Avaliações do Lavu POS
Lavu POS
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240 avaliações
- Setor: Consultoria de gestão
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Former Lavu User
Avaliado em 17/07/2020
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
Vantagens
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
Desvantagens
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
Resposta do Lavu
Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.
- Setor: Restaurantes
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Lavu Review
Avaliado em 02/02/2024
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.
Vantagens
How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.
Desvantagens
Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!
Alternativas consideradas
CloverRazões para escolher o Lavu POS
Because the business owner and I know each other.Razões para mudar para o Lavu POS
Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.Resposta do Lavu
Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Not for the faint of heart
Avaliado em 08/03/2024
POOR. Much was left to the user to setup and install. We got through that without too much...
POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time.
Vantagens
Seemed like the product was a good value with useful tools. Operative word is seemed
Desvantagens
The customer “no-service” department. Difficult communicating with overseas technicians
Resposta do Lavu
Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at [email protected].
- Setor: Alimentação e bebidas
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
WE LOVE YOU LAVU!
Avaliado em 04/12/2023
Vantagens
Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]
Desvantagens
Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.
Resposta do Lavu
Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The loaded spud
Avaliado em 10/08/2024
Great everyony was great and so helpful
Great everyony was great and so helpful
Vantagens
Zoom calls to help us along with set up and the instructions.
Desvantagens
Slow getting things set up and running but after the zoom calls all is good.
- Setor: Alimentação e bebidas
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
24/7 support great!, credit card issues, and modifier limits.
Avaliado em 26/12/2023
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently
Vantagens
24/7 support, ease of adding and modifying menu items.
Desvantagens
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus.
modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.
Resposta do Lavu
Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!
- Setor: Entretenimento
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
lavu pos is great for business
Avaliado em 31/08/2024
so far its worked well, works fast, want to change receipts
so far its worked well, works fast, want to change receipts
Vantagens
ease of use is what i like the most about lavu
Desvantagens
setup was a little slow, had issues with downloads
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
GREAT POS system
Avaliado em 29/05/2024
Great experience so far! Highly recommend
Great experience so far! Highly recommend
Vantagens
Easy to use, knowledgeable staff, customer service was awesome. Had no issues
Desvantagens
Nothing. Everything was great. Lavu apparently hires the best of the best because I am completely satisfied
- Setor: Alimentação e bebidas
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
My review for the lavu pos
Avaliado em 12/03/2024
It is easy to train on and has has many key features that make it user friendly the only complaint...
It is easy to train on and has has many key features that make it user friendly the only complaint i have is the printer issue
Vantagens
Its customizable and makes it so that it can be easily trained upon
Desvantagens
It requires internet access for its use and wont.print a receipt if you are disconected
Resposta do Lavu
Hi Stephanie, thank you for sharing your experience, we are glad to hear that you have been happy with Lavu. As always, please reach out to our 24/7 support team if you ever need anything.
- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Detail
Avaliado em 02/09/2020
Vantagens
Detailed report and you can clock in and clock out your employees
Desvantagens
I think the flow of the layout can be improved.
Resposta do Lavu
Hi Rosaline, we appreciate your review! We're happy that the reporting and analytics help you run your business. If you need anything, please reach out.
- Setor: Restaurantes
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Re-start 2.0
Avaliado em 12/02/2024
Very good to finally resolve and get the refund on accounts as promised
Very good to finally resolve and get the refund on accounts as promised
Vantagens
Familiarity and previous experience working with Lavu
Desvantagens
Length of time to resolve issues associated with account
Resposta do Lavu
Hi Jimmy, thank you for sharing your experience with Lavu. We are glad to hear that you have been a loyal Lavu partner and that everything has been resolved. As always, please reach out if you need anything.
- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great system for us!
Avaliado em 10/06/2023
We had been using a regional POS system for years, and struggling not only with features, but also...
We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.
Vantagens
We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!
Desvantagens
So far, we have no complaints and are really satisfied with the system and the support.
Resposta do Lavu
Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!
- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Nissan cafe
Avaliado em 22/03/2024
Great. Lavu is a great company and easy to work with
Great. Lavu is a great company and easy to work with
Vantagens
The staff was great and easy to work with
Desvantagens
Everything was fine. Even the language barrier at times
Resposta do Lavu
Hi Nick, thank you for sharing your experience with Lavu. We are glad to hear that everything has gone well!
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
New customer for Lavu
Avaliado em 05/02/2024
Overall im pleasantly ok with the service. I did receive some back and forth on communication...
Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok.
Vantagens
The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.
Desvantagens
Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.
Resposta do Lavu
Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team.
- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Do not trust Lavu with payment information
Avaliado em 21/08/2023
My longer story is under BF on the BBB website. [sensitive content hidden]
But essentially, after...
My longer story is under BF on the BBB website. [sensitive content hidden]
But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?
Vantagens
For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.
Desvantagens
Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.
Resposta do Lavu
Hi there,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused.
We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill.
Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations.
We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.
- Setor: Restaurantes
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
I like it
Avaliado em 17/08/2024
So far so good. We are just getting started so not to sure how it will go back so far so good we...
So far so good. We are just getting started so not to sure how it will go back so far so good we have no complaints as far as the use.
Vantagens
[sensitive content hidden] our on board hostess. [sensitive content hidden] is one of the best with a real desire to make sure she delights her customers.
Desvantagens
Fees associated with product it's not until after you have the product do they introduce other associated fees that make little sense.
- Setor: Restaurantes
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
True review! With Lavu
Avaliado em 29/07/2023
Processing is a little pricey than most competitors. Took way too long to set up, but once it is...
Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant, I cannot say how that will turn out yet since we are not open yet.
Vantagens
Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.
Desvantagens
Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.
Resposta do Lavu
Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you!
- Setor: Restaurantes
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Amazing and efficient service
Avaliado em 19/07/2023
Amazing
Amazing
Vantagens
Everything : fast and efficient and reasonably price
Desvantagens
Nothing ; we are very happy in particular with [sensitive content hidden]
Resposta do Lavu
Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again!
- Setor: Artes e artesanato
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
GREAT COMPANY
Avaliado em 06/07/2024
great experience for a person with no pos experience
great experience for a person with no pos experience
Vantagens
so far love everything about lavu no problems what so ever.
Desvantagens
nothing at all. The entire experience has been smooth and transparent.
- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Chef
Avaliado em 14/08/2023
Payroll POS online and
Payroll POS online and
Vantagens
Customer service support is excellent!!!
Desvantagens
Nothing really even when something is wrong smoothly work out
Resposta do Lavu
Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
[sensitive content hidden] did an amazing job
Avaliado em 18/12/2023
Vantagens
How fast and easy it was to get set up and get my business processing payments
Desvantagens
I currently do not have any cons at this point in time
Resposta do Lavu
Thank you for taking the time to share your positive experience with Lavu. We're happy to hear that everything has gone well. If you ever need anything, please feel free to reach out to our team. Your feedback is valuable, and we appreciate your support!
- Setor: Restaurantes
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Support From [sensitive content hidden]
Avaliado em 12/07/2023
Great and felt awesome just because of [sensitive content hidden]
Great and felt awesome just because of [sensitive content hidden]
Vantagens
Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu
Desvantagens
I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us
Resposta do Lavu
Hi Chintada, thank you for sharing your experience! We are so glad to hear that you are happy and feel supported.
- Setor: Restaurantes
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Lavu pos for new restaurant
Avaliado em 12/06/2023
Vantagens
ease of use and training for employees and tracking labor and inventory
Desvantagens
understanding some support personnel broken English when calling for help
Resposta do Lavu
Hi Robert! Thank you for taking the time to share your experience with Lavu. We are so glad that you made the switch and are having an enjoyable experience.
- Setor: Restaurantes
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
New user
Avaliado em 08/04/2023
Vantagens
Product is very user friendly on the front end.
Desvantagens
The back end is difficult to use. Have to figure out how to add things to current and new menu items.
Resposta do Lavu
Hi Lisa, thanks so much for your feedback! We are always working on improving our back end to be as user friendly as possible.
- Setor: Restaurantes
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
upgrade features
Avaliado em 28/03/2023
Vantagens
Easy upgrade to current OS, as well as hardware improvement. Real person help from knowledgeable employee.
Desvantagens
Occcassional lapses in service due to technology glitches
Resposta do Lavu
Hi Russ - thanks for the feedback! We're constantly working to improve our product, and eliminate any lapses that may come due to service or internet.
