Avaliações do OpsGenie

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

we used this for our call line but have switched to a different provider

it didnt ring in its own dedicated app and instead the normal phone settings

--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb.
We can easily find any required data using this app if it is available in its database & if it is configured.

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion

Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items.

Vast list of different integrations available to connect with current tools being used in your environment.
Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable.

We have an international staff and the SMS features are not available in many of the countries in which we work.

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

The ability to write complex rulesets and escalations.

Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement.

Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations

Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap

OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Alerting, scheduling, and managing teams wrt paging work well. Since these are the primary functions of this service, I give OpsGenie a thumbsup on their primary features.

UI is arguably better than PagerDuty.

Features are essentially identical to PagerDuty.

Quirks wrt scheduling, overrides, and alerting flow. Doing anything even slightly against the grain of what they have as the default operation is possible, but can be difficult to achieve.

its funcational. you want more? I dont have more, just a critique.

The phone #s where the calls originate for my account have changed, which causes me some grief with my phone settings. I silence my phone at night except for OpsGenie's number. I would like for just one originating phone # so I can be sure my alerts will get through.