customers I wouldn't have reached otherwise.
Vantagens
Very easy to put together journeys based on who you are trying to reach. It's a great way to place your sales cycle on "autopilot."
Desvantagens
You really need to figure out the software by trial and error. A guide to all capabilities would be appreciated.