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486 avaliações
- Setor: Serviços de Facilities
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A melhor para gerenciar Lead
Avaliado em 14/05/2023
Vantagens
A melhor ferramenta que adquirimos para o gerenciamento e captura de leads. Consigo gerenciar todos os leads e orgazicional da empresa inteiro
Desvantagens
Há recursos que podem ser melhorados no quisito de relatório.
- Setor: Serviços ao consumidor
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Crm
Avaliado em 08/01/2023
Quase todos, leads, contatos, lembretes, sempre consigo reagendar quando o cliente não responde.
Quase todos, leads, contatos, lembretes, sempre consigo reagendar quando o cliente não responde.
Vantagens
Como cliente eu gostei do programa, bem usual.
Desvantagens
Complicadinho e dificil de mexer, tem que ter alguém especializado nele para ensinar todas as suas categorias e tudo o que o software tem para oferecer.
- Setor: Serviços ao consumidor
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Programa me atende nas necessidades do dia dia e na informação dos clientes.
Avaliado em 10/12/2022
Uma boa experiência, apesar de travar as vezes consigo manter informações importantes de clientes.
Uma boa experiência, apesar de travar as vezes consigo manter informações importantes de clientes.
Vantagens
Facilidade em usar, consegui passar para pessoas que nunca haviam usado o CRM.
Desvantagens
As vezes fica lento, e trava, mas me atende da mesma forma.
- Setor: Desenvolvimento de programas
- Porte da empresa: 501 - 1 000 funcionários
- Usado Semanal durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Avaliação AgileCRM
Avaliado em 22/06/2023
Melhor usabilidade.
Melhor usabilidade.
Vantagens
Organização e acessibilidade, facilidade no segmento de possíveis clientes, comunicação eficiente, visibilidade de vendas.
Desvantagens
Complexibilidade de entender algumas informações sem realizar a busca.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Feature rich, easy to use application that combines Sales Management & Marketing Automation.
Avaliado em 19/01/2017
We were looking for a solution that allows us to work out of a single system for both, marketing...
We were looking for a solution that allows us to work out of a single system for both, marketing automation and sales management. We wanted to make sure that we don't have to piece that combination together using plugins and add-ons but wanted a natively integrated solution. We tried many CRM's and ultimately ended up with agile CRM and have been happy users since. As your confidence in the tool grows, you will be surprised how much it can handle and how configurable it is without becoming a too complex. The support staff has also been world class. Our requirements have always been tended to promptly. Last but not least, it is incredibly well priced, easily 50%-75% cheaper than other, comparable vendors.
Vantagens
- integrates sales management and marketing automation natively
- easy to use
- feature rich with a lot of add-ons
- very well priced
- great support team
Desvantagens
- Small wish that I have: we have users that would be support users only, while others are sales users only. Would be nice if we could separate license fees on a role basis. But then the overall price we have to pay is still very low so that it really isn't a big issue for us.
- Setor: Consultoria de gestão
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Good little CRM for a great price
Avaliado em 04/04/2021
Great system for tracking and following up with clients through the sales, marketing and implementat...
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Vantagens
Agile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't.
Desvantagens
It looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen.
Razões para escolher o Agile CRM
Hubspot was much more money for similar features- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Good CRM but with some major ongoing bugs that they will not resolve
Avaliado em 30/11/2020
I have been using since 2008 - connecting JSON nodes to read data directly from Google sheets. I...
I have been using since 2008 - connecting JSON nodes to read data directly from Google sheets. I know more about Agile then most of their own staff. I have brought this exact issue many times.... and no change.
So beware of this company, and the stupid bugs they refuse to fix.
Vantagens
Emails are cheap to send -- JSON node is very powerful allowing high levels of integration and automation.
Desvantagens
Bug when trying to "copy" a campaign.
It just gets stuck after adding the word "copy" to the start of the campaign name, and a pop up saving "saved" does not show. If you don't realise you did not see the popup, then you then think it has made the copy.... but you are still working in the old campaign. Many times this has lead us to overwrite our original campaign.
Right now, I simply need to copy the campaign so send another our email for Black Friday.
After 30min trying everything, including restarting my computer. I still have this bug and cannot complete a very simple task --- which now is proving very costly.
Alternativas consideradas
HubSpot CRMRazões para mudar para o Agile CRM
Hubspot is very expensive, and most thing you can do in Agile -- and Agile is "agile", if you know how to use the tools they have like the JSON nodes.Resposta do Agile CRM
Hi Tom,
We are really sad that you had a bad experience with Agile CRM. We have always been a customer focused company and constantly endeavor to deliver the best services. Our product team also focuses on regularly rolling out more advanced and robust features. However, in this process, there remains certain features which are more complex to operate or have a bigger learning path. I recommend you to contact our customer success team for a personalized training so that you can get a better understanding on how to use them more efficiently.
Thank you
- Setor: Entretenimento
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Customer Support and Features
Avaliado em 29/01/2020
Vantagens
Their customer support is great as the hability to send personalized bulk emails.
Desvantagens
User interface and report customization.
Razões para escolher o Agile CRM
The relationship beetween price and featuresSoftware anterior
OnePageCRMRazões para mudar para o Agile CRM
It's a platform full of great features with no surprises in the fee.- Setor: Pesquisa
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Easy to use
Avaliado em 13/03/2023
Vantagens
It was easy to set up and I was able to customize it to my needs. It had a wide range of features, from lead management to customer service. I also liked how it had a built-in marketing automation feature, which made it easy to follow up with leads and customers. The customer service team was also very helpful when I had questions.
Desvantagens
I haven't had any negative experiences with Agile CRM
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Extremely Worthwhile Investment - Time & Money || We tried them all, and picked Agile ||
Avaliado em 13/07/2017
Vantagens
FEATURES: Pretty much every feature under the sun for automation (even correlating user behavior on website into triggers for a campaign is an effective tool due to how well the cookies work).
ON-BOARDING: We've been able to schedule meetings with our on-boarding team who've been great in giving us real world usage scenarios and helping us settle into the product the right way and waste time looking for a way to do something or figuring out best practices from scratch. This is HUGE, very few solutions actually have something like this available to you.
CUSTOMER SERVICE: Top. Notch. The chat support is great, they're patient and will stick around answering your questions all day, they even pass suggestions to the development team who actually implement them as new features moving forward if it's something you really need. Which is mind-blowing.
OVERALL: It's complex and takes effort to learn what the product offers and how to use it. You're going to have to put the effort in, or it's going to be useless. That being said, once you put the effort in - Agile CRM gives you super powers compared most of your competition (because it takes effort, and requires learning).
BOTTOM LINE:
Imagine being in an iron man suit hovering above your competitors firing automated marketing missiles of lead-capturing/qualifying/scheduling sales quota destruction!
Desvantagens
Very much a DIY experience, not enough 'sane defaults'.
Needs better testing/preview options for different campaign segments.
But these are something all these 'all-in-one' CRMs need.

- Setor: Serviços financeiros
- Porte da empresa: 501 - 1 000 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Fantastic and HIGHLY customizable
Avaliado em 21/12/2022
Agile is a highly customizable CRM platform for someone (or team) who wants detailed customization...
Agile is a highly customizable CRM platform for someone (or team) who wants detailed customization of not only the pipeline management but also automated (or semi-automated) email, phone/text integrations also.
Vantagens
This is one of the most highly customizable CRM's I have found. the customizations and integrations are fantastic. Integrations of 3rd party software appears to be growing and is still a bit lacking but the key integration of google contacts sets if far apart from the competition.
Desvantagens
It can be a bit on the tedious side to customize and set up. It is not simple enough for many would-be users and does require some above-average computer skills. On the plus side, the ability to customize so much more than other CRM's is also what sets it far apart from the competition.
- Setor: Publicidade e marketing
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Agile CRM: Pros and Cons Complete Review
Avaliado em 05/03/2023
Vantagens
Agile CRM appealed to me because it is an all-in-one customer relationship management (CRM) platform that includes a wide range of features and tools for more effective customer relationship management. It includes contact management, sales automation, marketing automation, customer service, social media management, and other features. It also has an easy-to-use and understand interface. Furthermore, it provides excellent customization options, allowing users to tailor their CRM to their specific needs.
Desvantagens
The lack of customization options is the least liked aspect of Agile CRM. While it is simple to use, customizing the look and feel of the interface is not always simple. Furthermore, some users have reported that customer service is slow or unhelpful.

- Setor: Software
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Strengthens customer relationships.
Avaliado em 27/11/2022
I went to a sales conference recently, and it was nice to have a place to keep all of my contacts...
I went to a sales conference recently, and it was nice to have a place to keep all of my contacts and communicate efficiently with my team. Agile CRM is a good software that can help you manage your contacts and tasks. I think it's useful for project managers who need to track their projects and also for salespeople to increase the efficiency of their time management.
Vantagens
This is a great company to work for if you want to do something that will make a difference. The quality of the product is amazing and the technology is very cutting edge. My job revolves around business development which involves a lot of communications - CRM is the best tool for this. I like that the platform is built on Agile Methodologies and is web-based which allows for fluid updates as well as the ability to use the system from any device.
Desvantagens
Agile CRM is so much more than a project management tool. It is the perfect solution to email marketing, and task management. It is great that it offers you many features at a single price, I did not have a problem in general use and I was satisfied.
- Setor: Software
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I liked my experience with this software
Avaliado em 02/01/2023
Saving the data backup for the company frequency and not easy to get it if you haven't permission
Saving the data backup for the company frequency and not easy to get it if you haven't permission
Vantagens
The flexibility in this software is amazing
Desvantagens
It's so easy to use the multi-language is a beneficial option.
- Setor: Imobiliárias
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Stay away - will IRREPARABLY DAMAGE your ability to send emails to even your existing customers
Avaliado em 04/10/2022
In a word, awful. Setup is confusing. First you're presented the option to link your gmail...
In a word, awful. Setup is confusing. First you're presented the option to link your gmail account--I did. But it did not work. Engaged chat support. They tell me to disable the link, and to use a very convoluted process to first enable 2FA on our entire company's google account users, then set up a App Password in Google Account, then provide it to Agile as p/w when setting up IMAP/SMTP instead. I had followed the nagging setup icon instructions to create MX and TXT records as well, which chat support specifically told me to remove.
I then sent an initial email in two batches of 15 receipients - existing customers we communicate with often in our business (they're tenants of our property management company). Gmail accounts received, Yahoo accounts got a 554 Permanent Error rejection response. I tried a stripped down version from within gmail (not Agile)--but then got the same 554 error. Sent a freshly composed email to a yahoo account of mine, as a test--same 554 error. These are all yahoo email addresses that have lots of prior back-and-forth with our company gmail account. Now however, Agile has created this 554 email leaving us completely unable to communicate with about 1/3 of our tenants. This is an irreparable harm. NOTHING IS WORTH THIS.
Vantagens
I was drawn in by the lure of a free product.
Desvantagens
I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number of prior emails back and forth between the two. We effectively now cannot use email to communicate with our existing customers reliably.
Alternativas consideradas
Zoho CRMRazões para mudar para o Agile CRM
Cost (free) and what seemed like a lot of good reviews.- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for...
Avaliado em 24/11/2016
As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small...
As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small businesses to grow their companies online through beautiful design, automation and marketing tactics I was in search of the best CRM and marketing automation software for a truly affordable price.
After literally about 2 months of research of various CRM and marketing automation platforms I finally decided to take AgileCRM for a spin (It was easy to try it, as they have an always-free lite version). Immediately I fell in love with it's interface, ease of use, and easy-to-setup platform. I previously worked with Salesforce.com and Solve360 CRMS, and have also tried BaseCRM, SugarCRM and many others throughout my business life.
Vantagens
- Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
- Great user interface
- Easy to setup and use
- Lots of native integrations with lots of web-based (Saas) apps such as Gmail, Quickbooks, Twilio and many many others.
- Integration with Zapier, which basically let's you now integrate AgileCRM with 700+ other web apps, so this feature was a KEY for me.
- All your emails automatically load from your Gmail inside AgileCRM, no need to BCC some email address.
- Lots of sales, marketing, support, landing page, and amazing features added on at no additional cost.
- Now you can purchase add-ons such as user permissions, triggers, additional automation campaigns and others without having to upgrade all your users to the next subscription level (this is something I requested, and their team listened and did implement this).
-Their tech support is great, they care, they listen, and they modify/improve their system based on your feedback
- Their team update the app every few days
Desvantagens
- Their standard subscription is $30/user/month if pre-paid for 2 years, otherwise $50/month, without too many added benefits for this level
- Their starter subscription limits your marketing campaigns (automation) to only 5 campaigns, with 10 nodes (steps) on each. The standard gives you 10 campaigns, with 25 nodes each (much better).
- Some updates happen without prior notifications to the user, and sometimes changes the User interface too drastically for some features.
- Their E-mail templates are limited, but you can still bring in your HTML templates or use their WYSIWYG editor.
Resposta do Agile CRM
Hi Jaime,
Thanks for your appreciation and support.
- Setor: Aparelhos médicos
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
AgileCRM steals emails from billing (!!!)
Avaliado em 24/05/2019
Vantagens
Good for marketing & sales.
Useful automatisation.
Desvantagens
I would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM.
Resposta do Agile CRM
Hi Sergey
Thanks for your feedback.
Agile CRM always prioritize its relationship with its valuable customers. We also give priority to customer support over any monetary benefits to maintain 100% customer satisfaction.
Mailgun is actually a third-party integration and a lot depends on them to ensure seamless functionality. However, our Support team will make sure Mailgun addresses this issue so that valuable customers like you will not face this issue in the future.
To ensure there's no account-specific issue, we would request you to get in touch with our Support team, who will help you to get everything sorted.
Please feel free to write us back at [email protected] for any questions.
- Setor: Capital de risco e capital privado
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
The Entire Product is Deeply Flawed and Useless
Avaliado em 15/03/2022
From the beginning, Agile was an inflexible tool that I managed to use for the very simple tasks of...
From the beginning, Agile was an inflexible tool that I managed to use for the very simple tasks of sending out newsletter and other marketing outreach. Reporting was not helpful and seeing lists of contacts was difficult to achieve. Now that the mailing functionality no longer works, we are shifting to a different system.
Vantagens
Early on, it was a simple way to send out newsletters and webinar reminders.
Desvantagens
At some point in mid-2021, the process for sending out email to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). When I contacted Customer Support, not only did they not actually have a good solution for how I was to use it going forward, but they said any fix would take at least 2 weeks to implement. That is unacceptable for an online marketing tool that a user has purchased in order to send out email.
The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find me answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs.
Beyond the fact that it doesn't actually work anymore, the reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective. The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Good value for Money
Avaliado em 23/01/2020
The support team is very patient and they have schedules available for training 24*7 for each...
The support team is very patient and they have schedules available for training 24*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC.
Vantagens
24*7 support and exceptional dedicated support and training
Very easy to use and modify.
Different modules through single platform
Nice visual reports
Desvantagens
Restrictions in some automation, bit challenged to set up campaigns and missing accounts module
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Horrible customer support
Avaliado em 07/01/2020
I opened a ticket in March 2018 and it was never resolved. We opened several tickets over the past...
I opened a ticket in March 2018 and it was never resolved. We opened several tickets over the past two years and nothing was ever fixed. We were lied to during this entire time. Whenever I called them, they would promise a call back and not once, NOT ONCE, did they ever follow up. I wasted many hours trying to get Agile to work, pleading with their "customer support" to fix things that any other CRM would have fixed right away. DO NOT USE AGILE CRM!!!
Vantagens
Lots of features suitable for a variety of businesses for a low price
Desvantagens
Customer service is the worst I have ever dealt with in my entire life. Features would stop working, they would change things on their end that would affect our workflow, tickets remained opened for literally two years, etc. Their team is taught to tell their customers that they will get right on it and give them a call back, but they never ever do.
Resposta do Agile CRM
Dear Rachael,
Agile CRM is an all-in-one CRM solution that offers sales, marketing, and service automation. It's a trusted brand in the market.
We understand your challenges while using Agile CRM. We get the queries and send it to our skilled engineering team that brings more features to our product.
We apologize for the delay. However, we have already forwarded your concern to the product development team and your requests will surely be incorporated in future product updates.
It seems that our Support reps could not reach you due to technical reasons, but they are already trying to reach you to help you solve your concerns. If you have more questions, please feel free to write to us at [email protected]
- Setor: Desenvolvimento e comércio exterior
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Alexandrine Tabeau (facc ohio and adexma only)
Avaliado em 08/01/2020
very positive eventhough some of the features should be easier
very positive eventhough some of the features should be easier
Vantagens
Onboarding and trainings from [SENSITIVE CONTENT HIDDEN] are the best.
Good integration with google as well as linkedin
Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Desvantagens
quickbook integration is not available
some extra steps are needed to use the software, for example when you desactivate a campaign you have to remember to desactivate the contacts assigned.
Certains things need a knowledge that is only possible by doing lots of trainings
Razões para mudar para o Agile CRM
Cost related to overall services- Setor: Consultoria de gestão
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Very disapointed
Avaliado em 18/11/2021
Vantagens
Agile could be a good software, unfortunately it has so many bugs it is becoming impossible to work with it.
Desvantagens
I know bug happens to every digital solution but it is not possible or acceptable to use a CRM not sending campaigns. I'm the CRM master for 4 startups and I'm facing bad bugs everyday which are making daily work a mess. All the flows are compromised by the campaigns not sent. Also they don't let you know they have a problem so big and if you talk with them the answer is "there is a delay". Days and days with campaigns blocked is not a delay, is a big failure for a CRM. There are also so many other bugs not solved from months like the Facebook integration... You buy the solution, you pay a solution and then clicking here and there you just realize you didn't buy the all package because there are several features, you were counting on, not working. Please fix your bugs.

- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Not very easy to use as desired, customer support is lacking
Avaliado em 01/08/2018
Low cost option and an all in one solution if willing to sacrifice efficiency and organization
Low cost option and an all in one solution if willing to sacrifice efficiency and organization
Vantagens
I like that there are multiple features and uses for this software ranging from email marketing to contact management that can all be accessed in one place. The free plan includes some valuable uses as well.
Desvantagens
The process for organizing and managing follow up calls and sales funnel movement involves too many steps, which reduces the simplicity factor considerably. This has caused me to have to use other functions that weren't intended for the use I ultimately use them for, which can be frustrating. Customer support is outsourced and scheduled in 30 minute blocks of time and once that time is up, you are cut off regardless of resolving your issue and are then directed to scheduling another block of time at a later date.
Resposta do Agile CRM
Hi Adam,
All our processes are set up to guide you in using our CRM to its full potential and irrespective of the business (size or industry), our product is applicable due to the vast and necessary features we provide. We have a one-time implementation process to help customise the tool as per your business requirements. For this, our training specialists are always ready to help based upon your schedule. For any other issues, you can connect with technical support via chat and email at www.agilecrm.com/support
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Agile CRM delivered its promise and exceeded my expectations
Avaliado em 13/07/2017
Vantagens
There are a lot of pros regarding Agile CRM. To name a few: easy to setup and use, great features for all departments (marketing, sales, accounting etc) and very agile (can adapt to your specific business needs extremely well). Although all the expected functionality is in Agile, there are a lot of integrations for specialized tasks which is very important for being able to have visually "one system". Being able to have the free plan for more than a month was very important as it requires a lot of time to check and select a CRM. Also the free plan provides all the functionality you need to test and learn the CRM. Great support and the price is really good! It saved me a lot of time, money and because of it, I provide more professional services and I'm able to scale much more quickly and have control over by business.
Desvantagens
The support they provide could be improved. Representatives with higher expertise in Agile would be good as well as offering support during weekends.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Agile CRM - The best management tool
Avaliado em 22/11/2022
One of the best management tool in current market with low cost. With minimal amount we can easily...
One of the best management tool in current market with low cost. With minimal amount we can easily maintain our project.
Vantagens
We can easily track all our project related tasks and all. We can schedule appointments in this tool which is best so far.We can track the work done by every individual easily and also we can micro manage our project. We can track the tickets raized by our customers easily.
Desvantagens
Sometimes CRM goes down and we cant use the Agile in the down time creates a lot dependency on that tool. Also customer support should be increased for paid members for continuous usage of their application.