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286 avaliações

- Setor: Materiais de construção
- Porte da empresa: 11 - 50 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great solution for business owners looking to run lean
Avaliado em 29/04/2019
Great customer service, on boarding was easy - it's a total set it and forget it (and rest assured you don't have to worry about it) kind of service. They make helpful recommendations to keep you as hands off as possible. Overall, highly recommend.
Vantagens
Customer service is great - our account rep always gets back to us in at most 24 hours and always with helpful answers or information.
Desvantagens
I wish tax filing (sales tax and income) was included so I could use Bench for everything.
- Setor: Escritório de advocacia
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ditched Quickbooks and saved a lot of time
Avaliado em 03/06/2019
I am spending a lot less time on bookkeeping and accounting.
Vantagens
Very easy implementation - love the human support on closing the books each month.
Desvantagens
Not all of my business accounts can be connected via feed (ie intuit payroll), which requires a drag and drop upload each month.
Alternativas consideradas
Quickbooks OnlineRazões para mudar para o Bench
I found quickbooks to be frustrating and required far too many manual adjustments - and I never did completely understand the chart of accounts on QB. It was simply too complicated to use and I was exhausted trying to keep up with everything that I needed to do to get a good set of financials.- Setor: Produção audivisual
- Porte da empresa: Profissional autônomo
- Usado Mensal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
failed to file business taxes on time and did not file personal taxes properly
Avaliado em 07/10/2022
tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees.
During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer.
If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers".
Find a local tax accountant who understands your business and will have your best interests in mind.
Vantagens
The dashboard chat and customer call scheduling were pretty responsive.
Desvantagens
a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages.
Resposta do Bench Accounting Traduzir para o Português
Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations.
- Setor: Bens de consumo
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Easy to use, great customer service
Avaliado em 21/01/2021
Vantagens
This was super easy to set up and describe exactly what I was using it for. other providers took ages to figure out how to integrate my Amazon sales but Bench just got it!
Desvantagens
The pricing was a bit on the higher side especially the catch up accounting that ended up being a large lumpsum in my case!
Alternativas consideradas
Quickbooks OnlineRazões para escolher o Bench
Better Bookkeeping support and ease of integration with AmazonSoftware anterior
Quickbooks OnlineResposta do Bench Accounting Traduzir para o Português
Thank you so much for sharing, Rahul!
- Setor: Música
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Enjoying Bench Accounting for my Small Business
Avaliado em 25/05/2021
Bench helps me stay on top of my bookkeeping and know that my "i"s are dotted and "t"s are crossed.
Vantagens
I like how simple it was to connect my bank accounts as well as third party payors (eg. paypal, stripe). The interface is intuitive to navigate and uploading receipts using my custom email is a nifty trick!
Desvantagens
I wish linking to Bench Tax or having some sort of tax center was a bit more seamless.
Resposta do Bench Accounting Traduzir para o Português
Hi, Scott! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're finding our interface user friendly, and that your team has been able to help you stay on top of your finances!
- Setor: Telecomunicações
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Completely botched our accounting--left with thousands of dollars of fines--Non Responsive
Avaliado em 01/03/2023
It is a scam. They want you to think that you're using a product but in reality it's a bunch of people in the background trying to maintain the appearance of tech. They have caused us to incur fines of over $15,000. Do not use Bench.
Vantagens
It seemed like it was going to be easy and helpful but that is not the case
Desvantagens
It's impossible to talk to support, they didn't file any returns for us even though we have paid them for 3 years. Customer support is rude and non-responsive. I would trust them with anything.
Resposta do Bench Accounting Traduzir para o Português
Hi Giovanna, thank you for taking the time to continue to share your feedback with us! We're sorry to hear about your experience. Our Client Success Team and Bench Tax Team are currently trying to get in touch with you to find a resolution, we urge you to respond to their email.
- Setor: Fotografia
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I wish we would have invested in this sooner!
Avaliado em 23/06/2020
I LOVE it so much!! I wish we would have started using this from the start with our business.
Vantagens
Bench has changed our business for the better! Having all of our books from month to month in one place is GAME changing! My favorite part is the real time look at the health of our business because our books are now done monthly. I can be confident that we'll never be behind! Which helps us make better business decisions!
Desvantagens
When I was first new to Bench and terms like "balance sheet" and "profit and loss" I wished there was a hover by where you click on them at the top that gave a quick description of what each meant.
Resposta do Bench Accounting Traduzir para o Português
We're thrilled to hear this, Ashley! We've passed your glowing words to your bookkeeping team, who will be equally as thrilled.
- Setor: Construção
- Porte da empresa: 11 - 50 funcionários
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Satisfied Customer
Avaliado em 27/05/2022
I love it. Bench tracks all expenses and the team communicates regarding expenses in question and suggest "expense categories."
Vantagens
I love how user friendly the software is. Everything is easy to upload and the team is able to communicate with you and ask for documents or ask questions.
Desvantagens
I have no complaints about any aspect of the software. Very satisfied overall.
Resposta do Bench Accounting Traduzir para o Português
Hi Veronica, we're so happy to hear you're loving how user-friendly our software is, and how communicative your team has been! We're excited to keep providing the support you need so you can continue to grow your business!
- Setor: Fotografia
- Porte da empresa: Profissional autônomo
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Finally a one stop shop
Avaliado em 18/05/2021
So far so good! Love seeing reports every month.
Vantagens
I love that I can finally focus on what I do best. Customer service is friendly and answers all questions in a timely manner.
Desvantagens
An online chat would be great for faster response. Since I don’t want to be on this platform very often, when I am, I’d like answers quickly.
Resposta do Bench Accounting Traduzir para o Português
Hi, Tony. It's great to hear that you've received the support you need to focus on other areas of your business! Your bookkeeping team can always be reached via the message feed, should you have any questions about "Huck LLC's" bookkeeping. Thanks for being with Bench!

- Setor: Internet
- Porte da empresa: 501 - 1 000 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Reliable and affordable
Avaliado em 30/04/2019
Very positive. I renew every year. Saves me a ton of time.
Vantagens
I run a small business and dont have the or energy run my books, let alone even know how to do it. Bench.co offers a service that is both reliable and affordable. They are also very timely with reminders, reports and other points of contact.
Desvantagens
Ive had a few snags with customer service but anytime something has gone of course, they apologized worked diligently to fix it. Is that what really matters?
- Setor: Design
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Only Do What Only You Can Do
Avaliado em 06/02/2021
Pleasant interactions with all personnel I’ve spoken with over the phone or via email. Onboarding was easy and comprehensive. The financials dashboard -+ the app is well designed and easy to access.
Vantagens
Offloading expense tracking was a massive weight off of my shoulders. I now have more time to lead my small team and know that my accounting is in good hands - if there is ever a question or discrepancy they reach out immediately.
Desvantagens
Honestly the price. I wish it were significantly cheaper. Much of the expense tracking is already done through freshbooks, other financial input apps have APIs for the Bench team to use as well - so I don’t think the limited personal interactions (which is not a detriment-the less I can talk to accountants the better) warrants the steep price tag.
Alternativas consideradas
FreshBooksRazões para mudar para o Bench
Deeper analytics and reconciliation of accountsResposta do Bench Accounting Traduzir para o Português
Thank you so much for sharing, Nick! We're thrilled to hear that we have been able to help take a massive weight off of your shoulders!
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Second time using bench
Avaliado em 12/08/2020
First time around was good. This time around I’m not too pleased with the person assigned to my account
Vantagens
It’s easy to set up and use, semi affordable
Desvantagens
I would like to see mileage tracking and the ability to move items to a category myself
Resposta do Bench Accounting Traduzir para o Português
Hi Heather, thank you for sharing your experience with us. We regret to hear that you are having concerns with your experience. We would like to connect with you to discuss this matter further. A member of our Client Success team will be connecting with you shortly. All the best!
- Setor: Serviços ao consumidor
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Exceptional Services for Small Businesses
Avaliado em 29/04/2019
Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience.
Vantagens
Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.
Desvantagens
Platform errors and the lack of additional features.
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Bench is Amazing
Avaliado em 14/03/2021
Bench is amazing. As a small business owner I was spending too much time categorizing expenses and correctly documenting items for the P&L or balance statement. Bench offers such an amazing service and any time I had a question or issue my Bench specialist was right there. I would highly recommend Bench to anyone who needs bookkeeping services (and their tax team is amazing as well). Couple all of that with their service team's (big shout out to [SENSITIVE CONTENT HIDDEN]) genuine care for you and your company and you have kind of a no brainer.
Vantagens
The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air.
Desvantagens
Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account.
Resposta do Bench Accounting Traduzir para o Português
Wow! Thank you so much, Joshua. We are absolutely thrilled to hear about your experience. We're excited to keep providing the support you need so you can continue to grow your business!
- Setor: Bens de consumo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best Web-based/Remote Bookkeeping Full-Services
Avaliado em 29/04/2019
Great experience, we've been with them for 2 years now and we will not switch to anything else!
Vantagens
Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well.
Desvantagens
Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Outro durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Good start, low customization
Avaliado em 09/02/2021
Overall, I still recommend Bench if you are starting out and a small business under $1 Million in sales. However, as you grow, I would recommend switching to Quickbooks.
Vantagens
Prior to Bench, we used Quickbooks, and it was lifesaver! We had no idea how to use Quickbooks for bookkeeping and Bench made it easy for us. There was low setup involved and their dashboard was amazing.
Desvantagens
As our company grew, we needed more information in our financial statements. At the time, there was low customization with Bench, and we couldn't add or change things in regards to our Profit and Loss statement. Also, at the time, they only did cash based accounting.
Resposta do Bench Accounting Traduzir para o Português
Thank you for taking the time to share your experience and feedback. We are constantly looking to improve our service, and listening to your feedback is hugely important to us!
- Setor: Mobiliário
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A lifesaver
Avaliado em 14/12/2020
Overall I am more than pleased. I have no doubt that my books are being done correctly, which frees me up to deal with other things.
Vantagens
I love the ease of use. The portal is easy to get around in and I always have someone to answer my questions.
Desvantagens
I would like to have a little more interaction as to tax planning. I understand that it doesnt necessarily fall under bookkeeping. But I would like to be able to have some sort of review.
Resposta do Bench Accounting Traduzir para o Português
Hi Derick, we're thrilled to hear you can rely on our bookkeeping team to help answer questions that come up! We're also happy to hear that the online platform is easy to use so you can get the information you need quickly and spend those extra minutes on growing your business. Thanks for taking the time to share your experience!
- Setor: Fotografia
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Seamless Bookkeeping
Avaliado em 20/08/2019
My experience has been overall positive! My bookkeeper is there when I need him and always professional and friendly!
Vantagens
Simply put, Bench took a headache away and made managing my bookkeeping easy and seamless. It also encourages me to be more aware of receivables and expenses + I really appreciate that I can check my books at any time, day or night. The overall look of the site is clean and approachable, and the interface is simple.
Desvantagens
A few times my bank accounts have come "unlinked" somehow and I've had to go back in and link them.
Resposta do Bench Accounting Traduzir para o Português
Hi Christina! Thanks for taking the time to share your experience with us! We've passed this along to your bookkeeping team, and I know they will be thrilled to hear this!
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
It's like having a personal bookkeeper at a much lower cost.
Avaliado em 30/04/2019
We save a considerable amount of money over brick-and-mortar services and save a huge amount of time by not trying to do this ourselves with Quick Books or similar software.
Vantagens
Value. They provide services like a personal bookkeeping company. Very helpful and quick response.
Desvantagens
Nothing comes to mind. We've been very happy with it.
- Setor: Software
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
RUN FAR FAR AWAY!
Avaliado em 27/04/2018
Vantagens
Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle
Desvantagens
If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY!
Resposta do Bench Accounting Traduzir para o Português
Hi George,
I'm really sorry that your initial Onboarding experience didn't align with your expectations, and that you weren't able to experience our ongoing monthly service. We strive for clear and upfront pricing, which is why we have fixed pricing packages based on monthly expenses and add-ons. We are proud of the value we provide our clients as America's largest bookkeeping service. We do not price match with other businesses nor do we heavily discount our catch-up service. While we can't give you back your time, you have been fully refunded. We also have taken your feedback to our team to help ensure that we provide a consistent Onboarding experience and prevent situations like yours in the future. If there's more we can do to assist you, Sarah from our Client Care team is happy to speak with you further.
- Setor: Automotivo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Good software
Avaliado em 29/04/2019
Pleasant experience. Fix times need to be shorter.
Vantagens
The reporting tools are very clear.
Very easy to upload new documents
Desvantagens
Time to prepare full report of prior month takes a few weeks. Certain expenses are repetitively miscategorized.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Love the ease of use!
Avaliado em 01/01/2021
Vantagens
After months of frustration with our old software, we switched to Bench and have been so happy. It is easy to use, painless, and so convenient.
Desvantagens
So far I am completely happy, no cons yet!
Resposta do Bench Accounting Traduzir para o Português
Hi Ali, we're thrilled to hear we could make the process seamless and that it's easy to use. We love working with you and are excited to see what comes next for you and your business!
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
No more all-nighters at tax time! Easy to use, great support team, no more headaches.
Avaliado em 05/10/2017
Vantagens
The interface is clean and easy. Submitting expenses is easy and in most cases automated. My team, led by customer rep, is very responsive.
Desvantagens
The only thing and I'm splitting hairs is that for more detailed ecommerce analytics, I need to either go to my ecommerce platform and/or pull other data for company performance. It would be helpful to be in one place. But that's a tall order for the great Bench price.
Resposta do Bench Accounting Traduzir para o Português
Thank you for the review! We're excited to hear your books are no longer keeping you up at night. I've passed along your feedback regarding ecommerce analytics to our development team as well. - SP
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Has improved and simplified accounting for my business
Avaliado em 01/09/2020
I switched from a more traditional bookkeeping service to Bench, and couldn’t be happier. Bench is more affordable, easier to use (no more driving cross town to drop off stacks of invoices), with significantly improved reports that are clear and comprehensive. I have such a better grasp on our financials, and I love the interface. I would recommend this to anyone.
Vantagens
I love the ease and overall design of the software, and being able to switch between viewing the entire year, and each month. It helps me understand my financials in one glance, all in one place. It makes P&L reports infinitely more comprehensible, and they’re always completed promptly.
Desvantagens
I have almost no complaints. My issues have been with smaller banks making it difficult to link accounts to Bench, but this is less about Bench, and more about the banks’ software.
Resposta do Bench Accounting Traduzir para o Português
Wow! Thanks, Sonya for sharing this glowing review. We're thrilled to be working with you!
- Setor: Música
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I Love Bench
Avaliado em 16/10/2020
My experience has been super easy and smooth. I love it.
Vantagens
I love the fact I can do my work and not worry about keeping track of all purchases and so forth.
Desvantagens
I wish it had a feature to keep track of my estimated taxes.
Resposta do Bench Accounting Traduzir para o Português
Thank you for the kind words, Jonathan! We've also passed along your feedback regarding a feature to keep track of your estimated taxes. In the meantime, you may find this estimated quarterly tax calculator helpful: https://bench.co/blog/resources/quarterly-tax-calculator/.