OpsGenie

Gerenciamento de plantão e de alertas para serviços sempre disponíveis.

Classificação geral

4,7 /5
(134)
Relação qualidade/preço
4,4/5
Recursos
4,5/5
Praticidade
4,3/5
Suporte ao cliente
4,7/5

99%
dos usuários recomendam este app
Classificar por

134 avaliações

Anand
Classificação geral
  • Setor: Software
  • Porte da empresa: 501-1 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Review for Ops Genie

Avaliado em 01/08/2018

Fantastic

Vantagens

Functionality is the main thing I like about this product. It is crystal clear and transparent.

Desvantagens

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

Avaliador Verificado
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Easy way to Oncall and Incident Management

Avaliado em 18/03/2021

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Vantagens

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Desvantagens

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Prabhudatsinh
Classificação geral
  • Setor: Software
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

One stop solution

Avaliado em 01/08/2018

Overall we are happy and glad to recommend OpsGenie at any other organization.

Vantagens

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

Desvantagens

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 501-1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy to use, with great integrations and reporting

Avaliado em 08/08/2018

We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.

Vantagens

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Desvantagens

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Avaliador Verificado
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

After looking at competing options, OpsGenie provided the best value overall

Avaliado em 19/12/2017

We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.

Vantagens

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Desvantagens

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Avaliador Verificado
Classificação geral
  • Setor: Música
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Finally a tool that lets you easily organise your on-call team

Avaliado em 24/04/2019

So far so good, I've tested the call and sms alerts and they've worked as expected.

I'm excited to see how this benefits the team in the long run.

Vantagens

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

Desvantagens

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

Avaliador Verificado
Classificação geral
  • Setor: Internet
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

I use a daily to notify issues about my apps and works like a charm

Avaliado em 19/12/2017

1. easier to settings
2. availability (uptime)
3. the message of alert contains great elements

Vantagens

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

Desvantagens

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

OpsGenie Review

Avaliado em 31/07/2018

Vantagens

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

Desvantagens

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

James
Classificação geral
  • Setor: Software
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Nice affordable alternative to Pagerduty

Avaliado em 14/06/2018

Distributed support management for our small team.

Vantagens

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

Desvantagens

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

Jeff
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Excellent product for a competitive price.

Avaliado em 31/07/2018

We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to warnings or critical failures in our infrastructure. We are happy with the product and rely on it for a very critical part of our service.

Vantagens

OpsGenie seems very intuitive and configuring integrations, and schedules is easy. Notifications work well and the app integrations such as Slack and the mobile application are very handy and increase productivity.

Desvantagens

Some of the mass-notification features are not easy to use and require a demonstration in order to leverage this feature.

William
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good, almost great

Avaliado em 19/12/2017

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.

Vantagens

The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Desvantagens

The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Andianne
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I'll know for sure that I receive my alert, using different channels

Avaliado em 19/12/2017

Fast acting on solving a problem before my customers notice it!

Vantagens

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

Desvantagens

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

Xavier
Classificação geral
  • Setor: Mobiliário
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Switched from xMatters and not looking back!

Avaliado em 31/07/2018

Initial setup was a bit scary as I brought this in to replace xMatters at our company. I was being looked at heavily and I wanted to hit the mark, so the little issues seemed bigger to me. Within a few weeks not only did we conquer some of those setup issues but tweaked this tool to not just replace but give me and my company a lot more power, control, ease of use, etc than we ever had before while handling escalations, notifications to stakeholders, etc.

Vantagens

Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world.

Desvantagens

Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro).

Mariano
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Great alert system, web, android app & operations

Avaliado em 19/12/2017

Vantagens

It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services.
The groups and users admin is great! and all the scheduling is workings as you expect.

Desvantagens

Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic.

RoophaShree
Classificação geral
  • Setor: Software
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

This tool is really very helpful and easy to use.

Avaliado em 13/02/2018

From this software we are able to monitor all the below threshold level values and alerts get triggered automatically.

Vantagens

This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Desvantagens

Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

Avaliador Verificado
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 201-500 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent choice for managing notifications, monitoring, and escalations

Avaliado em 31/07/2018

We are using Ops Genie as the central point of management for application alerts, server monitoring, and website monitoring. It has allowed us to fine tune our policies to only send alerts that we deem as priority to the staff, and only within specific hours.
In the beginning we were generating far too many notifications based on the activity of alerts created from our applications and monitoring. The best feature is that with Ops Genie, we can modify incoming alerts to mute them based on very specific criteria. This means no changes are required to the applications reporting the notifications, it can all be managed from a central location.

Vantagens

Extremely easy to use.
Configuration options are clear and simple to setup, but extremely powerful.

We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage.

Desvantagens

So far it has met all my needs, no cons.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Persistent NOC Operator

Avaliado em 31/07/2018

It's an excellent software. It does the job that it's supossed to, and keeps logs of all its actions.

Vantagens

* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could.

Desvantagens

* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

OpsGenie Helped us to handle realtime alerts

Avaliado em 16/11/2021

Vantagens

We can identify issues live and take an action immediately

Desvantagens

There's no way to change alerts sounds in Android without affecting the operating systems sounds

aaron
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

A wonderful product with the most potential .

Avaliado em 19/12/2017

Vantagens

The multitude of alerting methods. They have everything from app alerting to sms messages with IFTTT type functionality with other vendors making the setup process very easy

Desvantagens

Having to configure every alert. There should be an easy button. There is a delicate process to setting up each alert, which allows for customization, but can be initially time consuming.

Manny
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

OpsGenie is the correct solution for us.

Avaliado em 31/07/2018

Excellent

Vantagens

Exceeds expectations. Is always available and performs the alerting needed.

Desvantagens

The mobile app does not provide access to the same information as the browser inteface.

Avaliador Verificado
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very useful paging tool

Avaliado em 21/05/2021

Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it.

Vantagens

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

Desvantagens

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

Markland
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

OG review

Avaliado em 31/07/2018

Vantagens

I like that I can use this software for live alerting for security use

Desvantagens

I am not sure if I have any cons as of yet. I'll keep you updated

Zied
Classificação geral
  • Setor: Software
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great

Avaliado em 31/07/2018

Very good overall. A bit expensive but works well.

Vantagens

Works well internationally. Works as expected.

Desvantagens

A little expensive. Difficult to configure.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Good on-call and DevOps tool for enterprises

Avaliado em 03/12/2019

I'm on the Security Operations team and on the on-call rotation. We got a dedicated phone number as well that directly notifies us and it's been very nice having that type of availability for coworkers with security concerns. Way better than xMatters.

Vantagens

Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident

Desvantagens

Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found.

Barry
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Daily Usage

Avaliado em 11/09/2018

We use opsgenie for our clients to ensure that their platforms are always online. It alerts us immediately when integrations are inoperable.

Vantagens

The ease of integration and policy control for alerting.

Desvantagens

The policies for alerting could include multiple AND statements to make it better