OneDesk

Ferramentas de gestão de projetos e suporte técnico em um único aplicativo

Classificação geral

4,2 /5
(5)
Relação qualidade/preço
3,5/5
Recursos
4,5/5
Praticidade
3,8/5
Suporte ao cliente
4/5

100%
dos usuários recomendam este app
Classificar por

5 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 5 001-10 000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

A complete project management software

Avaliado em 22/12/2022

Vantagens

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Desvantagens

The interface is a little complex to navigate.

Alexandros
Classificação geral
  • Setor: Engenharia civil
  • Porte da empresa: 51-200 funcionários
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Simplify Your Work with OneDesk's All-in-One Platform

Avaliado em 31/12/2022

Vantagens

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Desvantagens

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 51-200 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Using as a service desk but unfortunately not the most ideal

Avaliado em 16/09/2022

Vantagens

There is automated timesheet tracking for each tickets.

Desvantagens

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternativas consideradas

Jira
Rakesh
Classificação geral
  • Fonte da avaliação

Classificação geral

Good solution to combine voice of the customer with product management

Avaliado em 04/05/2011

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Vantagens

For a first-time user of the product, I thought support was excellent

Bobby
Classificação geral
  • Setor: Administração pública
  • Porte da empresa: 51-200 funcionários
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Avaliado em 08/05/2017