Avaliações do Atera

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

I use Atera on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location.
Patch management to keep devices up to date requires zero manual intervention through automation with Atera.

Billing and invoicing tools aren’t robust enough on Atera, but I have integrated with QBO mainly for accounting.

I like most that Atera handles everything for our company from asset management to remote support.

That every time my computer is shut down I have to go thru MFA.

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Support of Mac devices is minimum or nil

The interface is clean and easy to navigate

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

The per technician pricing format was the top reason

Nothing yet at this point stands out as a con

I can chose vendors for AV, backup, etc. and I appreciate their pricing structure

Nothing really. They have been great in all regards.

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools.

It allows me to offer remote support which resolve issues rapidly.

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

I like how Atera automate incident management processes which help resolve issues rapidly.

The mild bugs that I experience get eradicated within two hours upon requesting technical support.

It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely.
Issue tracking and resolution is made easy by Atera - which is another great aspect which I like.

Apart from lack of offline access, I do not have any other aspect which I dislike about Atera.

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

Easy to setup and to understand
reliable patch management
Integrated third party apps deployment and patching
Solid scripting features
Deploying software via MSI files
Easy remote access to clients

Certain basic features are behind paywalls
Some times remote connections don't work
Sometimes it is a bit slow
SNMP monitoring needs attention

It's easy to use and user-friendly. Especially, ticket management is very good with AI.

The plugins are a bit expensive. Maybe they could be cheaper.

The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.

The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.

Atera is super easy to use and doesn’t take long to set up.

The reports could use more customization options.