HubSpot CRM

Tudo o que você precisa para vender em um pacote integrado

Classificação geral

4,5 /5
(3 710)
Relação qualidade/preço
4,3/5
Recursos
4,3/5
Praticidade
4,4/5
Suporte ao cliente
4,4/5

93%
dos usuários recomendam este app
Classificar por

3710 avaliações

Felipe
Classificação geral
  • Setor: Design
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

CRm incrível e com ótimas funciolidades

Avaliado em 30/04/2023

Eu adorei o HubSpot adorei a sua interface e está funcionando com a minha empresa

Vantagens

Gostei da interface para o usuário, e da mobilidade do aplicativo

Desvantagens

Acredito que poderia melhor a velocidade das buscas por palavras

Alternativas consideradas

Zoho Desk

Razões para mudar para o HubSpot CRM

Gostei da da interface simplificada, isso ajuda bastante aos usuários
Helio
Classificação geral
  • Setor: Internet
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Minha opinião sobre o uso do app para CRM

Avaliado em 04/05/2023

Excelente.

Vantagens

Além de ser gratuito, a usabilidade fácil é captação de leads.

Desvantagens

O suporte ao usuário por não ter utilizado.

Avaliador Verificado
Classificação geral
  • Setor: Think Tanks
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excelente exposição das demandas

Avaliado em 23/03/2023

Ótima, tem nos ajudado muito

Vantagens

Impactou diretamente a minha equipe, os trabalhos são entregues mais rapidamente

Desvantagens

No início o programa é diferente, no entanto, depois se acostuma e é excelente

Avaliador Verificado
Classificação geral
  • Setor: Bens de consumo
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Hubspot CRM

Avaliado em 02/04/2020

O gerenciamento de vendas ficou muito mais facil com essa ferramenta

Vantagens

Excelente aplicativo, bem intuitivo e fácil de se aprender a utilizar para realizar o gerenciamento de vendas

Desvantagens

Poderia deixar utilizar dois usuários por vez sem falar que algumas funções não funcionam de maneira adequada

Matheus
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Suíte de Gestão Incrível

Avaliado em 20/04/2022

Vantagens

O Hubspot permite que você gerencie não só os clientes, mas, todos os processos e dados por trás dessa jornada

Desvantagens

Usabilidade, poderia ser mais simples e pratico usar

Avaliador Verificado
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Hubspot

Avaliado em 04/05/2023

Vantagens

Todas as informações ficam no mesmo lugar e é possível fazer upload facilmente dos documentos necessários

Desvantagens

A organização das abas , muitas coisas ficam perdida no sistema

José
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Muito bom CRM

Avaliado em 27/01/2023

Vantagens

CRM simples, intuitivo, totalmente integrado.

Desvantagens

Alguma melhorias de interface (UI) poderão colocá-lo noutro nível.

Amanda
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Ótimo CRM

Avaliado em 23/02/2022

Vantagens

Gosto muito do fluxo automatizado do Hubspot e da possibilidade de poder ver esse fluxo em kanban e em lista

Desvantagens

Acho o preço um ano quanto alto se levarmos em consideração outras ferramentas no mercado.

Diego
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Surpreendente ! Realmente faz a diferença no dia a dia !

Avaliado em 23/09/2022

Não sei como não tinha usado antes. Trouxe um ganho de eficiencia imenso. Nossa ! Eu queria ter usado muito tempo antes. Além disso, queria que todos tivesse acesso porque é surpreendente. Amando demais !

Vantagens

Não sei como não tinha usado antes. Trouxe um ganho de eficiencia imenso. Nossa ! Eu queria ter usado muito tempo antes. Além disso, queria que todos tivesse acesso porque é surpreendente. Amando demais !

Desvantagens

Ele tem muita coisa boa, muita coisa ruim mas poderia ser mais intuitivo.

Marcelo
Classificação geral
  • Setor: Suprimentos e equipamentos para empresas
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

O que acho do Hub Spot

Avaliado em 06/08/2021

Utilizava para enviar e-mail em massa, captar e-mails como leads , mas não como CRM, utilizei por 6 meses e tive uma certa dificuldade em manusear. Poderia ser mais simpática a interface do Sorftware, menos complicada.

Vantagens

Conseguia capitar e-mails dos sutes corporativos

Desvantagens

Achei um pouco chatinha de mexer, não achei dinâmica, mas até que muito util.

Elizabeth
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Improve the relationship with your customers

Avaliado em 09/06/2022

It is an automated software that will help you with the organization of your company's activities, you can schedule appointments, schedule a client with an advisor, broadcast messages, create notes on each client, send mass emails, make calls, you can create tasks to have the optimal follow-up of this client, history of orders placed.

Vantagens

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

Desvantagens

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

Chris
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Great CRM for Real Estate

Avaliado em 02/05/2023

Great system, does take some time to get set up but once done it makes things go very smoothly.

Vantagens

Great way to keep your leads and contacts in one place to easily set up marketing campaigns, and keep your emails and notes about contacts in one place. It integrates with Gmail to automatically log emails sent to that lead. You can set up workflows to nurture leads as well.

Desvantagens

Did take me a little bit to figure out some of the more complex uses such as setting up workflows and templates

Harry
Classificação geral
  • Setor: Engenharia civil
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Surely it can do that?

Avaliado em 14/10/2021

Vantagens

This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...

Desvantagens

As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right?

This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream.

The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. sales@... or info@...) - rather, Hubspot requires users to send from their individual email (e.g. [email protected])

Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or [email protected]...

It's no brainers like this that force you to question Hubspot's services.

César
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Normal tool with expensive price

Avaliado em 04/02/2023

The overall experience is OK, but i prefer Salesforce.

Vantagens

I think is a very useful tool to use. It has a lot of functionalities and is easy to deploy in your organization

Desvantagens

The price. I think the price is high regarding the functionalities of the software.

Alternativas consideradas

Zoho CRM

Razões para mudar para o HubSpot CRM

Because of the functionalities and the price.
Giovanni
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Vantaggioso

Avaliado em 19/04/2023

My personal experience is very positive. So in this way I think that is a great CRM for the company. Same about the Marketing and service side.

Vantagens

You can have monitoring on high level and setting all features based on company necessity

Desvantagens

It would be great if Hubspot take the possibility to manage superadmin settings and view

Naveen
Classificação geral
  • Setor: Pesquisa de mercado
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Hubspot - Best CRM

Avaliado em 19/04/2023

A excellent User friendly CRM Tool.

Vantagens

Learning the most valued marketing skills in easy way is the best thing here.The Current market Value are updated now and then. And we are able to gain more marketing knowledge through this Tool.

Desvantagens

Completely it is user friendly Tool. We can also learn some marketing skill based courses in Hubspot learning. We also need some more course in other fieleds rather than marketing is also needed.

Kc
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best customer relations management software

Avaliado em 30/04/2023

Vantagens

I love how HubSpot literally integrates with anything making it so easy to track your customers journey and relations making it super easy to upsale products or services, as well as have more frequent returning customers and monitor KPI's.

Desvantagens

its a bit complex at first but once you get the hang of it, its a game changer for your company

Okezie
Classificação geral
  • Setor: Fotografia
  • Porte da empresa: 11 - 50 funcionários
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Seamless Intergration

Avaliado em 19/04/2023

Great, and easy to use. Very essential and assist with our busy day-to-day inquiries, and business processes.

Vantagens

It's very easy to use and integrates with our other products. Scheduling meetings, are quick and there are several options for us to customize for the convenience of the user.

Desvantagens

There may be just a few things about the meeting scheduling options that won't allow you to block invites, but the intervals usually work fine for us.

Hari Krishna
Classificação geral
  • Setor: Arquitetura e planejamento
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent software for lead generation

Avaliado em 07/05/2023

I would prefer to use the software

Vantagens

Lead generation and CRM are the best tools

Desvantagens

Noting to unlike everything is fine with the software

Larysa
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 11 - 50 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

I recommend this service

Avaliado em 05/05/2023

Vantagens

I like accessibility, ease of use and the work of the support team

Desvantagens

I am satisfied with everything, no problems

Pieter
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

HubSpot is Awesome!

Avaliado em 08/03/2022

Bad things aside, I genuinely love this product, so much that it is a running joke at my work. It is such a powerful tool that can do so much. I could write about everything it does and can do, but I don't think there is enough space here. So in short... I highly recommend HubSpot.

Vantagens

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

Desvantagens

I only have a few issues with the program.

1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though.

2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

Kristi
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Top-quality CRM with excellent features, just make sure everyone is on board

Avaliado em 08/10/2020

Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Vantagens

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

Desvantagens

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

Alternativas consideradas

Salesforce Sales Cloud e Marketo Engage

Razões para escolher o HubSpot CRM

We were ready to explore a more robust and user-friendly tool, and HubSpot had been recommended to us multiple times.

Razões para mudar para o HubSpot CRM

HubSpot was by far the greatest solution for our budget and our time constraints. It was such a huge improvement from our previous software that it's like night and day to us, whereas some of the bigger names in the space like Salesforce and Marketo were much too far out of our acceptable price range.
Gerhard
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Super easy to use

Avaliado em 23/06/2021

Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs.

Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.

Vantagens

Start using free, and scale up as you grow, that is relaxed
HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster.

By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

Desvantagens

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Basic plan is best value

Avaliado em 21/01/2020

Overall, HubSpot is our go-to, all day every day. The most important aspect to us is that it allows us to keep all of our information and updates in one place easily organized and accessible across our organization.

Vantagens

We've had both the premium and basic plans of HubSpot and for what we need/use, the basic level is more than sufficient. It's a fantastic value and gives lots of options with a very clean interface and usability.

Desvantagens

The single only premium feature we would utilize for our structure would be having multiple pipelines, however, for something this relatively small I couldn't justify the huge cost difference of upgrading just for that essentially.

Alternativas consideradas

Salesforce Sales Cloud

Razões para escolher o HubSpot CRM

Better features on HubSpot, better value for what you get

Software anterior

Pipedrive

Razões para mudar para o HubSpot CRM

Hands down we chose HubSpot over Salesforce because of the cost/value, really no other reason as I'm a huge Salesforce fan...just not a fan of the price tag for a small organization.
Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy, adaptable and scalable

Avaliado em 10/02/2021

Overall love it. I have used various CRM's (Sales Force, Netsuite, ActiveCampaign, Piper Drive and Cooper) and hands down I love HubSpot the best.

Vantagens

Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.

Desvantagens

Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM:

- Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have).
- Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution.
- Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity

Alternativas consideradas

ActiveCampaign, NetSuite e Salesforce Sales Cloud

Razões para escolher o HubSpot CRM

Clunky and didn't integrate well with our marketing and sales processes connected to our website.

Software anterior

NetSuite

Razões para mudar para o HubSpot CRM

We choose HubSpot for the full ecosystem and scalability. We purchased it as a small company and moved our website, marketing and sales software and CRM to HubSpot to have all the tools integrated effectively. The thing to remember is this might cost more in visible dollars spent but once you start spending significant man hours integrating and connecting more systems the time and resources add up for that.