--- description: Avaliações detalhadas do Smartsupp com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Smartsupp com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartsupp - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/561/live-chat/software) > [Smartsupp](/software/101363/smartsupp-live-chat) # Smartsupp Canonical: https://www.getapp.pt/software/101363/smartsupp-live-chat Page: 1 / 15\ Seguinte: [Next page](https://www.getapp.pt/software/101363/smartsupp-live-chat?page=2) > O bate-papo ao vivo do Smartsupp permite iniciar uma conversa pessoal com os visitantes do site e transformá-los em clientes satisfeitos. Seus clientes estão no seu site agora. Converse com eles e veja o que eles fazem. > > Verdict: Rated **4.6/5** by 343 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 343 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Smartsupp - **Location**: Brno, Chéquia - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 17,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, dinamarquês, espanhol, francês, húngaro, inglês, italiano, neerlandês, polaco, russo - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Austrália, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, China, Chipre, Chéquia, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha and 41 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados do atendimento ao cliente - Análise de dados visual - Arrastar e soltar - Autoresponders - Ações ativadas por eventos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - Captura de leads - Chatbot - Compartilhamento de arquivos ## Integrations (21 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... and 6 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software para Chatbots](https://www.getapp.pt/directory/2795/chatbot/software) - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.pt/directory/1139/customer-communications-management/software) ## Alternativas 1. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Intercom](https://www.getapp.pt/software/91379/intercom) — 4.5/5 (1131 reviews) 4. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Zoho Desk](https://www.getapp.pt/software/10036/zoho-desk) — 4.5/5 (2211 reviews) ## Avaliações ### "My Favorite Live Chat Feature\!" — 5.0/5 > **Renee** | *16 de janeiro de 2019* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline. > > **Desvantagens**: Honestly, not a thing. It's one of those solutions that just blows away your expectations. > > We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers. ----- ### "The Best Live Chat System\!" — 5.0/5 > **Michael** | *20 de março de 2019* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation > > **Desvantagens**: Nothing - everything seems to tick the right boxes. > > We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future\! ----- ### "Absolute con merchants" — 1.0/5 > **Phil** | *18 de abril de 2023* | Varejistas | Recommendation rating: 0.0/10 > > **Vantagens**: We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS > > **Desvantagens**: Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS > > The WORST EVER\! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS ----- ### "Smartsupp connects us with our customers" — 5.0/5 > **Don** | *21 de março de 2019* | E-Learning | Recommendation rating: 10.0/10 > > **Vantagens**: 1. Instant notice when someone visits our site 2. Direct Communication with our customers 3. Recording of site visits to understand usage > > **Desvantagens**: Nothing that I could think of. Smartsupp just works. > > Smartsupp was easy to install and gives us direct contact with potential customers. Support extends to our mobile phones allowing direct communication between us and students. Smartsupp allows a small group of professionals to manage a large number of online students. ----- ### "Smartsupp Live Chat review" — 5.0/5 > **Olivier** | *10 de dezembro de 2015* | Internet > > **Vantagens**: - Easy to use - Many tools - Great support > > **Desvantagens**: - Need only more people to use it > > The best way to review an app, is to try this one. And i pass more than a year using everyday the Smartsupp tools for Live Chat. Now i can say is for me the easier and best way to make live chat on a website (chat writing) and have tools of analytic usefull for ecommerce and other websites. The last updates help very much this application to be more usefull. The configuration is easy, during the day, the technical service is available by chat for the companies who use the tool if they have questions and the tool is light to dont lose speed on page load. In two words : Great App. ----- Page: 1 / 15\ Seguinte: [Next page](https://www.getapp.pt/software/101363/smartsupp-live-chat?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/101363/smartsupp-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data