OpsGenie

Gerenciamento de plantão e de alertas para serviços sempre disponíveis.

Classificação geral

4,7 /5
(136)
Relação qualidade/preço
4,4/5
Recursos
4,5/5
Praticidade
4,3/5
Suporte ao cliente
4,6/5

99%
dos usuários recomendam este app
Classificar por

136 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy to use, with great integrations and reporting

Avaliado em 08/08/2018

We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the...

We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.

Vantagens

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Desvantagens

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Avaliador Verificado
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Easy way to Oncall and Incident Management

Avaliado em 18/03/2021

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Vantagens

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Desvantagens

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Avaliador Verificado
Classificação geral
  • Setor: Eletrônicos
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Informational

Avaliado em 31/07/2018

Great product .great value

Great product .great value

Vantagens

Easy usage. Good interface. Lot of info I'm one screen

Desvantagens

Renewal process is nor simple. You need to improve the process.

Avaliador Verificado
Classificação geral
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises.

Avaliado em 09/01/2018

Vantagens

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Desvantagens

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

Avaliador Verificado
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

After looking at competing options, OpsGenie provided the best value overall

Avaliado em 19/12/2017

We went from having end users tell us systems were down, to proactively being alerted about...

We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.

Vantagens

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Desvantagens

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Avaliador Verificado
Classificação geral
  • Setor: Música
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Finally a tool that lets you easily organise your on-call team

Avaliado em 24/04/2019

So far so good, I've tested the call and sms alerts and they've worked as expected.

I'm excited to...

So far so good, I've tested the call and sms alerts and they've worked as expected.

I'm excited to see how this benefits the team in the long run.

Vantagens

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

Desvantagens

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

Avaliador Verificado
Classificação geral
  • Setor: Internet
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

I use a daily to notify issues about my apps and works like a charm

Avaliado em 19/12/2017

1. easier to settings
2. availability (uptime)
3. the message of alert contains great elements

1. easier to settings
2. availability (uptime)
3. the message of alert contains great elements

Vantagens

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

Desvantagens

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

OpsGenie Review

Avaliado em 31/07/2018

Vantagens

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

Desvantagens

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

Avaliador Verificado
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 201 - 500 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent choice for managing notifications, monitoring, and escalations

Avaliado em 31/07/2018

We are using Ops Genie as the central point of management for application alerts, server monitoring,...

We are using Ops Genie as the central point of management for application alerts, server monitoring, and website monitoring. It has allowed us to fine tune our policies to only send alerts that we deem as priority to the staff, and only within specific hours.
In the beginning we were generating far too many notifications based on the activity of alerts created from our applications and monitoring. The best feature is that with Ops Genie, we can modify incoming alerts to mute them based on very specific criteria. This means no changes are required to the applications reporting the notifications, it can all be managed from a central location.

Vantagens

Extremely easy to use.
Configuration options are clear and simple to setup, but extremely powerful.

We have setup a fairly complex set of policies and escalation schedules and it remains very simple to manage.

Desvantagens

So far it has met all my needs, no cons.

James
Classificação geral
  • Setor: Software
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Nice affordable alternative to Pagerduty

Avaliado em 14/06/2018

Distributed support management for our small team.

Distributed support management for our small team.

Vantagens

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

Desvantagens

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

William
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good, almost great

Avaliado em 19/12/2017

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be...

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.

Vantagens

The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Desvantagens

The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Andianne
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I'll know for sure that I receive my alert, using different channels

Avaliado em 19/12/2017

Fast acting on solving a problem before my customers notice it!

Fast acting on solving a problem before my customers notice it!

Vantagens

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

Desvantagens

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

Vibhu
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

OpsGenie Review positives and Negatives.

Avaliado em 13/10/2022

It is very easy to use application. Also highly recommendable if your budget is low.

It is very easy to use application. Also highly recommendable if your budget is low.

Vantagens

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

Desvantagens

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

Prabhudatsinh
Classificação geral
  • Setor: Software
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

One stop solution

Avaliado em 01/08/2018

Overall we are happy and glad to recommend OpsGenie at any other organization.

Overall we are happy and glad to recommend OpsGenie at any other organization.

Vantagens

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

Desvantagens

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

Andris
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product

Avaliado em 31/07/2018

With a help of OpsGenie, we massively improved our response time and it helped to meet SLA...

With a help of OpsGenie, we massively improved our response time and it helped to meet SLA agreements with ustomers.

Vantagens

OpsGenie allows you multiple integrations. We are using Zabbix integration and it works perfect for us.

Desvantagens

At the first point, it is a bit tricky to understand on-call schedules but that was couple of years ago and they done a lot of improvments.

RoophaShree
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

This tool is really very helpful and easy to use.

Avaliado em 13/02/2018

From this software we are able to monitor all the below threshold level values and alerts get...

From this software we are able to monitor all the below threshold level values and alerts get triggered automatically.

Vantagens

This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Desvantagens

Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

John
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great tool for monitoring systems and escalations

Avaliado em 31/07/2018

It has proven to be useful many times. We also utilize the incoming call option, so people can call...

It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.

Vantagens

It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.

Desvantagens

I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great Service for Operations Alerts

Avaliado em 31/07/2018

Vantagens

Vast list of different integrations available to connect with current tools being used in your environment.
Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

Desvantagens

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Shivashankar
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Ops-Genie is a great tool

Avaliado em 08/01/2018

Effective communication and timely information providing for critical issue resolution.

Effective communication and timely information providing for critical issue resolution.

Vantagens

Highly sensitive and express pace in communicating the person responsible for any issue. Features really takes you to the function in no time and effective in network for the operations and functions for critical incidents are addressed in a proper way.

Desvantagens

May be you can simplify the login procedure both in the system and mobile.
Reporting functions can be developed further and send out notifications on weekly/monthly basis, especially for MIM calls.

Biswajit
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Its easier to manage our alerts and makes our Oncall life much better.

Avaliado em 20/12/2017

It helps us to manage our Oncall rotations and managing alerts in much easier way.

It helps us to manage our Oncall rotations and managing alerts in much easier way.

Vantagens

i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

Desvantagens

May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

Avaliador Verificado
Classificação geral
  • Setor: Internet
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

It is easy to edit, user-friendly and has amazing features of syncing up with communication...

Avaliado em 29/12/2017

Vantagens

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

Desvantagens

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Eren
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

mostly flawless, does what it promises

Avaliado em 09/01/2018

Vantagens

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

Desvantagens

There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.

Raiko
Classificação geral
  • Setor: Desenvolvimento de programas
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Product, best customer service I have seen in a long time

Avaliado em 02/08/2018

Vantagens

It's so easy to use, totally reliable and customer service is just great and proactive

Desvantagens

actually there is nothing I don't like at all

Avaliador Verificado
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very useful paging tool

Avaliado em 21/05/2021

Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job...

Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it.

Vantagens

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

Desvantagens

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

Tobias
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Use it for all our on-call notifications in multiple teams

Avaliado em 04/01/2018

Ease of use and removing old overly complicated notification software stacks. The Opsgenie app is...

Ease of use and removing old overly complicated notification software stacks. The Opsgenie app is also nice to use at a glance to get a birds eye on what is going on, schedules and so on.

Vantagens

We have not had any major outages or issues with the Opsgenie service or connectivity. It have been easy to setup and integrate for our environments in AWS.

Desvantagens

Filtering alarms is a bit clunky.
Integration with internal ldap functionality in the app is a bit weird with opening a website.