--- description: Avaliações detalhadas do Freshdesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshdesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Reclamações](/directory/841/complaint-management/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.pt/software/10317/freshdesk Page: 1 / 138\ Seguinte: [Next page](https://www.getapp.pt/software/10317/freshdesk?page=2) > O Freshdesk é um sistema de atendimento ao cliente omnichannel baseado na nuvem para empresas de todos os tamanhos, com soluções que aumentam a produtividade do agente e melhoram a satisfação do cliente. > > Verdict: Rated **4.5/5** by 3408 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 3408 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, checo, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, grego, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português do Brasil, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Albânia, Alemanha, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Benim, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina and 100 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados preditiva - Análise de sentimentos - Aplicativo móvel - Arquivo morto e retenção - Arrastar e soltar - Auditoria de problemas - Ações ativadas por eventos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.pt/directory/580/issue-tracking/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://www.getapp.pt/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avaliações ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 de julho de 2025* | Instituições religiosas | Recommendation rating: 8.0/10 > > **Vantagens**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Desvantagens**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "Freshdesk - A breath of Fresh Air" — 5.0/5 > **Richard** | *24 de março de 2025* | Imobiliárias | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of setup, basic functionality and overall features straight out of the box, made setting up very easy. > > **Desvantagens**: Limited functionality, there is a more advanced product that is ITIL compliant and the limitations have taken some time to work out how to do in the lower-level product. > > Good from the outset, initial support was good, but after that, it disappeared, but by then we were working on a basic ticketing system and fleshing out the details to give a more in-depth service catalog. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de novembro de 2025* | Publicidade e marketing | Recommendation rating: 5.0/10 > > **Vantagens**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Desvantagens**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Streamlining Customers Assistance and Request from Freshdesk" — 5.0/5 > **Graziana** | *15 de janeiro de 2026* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Freshdesk has a friendly and knowledgeable ticketing system that easily organize and respond to all clients issues I like the multi channel nature or support that Freshdesk has, which brings all communication together Freshdesk has a supportive collaboration tool, something that improves teamwork > > **Desvantagens**: I don’t like the price concept from Freshdesk, where some higher tiers needs more money The tool faces some page loads, more so when there is some big traffic > > Freshdesk is completely intentional in managing and centralizing customer support The program has effectively managed tickets, which speeds the response time to customers Freshdesk has an outstanding self service support, which gives immediate answers to customers ----- ### "Superb and easy to use IT helpdesk" — 5.0/5 > **Abid** | *28 de abril de 2025* | Gestão da educação | Recommendation rating: 8.0/10 > > **Vantagens**: Simple to set up and get started. Easy for users to log tickets and keep informed via the portal and email workflow. > > **Desvantagens**: I would prefer if they had a stronger back end from the agent perspective. Make it easier to customise the support portal, but also contact the Freshdesk support team. ----- Page: 1 / 138\ Seguinte: [Next page](https://www.getapp.pt/software/10317/freshdesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/10317/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data