--- description: Avaliações detalhadas do Nicereply com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Nicereply com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nicereply - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Pesquisa](/directory/234/survey/software) > [Nicereply](/software/10139/nicereply-com) # Nicereply Canonical: https://www.getapp.pt/software/10139/nicereply-com Page: 1 / 13\ Seguinte: [Next page](https://www.getapp.pt/software/10139/nicereply-com?page=2) > O Nicereply é uma ferramenta de pesquisa de satisfação do cliente criada para equipes de suporte. Crie e envie belas pesquisas com um clique para medir a satisfação do cliente (CSAT na sigla em inglês), Net Promoter Score (NPS na sigla em inglês) e Customer Effort Score (CES na sigla em inglês). Veja e avalie os comentários dos clientes por agente, equipe ou empresa. > > Verdict: Rated **4.7/5** by 283 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 283 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Nicereply - **Location**: Bratislava, Eslováquia - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 59,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, turco, ucraniano, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - API - Alertas/notificações - Análise de dados preditiva - Análise de dados visual - Análise de tendências - Bate-papo/Mensagens instantâneas - CRM - Coleta de dados de multicanal - Comentários/notas - Criador de questionários - Distribuição de multicanal - Ferramentas de análises de dados - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão de modelos - Gestão de pesquisas/enquetes - Imagem de marca personalizável - Importação/exportação de dados - Indicadores de desempenho ## Integrations (16 total) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... and 1 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Pesquisa](https://www.getapp.pt/directory/234/survey/software) ## Categorias relacionadas - [Ferramentas de Pesquisa](https://www.getapp.pt/directory/234/survey/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.pt/directory/575/feedback-and-reviews-management/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Sistemas NPS (Net Promoter Score)](https://www.getapp.pt/directory/1963/nps/software) ## Alternativas 1. [Typeform](https://www.getapp.pt/software/91581/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.getapp.pt/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 3. [Trustpilot](https://www.getapp.pt/software/113149/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.getapp.pt/software/10191/jotform-4-0) — 4.7/5 (2795 reviews) 5. [Survicate](https://www.getapp.pt/software/101401/survicate) — 4.6/5 (99 reviews) ## Avaliações ### "Easy to use, quick and easy way to get overall feedback. Good product\!" — 5.0/5 > **Alan** | *2 de julho de 2018* | Recommendation rating: 9.0/10 > > **Vantagens**: Easy to use. That's the most important thing as end users don't want to deal with a complicated system. > > **Desvantagens**: I hate the name. And I do not like that users can rate the same case multiple times. That's the only real drawback. ----- ### "Great for metrics" — 5.0/5 > **Avaliador Verificado** | *14 de junho de 2018* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: It's a great assessment tool and it provides valuable metrics for management about performance. The UI dashboard is very simple and easy to use. I like the sample options and date range features included on the dashboard and that each NR is hyperlinked for direct access. This might be totally unrelated, but I enjoy the customer service articles NR sends to my inbox. I find them applicable to my current role. > > **Desvantagens**: I really dislike the fact that customers can rate the same case multiple times, this is one the MAJOR downsides of NR. When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times). Luckily, management reviews the agents NR rating and can determine whether or not the unfair score should be deleted. It's a bummer that NR isn't integrated with social customer service software such as Conversocial. > > Ensure the happiness of customers and how well the staff is responding to them by addressing their concerns and questions. Also, it helps us to identify trends and issues. ----- ### "Effective to see customers hitting high numbers and even better when they leave nice comments." — 3.0/5 > **Paula** | *12 de junho de 2018* | Varejistas | Recommendation rating: 8.0/10 > > **Vantagens**: Allows me to see satisfaction and feedback from my clients which is awesome. Means that I am doing something right\! Everybody loves good reviews after all. > > **Desvantagens**: If people hit low numbers they often don´t bother to write what exactly made them do it or they do it anonymously. > > It´s easy, feedback. ----- ### "Great way to get feedback" — 5.0/5 > **Monika** | *2 de julho de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: I like the simplicity of Nicereply. Our customers are motivated to leave a feedback because it's so simple and fun\! > > **Desvantagens**: I think that Nicereply doesn't have any issues. System does everything what we need and for other things you can solve it with support. :) ----- ### "Great feedback tool" — 5.0/5 > **Takari** | *4 de julho de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: The ability to see what the customer has to say and how they feel about the service I provided and make improvements based on what I get back. > > **Desvantagens**: People are able to give reviews multiple times for the same case, we only have one question and it is vague. > > Being able to make changes to my everyday procedures to improve responses to customers, motivation to do better and have a better interaction with customers. ----- Page: 1 / 13\ Seguinte: [Next page](https://www.getapp.pt/software/10139/nicereply-com?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/10139/nicereply-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data