Avaliações do Chargify

Roll-over invoices for those who don't pay a previous month (whether on purpose or by accident) is REALLY helpful. It allows us to make sure we're not losing money from month to month, and helps to keep customers accountable to pay what they've agreed to pay. Along those lines, it's super beneficial to have a way to track (in as great a detail as desired) a person's billing history to be able to verify and better handle what can otherwise be frustrating conversations with customers.

Sometimes it can be confusing when adding in check payments to keep track of where they come from. Perhaps a helpful reminder when adding in a check payment saying something along the lines of, "Hey! Looks like you didn't write a note here -- you might want to, just for future reference."

- API functions to handle almost any processing request you can think of
- Great tech support (actual knowledgeable techs, not script-readers)
- System uptime seems stable and reliable
- Hosted public payment pages helps reduce PCI compliance requirements

- Cost is a bit on the high side, but not outside the realm of its competition.
- Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date).
- Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them.
- ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

The advanced recurring billing options for stacking (or not) coupons and discounts, ability to grandfather pricing, and the support team are fantastic.

Every plan is a new subscription to be manually created. We use their hosted signup form and have to create 1:1 for every product in the catalog - too hard. Can't customise the css of the statement.

- Ease of Use
- Dunning management
- Filtering of data

- Raise Prices 10x on Customers
- Buggy
- Analytics
- Support
- They don't care about their customers
- As you grow, their logic of how they handle Products/Coupons is really, really poorly designed.

We are grandfathered into older pricing which is amazing. It's less expensive than many other rebilling platforms.

It is easy for a developer to customize to your businesses needs. It's a simple program and not a one size fits all approach.

The dashboard isn't accurate and there's a discrepancy between the main dashboard KPIs and the insights. The data isn't populating correctly and it throws off the numbers. Doesn't take into account certain things like when someone pauses, cancels and is reactivated, etc.

No paypal option if you choose Stripe bc they only allow for one payment gateway.

- Easy to use
- Easy to implement in your system
- Not too expensive
- Good value for money if you don't need additional features

- Invoices are too expensive.
- Not possible to create "customized" pricing structure.
- Only trial/active stages, no additional stages.
- Limited in features
- Should have more innovation

The option to rebill customers monthly. It was also very affordable for us when we first started the business and our customer support team is able to easily navigate and learn the platform.

Our customers frequently complain about the billing portal. However, we are working on our own solution for this.

Chargify is easy to use straight out of the box and most activities are intuitive. I like that you are able to give users different levels of access and the reporting is very robust. Their customer service is top-notch!

Most payment software provides the user id for transactions and Chargify currently doesnt have this feature. We have multiple people across different sites processing transactions and it is hard to keep track of who does what.

Flexible product configuration. Good api. Webhooks.

Clunky support for multiple currencies. Cannot modify invoice template. Cannot automatically cancel subscription when invoice is not paid on time.

We've used Chargify to handle recurring monthly billing for a wide array of product (or offers). So far we've been very impressed with the flexibility of this tool - it can handle many different client requests and payment scenarios from invoices (paid via check) which aren't as ideal, to ACH and credit card payments.

Moving between subscriptions, offers, offer sign up pages, and the many different screens can become cumbersome, though this is to be expected when each 'product' of our is a unique subscription. The tool works for our needs, though isn't 100% designed for this purpose.

Using Chargify has saved us hundreds of hours of custom development, and half a dozen hours each month of maintenance and administrative effort. It let us accomplish nearly everything we wanted to do with our monthly based pricing model.

It would be nice to have features to send one-off charges to existing clients, where you don't want them to recur.

It is intuitive to use. While there is a learning curve at the beginning, once you understand the general layout, Chargify is easy to use. They've expanded on their analytics, making the application more instrumental in business decisions backed by real data. Their API and webhooks allow for integrations that suit my company's workflow. Instead of disrupting or working around Chargify, the software pairs well with our pre-established setup.

The coupon set up can be limiting for some of our promos. More coupon options would be ideal.

Satisfies general needs for a subscription management service, supports long list of payment gateways, plans are highly configurable

It’s impossible to handle multiple currencies, tax regions or payment gateways in a single Chargify site. This necessitates to create separate sites for all combinations of the aforementioned settings, which is a huge administrative and integration effort. In fact, we decided to abandon Chargify for our flagship product for this very reason.

It is easy to edit and store profiles.
Your customer support is usually kind and they do their best, but there's a lot of issues they can't fix because the tech is so clunky.

- Customers have a hard time editing their own items
- once they do edit something we aren't notified
- using the software on our end is very difficult to run orders off of. You can't download a list or have notes on a profile. We have to have a separate google doc that we load up with everything and keep track of orders. It would be so nice to have a way to keep track of when an order was sent, order notes etc..
- It's tough to figure out who your new users are for a monthly subscription
- You should be able to customize the downloadable lists
- We have a problem because we send it out once a month on a standard day, we can't just have those people sign up and then get charged on a certain date so they get recharged, or their billing is off until we change their charge date.

Allowing us to set up our products and promotions and then we do not have to worry too much. We promote our products and our customers come and sign up.

Reporting features are horrible. Not the easiest to understand
We would like to see discount codes already in a customer account to be deactivated if...
the customer cancels the account and the discount code expires, the code shouldn't be good when the customer reactivates the account.

The software fits the bill for what our business needs. Easy to use and navigate.
Customer service is superior!

The only ad on I would like is to get notified when a customer updates their payment portal without having to call on my IT to create a webhook to do the job.

I love the clean and easy on the eyes layout. The statement download functionality is simple to use and is relatively easy for my clients to log into and pay their invoices.

I am not a fan of the filtered view as there is no way to save any views (unpaid, Past Due, etc.). I always have to rebuild the search every time.

Easy to use, new features make it more flexible for our business. Amazing support team and a product team that is interested in feedback and actually implements it!

There are some limitations in terms of how it can be used. Our pricing has become more flexible, which is a challenge with the need to pre-set product and discount types.

The interface is really easy to navigate and the CTAs are clear and void of accounting jargon.

We work with customers from all over the world that often request various things be visible on their statements. Form example, European customers require a VAT number. It's difficult to customize statements and get certain bits of information to be visible on them.

Their customer service is great - the team is knowledgeable and responsive. The product seems to work well, although there was a bit of a learning curve at the start.

Probably the price and lack of comprehensive reports that go across currencies - although the recent release of an MRR report across sites is a definite step in the right direction.

It allows us to sell by subscription...that is the only thing that is good.

We sell our software by subscription, and were told your software is available. Our customers hate, and we are likely loosing a lot of them, because this is a 2 step process....you set up their account and then we set up their container in the cloud.

Straightforward. Does what we want for client billing. Reliable and cannot remember an issues where transactions did not go through due to an issue with Chargify.

Not much to say on this. Perhaps not being able to refund transactions older then the past 3.

It keeps all account's details separated by sections which makes it easier for the users to find out specific data from customers.

We have 5 processors and they all work with Chargify which is amazing. We don't need more software or do more work to manage the billing.

You can manage the access given all users which is great.

It would be great if we could integrate all subscriptions from different processors in just one Chargify account.

Simple to set up, easy to manage sign up pages, and automated dunning works well.

Until recently there was no revenue recognition. The main ledger is a merge of all different types of data so it's hard to use.

We moved away because our use case has customers not activated simultaneously with the payment (manual activation is required) which is common in B2B and that is just not supported well.

When everything is going crazy on an account, this is a safe place to actually know what is going on with the money. This place always tells the "truth" about whats going on.

It takes a while to fully learn. I've been using it for over 2 years and i still 2nd guess myself.