
Pulseway
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176 avaliações

- Setor: Recursos Humanos
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
All you need plus nice xtras.
Avaliado em 07/12/2018
I am able to quickly add someone to a group and then take over. No need to exchange pwds/ids. no need for complicated configuration so that i can re-connect after a reboot. the integration with kaspersky is a nice touch. it is really handy especially when you have to help out non-technical people. Moreover, I am using in on my hosted and development machines as well as my raspi and unraid storage servers making the back up process almost hands free!!!!
Vantagens
Most of all i liked the new ability to send a installation link to someone at get their system directly added to a existing group. Furthermore, the mobile app has all the functionality included so you are not missing out if you are not in-front of a desktop.
Desvantagens
Does not have a remote control app for mobile.
- Setor: Construção
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Feature-Rich, Easy to Use, and Very Innovative!!
Avaliado em 24/11/2020
The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource.
Overall for the price, Pulseway is an exceptional value.
Vantagens
What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!
Desvantagens
One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again.
Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.
- Setor: Telecomunicações
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
If i could give negative stars, I would.
Avaliado em 03/06/2020
Our pulseway has been down for 2 weeks. Considering this is software that we use to run our entire business, I cant stress enough how much to not use this company. Support tickets ignored, unable to even log in due to an error in their systems. 2 weeks withodut access is enough to shut a place down....
Vantagens
When we were able to log in, it worked ok. The rules were relatively comprehensive.
Desvantagens
Promised functionality never came, regular downtime and outages, poor performance.
- Setor: Hotelaria
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Pulseway life with and without it
Avaliado em 22/05/2019
System department uses this for monitoring and troubleshooting.
Security department is using this to monitor all servers/workstations/firewalls
Compliance department uses the this to monitor events
Infrastructure uses this to monitor traffic and anything live changes
Vantagens
I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what is with just a glance at my phone. The ability to monitor systems is easy for anyone to do, but what Pulseway did is dial down to services, processes, it can even pick up SNMP traffic from our switches and firewalls.
Without this tool simply I would have to work 3-6 hours a day more. Ownership, management all the way down to techs that work for this company bend over backwards to bring new features and make this product better every single day and they listen to their customers needs.
Desvantagens
Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.
- Setor: Software
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Pulseway controls the activities of my system and keeps me always informed.
Avaliado em 14/07/2019
All those moments in which we were slaves of our teams where our presence was necessary, with the acquisition of Pulseway has been forgotten, because with this excellent tool we can monitor and control all activities presented by the teams and servers of the company from any mobile device. There are many occasions that we have avoided major inconveniences to hardware and software for our sastifaccion.Me I like the particularity that this system has to be able to integrate amounts of third-party services, among which we can mention are Zandesk, Slack, Pagger Duty, etc, that can expand solutions that help to obtain greater value of infrastructure management services.
Vantagens
The installation of Pulseway in our equipment was very simple, we also delight with its user interface. This system has kept us aware of all the activity that can present our servers at all times, as we are always receiving notifications in advance, with this platform we have no problems in browsing files, operate maintenance windows, manage network connectivity and much more. We can monitor and control operating systems such as Windows, Linux and Mac, as well as any other applications if we use the monitoring API. It has a mobile application for IOS and Android devices, which means that we can track and manage all IT resources remotely, in the same way to advanced automation, so we do not have to spend a lot of time on routine tasks, copies security and security controls, etc.
Desvantagens
Pulseway is a wonderful system, which means that it is difficult to find defects.
- Setor: Software
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Pulseway effectively solves IT problems in the company.
Avaliado em 30/08/2019
This platform gives me great technological help in the administrative process of the entire IT system and departments of the company and also keeps me informed in real time of all the devices that are active.
Vantagens
Pulseway allows me to fully visualize the process of the operating system of the company that runs in IT, it is very significant for our organization to observe how the activity is presented on the network, the attention that deserves to be attentive to all the complexities and routines such as the verification of the temperature of the CPU, on the other hand we will always be aware of the activity that the system presents, since we will always be alerted at the time of any problem. A very important aspect of this platform is that it is not necessary to schedule IT tasks manually, because your system performs them automatically in the background.
Desvantagens
I consider that Pulseway is a platform that presents very significant technological characteristics and properties, so I am very satisfied with the service it has provided me so far.
- Setor: Gestão de investimentos
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The best remote management tool I’ve ever used.
Avaliado em 22/12/2017
Vantagens
Pulseway allows me to manage servers and workstations remotely with ease. The mobile app has saved me from trips on site nearly daily. The Pulseway team is constantly adding new features and the support folks are very responsive and thoroughly knowledgeable of their product. I don’t know how I got through my first 20 years in IT without it.
- Setor: Serviços e tecnologia da informação
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Fonte da avaliação
Classificação geral
Mobile Device Enabled Enterprise Monitoring, Alert Notification, and Management
Avaliado em 21/05/2015
I've used the Pulseway product for several years and have found nothing else that comes close to its extensive monitoring, alerting, and management capabilities. And now that you can securely manage your systems via mobile devices, it really has no competition. You can run CMD shell and PowerShell scripts on Windows systems, perform maintenance, work with services, work with filesystems, and perform updates with a swipe and a tap. Pulseway's solution is easy to use and to setup. You also have the same management powers on Mac OS X and on Linux, including Raspian. If you're an MSP, Pulseway is the solution you've been looking for. You can group your customers into their own groups for organization. You can also create multiple user accounts so that you can enable different levels of authority on monitored systems from read-only to full administrator.
Vantagens
Mobile-enabled management
Enterprise-level capabilities for monitoring and alerting
Audit logs
Deep insight into operating system and service management
System Grouping
Easy to setup and to use
Low cost per instance (<$2.00 per instance)
Remote management via any device or browser
Real-time monitoring and notifications
Low barrier to entry into true enterprise monitoring, alerting, and remote management
Desvantagens
You have to manage groups from the endpoints, but soon (I believe) you'll be able to manage groups from the Enterprise console application and App.
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
This product really Kick B*
Avaliado em 21/10/2015
Pulseway is without any doubt the best Value for the Money management app. we have used.
We have been in the computer business since '87, starting with Novell Netware, DOS, 8088 Intel CPU, 128 kb RAM and 5 mb. HDD..........
We have tried, I think, almost anything on the market to ease the support and documentation of our customers systems.
When we stumbled over Pulseway I was a bit skeptic, I mean "Not another system!"
But we have had nothing but positive experience with this software.
And the Support....!
The answer within a couple of hours by mail, and if you phone them you acutally ger a real, and very competent, person to talk to.
Last, but not least; their Remote Desktop is awsome.
When you connect to a Terminal Server you can see all connected sessions at once, and connect to them - Very very cute.....
Vantagens
Everything!
They do actually listen to the feedback and feature requests.
But especially the Remote Desktop.
Desvantagens
Nothing so far
We are actually very Happy.
- Setor: Rede de computadores
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great bit of Software
Avaliado em 16/05/2017
Vantagens
So easy to use from a phone or laptop. I love the way I can restart a server from my phone from anywhere. I don't need to set up firewall ports fro remote access which is a great security feature alone
Desvantagens
Can be a bit confusing about which app you can use on what i.e. Remote on a laptop but not the phone. Only one session at a time on the cheaper option for smaller businesses.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Solid Reliable Scalable Solution for RMM and Beyond
Avaliado em 15/04/2021
Vantagens
dedicated URL, ease of deployment, reliable notifications, patching policies
Desvantagens
Remove limit on remote desktop bandwidth, we support web conferencing endpoints and are often receiving the error.
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Pricing Structure- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Monitoring and Management Made Easy
Avaliado em 14/04/2021
Overall, it's central to my daily management of servers, and allow me to do so without spending my life parked in front of a computer screen.
Vantagens
As the numbers of servers, and their locations that I manage has grown, Pulseway has fitted in nicely to make this easier and simpler, instead of managing multiple VPNs, having to be sat in front of a computer, or open firewall ports for access, Pulseway puts control of all of them in the same place, with easy access.
I've always used it mobile first, from alerting me to problems, or letting me manage servers anywhere I am, from problem solving (it's running slow) to out of hours updates or issue spotting (offline), the mobile access makes it much less intrusive.
Desvantagens
The web portal makes up for most/any of the shortcomings of the mobile app (eg. the smaller screen size), so improvements on this have been a big bonus.
If there were one downside it would be support, they're friendly and fast, but I've always felt they blame me first, rather than look inward.
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
AWESOME Software for Server Monitoring
Avaliado em 04/06/2018
Easy server monitoring from the Pulseway Phone App. Custom alerts to ensure servers are functioning properly on a daily basis.
Vantagens
Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as SQL queries or Active Directory. The Active Directory module is great for anyone that manages user accounts. Often times if we were in a meeting or out of the office, we could easily unlock users, reset passwords, etc from the mobile application. It is very easy to install and the interface is very straight forward. Allows you to have many options for specific alerts (when the server goes offline, when storage space is being maxed out, unauthorized logins, etc).
Desvantagens
There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Pulseway RMM offers great value for small and growing MSPs
Avaliado em 29/05/2019
With a growing number of RMM vendors going the way of the venture capital playground, Pulseway is a refreshing return to sanity, especially for small and growing MSPs. Pulseway caters to what really matters most to me in all the important areas, and its support staff has demonstrated ample interest in helping me grow my business.
Vantagens
Pulseway provides me with quick, distraction-free insight and access to everything I need to stay proactive in a simple, uncomplicated Dashboard — without the clutter, noise and feature-bloat of most other RMM platforms.
Real-time endpoint status indicators and alerts, along with the added bonus of remote background management, enable problem remediation without impacting users.
Best of all, the price is right — with Pulseway, I pay for what I use and no longer have to be burdened with minimums and long-term contracts.
Desvantagens
Pulseway Remote Desktop currently lacks support for Remote Printing and is not available for macOS at the moment.
The lack of Patch validation and vetting, in the face of Microsoft's notorious history of buggy patch releases, leaves MSPs to their own wits and due diligence of pre-deployment patch testing.
Nonetheless, Pulseway management has proven to be responsive to its customers' needs, and I remain hopeful that these shortcomings will be addressed in some future release of the RMM platform.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Pulseway makes my life easier
Avaliado em 29/05/2019
Pulseway helps me take care of IT needs of a small non-profit. It's just the right size for what I need to do to maintain their environment. The support staff is very responsive and are always eager to help solve problems I may have, or teach me how to use the new features.
Vantagens
I love the mobile app. It's the highlight of the service. It is well laid out, all functions are easily accessible and being able to execute scripts on the go is very convenient.
Desvantagens
Does not have all of the features that other RMM tools have, but it's getting there. It's a constantly improving product, with new features added on regular basis.
- Setor: Telecomunicações
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best time saving software available
Avaliado em 26/07/2018
Vantagens
I love the pricing. I pay far less than what I would pay with other RMM providers. I get more than I pay for with Pulseway. I manage hundreds of computers as the sole IT provider for my company. I tried multiple competitors software before deciding on Pulseway. The others were cumbersome or had licensing that did not fit what we needed to do. With Pulseway I pay for what I need, no more.
Desvantagens
There are areas that Pulseway lacks in, the predominant being MAC usage. My only complaint is not being able to push MAC updates, and use the remote desktop App on a MAC.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best RMM Software
Avaliado em 24/05/2019
I can monitor in real time the performance of all the computers that I am tasked with managing at all of my client companies.
The staff are knowledgeable and friendly.
Vantagens
I like the ease of implementation and ease of use.
Desvantagens
I wish the company provided more training to customers. I feel that there are many more features built into Pulseway that I would benefit from using, but am not using because I don't know how.
- Setor: Serviços financeiros
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Product
Avaliado em 24/06/2019
Overall, my experience has been a good one. I haven't had Pulseway for that long so im still working out some minor kinks, but there hasn't been anything that I feel cant be fixed. When you buy software, one of the dreaded questions you ask is "how is their support?". With Pulseway they are incredibly responsive and quick to resolve the issue.
Vantagens
What I liked most was the overall simplicity. It was easy to install and easy to use right off the bat. There was some configuration that I didn't understand but when I reached out to support (many times) they were very quick and were able to resolve my issues each time.
If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough.
Desvantagens
My ONLY issue so far is that pushing updates doesnt work that well. By that I mean it will not push the big feature updates. For example, if im on version 1803, Pulseway will find and install anything between 1803 and 1809, but will not install 1809. And it obviously will not find the updates after 1809 until that update has been installed manually (or by other means if you have it).
- Setor: Gestão de investimentos
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great "All-in-one" solution that is affordable for MSP's looking to avoid more expensive...
Avaliado em 24/07/2018
Vantagens
Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use.
Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.
Desvantagens
Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's.
Overall however, a fantastic product for MSP's.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Pulseway from a one-man-team point of view
Avaliado em 07/05/2021
Vantagens
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Desvantagens
The products and platform is always improving, at this point I can't think of anything I am missing or don't like.
- Setor: Manutenção predial
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best Remote IT Management software on the market.
Avaliado em 30/05/2019
Task automation, patch management, and system monitoring have become a breeze since implementing this product.
Vantagens
Ease of use and deployment. Was able to get started in minutes, and new systems are automatically added with the advanced deployment features.
Desvantagens
The native windows app is a little hard to use, but the web interface and mobile apps are much more convenient.
- Setor: Construção
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Impossible to leave home without it
Avaliado em 29/05/2019
PowerShell in my hand - anythings possible.
Vantagens
Patch & restart servers/devices - on Sundays without having to logon. Saves 2 hours in my week at least. Most users don't even know downtime occurred.
Desvantagens
ALERTS ALERTS ALERTS - I need to manage thosebetter. Great feature but blink an eye & they grow in numbers at an alarming rate.
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent Product
Avaliado em 03/06/2017
Vantagens
Pulseway is an excellent product for me, as I travel between different clients, I know I will get alerts on my phone or tablet immediately so That I can deal with the problem whilst out and about without having to be tied to a desk.
A massive amount of configuration available to help you capture virtually any alert situation.
- Setor: Hospitais e Saúde
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Small Business Review
Avaliado em 06/12/2018
Detailed system status. Software inventory. Update status messages. Backup for remote access.
Vantagens
Gives an abundance of end client information in an easy and (somewhat) intuitive interface. OS and software inventory are very useful.
Desvantagens
- Although not a big problem, I noticed that with the new version, renaming can only be done on the machine itself or by using the Pulseway Dashboard. Moving to a different group can only be done on the machine itself or the WebApp.
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- Setor: Internet
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
No bull shit , event based server/node monitorering solution
Avaliado em 31/08/2018
Vantagens
Easy to setup
low cost
dashboard and app
Pulseway are accessible , we use that dashboard app to get events to use in our overall dashboard
Desvantagens
Dashboard app lacks customization options
i miss a list of all events instead of the marquee in the buttom.
Server events is decentralized configured