Avaliações do HubSpot CRM

Gostei da interface para o usuário, e da mobilidade do aplicativo

Acredito que poderia melhor a velocidade das buscas por palavras

Além de ser gratuito, a usabilidade fácil é captação de leads.

O suporte ao usuário por não ter utilizado.

Impactou diretamente a minha equipe, os trabalhos são entregues mais rapidamente

No início o programa é diferente, no entanto, depois se acostuma e é excelente

Excelente aplicativo, bem intuitivo e fácil de se aprender a utilizar para realizar o gerenciamento de vendas

Poderia deixar utilizar dois usuários por vez sem falar que algumas funções não funcionam de maneira adequada

O Hubspot permite que você gerencie não só os clientes, mas, todos os processos e dados por trás dessa jornada

Usabilidade, poderia ser mais simples e pratico usar

Todas as informações ficam no mesmo lugar e é possível fazer upload facilmente dos documentos necessários

A organização das abas , muitas coisas ficam perdida no sistema

CRM simples, intuitivo, totalmente integrado.

Alguma melhorias de interface (UI) poderão colocá-lo noutro nível.

Gosto muito do fluxo automatizado do Hubspot e da possibilidade de poder ver esse fluxo em kanban e em lista

Acho o preço um ano quanto alto se levarmos em consideração outras ferramentas no mercado.

Não sei como não tinha usado antes. Trouxe um ganho de eficiencia imenso. Nossa ! Eu queria ter usado muito tempo antes. Além disso, queria que todos tivesse acesso porque é surpreendente. Amando demais !

Ele tem muita coisa boa, muita coisa ruim mas poderia ser mais intuitivo.

Conseguia capitar e-mails dos sutes corporativos

Achei um pouco chatinha de mexer, não achei dinâmica, mas até que muito util.

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

Great way to keep your leads and contacts in one place to easily set up marketing campaigns, and keep your emails and notes about contacts in one place. It integrates with Gmail to automatically log emails sent to that lead. You can set up workflows to nurture leads as well.

Did take me a little bit to figure out some of the more complex uses such as setting up workflows and templates

This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...

As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right?

This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream.

The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. sales@... or info@...) - rather, Hubspot requires users to send from their individual email (e.g. [email protected])

Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or [email protected]...

It's no brainers like this that force you to question Hubspot's services.

I think is a very useful tool to use. It has a lot of functionalities and is easy to deploy in your organization

The price. I think the price is high regarding the functionalities of the software.

You can have monitoring on high level and setting all features based on company necessity

It would be great if Hubspot take the possibility to manage superadmin settings and view

Learning the most valued marketing skills in easy way is the best thing here.The Current market Value are updated now and then. And we are able to gain more marketing knowledge through this Tool.

Completely it is user friendly Tool. We can also learn some marketing skill based courses in Hubspot learning. We also need some more course in other fieleds rather than marketing is also needed.

I love how HubSpot literally integrates with anything making it so easy to track your customers journey and relations making it super easy to upsale products or services, as well as have more frequent returning customers and monitor KPI's.

its a bit complex at first but once you get the hang of it, its a game changer for your company

It's very easy to use and integrates with our other products. Scheduling meetings, are quick and there are several options for us to customize for the convenience of the user.

There may be just a few things about the meeting scheduling options that won't allow you to block invites, but the intervals usually work fine for us.

Lead generation and CRM are the best tools

Noting to unlike everything is fine with the software

I like accessibility, ease of use and the work of the support team

I am satisfied with everything, no problems

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

I only have a few issues with the program.

1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though.

2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

Start using free, and scale up as you grow, that is relaxed
HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster.

By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

We've had both the premium and basic plans of HubSpot and for what we need/use, the basic level is more than sufficient. It's a fantastic value and gives lots of options with a very clean interface and usability.

The single only premium feature we would utilize for our structure would be having multiple pipelines, however, for something this relatively small I couldn't justify the huge cost difference of upgrading just for that essentially.

Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.

Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM:

- Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have).
- Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution.
- Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity