Streamlining the Multi-Cloud: ECmanaged simplified heterogeneous IT management at our MSP
Before using ECmanaged, our customer base was skyrocketing, and the cost of purchasing and maintaining physical servers was becoming prohibitive. My team turned to Cloud computing to reduce storage costs and enable them to provide new Cloud-based services. We decided to use the services of multiple Cloud providers to take advantage of different providers various competencies.
However, we soon realised a multi-Cloud strategy would require a lot of management, especially as we have so many physical servers and provide many managed services. They needed an all-in-one management tool that enabled them to manage the entire infrastructure in one place. ECmanaged enables us to pick and choose what we want from different Cloud providers. It saves us time by taking care of the full Cloud lifecycle, from deployment to maintenance, and by automating tasks such as auto-scaling, incident resolution and disaster recovery. Importantly, helped us transition our physical servers to the Cloud.
Benefits we experienced:
Competitive edge: Enabled us to reduce costs by 20% so far
Saves time: we now manage our physical servers and Cloud solutions all in one easy place
Flexibility: Vendor independence enables us to work with multiple Cloud providers simultaneously, taking advantage of their various strengths
Boosted productivity: Doubled the number of managed services each technician can handle
Simplified management: Comprehensive functionality includes monitoring, auto-scaling, alerting and reporting
Inexpensive SaaS with pay-as-you-use model (no large investment)
Easy to deploy and use
Reduced time spent installing servers by over 87% (going from 2 hours to 15 minutes)
Enabled innovation: Gave us the time and flexibility to innovate on new services for customers
Increased customer satisfaction to 96% (up eight percentage points from 4.4/5 to 4.8/5)