Lavu POS

Sistema POS para iPad baseado na nuvem para o setor de restaurantes.

Classificação geral

4,2 /5
(190)
Relação qualidade/preço
4,1/5
Recursos
4,2/5
Praticidade
4,3/5
Suporte ao cliente
4,2/5

81%
dos usuários recomendam este app
Classificar por

190 avaliações

Giuseppe
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing and efficient service

Avaliado em 19/07/2023

Amazing

Amazing

Vantagens

Everything : fast and efficient and reasonably price

Desvantagens

Nothing ; we are very happy in particular with [sensitive content hidden]

Resposta do Lavu

Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again!

Candy
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Lavu POS review

Avaliado em 12/07/2022

overall Lavu is great. The staff is always looking for ways to improve the system & takes events...

overall Lavu is great. The staff is always looking for ways to improve the system & takes events when they come up and handles them to the best of their ability

Vantagens

Integration from our old Pos was simple.
Being able to add pictures of products or change color of box to help locate the items faster
Ability to change prices, product name, add new product with ease.
Ability to check/change anything from anywhere is a plus

Desvantagens

When the internet is out, tickets don't print to the kitchen or credit cards aren't able to be run.
When happy hour times are up, you can still increase product quantity.
Having a large food menu, along with a large bar selection has us set up with several tabs & it makes it hard to be fast entering in orders.

Resposta do Lavu

Hi Candy, thank you so much for your feedback! We really appreciate hearing about your experience with Lavu, and that it helps you streamline your restaurant's operations!

Daniel
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Underdeveloped and unsupported

Avaliado em 04/06/2021

I deployed LAVU POS at three of my restaurants several years ago. Initially the basic product was...

I deployed LAVU POS at three of my restaurants several years ago. Initially the basic product was well supported and reasonably easy to use.

About the time of the pandemic everything changed. The US based customer support staff disappeared and was replaced by a call center in India, our monthly fees nearly doubled (in the middle of the pandemic!) and LAVU rolled out Menu Drive, an online ordering platform, which we subscribed to.

The biggest problem is that there is little to no integration between Menu Drive (which they purchased from a third party) and the LAVU POS. So any changes you make to pricing or item availability on your POS will not show up in Menu Drive. This was extremely frustrating. Menu Drive itself appears a very rough and amateurish clunky and visually unappealing effort.

In addition to the constant frustrations with MenuDrive, we began to have major problems with printers randomly going offline several times a day. My managers made endless calls to the LAVU customer support center in India, often waiting hours to get through. On the rare occasions that they were able to reach someone the solutions offered were basic and ineffective. Several times we had to close the restaurant because we were unable to keep LAVU operational for an entire day.

Between the lack of customer support, the inherently low level of design/functionality in both LAVU POS and Menu Drive, the relativly high monthly cost, I would say avoid at all costs!

Vantagens

Not much to like here. It is overpriced, underdeveloped, and largely unsupported.

Desvantagens

1. The online platform (Menu Drive) and the POS are totally unintegrated. They were built by different companies and don't communicate.
2. Effectively (in our experience) there is no customer support. There is a call center in India but you may have to wait hours on hold and the limit of their technical expertise seems to be, "try turning it off and then on again."
3. Our salesperson quit responding to calls and email right after the sale was made and only resurfaced when there was yet another new LAVU product to try to sell to us.

Resposta do Lavu

Hi Daniel, thank you for letting us know about your experience with Lavu. First and foremost, we are sorry to hear the changes to the product (including MenuDrive) did not benefit you as they were intended. We now have customer service representatives in Mexico City, India, Tampa, and New Mexico to insure our 24/7 support line is answered. If we can help in any way, please reach out.

Brian
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good product, hard to find anything that compares.

Avaliado em 09/05/2022

Pretty good experience overall. Over the years we've had communication issues. There have been some...

Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years.

Vantagens

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

Desvantagens

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

Resposta do Lavu

Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer.

John
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

[sensitive content hidden] is the best!!!

Avaliado em 22/02/2023

The best. [sensitive content hidden] is always there when i need the help, plus it has been a...

The best. [sensitive content hidden] is always there when i need the help, plus it has been a seamless transition

Vantagens

How simple the product is to use is why we choose lavu

Desvantagens

the security settings are not detailed enough for modifying it to meet my needs better

Resposta do Lavu

Hi John - thank you for your feedback, we love to hear it! We're so happy we could help your restaurant streamline operations.

Murtaza
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Lavu POS

Avaliado em 01/10/2021

Vantagens

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

Desvantagens

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.

The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Resposta do Lavu

Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!

Mark
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We love it

Avaliado em 13/01/2023

We have been using it for 6 years and think it is great. When we have new employees, most of them...

We have been using it for 6 years and think it is great. When we have new employees, most of them have never heard of Lavu, but after using it they typically remark at how easy it is to update and how easy it is to use

Vantagens

It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times

Desvantagens

The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though

Resposta do Lavu

Hi Mark,

It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years!

Deanna
Classificação geral
  • Setor: Vinhos e licores
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

requested

Avaliado em 14/07/2022

Vantagens

The reports are extremely useful. I like the option to put recipes with the individual menu item.

Desvantagens

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Resposta do Lavu

Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!

Russ
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

upgrade features

Avaliado em 28/03/2023

Vantagens

Easy upgrade to current OS, as well as hardware improvement. Real person help from knowledgeable employee.

Desvantagens

Occcassional lapses in service due to technology glitches

Resposta do Lavu

Hi Russ - thanks for the feedback! We're constantly working to improve our product, and eliminate any lapses that may come due to service or internet.

Chintada Venkata
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Support From [sensitive content hidden]

Avaliado em 12/07/2023

Great and felt awesome just because of [sensitive content hidden]

Great and felt awesome just because of [sensitive content hidden]

Vantagens

Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu

Desvantagens

I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us

Resposta do Lavu

Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.

Stephanie
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Not really for Bars

Avaliado em 27/10/2020

We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list...

We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list keeps growing, we'll have to switch. It works fine, but when it doesn't work, it totally halts service.

Vantagens

I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization.

Desvantagens

LAVU complaints

Should get Free set up support 1 month a year; if there is an update we should get free support
Quick serve shouldn't disappear
Can't Add a cc to an existing tab - currently deletes the new order
Needs Select and Repeat button
Needs Fewer approval buttons
Should Show change on screen
Should add auto grat to total tips
Can't Change auto grat, % or amount
On tip page, be able to enter tip or total, and show total.
Entered tips should disappear from screen - be able to filter list
On End of Day reports page, discounts and auto grat need to be included. Auto grats dont go to the business. Service charges do.
Auto grats need to show on payments page
Chip cards cant start tabs. Cant have 2 processors in lavu - chip card and swipe card types
Tip screen times out , and deletes entered tips

Resposta do Lavu

Hi Stephanie, thanks for your review. It's extremely helpful for us to hear how Lavu works for all restaurant types, including bars. We are constantly improving our product so that it runs seamlessly for every customer.

Wes
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

STAY AWAY

Avaliado em 27/11/2017

Vantagens

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Desvantagens

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again!

Resposta do Lavu

Hi Wes, we are sorry to hear that your experience Lavu was less than perfect. We are constantly working to improve our product and fix bugs as fast as possible. We encourage you to reach out to our customer support team for any other questions.

Clay
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Stay away. This company is so unorganized and the customer support has gone WAY downhill.

Avaliado em 18/03/2021

I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone....

I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone. Borderline criminal activity. After I decided to stop using them they continue to keep charging my card every month and when I call in to get this stopped and ask for a refund I just get looped around in circles. It honestly has taken me 10-15x of me calling in to finally get someone who will eventually refund my card. To be honest that was for the first time and the second time they still haven't even refunded me. It's the most frustrating thing I've ever had to deal with.

Vantagens

The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust.

Desvantagens

Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many.

Resposta do Lavu

Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat.

patty
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great on-line ordering system for Breakfast/Lunch restaurant

Avaliado em 15/06/2022

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to...

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order. Our diner is loud and it's hard to hear the order, get the payment info, delivery address etc. Plus they often want to know their total price. Menudrive allows them to easily place their order & pay for their order - without taking up staff time. We wish all of our take out and delivery orders would be via Menudrive.

Vantagens

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

Desvantagens

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

Resposta do Lavu

Hi Patty, thank you for your feedback! We love to hear from our MenuDrive customers, and how the product can help out businesses like yours!

Scott
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great customer service

Avaliado em 22/08/2022

Using Lavu has made it easier to do online ordering and takeout meals. Reports are much better than...

Using Lavu has made it easier to do online ordering and takeout meals. Reports are much better than our last POS.

Vantagens

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Desvantagens

Price point - it can be more pricey than expected.

Resposta do Lavu

Hi Scott,

Thanks for letting us know how well Lavu has worked for your restaurant! It's great to hear from our customers about what they specifically love about Lavu. Please reach out if you need anything!

Dennis
Classificação geral
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente

Saves us time and money, works great for us!

Avaliado em 28/09/2015

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using...

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn't realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it's nice to see that they are actively working on the software. The biggest thing for us has been the addition of 'always offline mode'. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Resposta do Lavu

Hi Dennis, thanks so much for your feedback. We're so happy that you chose to use Lavu for your restaurant, and that it is working well for your operations. Please reach out if you have any questions!

Sean
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Great solution....as long as you never plan on leaving!

Avaliado em 05/05/2021

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple...

Multiple price increases with no communication. Have tried to cancel for 5 months, multiple emails, cases, conversations and promises to cancel, just got our 4th email this week that they can't process our card. No access to accounting, don't believe me call their number. Had to fight charges and cancelled the credit card to stop them from billing. Do yourself a favor pick something else. We moved to Square for everything!

Vantagens

Used the software for 9 years, pretty easy to use and setup decent feature set, great that it was Ipad/iphone based instead of having to buy specific hardware.

Desvantagens

Light to non-existent integration to Square for credit card processing.

Resposta do Lavu

Hi Sean, first off we would like to thank you for your business and for being with Lavu for 9 years. We are very sorry to hear you went elsewhere. We apologize about the billing discrepancies. Please reach out if we can do anything for you.

Ahmad
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best software and easy.

Avaliado em 11/02/2022

Easy to use and the customer service are amazing.

Easy to use and the customer service are amazing.

Vantagens

Easy to use the pos while you are busy.

Desvantagens

The customer service is one of the best customer service ever.

Resposta do Lavu

Hi Ahmad, thank you for reaching out and letting us know how happy you are with Lavu! We're always eager to help if you have any issues.

Monique
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Hungry Eyes

Avaliado em 14/03/2022

Vantagens

Easy to set up and use. Love it! Would recommend

Desvantagens

The inventory part it needs to be changed and or updated

Alternativas consideradas

Clover

Razões para mudar para o Lavu POS

Easier and customer service

Resposta do Lavu

Hi Monique, thank you for your feedback! We really appreciate hearing how much you like Lavu!

Cindi
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

My experience with Lavu

Avaliado em 28/10/2022

I have been very satisfied with this company.

I have been very satisfied with this company.

Vantagens

The ease of navigating through all the different functions available.

Desvantagens

I really haven’t found anything that I have felt is worth complaining about or suggesting changes.

Resposta do Lavu

Hi Cindi,

Thanks so much for reaching out and taking the time to provide us with valuable feedback. The Lavu team really appreciates hearing about your experience. Please do not hesitate to reach out if you have any other questions.

Peter
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

i have no idea what the title should be

Avaliado em 23/08/2022

Vantagens

technical support is good. its a cloud based software and it does what i need for POS function.

Desvantagens

i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.

Resposta do Lavu

Hi Peter, thanks so much for your feedback. We really value hearing from customers who inherited the system, and we would love to answer any questions you may have. Please do not hesitate to reach out at (855) 767-5288.

Joaquin
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Lavu POS

Avaliado em 23/03/2022

Overall solid 8.

Overall solid 8.

Vantagens

Good data collection, can pull various reports easily.

Desvantagens

A few key functions made it hard for our front end.

Resposta do Lavu

Hi Joaquin, thank you for your feedback! We are constantly working to make Lavu a perfect POS for all customers!

Samson
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Customer service

Avaliado em 14/05/2022

Overall it works well. There are small glitches but the latest update seems to have taken care of...

Overall it works well. There are small glitches but the latest update seems to have taken care of many of them. It works for our situation.

Vantagens

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Desvantagens

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Resposta do Lavu

Hi Samson - thank you so much for your feedback! We truly appreciate it, and your business. We are constantly working on making MenuDrive as user-friendly as possible for all customers.

Dana
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Great, when it works (which is seldom does anymore)

Avaliado em 26/10/2019

Vantagens

Ease of use, flexibility, competitive pricing.

Desvantagens

For three weeks in a row it has stopped working during peak hours on weekends. Customer service is a voice mail saying "we know there is a problem. This has become more of a sales organization than a tech and service one. Just horrible. Ruining our business. Stressing us out.

Resposta do Lavu

Hi Dana, thanks for your review. We are constantly working to improve our product, including networking issues. We do have a 24/7 customer support line that will always be answered, so please do not hesitate to reach out.

Candy
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Lavu saves the day!!!

Avaliado em 10/02/2022

My overall experience has been very good. If I don't understand something, I call [SENSITIVE...

My overall experience has been very good. If I don't understand something, I call [SENSITIVE CONTENT] at customer service. Or [SENSITIVE CONTENT].... I can call or email. They are ALWAYS very quick to respond!!!

Vantagens

Customer service and ease of use for both administrative and staff.

Desvantagens

Hmmmm....
That's a hard question to answer.

Resposta do Lavu

Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything!