--- description: Avaliações detalhadas do Talkdesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Talkdesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Talkdesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas VoIP](/directory/107/voip/software) > [Talkdesk](/software/100659/talkdesk) # Talkdesk Canonical: https://www.getapp.pt/software/100659/talkdesk Page: 1 / 31\ Seguinte: [Next page](https://www.getapp.pt/software/100659/talkdesk?page=2) > O Talkdesk oferece todos os benefícios do software de central de atendimento empresarial, sem a complexidade. > > Verdict: Rated **4.5/5** by 732 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 732 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Talkdesk - **Location**: San Francisco, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 85,00 US$ - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, português, russo - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Espanha, Estados Unidos, França, Irlanda, Itália, México, Nova Zelândia, Países Baixos, Reino Unido, Índia ## Recursos - AI Copilot - API - Acompanhamento de atividades - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de sentimentos - Arquivo morto e retenção - Automatic Outbound Dialer - Automatização de processos e fluxos de trabalho - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Chamadas em espera - Comunicação multicanal ## Integrations (46 total) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... and 31 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas VoIP](https://www.getapp.pt/directory/107/voip/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.getapp.pt/directory/107/voip/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.pt/directory/289/ivr/software) - [Sistemas de Telefonia](https://www.getapp.pt/directory/294/telephony/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avaliações ### "Good for monitoring and quality checking" — 5.0/5 > **Mariam** | *6 de maio de 2022* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: You can track calls in live and after. It is user-friendly. Easy to use. > > **Desvantagens**: It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting. > > It is good for UX side. It helps several KPIs to resolve. ----- ### "Talkdesk was there when we needed it" — 4.0/5 > **Kerri** | *14 de setembro de 2020* | Imobiliárias | Recommendation rating: 7.0/10 > > **Vantagens**: I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic. > > **Desvantagens**: I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating. > > Easy to use, with the options to expand and customize TD to your needs. ----- ### "Room for improvement" — 3.0/5 > **Avaliador Verificado** | *12 de fevereiro de 2022* | Bens de consumo | Recommendation rating: 4.0/10 > > **Vantagens**: The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support. > > **Desvantagens**: I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system. ----- ### "Talkdesk Review" — 4.0/5 > **Steven** | *14 de agosto de 2019* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere. Always listening to feedback for future features. Good call quality. > > **Desvantagens**: Features can take a while to roll out even when promised by a certain date. Reporting could be more robust. > > Good product, always improving, good customer service, easy to rollout and administer. ----- ### "Most powerful and efficient telephone software" — 5.0/5 > **Twinnie** | *27 de agosto de 2019* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Have automatic option to call patient back when miss a call > > **Desvantagens**: There's nothing I don't like bout this software > > Love this software can calculate calls to monitor the volumes ----- Page: 1 / 31\ Seguinte: [Next page](https://www.getapp.pt/software/100659/talkdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/100659/talkdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data