Over six years of experience with EIQ. Very happy with modules and support services.
Very easy to integrate as a single source solution to our business units.
A wide range of modules supporting all of our business functions. Reliable front end (not many crashes at all). Solidly designed back end (tables, queries, indexes).
The user interface is due for an update (supposed to be here in 2016 but due for public release shortly as I type...glad they are taking their time to test).
IQMS ERP System
Overall, I've had a very positive experience with IQMS as it helps drive the company's workflows for manufacturing.
I chose IQMS over other ERP Systems because it brought together all the company's functional areas into a single platform (Manufacturing, Finance, Quality). I also liked it was a single company with a single tech support number to deal with.
The implementation was a big project.... I wish I had been slightly more involved to prevent headaches down the road.
my experience from this software is nothing but good. It is so easy to use and user friendly that anyone can learn how to use it.
this software is so easy to use. We changed about 4 years ago from an accounting software, but, this software fits us much better
there is so much to learn from this software that I don't think we will ever learn how to use it efficiently.
IQMS: the silver bullet of ERP software?
Getting IQMS will be like hiring the most productive IT person(s) you've ever seen.
IQMS will not solve all your problems, just most of them.
And as your business grows and your needs change, you will likely be pleasantly surprised to discover that IQMS has the depth and robustness to grow with you.
Take your time and make sure you define your needs/wants well. Imagine both the scenarios of bad economy and 50% drop in your sales, and then good economy and 50% increase in your sales. What's your annual maintenance cost, and license pricing going to be? Be sure to do the math, and buy only what you need, and what you (and your employees) will actually implement and use.
IQMS is flexible and helpful with this. Unlike others, my experience is that IQMS will undersell you (i.e. talk you into buying less now, and more later, rather than all now). Listen to their advice.
Customer service oriented.
Robust, feature rich, fault tolerant, scalable, flexible.
Quick right click jump features everywhere.
Lots of customization possibilities.
Many automation options from order entry (EDI) to real time scheduling on the floor, to labeling and shipping out the door.
Crystal Reports and regularly scheduled Alerts Server allows granular management by exception as needed (this combo comes close to being your silver bullet).
Integrated EDI solution, serialization, bar code scanning, real time workstation monitoring (no 3rd party complications).
Getting to appropriate support level for your problems is better than most software companies. IQMS will engage you at multiple levels in a variety of ways to try to meet your needs: online docs, webinars, emails/calls to support or the users group, plus online training and/or consulting options at additional cost.
No real cons that wouldn't apply generally to all other ERP software (for example, the cost of annual maintenance and license pricing model, better tools for monitoring license usage, cumbersome security, and the upgrade process).
You do need at least one full time in-house "champion."
Most of our issues with IQ tend to be self-inflicted and usually come from our internal lack of proper understanding of the appropriate use of the program, and/or real world constraints (for example, "do you want it under budget or on time?"). As with any software support, sometimes you must patiently ask complicated questions a couple of different ways before you both reach a mutual understanding of each other's positions.
Compared with other ERP systems, it doesn't require the backend support that many competitors require. IQMS runs on an average server with out a lot of customization costs and high end hardware.
Fairly intuitive. Most areas are quick to use without a deep dive. Depending on your view one of the benefits is that you can jump from module to module via right click. Multiple ways to reach the same information.
Reporting is a little cumbersome unless you are well versed in Crystal Reporting or have the lead time to have a custom report built.
Without change, performance would never improve
As a small business, its crucial that we proxy for one another. IQMS has become the absolute cornerstone for day to day functionality. One area of focus that we were really excited about was the Real Time module. We, both supply and compete with billion dollar companies who must regularly review Overall Equipment Effectiveness (OEE) as a key metric.
Its user friendly! Without having prior experience using an integrated system, I was able to lead a team, effectively self implementing from work station installs to setting up barcoding and scanning for Warehouse management.
Similar to any software, There can be a steep learning curve between modules in the beginning .
The software is huge and more customizable to our particular business model than competitors.
The system is huge, and it is impossible to learn it without ongoing training. Support is really a sales team for training, and consistently pushes customers in need of assistance to purchase training, in lieu of actually providing support.
the company was recently purchased so not sure how that will impact things overall. There support system and folks are very helpful.
the GUI - user interface. Smartpage. CRM
their update process. updates nearly always break functioning portions of the software. the accounting aspects. many "feature" processes don't post to correct accounting GL's in the backend.
Way too expensive. KPIs and such never worked well. Webdirect never worked.
Accounting is horrible
Sales guy was great, not so much on everything else
Production side of things seems ok, thats about it. Price seems too high, managing the accounting is very difficult
Accounting side of things has MAJOR issues and difficult to manage
Hard to start
No More External Spreadsheets
If we had not implemented three years ago, we would have been up a creek without a paddle. It is truly an end to end solution and with so many packages to add on to the core, it will be able to grow with us into the future.
This system goes from quote to customer right through sales, purchasing, engineering, manufacturing, quality control, material review board, non-conformance, returns. HR modules and document control are available. Warehouse and distribution allowing for scanners and barcoding. Many many add on's within the same software company - as well as the ability to go outside the core and get third party spreadsheet add on's that make reporting a breeze. Unbelievable continuity in this system. This is the first system where the schedule was actually useful - we do not have to do our scheduling outside the system!!!! With crystal report writer, every report can be modified to your specific needs. With various areas for custom fields in all sorts of places, you can set your own fields that you require that are not already in an extensive list of fields already available. We have implemented the core packages plus MRO, Quality, Document Control and are planning to put some HR and warehouse management packages on shortly.
Because of its overwhelming ability to do almost anything, sometimes you are disappointed by some small things it cannot do. Sometimes you have to go through a couple of people to find the best solution to your problems in support, but generally they get you the answers in a timely manner.
Overall, we are happy with IQMS. We are a plastic injection molding company and we use the system from quote to cash. It is our central point of information and connectivity between departments. We are intending to expand our usage of the system in the future by adding other modules. Our reporting capabilities are significantly increased through the usage of this system as well. We use the IQAlert and IQVoice systems on a daily basis to stay ahead of issues and report problems immediately to the manufacturing floor. RealTime screens are running throughout the plant so we have an instant visual on how the day is going. Overall, this has been a great benefit to our company and has helped us grow our business.
The Real time access to information is my favorite thing about this software. We use the modules to connect to the machines and this information drives many of our decisions.
The system has a great deal of functionality, and I know we are not utilizing it to its fullest. It has helped us as we are growing as a manufacturing company.
I do not like having to upgrade to a whole new version when we need to make a change. It would be nice if we could simply update with a patch. It takes a long time to get a solution to a system issue and we are often making work arounds. I know they are beginning to offer web-based solutions that will probably largely eliminate this issue. (Although, development and corrections will still take time I'm sure).
Also, I feel as though the customer service has gone down since we began with them in 2011. I tend to only call support when I'm really stuck with an issue. More often then not, I'm directed to help pages that I've already read and still didn't resolve my issue.
ERP For The Small Injection Molder
The feeling within our company is very positive regarding EnterpriseIQ. It is a package that appears to have been essentially co-developed by plastics processors through customer feedback. With that, it has been a great tool to streamline our operation.
This, being like many other things, you will get out of it what you put into it. We are a small company with many of us wearing many proverbial hats. Consequently, none of us are dedicated toward ERP utilization / improvement. With that and as expected, expanded use of the software is coming around at a slower pace.
I have no regrets in having recommended the purchase of Enterprise IQ. If I knew then what I know know about the software, I would make the same purchase decision.
A 'One Stop Shop' for just about any need for which a database is applicable within the plastic injection molding industry. Having used separate application software programs prior to IQMS, integration has been a huge benefit and future integration is still an opprortunity.
Although I have only monitored it up to this point, the level of information shared by the User Group is amazing.
IQMS Staff, regardless of department, have always been extremely pleasant to deal with eith on the phone or by email.
Tech Support's ability to easily remote in and troubleshoot has been helpful.
Implementation was smooth , facilitated by the knowledge, experience, and confidence of the IQ implementation specialist assigned to us.
We began using scheduling very quickly upon installation; something I was unable to do with another ERP program with which I had exposure.
Taking it's power into consideration, IQ is easy to learn and begin using.
While Tech Support is responsive and interaction is positive, the need to coordinate a time to "remote in" is not always convenient and sometimes discouraged me from calling or emailing.
While Securities are very powerful and flexible, it seems there is complexity that comes with that power. Mastering securities is not something that appears to be intuitive or quickly/easily learned.
Given the power and potential flexibility of the software, it does require a resource dedicated (at least to some degree) in order to tap into that power and expand use into it's many features.
Cost as well as internal resources have prevented us from seriously considering additional modules and/or consulting visits from IQMS implementation specialists to improve utilization.
If users are prepared to put in the upfront work into IQMS it will be a great asset to your business
The depth and breadth of the program is impressive. I like the flexibly of use from a small section of manufacturing process, to using it fully from quoting, production and quality testing. Consistency but continued expansion of the IQMS program is appreciated (I am a user since 2004). Help desk can be very responsive when it comes to problems/questions arising. If it is a major problem they will `take you by the hand solve it with you. With the interface I appreciate the ability to jump from window to window to window. I also appreciate it is a multi-window program.
The structure of the database not being directly linked to the naming scheme of the interface can be frustrating when creating reports or finding problems. The structure of security section is hard to manage (groups and sections instead of individual profiles and direct security approvals). Not being able to easily substitute alternative items in the BOMs/Work orders can be a hindrance to accurate consumption. Also the structure of the consumption can be awkward.
If a change is needed to the program a committee gathers once a year to vote on the focus of the upgrades and improvements, is the process to update errors to the computer system, instead of a more instant solution (though if it is obvious they will fix it sooner).
IQMS ERP Review
We are very satisfied with our decision to implement IQ. After an intense benchmarking/evaluation process, IQ finished far above other options. We implemented all mission critical business processes in a very short 5 months given the number of data bases we were using to run our business. I frequently remark that there are 2 or 3 ways to accomplish a task/objective utilizing IQ and our responsibility is to select the method that works best for our current systems/processes. This still holds true today as we continue to expand implementation of the existing modules IQ has to offer while concurrently incorporating new functionality typically recommended by the User community and incorporated into the software via frequent updates.
In many respects, we have only scratched the surface of what IQ has to offer. As our business grows and requirements change, were confident that we selected the best software provider available to help us accomplish our objectives.
IQ is a feature rich/constantly evolving ERP system-handling mission critical/multi-plant business processes, eliminating multiple points of data entry and the associated errors
IQAlert e-mailed exception reports-employees can focus on meeting customer needs
EDI is fully integrated, not a third party solution-allowing us to work as part of a team with IQ and our customers to improve performance results
WMS insures data integrity-provides instant visibility to inventory, enabling employees to virtually eliminate product/quantity shipping errors
MRP engine is like greased lightning-IQAlert scheduled 6 times/day-runs in < 3.5 minutes
Capable to Promise-enables us to provide information to customers during initial contact vs call back later
IQ User Group-refreshing collection of super users sharing knowledge/experience
IQ employees from top to bottom-knowledgeable, very receptive to requests for software enhancements if ultimately the best solution
Employees that are not fully engaged sometimes have difficulty understanding and/or utilizing the efficiencies inherent in IQ. However, several cost and time effective training options are available that range from learning basic navigation/software capability skills thru expanding knowledge of application specific IQ functionality.
Security Administration can be fairly complex and cumbersome to maintain, especially after software updates although there has been recent improvement in this area.
EnterpriseIQ - The Intelligent Choice
I can only speak from the perspective of injection molding, but we have found EnterpriseIQ to be a very good fit for our business. It is very strong in Scheduling, Quality, CRM, Real-Time Press Monitoring, Warehouse/Inventory Management, and Asset Management, as well as the core ERP functions (AR, AP, etc.) (We do not run EDI so I can't comment). NBP is running far more efficiently now than before we implemented IQ. We painstakingly evaluated many software packages prior to making our selection, and we are glad that we chose EnterpriseIQ. I recommend it wholeheartedly. EnterpriseIQ is the intelligent choice.
EnterpriseIQ is a very comprehensive and robust ERP system. We were able to consolidate our old ERP and several independent, and often redundant databases, spreadsheets and other systems into one central application. In general, the system is reliable and easy to maintain. Support is good, readily available, and domestic. No pressing (1) for English. IQMS as a company seems to value its customers, and is responsive to their needs and wants as a whole. The software is continually being enhanced, both in depth and breadth. The MRP engine is powerful and very quick, taking just a few minutes to generate. Overall, the system is very intuitive and user friendly. New users are able to learn and become functional quickly. Additionally, great training is available in person or via the web. IQMS is very integrated, so it is easy to jump from one module to another without having to navigate endless menus. IQMS comes with many pre-written reports and customization is relatively easy with CR.
In the grand scheme of things, relative to other ERP systems, there are few drawbacks to IQMS, and no showstoppers for NBP. Occasionally the MRP engine creates a work order that doesn't seem to have any demand, so sometimes I have to evaluate the need for an order manually to be sure. Security/permissions for the system is a bit cumbersome at times, but IQMS has improved that recently and continues to work on it. Alerts seems to be a bit unstable. I don't know if that is a widespread issue or unique to us, but I frequently have to restart the app. We have not been able to get IQ to fit our needs for quoting, but in all fairness our system is fairly elaborate. We also found the Workforce module to be weak.
I cannot speak to IQMSs functionality outside of my industry (we are custom injection molding) as I know that they have branched into other types of molding as well as discrete manufacturing. I can, however, attest that the system fits injection molding like a glove.
If you are looking to replace your current ERP system, I would strongly recommend that you consider IQMSs EnterpriseIQ .
Purchased Dec, 2003, went live 05/2004 , replaced 4 separate DB's with 1 intregrated system, and added QA & maint tracking systems. No finger pointing, replacing stand-alone systems with one is a huge PRO in my mind. I was leery about EDI, much to my delight integration is outstanding. Front loads are visible in the schedule right away, instead of 24 hours later saving us expedite costs. The system is very intuitive, easy to learn, look and feel is consistent through the system From a users standpoint it is easy to operate. Help Files are superb, great care is taken into assuring their accuracy.
There is an abundance of drill down and right click functionality in the system. Example: almost immediately our President was able to go to Real Time Screen, jump to schedule, drill down to BOM and inventory item w/o knowing how to get into the individual modules. That kind of functionality makes the system very easy to navigate.
CS: 4. Knowledgable support staff but some issues take time to resolve, which can be frustrating from users eyes. (usually involve our use of the system not broken software) Very few calls due to broken software (usually after an upgrade) Never been DOWN due to software issue (this is big). But with so much functionality theres bound to be some problems. We get timely fixes when needed. IQMS is not perfect, but the software mostly JUST WORKS.
Feature richness- 4. IQMS offers about everything to run business (ex T&A, QA, HR), add-ons may not be best of breed (you may find some features are lost) but core functions are solid and they integrate. We find the compromise (not all bells/whistles)in some ancillary modules worth it because of the INTEGRATION in 1 DB.
Overall, very few cons, but pro is the con for IT. Upgrades affect everyone now (not just standalone users) But it helps a lot having just one company to work with.
IQMS is an Excellent Choice for Manufacturing ERP & MES
The data that we are collecting, especially with the real-time MES has allowed us to get a handle on our real performance for inventory control, labor efficiency, and scrap so we have been able to improve those (after learning we were really worse than we thought once we had indisputable data vs staff recording data in our old system. You cannot hide numbers with real-time. Our inventory issues were solved and we have not had to do a physical inventory since implementation 5 years ago.
Very manufacturing friendly and has all the functionality you need to run an entire manufacturing company. In addition, the IQMS MES system is seamless and provides valuable data in Real-Time. There are drag/drop charts that mesh quality data with process data, tolerance setting to monitor processes as well as workflows to remove paper and allow processes, forms, reports to be paperless. Communication to departments is built-in along with document control and storage. I can also see everything that is going on while on the road with the mobility built-in.
The financial package does not have great 'drill down' capability for variances if you use the standard costing vs actual costing. However, the newest version does have this capability but I have not used it yet.
Our overall experience with this system has been amazing! Cannot give it good enough ratings. The people in the company are great to work with, the other customers are a joy to be around and it is a great environment to operate in.
As we looked to grow, it was clear that we could not do it on current platform, after implementing IQMS we were able to build a platform that allowed us to double our business while maintaining our elite quality scorecard with customers like GM, Magna, BorgWarner and ZF. This technology was game changing.
It is a fringe element of the system is the SPC/quality module. I wish that there was a more robust quality module including PPAP, control plans and FMEA analysis.
EIQ in a non-plastics environment
EIQ is a much better solution than our previous conglomeration of software. It provides us with good inventory control and BOM functions. The positive aspects of the software outweigh the negative aspects, and we are having some success in eliminating these negatives as well.
Customer support is excellent. They have been very helpful with a variety of questions and do a good job of following up on issues that are not readily solved in a single phone call. I never get the feeling that they are simply trying to get me off the phone, but instead are genuinely interested in solving my problem.
Navigation is very robust, but easy to use. The ability to "jump to" related screens is a big plus.
Reporting is also very robust, with many standard reports and the ability to quickly generate and add custom reports using Crystal Reports.
Security is full featured, allowing us to limit access where necessary, not only at the form level, but all the way down to the field level. We can limit certain users to read only views, or allow them to update certain fields, but still limit them from areas of a form where they are not authorized.
Much of the terminology and functionality is geared to the plastics industry. Since we are not in this business, it can be somewhat cumbersome at times to have to wade through all of the plastics features to get to those that we need.
The cost accounting functionality does not allow us to break down manufacturing costs in as much detail as we would like. We are currently evaluating the latest release to see if this has been improved.
Because we are outside of EIQ's core customer type, it is hard to get any traction with enhancement requests. Since our enhancements tend to be things going away from the plastics industry, sometimes it feels like we are really swimming up stream to get changes made.
MRP can sometimes be confusing when trying to figure demand for various inventory items. We also have not been able to find a way to allocate inventory for a specific task so that the system knows that the items in question are no longer available for other tasks.
Awesome for plastic injection molding
If you are a plastic injection molder, BUY THIS PROGRAM!!! We looked at many other packages, but none of them were going to work for us. Make use of on-site consulting at implementation and on an on-going basis to make full use of the software and to discover new features as they are introduced in new releases.
IQMS manages our injection molding operations extremely well. The scheduling and purchasing modules are slick, and the program can handle all the quirky aspects of our industry such as family tools, running down cavitation, concentrate let-down ratios, sales orders with multiple releases, etc. The Real Time monitoring system collects data as jobs are run, and managers can see the current status of all presses on a single screen. The captured info is used in the program to calculate 'runs best' data that is continually refined as jobs are run multiple times, and used in the scheduling module.
The program can do so much, and we are only using a fraction of its capabilities, but plan on using more and more as time goes on.
Technical Support is good, as are the on-site consultants.
Reports are written in Crystal reports, which allows infinite customization.
IQMS is not the most intuitive program, and thus there is a steep learning curve at implementation. For example, some very useful screens are really hidden and a user would never 'stumble' upon them or even know about their existance if not shown by a trainer. Also, the screens/menus are not consistant across all modules. For example, there are different ways to sort lists depending on what screen you are in. However, once users have been trained and have a month's experience in the areas they work in, it is very easy to manuever around.
The 'canned' reports are not always that great, but if you know Crystal you can tweak them to your heart's content. You can also request a custom report from IQMS for a fee.
The accounting module does the job, but is really awkward to use. (if your bookkeepers are accustomed to Quickbooks or Peachtree, they are going to 'hate' IQMS).
Wide ranging, good performance, constant improvement, responsive company
I gave implementation 3 stars, but planning will make it easier!
The initial construction of your databases is critical, and will determine whether your implementation is successful or a nightmare. I strongly urge anybody considering this package to also factor in the costs of using their excellent professional services group (I will happily recommend a particular person on request) as they have an intimate knowledge of the modules, especially the GL, BOM and the numerous foundational tables that must be populated in the correct order for a smooth implentation.
I wouldn't recommend attempting to implement every module initially, and the use of IQMS resources can definitely help to determine the order and timing of each module's implementation.
Anticipate a LOT of training on this system - it is complex. You will NOT save money by scrimping here. Their trainers know their onions and have heard most questions before and can answer them on the spot.
IQ continues to: A) improve existing functionality, and B) Add functionality in response to customer input and new markets. This has allowed us to use the program for an injection plastics, rubber molding and a metal turning operation.
Customer service is excellent, and I have heard they are working on 24/7 access.
Documentation is excellent overall - if you use the help files they will normally answer most questions.
Web based training was very useful and an inexpensive way to get many folks familiar with the system.
Intermodule jumps are wonderful (jump from a PO to inventory, receipts, invoices, etc) and constantly amaze.
The ability to create a user-defined table at most important places reduces the need to "steal" a field for another use - very innovative and less prone to "folklore" type mistakes.
Tracing of transactions, such as PO changes, or customer changes to delivery requests are invaluable when attempting to see what happened and when.
We don't use the EDI, WMS (RF scanners), label printing or Time and Attendance modules because of the complexity of our needs - others do, so this is not necessarily a minus for all potential users.
EnterpriseIQ - The Ultimate ERP Solution
I would highly recommend EnterpriseIQ. The staff at IQMS is a pleasure to work with and extremely accessible. IQMS listens to their users and allow them to have a great amount of input into enhancements to EnterpriseIQ. When there is a question as to how users feel about an enhancement that another user suggests, it is put to a user vote. This is done online so that users don't have to wait until a user group meeting to vote. IQMS hosts Users Group meetings that are very informative and helpful for networking with other users. With many tools that IQMS has provided to their users, users can easily pose questions to a user forum and get a quick response. EnterpriseIQ is a great ERP solution that should not be passed by!
EnterpriseIQ provides a full ERP system including a payroll module. There is no need to use 3rd party software to transfer/link labor time & attendance to payroll. MRP is easy to use and provides users with real-time availability and requirements through the use of finite scheduling. Powerful reports can be created through the use of Crystal Reports. Files can be linked with ease providing users with exactly what they want/need to be on "their" custom report. Bill of Materials are complete as they contain cycle time, labor, work center and materials required. A Preventative Maintenance module can track Tooling and Equipment usage and generate service work orders based on cycle counts or routine tasks. Each module allows attachment of documents, either Internal notes or External documents maintained through their Quality Module in Document Control. IQMS provides excellent customer support and welcomes user input as to the development & enhancement of their software.
The only issue that we have had with EnterpriseIQ is trying to integrate biometric fingerprint readers to use as our means of collecting attendance. The time clock capture is easy to use, however, there is no way to validate if an employee is clocking themselves in/out and/or a co-worker in/out.
IQMS is a very versatile system that offers a lot of functionality for a reasonable price point.
As a mid-size business with global locations, this ERP was really a lifeline. The price tags on the big ERPs are untenable and often don't support the unique needs of a lean manufacturer. It's not the prettiest system out there, but I appreciate the flexibility and the fact that IQMS is dedicated to improving the software.
The system is very flexible to many processes and industry requirements. The company really uses user feedback to help drive software enhancements and support fixes. You get a lot of functionality for very low cost. The implementation process was well managed and we were able to go-live ahead of schedule and under budget. Not many ERP implementations can boast that.
There are sometimes too many available options and ways to use the system. It can drive you to implement a process in one module that inadvertently limits your usage of other modules. Navigating how the system works as a whole is often unclear and can be frustrating - not knowing that checking this box over here affects something over there that you were not even thinking about. The last few years of growth have been painful from a tech support standpoint, as they can't keep up with hiring and training and you often have to train the support person how the system works before you can even discuss a bug or issue you are facing.
Overall our experience has been good..
We use the software to run our entire company.
IQMS has adapted to meet the needs of our customer requirements that are constantly evolving. They have also put forth a good effort to make enhancements to the system to improve or add functionality to the software for a better manufacturing ERP experience.
Upgrades can be a lot on the rough side. Even with testing prior to going live there are things that happen that should not. I am not sure if is a always a live load situation that provides the challenge, but there has been an increase with issues happening in the upgrade process. Support has also taken a hit over the past couple of years. Level 1 support is lacking on anything but basic issues. If there is anything complex, good luck. Also, if anything happens outside the normal front end interface about 50% of support won't even attempt to help you and the customer is on their own.