--- description: Avaliações detalhadas do Gainsight CS com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Gainsight CS com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gainsight CS - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/650/customer-engagement/software) > [Gainsight CS](/software/101323/gaininsight) # Gainsight CS Canonical: https://www.getapp.pt/software/101323/gaininsight Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/101323/gaininsight?page=2) > O Gainsight CS é uma plataforma de sucesso do cliente baseada na nuvem que ajuda as organizações a otimizarem a integração, a retenção e o suporte, entre outras coisas, analisando a jornada do cliente em vários canais. Os usuários podem gerenciar o treinamento e a implementação de novas operações por meio de tutoriais e passo a passo em vídeo. > > Verdict: Rated **4.4/5** by 48 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 48 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Gainsight - **Location**: Redwood City, EUA - **Founded**: 2009 ## Commercial Context - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês, japonês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - API - Alertas da conta - Análise de dados visual - Análise de sentimentos - Banco de dados do cliente - Estado de saúde - Ferramentas de colaboração - Fluxo de trabalho configurável - Gerenciamento de comentários - Gerenciamento de usuários - Gestão da comunicação - Gestão da receita - Gestão de campanhas - Gestão de clientes - Gestão de contas - Gestão de embaixadores da marca - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão do fluxo de trabalho - Imagem de marca personalizável ## Integrations (16 total) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... and 1 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Software de Sucesso do Cliente](https://www.getapp.pt/directory/959/customer-success/software) - [Software de Defesa do Cliente](https://www.getapp.pt/directory/1711/customer-advocacy/software) ## Alternativas 1. [Custify](https://www.getapp.pt/software/128095/custify) — 4.9/5 (122 reviews) 2. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Skalin](https://www.getapp.pt/software/2051814/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.getapp.pt/software/2056613/monday-crm) — 4.7/5 (453 reviews) 5. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Avaliações ### "We are definitely future users of this amazing Hub for everything Customer Success\! Great look\!" — 5.0/5 > **Mikael** | *10 de abril de 2018* > > **Vantagens**: To the point data with one click\! Everything other platforms can only dream of doing under one roof\! > > **Desvantagens**: Sorry, I can't really come up with anything for this question. Everything is in the right place and connectivity to Salesforce if off the charts\! ----- ### "Great software for customer success" — 5.0/5 > **Dustin** | *18 de fevereiro de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: The timeline view is wonderful for customer tracking. I can easily collaborate with my team and tag them on issues that need immediate attention. > > **Desvantagens**: I do dislike the dashboard view but this could be the way my team has customized it. There is a lot going on and it can be confusing at times. ----- ### "Very difficult implementation" — 3.0/5 > **Angela** | *8 de dezembro de 2016* | Recommendation rating: 4.0/10 > > **Vantagens**: ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts > > **Desvantagens**: difficult to configure without support, buggy, > > You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly. ----- ### "Powerful Customer Success Tool To Enable Deeper Engagement...." — 5.0/5 > **Jason** | *15 de outubro de 2020* | Veterinária | Recommendation rating: 10.0/10 > > **Vantagens**: The fact that the software takes the guess work out of "who should I call next" is amazing. And better yet, I can model the best practices of my most effective reps to bring all reps up to that level is amazing. No more trying to figure out what rep x did to make the customer jump 20% in revenue. I can track it. > > **Desvantagens**: Not a bad thing, but because it does so much, you have to talk a crawl, walk, run approach. You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles. > > We're level-setting the effectiveness of our reps, and making their action lead to direct impacts to customer success. ----- ### "Great platform to engage with customers" — 4.0/5 > **Rebecca** | *9 de novembro de 2023* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: I like the ability to track communications and get a more accurate temperature read on the customer satisfaction > > **Desvantagens**: Would love to use it more for customer advocacy but haven't had the chance ----- Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/101323/gaininsight?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/101323/gaininsight) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data