Atera

Software MSP tudo-em-um para fornecedores de serviços gerenciados (MSPs na sigla em inglês) e empresas de suporte de TI.

Classificação geral

4,6 /5
(305)
Relação qualidade/preço
4,7/5
Recursos
4,2/5
Praticidade
4,6/5
Suporte ao cliente
4,5/5

95%
dos usuários recomendam este app
Classificar por

305 avaliações

Troy
Classificação geral
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Lightweight - Easy to Navigate - Decent integration

Avaliado em 17/07/2018

Easy management of hundreds of endpoints/customers.

Easy management of hundreds of endpoints/customers.

Vantagens

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Desvantagens

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Jake
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Recommend to any IT admin or service company

Avaliado em 27/10/2020

Fantastic!

Fantastic!

Vantagens

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Desvantagens

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

Alternativas consideradas

NinjaOne

Razões para escolher o Atera

Comodo One was a "free forever" until it wasn't. The product was not worth spending money on because of the horrible interface and lack of improvements and features.

Razões para mudar para o Atera

Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc.

Resposta do Atera

Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

Tim
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Great all-in-one integrated MSP/RMM service

Avaliado em 14/12/2022

I work with Atera for 12 years now and it is part of my company structure. So my experience is...

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Vantagens

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Desvantagens

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Alternativas consideradas

N-central e MSP Manager

Razões para mudar para o Atera

complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Resposta do Atera

Hi Tim,

Thanks for leaving this great review.

It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform).

We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Heston
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

CodeRight Corp First Review after 2+ years with a single Support User license

Avaliado em 08/06/2023

The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than...

The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client.

Vantagens

The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.

Desvantagens

I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients

Kevin
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The best software for an SMB MSP

Avaliado em 09/07/2020

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the...

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Vantagens

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Desvantagens

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Alternativas consideradas

N-sight e NinjaOne

Razões para escolher o Atera

Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Software anterior

Naverisk

Razões para mudar para o Atera

Ease of use, pricing model.
Grant
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Atera provides great value for the money

Avaliado em 04/02/2022

I've used Atera for almost six months and couldn't be happier. Very feature rich, and frequently...

I've used Atera for almost six months and couldn't be happier. Very feature rich, and frequently adds helpful updates. A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

Vantagens

A pleasant gui and easy navigation are standout features. The strong search engine is very helpful.

Desvantagens

Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts.

Alternativas consideradas

NinjaOne

Razões para escolher o Atera

n-able could be a little too complex, and the per-agent licensing was getting very expensive. In addition, one of our techs accidentally deleted a location and there was no way to recover it.

Software anterior

N-sight

Razões para mudar para o Atera

Can't beat the integrations and the per-user pricing.

Resposta do Atera

Thank you for the kind words, Grant!
We put a lot of work and effort into the GUI and seamless usage of Atera, and we are glad to see that they are being noticed.

Brad
Classificação geral
  • Setor: Serviços de informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Does almost everything we need.

Avaliado em 28/12/2020

Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it...

Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Vantagens

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Desvantagens

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Alternativas consideradas

NinjaOne

Razões para escolher o Atera

ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Razões para mudar para o Atera

Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.
Saad
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Most options available for a small MSP

Avaliado em 23/12/2019

Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire...

Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Vantagens

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Desvantagens

Nothing to Dislike but Lack of Linux agent is killing us.

Alternativas consideradas

NinjaOne

Razões para escolher o Atera

Price and ease of Use

Razões para mudar para o Atera

Very easy to use, implement and cost-effective for a small MSP
David
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Atera is a good product

Avaliado em 13/12/2022

Vantagens

Remote Access, managing, licensing, price

Desvantagens

multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)

Alternativas consideradas

SolarWinds Service Desk e NinjaOne

Razões para escolher o Atera

Price, Connectwise was sold, frustrated with billing, support

Razões para mudar para o Atera

Price and gambled on quality, ease of use, learning curve

Resposta do Atera

Hi David,

Thanks for taking the time to leave this review. Happy to hear you like Atera's pricing model, and use the Remote Access features.

Regarding the cons you have listed, any technical issues should be brought up with our support team so you can run everything as smoothly as possible! Our support is always willing to help, and you can also request to talk with your Customer Success Manager.

Jason
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 5.0 /10

It's great, when it works

Avaliado em 19/05/2021

It's been very helpful for assisting Agents with technical difficulties, but quite often I've had...

It's been very helpful for assisting Agents with technical difficulties, but quite often I've had to resort to less favorable means of support because Atera simply would not allow me to provide support. Its a shame really.

Vantagens

It's an all in one IT solution to managing Computers, Tickets and much more. Very easy to use and understand.

Desvantagens

It's buggy, when it works it works great, but in my environment, we've already migrated away from Atera as a Ticketing solution. We still use it for accessing computers remotely during the Pandemic, but unfortunately whether or not I'll actually be able to connect to these computers is a flip of the coin. Only seems to work 50% of the time.

Resposta do Atera

Hey Jason,
We are sorry to hear about the negative experiences you have faced while using Atera. We have looked into it, but were unable to find any support tickets from the msicorp.ca domain. It is probable that you are working as a third party with a different company.
Our support team is working 24/7 and can be contacted via live chat or email, and is always happy to answer any questions you might have, and iron out any of the issues you might be facing, be it connectivity issues or configuring the PSA side of things.

Paul
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Mid-level RMM and PSA solution

Avaliado em 05/05/2022

The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve...

The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Vantagens

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable.

Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Desvantagens

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply.

Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternativas consideradas

ManageEngine ServiceDesk Plus

Razões para escolher o Atera

LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Software anterior

Freshdesk e GoTo Meeting

Razões para mudar para o Atera

The low cost was more appealing and the feature set looked like it was worth pursuing.

Resposta do Atera

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

And yes, the unlimited endpoints, is a HUGE draw for our customers.

Thanks again for your review!

Aziz
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Atera Review

Avaliado em 22/08/2019

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all...

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Vantagens

The amount of features for the price is hard to compete with.

Desvantagens

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

Alternativas consideradas

TeamViewer

Razões para escolher o Atera

Samanage and Logmein Central were a more expensive alternative. Logmein was also raising prices. Atera was able to replace both products.

Software anterior

SolarWinds Service Desk

Razões para mudar para o Atera

TeamViewer is a much more expensive alternative.
Dan
Classificação geral
  • Setor: Hardware
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Atera User

Avaliado em 31/03/2022

Its been great from day 1. Support and training and all the questions i had got answered quickly.

Its been great from day 1. Support and training and all the questions i had got answered quickly.

Vantagens

I liked the features patch management and remote control using Splashtop the best.

Desvantagens

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Resposta do Atera

Thank you for the kind review, Dan!
We love that you are enjoying us so far, and hope that we will have a fruitful partnership in the future as well!

David
Classificação geral
  • Setor: Serviços de informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best RMM for the Price - No options left out

Avaliado em 16/12/2020

Works great! Saves me a ton of time by automating a lot of my processes and allowing me to focus on...

Works great! Saves me a ton of time by automating a lot of my processes and allowing me to focus on the problem areas.

Vantagens

Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.

Desvantagens

Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.

Alternativas consideradas

NinjaOne

Razões para mudar para o Atera

Pricing! I much rather pay a per technician lisc and add as many computers as I want in the software. Ninja wanted $3/computer. That is insane. I have over 500 pcs that I manage and that would be way too much.
Dirk
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I love this tool.

Avaliado em 07/06/2021

The website responds very quickly. We can look after our customers even more efficiently.

The website responds very quickly. We can look after our customers even more efficiently.

Vantagens

Atera is an easy to use RMM tool. Due to the clarity, you can see immediately where there are problems and can therefore react quickly. This way you reach more satisfied customers.

Desvantagens

The ticket system is not yet as we imagine it to be. It takes too long to work and view the time entries.

Alternativas consideradas

NinjaOne

Razões para escolher o Atera

Lots of malfunctions. The support got worse and worse. The prices have risen again and again and you therefore have no reasonable basis.

Software anterior

N-sight
Brian
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great option for small MSP looking for a simple, affordable solution

Avaliado em 04/01/2020

We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but...

We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.

Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements.

Vantagens

Great option for small MSP looking for a simple, affordable solution

Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back.

It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent.

I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

Desvantagens

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven.

While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future.

Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.

Alternativas consideradas

Pulseway

Razões para escolher o Atera

Cost / complexity

Razões para mudar para o Atera

Cost / simplicity
Paolo
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great value for money

Avaliado em 22/12/2020

Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately...

Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Vantagens

Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great.

We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Desvantagens

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

matthew
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

A great value on an RMM Swiss Army Knife

Avaliado em 14/12/2022

I was happy to see the faster alerts happening. Feature improvements keep coming on a regular...

I was happy to see the faster alerts happening. Feature improvements keep coming on a regular basis. I have a pretty basic need with the software, so there are plenty of features I don't use. However the price keeps increasing for me because of these new features... most of which I don't use. Eventually the price increases may drive me to look for alternatives with "just what I need".

Vantagens

I like the alerting and having the alerts trigger scripts. That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on. There's a real wide selection there and it's very useful stuff.

Desvantagens

Granting customers remote access to their workstations is kind of "buried", I wish that had its own page for the controls and they were all close to each other.

Resposta do Atera

Hi Matthew,

Thanks for taking the time to leave this review of Atera!

So glad to hear you like the alerting and self-healing available in threshold profiles. Additionally, its great that you are taking advantage of the shared script library.

Regarding your remote access feedback, please add this to our features board - it is a great suggestion.

We understand what you are saying about the price increase. If you have more concerns, please reach out to [email protected] so we can go over everything.

KIRAN
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best automation and RDP to connect

Avaliado em 08/07/2020

Happy to work remotely to jump on any OS machine.

Happy to work remotely to jump on any OS machine.

Vantagens

Best in remote access to connect any time and this is very easy for IT admin to jump on.

Always BEST CUSTOMER SUPPORT to take owner ship.

Desvantagens

1. More integration and need more Knowledge base documents

Frank
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

If you want a good RMM

Avaliado em 14/12/2022

Great Product, only ever had to use support 2 times (in the early days), very reliable

Great Product, only ever had to use support 2 times (in the early days), very reliable

Vantagens

ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)

Desvantagens

Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok

Resposta do Atera

Hi Frank,

So happy you find Atera a "good RMM," that is easy and reliable.

And while I am happy you have found solutions to your cons, I hope that we continue to improve to make your experience even better!

Thanks for being a valued member of the Atera community!

John
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great product for the price

Avaliado em 11/07/2019

I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all...

I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.

Vantagens

I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.

Desvantagens

I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.

Alternativas consideradas

NinjaOne

Razões para mudar para o Atera

Price and simplicity
Mike
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Atera Review from Emulous Communications

Avaliado em 19/12/2022

It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you...

It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain.

Vantagens

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

Desvantagens

The helpdesk and PSA portion leave a lot to be desired.

Resposta do Atera

Hi Mike,

Thanks for taking the time to review our platform. So glad to hear that you find Atera to be simple and intuitive. It is great. that you can fix issues within the platform, and be more proactive instead of reactive.

If you have specific feedback regarding the PSA portion, please leave your requests on our features board. Alternatively, you can reach out to [email protected].

Cengiz
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Atera offers high quality remmote support

Avaliado em 24/09/2022

Atera offers an advance infrastructure for our remote support requirements.

Atera offers an advance infrastructure for our remote support requirements.

Vantagens

Based on my experience with Atera so far, it is one of the best remote support platform in the market and meets all our needs.

Desvantagens

That could be great if the session time of the free trial was longer and in pricing aspect Atera could have more flexible options.

Resposta do Atera

So happy to hear that you feel Atera is one of the best remote support platforms in the market! It is so important for us to hear from our satisfied customers to understand how we are making a difference in your IT life.
I understand your point about the free trial, however many of our competitors do not even offer trials. And our pricing is some of the lowest in the market! If you have specific inquiries about pricing, please reach out to [email protected].
Atera aims to make your life easier, and I am happy to hear that we are doing just that for you!

Darren
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Atera saves your MSP time and money

Avaliado em 14/12/2022

amazing software

amazing software

Vantagens

It is always evolving and does what it says on the tin.

Desvantagens

Some information would be useful without having to use the api

Resposta do Atera

Hi Darren,

Thanks for taking the time to review Atera. Happy to hear that our platform has saved you time and money, while evolving to include new features all the time!

Regarding any information you want, please reach out to support to see how to receive it. If you want there to be more API functions, you can add these requests to our features board.

Hope you keep enjoying our "amazing software!"

Benaron
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

great sophistication for a value product`

Avaliado em 26/04/2021

overall experience has been very good. there is a well supported and goal focus'd member forum.
the...

overall experience has been very good. there is a well supported and goal focus'd member forum.
the willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.

Vantagens

we love the ease of implementation. basic inventory and application service pack installation is very easy.
i like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.

Desvantagens

coming from Teamviewer and similar products, the Splashtop product is sluggish and lacks features such as simultaneous dual connections to a single endpoint, and 'soft' support for dual monitors.

we would like to have more granular reporting for the AV products that are delivered thru the Atera overlay.

Resposta do Atera

Thank you for the detailed review, Benaron!
It is correct that the included Splashtop integration doesn't include all of the top tier features, which works as an upselling point for them.
We are also making the PSA and reporting side of things a focal point as well, since there are things to improve on from end-user perspective. We already have plenty of customization on several reports, but we are aware that there's always room for improvement.