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416 avaliações

- Setor: Alimentação e bebidas
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Been with Clover since Beta
Avaliado em 18/09/2018
Vantagens
I love Clover!!! Been with them since Beta and they have improved so much. Their app store has so many great tools. I have 4 locations and will continue to use Clover as I continue to grow pass 8 location.
Desvantagens
NONE. lol really they have all solutions through their app market and they continue to improve.
- Setor: Artigos esportivos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Needed a new Payment Processor and they killed it
Avaliado em 18/02/2020
Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.
Vantagens
The ease of which I was able to set up an account for my business and integrated it into my website was astonishing. Most people think of clover as a POS system but I primarily use it on the back side of my website and needed the option for a mobile POS. They have it both.
Desvantagens
The cost of equipment that is needed to use this software as a POS is a bit daunting. There are different levels of equipment, but they are all a little pricey.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
The nightmare reviews scared us away. For good reason.
Avaliado em 28/02/2023
Getting this system set up and on board was a nightmare. Many of the features we were promised were add ons and were going to cost more. We canceled before we even started and they are still billing us over $1200. We have called many times to get fees removed as we canceled within the grace period and are still on a run around with them. The
Vantagens
The system appeared easy to use. The software was available to "high risk" businesses.
Desvantagens
Tons of hidden fees. Many of the features you think are included are add ons. Set up took forever. Costumer service was sloppy and inadequate.
- Setor: Consultório médico
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Clover is a great product
Avaliado em 22/12/2022
Vantagens
Clover is easy to use and we have the device you can unplug it and walk to a consult room and it still works. You can use all cards and apple pay.
Desvantagens
At this time we have not had any issues with the clover.
- Setor: Hospitais e Saúde
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
For accepting payments
Avaliado em 28/10/2020
Positive. Much easier than our last system. Just wish they weren't so expensive.
Vantagens
That it is portable and easy to use for people who are not tech savy. You can also take pictures of people if you need to when you take their payment.
Desvantagens
How expensive it is to replace a machine that is out of it's warranty.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Clover Pos
Avaliado em 24/02/2017
From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.
Vantagens
clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things
Desvantagens
to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming
- Setor: Restaurantes
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Easy to implement and maintain - loaded with great features!
Avaliado em 25/09/2022
Quick customer service, and a excellent interface, clover make POS a great option.
Vantagens
Easy to learn and use, with great ability to track inventory and customers.
Desvantagens
The clover monthly pricing nearly doubled in the span of a month, backing out cafe into a corner. I’m still frustrated to be paying for the same features with a $50/month increase.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Clover for small nonprofit
Avaliado em 16/10/2018
I think this is a great starter for nonprofits wanting to receive donations. They send thank you notes and constant reminders to the organization and donor. Easy to set up for donors. Allows for automatic bank transfers. Overall I recommend this tool.
Vantagens
Clover is really easy to use. It is a basic simple program that can help any organization collect payments or donations. Customer Service was not always easy to get a hold of, but when I did they were helpful. They have recently updated their program, which has a cool new feature that lets you send donations to different bank accounts. This is super helpful for designated donations.
Desvantagens
It is simple and does not have a lot of special features. No custom questions on the donation page.
- Setor: Gestão da educação
- Porte da empresa: 501 - 1 000 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Build your business
Avaliado em 02/03/2023
Vantagens
Easy to get the infra over cloud and service is very good
Desvantagens
Support is little slow because of employees
- Setor: Entretenimento
- Porte da empresa: Profissional autônomo
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 0.0 /10
System is Ableist - Not good for Customers with Dyscalcia
Avaliado em 19/02/2023
As a Customer who is the End User of the system, it only creates problems. I need to find an alphanumeric keyboard to complete my purchase. This ultimately slows down the Vendors who have actually purchased Clover.
Vantagens
The most important feature is the Alpha Numeric keyboard display....which it doesn't have.
Desvantagens
The fact there are not letters on the keyboard display. I have a hidden disability, Dyscalcia. I can't remember numbers. All my passwords are WORDS.
- Setor: Automotivo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Clover - Recent switch from Square and we are saving a TON of money in fees
Avaliado em 20/12/2019
Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.
Vantagens
We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.
Desvantagens
The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.
- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy, simple and effective
Avaliado em 26/04/2021
Very positive. It's ease of use makes it suitable for every demographic and It integrates well with our other systems like Shopify and Shopventory.
Vantagens
Since this system uses android OS so it follows a familiar mobile OS layout.
The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn.
It's large buttons and integrated barcode scanner makes transactions quick and smooth.
It integrates with most common applications such as Quickbooks & Shopify.
The option to search for products by typing the name is extremely useful.
As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."
Desvantagens
It's certainly not as advanced as other point of sales systems I've used in the past.
Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow you down when you are busy.
A massive con is the that it does not natively support variable priced items by weight. In order to add this as an option, we're required to pay an extra $10 a month.
Something that has also been massively disappointing is that you can not increase the price of an item during the sale. If an item is at a fixed priced, you can not increase the price, you can only reduce the price or provide an item discount. This is a disadvantage if you don't necessarily need an item to be a variable priced item, of if an item is priced incorrectly. It forces you to use the open item option.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Too Simple without the Addition of Add-Ons
Avaliado em 20/07/2021
In our experience, clover has been nothing more than a fancy credit card reader. Our entire company runs through a third party app that manages clover from the other side. The only use clover has become to us is, to accept payment and we are currently looking into changing to a system that better suits our needs.
Vantagens
The aesthetic of the hardware fits on par with what is trending. The ability to utilize the barcode scanner is also nice.
Desvantagens
In order to run our business effectively we had to download so many third party apps to do what we had been doing for 30 years on an outdated system. It felt like a slap in the face as it was a turning point for us to upgrade all the systems only to find it was nearly useless for what we needed it to continue doing for us.
- Setor: Roupa e moda
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Clover POS is NOT for retail
Avaliado em 02/06/2017
We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sale t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional or make an invoice on word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn't even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told "they're yours, you bought them, do what you want with them, you could try selling them on ebay". Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not "Point of Sale" or "Lucky Clover". We're currently looking for another option, over a lot of frustration later.
Vantagens
It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.
Desvantagens
Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Could be incredible, but appears to be more geared toward restaurants instead of retail
Avaliado em 17/06/2022
It's been okay. When something goes wrong, there can be a lot of runaround from different techs. There is a support number that we have to contact for technical issues, a different one for banking issues, and a third for issues with certain settings within the system. It would be helpful if there was one tech support contact instead of three. The main tech support doesn't usually seem to be very knowledgeable, and have to reach out to a specialist to figure out how to help most of the time.
Vantagens
Clover itself wouldn't be much more than a payment processing system if it wasn't for the many apps that you can add to make it work for your business. The catch is, most of the add on apps cost a monthly fee. The option to have these apps make Clover incredibly customizable to fit exactly what you need for your store. Overall, we still saved money switching to Clover from our previous company.
Desvantagens
The software seems to be geared more toward the restaurant industry. When we got it, we did so because it was supposed to be for all retail. We likely would not have gone this route if we had known what we do now, but we have made it work for a retail setting with the help of certain apps.
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Ideal POS system for a food truck.
Avaliado em 16/12/2019
Overall a very positive experience! Great for foodservice and customer support has been able to quickly resolve issues whenever they came up.
Vantagens
The interface is clear, easily navigated and very editable to meet your needs. This has been ideal for our coffee truck that enjoys making custom, often complicated orders.
Desvantagens
"Waking up" the system is a slow process, often takes us somewhere between 5 to 10 minutes every morning. Most days we have to do a full reboot in order to get things operational.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
money hungry company
Avaliado em 13/07/2017
I purchased these clovers in full and was to have a one year warranty. but every time one didn't function right they charged me for every one they sent me in first year. didn't need key pads tried to send back and they kept wanting my scanners returned instead. had to take to BBBural to get money back for just one and they still owe me for the other. credit card service is way above other card swipe price. tried to talk to customer service talked to one high level rep. twice then they would not respond to my issues and that was before the BBB. it bad that you have to turn them in to BBB to get a response and they still never called me. something went wrong with my compliance last year and they were to have someone contact me to clear it up. again this year I tried to become compliant again there was a problem they were suppose to email me with solution to the fix 3 months ago I'm still waiting and they charge me 10.00 a month for being non-compliant. would you recommend this device if you hade these issues? Tried to switch bank accounts for the clover was told I couldn't do it had to pay 20.00 to put a block on account to force them to switch accounts. finally was contacted by Stephen the rep that sold me these devices yesterday 7/11/2017. he called out of the blue and not a response to these issues I am skeptical that any of these issues will be addresed
Vantagens
Quick use of device when it functions has been better in last 6 months 111111111111111111111111111
Desvantagens
Half of inventory data moved out of category. ease of saving data without excel not possible. 111111
- Setor: Consultório médico
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Clover is the lead merchant in 2021
Avaliado em 22/04/2021
I have had an incredibly positive experience with Clover. I have even called their support system before and the representatives were friendly and efficient. I spoke to a live representative rather quickly who was informed and able to help me. I would give this product a 10/10 easily.
Vantagens
I love the tap feature. During covid, our dental office has tried to take every precaution to limit the spread of covid-19. Clover has a tap feature so that our staff does not have to handle patient's credit cards which limits exposure. Many major debit and credit cards have this feature and users just do not know! Look for the symbol that has 4 lines on your card and try it sometime! It is very fast and effective! We are also able to email or text a receipt (in addition to printing) so that there is less "touching" and passing involved.
Desvantagens
There is truly nothing that I dislike about this software. If I was forced to answer this question, maybe I could say that the swipe option sometimes needs to be run more than once because it does not read the swipe on the first try; however, 99% of cards use the chip insertion feature anyway!
- Setor: Gestão da educação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Two thumbs up for Clover
Avaliado em 26/10/2019
I have very much enjoyed learning to use the Clover products. I would recommend these products for anyone.
Vantagens
Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!
Desvantagens
Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.
- Setor: Vinhos e licores
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Bad functioning, terrible customer support, too many problems for the price.
Avaliado em 07/02/2022
Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had stuck with Square that can communicate between both of our locations, share inventory, run a functioning website and has an accessible online dashboard.
Vantagens
Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.
Desvantagens
I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.
- Setor: Restaurantes
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent POS System for any business!
Avaliado em 29/10/2018
Overall it is a great pos system!
Vantagens
When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.
Desvantagens
Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.
- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Not Recommended For Restaurant Operations Regardless How Small
Avaliado em 08/10/2020
The simple and very common "custom item" or "open food" item commonly used in the restaurant industry and CLOVERS lack of ability to attach a printer to such has ruined what otherwise would be a useful and easy system.
Vantagens
the ease of using but the simplest item below has ruined the experience.
Desvantagens
CLOVER Dining comes with button "Custom Item" . CLOVER is incapable of sending this item to the kitchen printer. After 4 calls to CLOVER and 2 dropped calls and no return call (even though they ask you prior to any conversation for a call back #), their only suggestion is to create an "inventory item" and attach the "Kitchen Label", HOWEVER, that does not give you the flexibility or customization of price and name. One would think if they have an option "Custom Item" that is flexible to price and label and prints in detail on the 'receipt" they would also be able to attach the "kitchen label" so the items prints in the kitchen.
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Do not consider Clover. Save yourself the frustration. They are only out to take your money
Avaliado em 18/10/2022
Vantagens
They allow me to take payments quite easily.
Desvantagens
Pretty much everything else is a negative. It's hard to know where to start. To begin, you must know that they disallow the use of used equipment. That means if you're dissatisfied with Clover your equipment is pretty much bricked. You get nothing for it. Oh, and you will be dissatified with them. There are so many annoyances. Their batch is setup for 7pm PST, in the middle of a shift. Their deposits then combine multiple days with no report to know what days are in the deposit. You can't do partial refunds unless you're in their highest tier. I can almost never get a report on the device, I have to login on a computer. It goes on and on. Oh, and forget a "trial period" they don't honor it and won't allow you to return the equipment. Clover is just in it to get your money. They do not care about you as a customer, at all.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Much Much more than a credit card processor
Avaliado em 03/12/2019
This machine processes all cards. You can set up apple pay and tap to pay very easily. It has helped us streamline our checkout process.
Vantagens
The clover has more features like time clock, inventory, calculators and so so much more than your standard credit card processor. This system can run your whole business. It is easy to use much like an apple tablet and you are able to customize your apps to fit your business. And trust me there is an app for almost every thing you would need.
Desvantagens
I like everything but I do feel like we are under utilizing a lot of its features. Maybe some online training for for our staff would be a good idea
- Setor: Escritório de advocacia
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Clover for small business payment processing
Avaliado em 06/06/2021
Highly recommended as an alternative to Square for business on the go!
Vantagens
My business switched to Clover Go for payment processing after Square kicked us to the curb because they decided, with no warning or notice, that they would not let certain law practices use the service. We had to scramble and locate a new program for payment processing needs. Clover stepped up and we have used them ever since. We can take all forms of credit card payments using Clover. Their rates are reasonable and the funds are posted within a couple of days. We are very pleased!
Desvantagens
We love Clover and have nothing bad to say about it.