Amazing user experience from end to end with Lever !
Saving time on everything from applications review to interviews feedbacks, including sourcing and nurturing !
I really enjoyed discovering the Nurture feature that helps me save a lot of time. The team collaboration on hiring is really smooth thanks to Lever from reviewing sourced profiles and applications to completing interviews feedbacks. Using Lever really ease the implementation of new collaborative hiring process within GitBook.
My experience with Lever is the first user experience I ever had that encourages me to recommend a product being 100% confident ! I enjoyed every step of my experience with Lever from the very 1st call discovering the product with [SENSITIVE CONTENT HIDDEN], all the way to the amazing on-boarding led by [SENSITIVE CONTENT HIDDEN] until being an actual power user of Lever.
There is not much things I didn't like about Lever. If I would think of one, it would be the grey UI that is not really appealing and sometimes the UX such as having to go back on settings part to update a template but those doesn't reduce the great user experience one should have using Lever.
Game-changing ATS for either Agency or Corporate Recruitment
I've been using Lever for nearly 11 months at two different companies - initially as a super-user, and most recently had the pleasure of implementing it from scratch at the latest organization I'm consulting to. While the full version of the software mostly works while browsing using tablets, support has indicated that they only support Windows or Mac platforms. I have used most features at ease on iOS on an iPad Pro 10", and 12.9" - but certain key features fail, and responsiveness lags despite it being about 80% workable.
The sales process was consistently professional and personable. At no point did I ever feel pressure from anyone in the sales organization to make a quick decision on the product as it suited their month or quarter end targets - which spoke to their interest in securing long-term clients.
The thoroughness in the implementation process, train-the-trainer, and direct support in hiring manager training further assisted greatly in increasing user adoption. This wasn't just a one-off sale for them, but a long-term partnership - and am grateful to have been able to work with such a superb ATS software vendor from the selection process through post-implementation.
I have and will continue to recommend them unreservedly in the future.
Intuitive workflows whether an expert or notice on the system.
User adoption is high due to terrific UI/UX.
Responsive technical support.
Implementation leads that really care about the success of the implementation.
Feature development and road-mapping that is responsive to end-users.
Lack of calendar synchronization and room availability support for enterprise users not fully on G-Suite or Office 365.
Lack of SMS integration.
Lack of consistent bug resolution follow-through.
Lack of full support for non-desktop/laptop browsers, ie: Chrome on iOS on a 10" or 12.9" iPad Pro.
Great Data-Driven ATS
ATS that cares about people.
Switched from a no-reporting ATS to Lever and it has been such a wonderful experience so far. The whole tool is built with candidates and candidate experience in mind. I honestly cannot imagine going back to how we used to work.
Working with candidate profiles is intuitive and fast - especially with the newest feature CV Review.
The Chrome extension makes sourcing on Linkedin a breezy.
Our account manager during closing the deal was absolutely lovely - she was a great support in pitching the proposal to the business and getting us the best price we could afford. Thanks, Lo!
I'm gonna have to say customer support. Issues are rarely resolved on the first try - they also work US hours only which makes it really hard to fix critical issues on day 1.
Lately there have been more issues with the platform than before. Though Lever sent an email about it, why it happened and how they will ensure it doesn't repeat in the future.
Lever used to be a great program with lots of features, they just ruined it with the new roll out.
At the moment nothing is good about this software
Merging had been disabled. We can no longer join new and old profiles into one profile.
New and existing profiles - we are no longer notified if a candidate may be a duplicate. Have you ever spoken with a candidate only to find out that they where not a good fit before?
Emails do not sync properly - Gmail will not be delivered if sent through Lever. We have found that we must copy and paste the email template to Outlook in order for the recipient to even receive the email. This has been going on for almost year.
Emails Part 2 - Entire threads of email conversations do not appear in Lever. They are missing so again we have to cut & paste entire conversations to place in the profile.
INDEED Candidates - These candidates must be forwarded into Lever. The same process we have done for 3 yrs, now all of a sudden are forwarding a separate entry of blank information which now must be deleted. It turns out that if you have an image in your signature on your email that is what creates the blank entry. SO if you have a logo, Facebook, Instagram, Twitter logo expect a blank entry. Customer Service told us we were doing it wrong. No their rollout was the most stupid thing we have ever worked with.
Different pipeline stages for different jobs makes no sense. You have 1 profile, you can have many jobs associated with that profile, you can have many hiring mangers for that 1 profile, they do not need to be all over the place.
Easy to use, but robust ATS!
I love the clean user interface in Lever and how easy it is to learn how to use. I love all the the (seemingly) simple features that make a huge difference in the candidate experience (ie. easy scheduling, email templates, delayed email feature, offer letter integration, interview feedback reminders, etc). The support team is extremely helpful and responds quickly. The launchpad site with hundreds of posts on how to use the features is invaluable.
The only thing I would like is Lever to have more free job board integrations (ie. automatically posts to various job boards without me having to pay for separate posts)
Lever is a great efficiency ATS for small-mid sized companies
I realized improved efficiency from day 1 with a high volume of candidates scheduled on our books for the same amount of effort.
Very user friendly and features are thought through from the tactical recruiting side. I love easy book links, automated offer letter templates that actually work well, strong email template capabilities with email delay features, integration with slack.
Few glitches with offer letters / integration with background check and HRIS system. I had to figure out some rules myself that weren't documented. Their support team is very fast and friendly though. The built in support articles are also very comprehensive.
A simple candidate experience tied to a robust and data rich back office engine
I would recommend Lever over every other product I have used in the past, including products built by Payroll providers ADP, Paylocity and Paycom. More flexible, easier to use and more client intuitive
Easy to Deploy. Great staff to work with us
Price is always an issue with Not For Profit, but our time savings has been worth it
One of the Best ATSes out there
Solving the entire Talent Acquisition cycle with the tool to improve efficiency, candidate experience and reduce cost of sourcing
Extremely easy to use and integrated with the GSuite makes this product super easy to use.
Any form of changes or customisation to your existing process needs are sometimes covered as a new feature with a cost
Great Alternative to Google Hire
Since Google Hire was going away, Lever stepped up to challenge of meeting our hiring needs. We've been pleased with the customer service and support after working with them recently.
We've been so pleased with the support team at Lever. As we switch/transition from Google Hire, they've been incredibly helpful to make sure this is a seamless and stress-free process. It can be nerve wracking when switching products, especially when you want to make sure that candidates don't fall through the cracks or worrying over potentially losing important historical data. The Lever team has held our hand through the entire process and it has been a very pleasant transition.
The price point is average, perhaps a little higher for a hiring platform. They do have quite a bit of integrations available, so I understand that the cost covers quite a bit of work that went into this tool but it can be difficult when you want to cherry pick and maybe don't need all the bells and whistles.
Recruiting made easy
I found it to be simple yet functional. It helps get the job done with the minimum amount of clicks.
When your part of a past growing company, the organisation is always looking out for the best talent. Your 64% more likely to get a faster hire if your refer someone from your network (people who you have worked with before).
I personally love the fact that you can share a unique link with the people you want to refer and if they are interested, they can just apply and it shows up in your profile.
I have also been interviewing a lot of candidates at our company and having an ability to view all the feedback in a single space just helps you take a better decision (and you can set different views right to make sure you keep the information for candidates is tiered)
The OCR feature for a Resume upload can be improved, I've seen they miss out on a few fields at times (weather you upload a PDF or Docx file)
Data driven and dedicated
We have used Lever for over 2 years, rolled out in countries across and globe and trained hundreds of hiring managers to use the system for feedback and reviewing applications. We initially chose Lever for its data and analytics, which have allowed us to automate reports and KPIs for teams in all our markets. The system is user friendly, and tools like Lever Nurture and Recommendations can help recruitment teams to find and attract more talent.
Perhaps the best thing about choosing Lever is the team behind it. The system itself has rolled out many new features (requisitions, approval flows, restricting access to view sensitive information) after carefully considering feedback and suggestions, which are critical for scaling and management for large orgs. The support team is incredibly responsive to any issue and the product team is open to feedback and as transparent as possible about upcoming changes.
The customer success team really goes above and beyond to understand and work through client concerns and helps to find innovative solutions to most issues. If you choose Lever and are lucky enough to work with rep - you've struck gold. I don't think I've worked with someone more focused on client satisfaction, able to make tough discussions enjoyable, and who really advocates for his clients.
While Lever is growing rapidly and adopting more large global clients, there still seems to be a dominance of focus on US tech startups - for example in the Partner Integrations or in offer templates (multiple options for equity and vesting options) but complex package structures can require significant customisations, which can require additional work for enterprise clients.
The biggest hurdle to adopting Lever as a global enterprise solution has been concerns around data privacy of candidates and employees as it stores all data only on servers in the US. From a security standpoint, this is worrying, has made it harder to get buy in to roll out in other markets, and delayed several implementations. If you want to consider candidates outside the US, particularly in Europe and Emerging markets, it means significantly more time and checks with Legal, Compliance, and Security departments. There is also the fair concern that non US candidates may be discouraged from sharing their data if wary of surveillance and privacy rights - which are major concerns and considerations in other markets. Investing in data centres in locations that focus on protecting data privacy would make it easier (and safer) to roll out and use as a true enterprise tool.
Smooth, easy, and frustration free
I used Lever for years at RedOwl (but was not involved in the implementation) and implemented it here at Cybrary. It has had an immediate positive impact. I have recommended it to friends in the past from a user's perspective and now that I've gone through deploying/implementing it, I only feel that much stronger and more positive about your product and recommending it.
Having the implementation plan and scheduled checkins with cust support has helped a lot in getting me to focus on the right things at the right time. Lever does a great job at striking the balance between "highly configurable" and ready to use out of the box: most of what we need is pre-configured properly (making deployment easy) and the fact that most things are configurable/customizable is great (making it easier to tweak those things where we need to deviate from "norm").
Cust support rep was great and answered many questions that went beyond Lever features/functions/configurations. I enjoyed working with him and he was very helpful -- as the VP of Engineering, "HR" isn't exactly my wheelhouse. He took into account our specific needs and suggested best practices that took into account other considerations (e.g. legal).
As you are aware, it would be great if EasyBook was more of a global feature. It would be great if a coworker could use the links and email templates I configured. Also I wish schedules could be modified by the people being scheduled rather than just by the owner of the link. Finally, consider treating "Tentative" or "Maybe" as Accepted/Busy on calendars (or making that more configurable); there have been a couple of race conditions on scheduling phone screens: Developer is invited to a planning meeting but has not yet accepted and then gets booked for a conflicting phone screen.
Archive reasons should have long descriptions/reminder text/instructions in the app. For example, we "stole" Lever's "Wrong Motivations" archive reason but I'm sure that folks are not clear on what that means and when to use it. It would be great to have reminders/instructions in-app to help folks pick the best one.
Intuitive, Effective, Innovative.
Bottom line: In my opinion, Lever is the best ATS out there. Beats its competitors by at least a mile. Keep up the great work!
- Scheduling interviews have never been easier for our Talent Team. Our conference rooms are linked to Lever so we can do everything without checking Google Calendar!
- Easy to use interface. Every tab, page, and profile is very user-friendly, with the recruiter/hiring manager in mind.
- Sending candidates a link to schedule their phone interview cuts down on the back and forth.
- Communication between approvers, hiring managers and interviewing team is ridiculously easy that even my mom can use Lever.
- Automatic job posting to external job boards. Super easy to use for niche job boards as well!
- The referral system is super easy for folks who don't use Lever on a daily basis.
- Customizable application per posting. SUPER easy. I love this feature.
- Reports are very easy to pull and read.
- Recruiters have control over who they involve in the hiring process. Before when we didn't have Lever, all hiring managers had access to every single job posting and its applicants in front of them. Now, we assign them to specific jobs they own. They can't see anything else.
- Lever Extension on Chrome is insane, in a very good way. Extremely helpful when you're sourcing candidates on LinkedIn!
- Andrew is great. Always there when we had questions and always willing to hop on a call with us.
- Implementation phase was super quick and simple. The Lever team did whatever we asked and in turn, we did whatever they asked.
- Requisition approval needs fine tuning. When we decide to hire internally for a requisition that has already been approved, we have to delete the current req and add another one indicating it was an internal hire in order for us to report on the number of internal hires. There's very little you can do with a req once it's been approved without getting the approvers involved again.
- Offer approval is backward, in my opinion. The letter should be drafted first, then sent out to the approvers for their review. Right now, it's approval first, then offer letter draft.
- Referrals are counted as "applicants" and not "leads." That's crazy to me.
- Once a lead has applied through our careers website, we have to manually move them from the lead bucket to the applicant bucket. There's no automatic transfer. No notification, either.
Strong ATS Platform
Lever is the 7th ATS that I have used professionally and I have demoed many others, it is one of the best out there. We went through our selection process a year ago and ended up demoing 13 ATS providers and they were the best for our needs. We couldn't be happier with Lever and plan on being a long-time customer.
-Great UI/UX-very intuitive and easy to use
-Good tracking capabilities: Can create unique URLs, each employee has a unique social/employee referral link, you can drop a Google Analytics tag, and can embed tracking pixels
-Easy to get buy-in across the organization
-Adds efficiency to the recruiting team saving recruiters and coordinators time in our day to day. We had to do a ton of manual work with our last ATS.
-High engagement: Many of our team members weren't a big fan of our previous ATS and now they have turned into power users
-Chrome Extension and integrations with other sourcing tools to be able to easily import candidates into Lever to manage the pipeline
-Gmail and Google Calendar integration so you can do everything from one platform and not have to continually go back and forth when communicating and scheduling candidates
-They are continually upgrading their software as we have been a customer less than a year and have seen many new beneficial releases
-Have a CRM product(Lever Nurture)
-Great support from initial contact through implementation
-During the sales process, they really took the time to understand our business and recruiting processes
-Easy to create customized reports
-Tons of partner integrations
-Streamlined and easy implementation process
-Doesn't have automated social referral distribution. Employees can't schedule their job posts via social, they need to do it manually each time through Lever.
-They don't have Live Chat for customer service
-When setting up your job application, if you choose to have a resume as required then the 'Apply with LinkedIn' is pointless. If they 'Apply with LinkedIn' then they still need to upload a resume. Unfortunately, 'Apply with LinkedIn' doesn't cover the resume requirement.
Vast improvement in the automation of our young, growing tech company's hiring process
I love its seamless integration with the tools we most use--Gmail, Google Calendar, Slack, Abacus, and Docusign. It has made our entire hiring process more seamless as a result.
For applicants, it provides a more professional, personalized (if templated!) experience than what our young company had previously afforded.
For our People Operations department (of one) it has vastly improved our organization of resumes. Previously, I received from multiple sources (hand-delivered resumes, forwarded emails of resumes, dozens of job boards) often receiving resumes from people who were not directly involved with the hiring process. Lever has helped keep the channels of communication open between varying levels of involvement, equipping team members to track at the distance that makes the most sense for them.
Furthermore, it has renewed energy throughout the company regarding our democratic hiring process. It is helpful that all team members can refer candidates more easily to the wider team, and that they can see all of their feedback forms/interviews in once place. The Slack reminders regarding feedback prove helpful since so much of our work is carried out via Slack.
I also very much enjoyed the implementation process with Phil. He made clear that there is no dumb question. He was consistently friendly, and empathetic when there were obstacles in the implementation. He had a great way of allowing me to train by doing instead of training by sight.
I look forward to the tool having more options in terms of auto-text/mail-merge. For example, it would be great if email templates had some options for dates and times. I also wish that it were possible to add multiple locations to a particular posting. I created a location called "Multiple Locations," but it'd be nice to have more specific cities listed. Perhaps I'm missing something though and this is an option. I'm still very young in my use of this tool.
I also wish that the workflow process could be manipulated by super admins. If ever we need to make an edit to the workflows, we will need to contact Lever's support team. I have no doubt they will be responsive. I simply wish we were empowered to customize this ourselves as needs change. It'd be great if each department could customize their own flow for their different hiring processes.
Also, the cost was nearly prohibitive for our small company. I was glad that the team worked with us on this. I trust that if we can expand its use across departments (instead of the initially approved Client Success team), the company will see its full value. Right now it's a bit costly for our 1-person People Ops 'team' in its primary focus on Client Success hires. I think to get full use out of this platform, we would need a full-time recruiter--possibly using the Teamable and LinkedIn Recruiter integrations that Lever affords.
RLL = Recruiters Love Lever
Lever is a very intuitive product, and takes the recruiting efforts of any organization to the next level. The interface is extremely user friendly, and helps streamline candidate experience. Their Customer Success team is amazing, and they are always willing to go above and beyond for their clients.
I first came across Lever when I was leading recruiting efforts at a startup called Bluecore. I was all but settled on selecting Greenhouse as our ATS, not because I thought it was better than Lever, but simply because Greenhouse was the ATS that I heard the most buzz about. Before pulling the trigger, though, I decided it would be a good idea to see what else was out there, and at least take a look at another option or two. I reached out to my Recruiter network, and my buddy at Foursquare mentioned to me that they were using Lever, and that he really liked it. I set up a demo, and the rest is history. Lever knocked the demo out of the park, and I have had an amazing relationship with the company since.
When I eventually left Bluecore to become the Director of Talent at Docurated, I made sure during the interview process that I would be able to bring Lever with me. The product is continuously improving, and I look forward to being a part of the ride.
I don't really have anything negative to say about Lever, as I am a big proponent of all of it's functionalities. If I had to pick something, I would suggest that Lever start working with more job posting sites to enhance it's capabilities on the frontend. Blasting out job postings to Indeed and other top job sites, besides for just Glassdoor and LinkedIn (I think you can only do this if you purchase job posting slots from these sites), would be awesome. Right now I am using Built In NYC in additional to Lever to ensure I get the most bang for my buck in regards to driving inbound candidate flow.
This is a pro and a con - When processing a candidate for a role, it's good to be able to have visibility of what stages they're at with other roles they've applied to. But then it becomes a bit annoying when trying to process them for one role, but having to either decline or progress them for any other roles they've applied for, even if they aren't your roles.
- I like the way Lever processes candidates (pipeline). It's straightforward to use.
- Great visibility of candidate notes.
- It's fast at updating across the system, good synchronisation.
- I like the way the feedback works between Outlook/hiring managers email.
- New interview feature to show if hiring managers have accepted their interview invitations.
- We like that it integrates with DocuSign and Outlook, and the chrome extension for LinkedIn.
- It's cloud-based so we can log in from anywhere.
- Evan is awesome
- We can't use bullet points in Offer forms because they don't format correctly in the final contract.
- Formatting of job description (can't do bullet points)
- It's challenging for hiring managers to find the 'approve' button when offer approval emails come through (it's at the bottom of the email and then it's not clear when they open the candidate's profile.
- Could have more use of colour coding.
- Hiring managers keep their access to individual profiles after their jobs have closed (then managers complain about receiving too many notifications)
- There should be multiple Offer forms (for each of our locations for e.g.)
Solid tool with outstanding customer support
Solid tool with outstanding customer support.
Even without any previous training, Lever is a fairly intuitive tool to pick up. Their customer support is reliable and responsive- from customer success managers and implementation consultants to the sales/renewal reps. I have enjoyed partnering with all of them. They are helpful, great at problem solving, and are very open to feature requests. Lever’s “Easy Book” links works just like Calendly, so candidates can choose an interview time that works best for them. Lever Nurture Campaigns (email campaigns that automatically escalate to be sent from different people at the company) work really well, assuming you have email addresses of candidates to send it to.
We use Google everything at my company and scheduling interviews can be a pain. Lever pushes interviews to Google Calendar but we cannot see if interviewers accept the meeting invites in Lever. You have to go into each Google Calendar meeting invite to check. It’s also a pain to copy and
Reporting is just ok; I know there is a separate reporting module that can be purchased but the standard reports could be better. This also relies on clean data from the recruiting team, I.e. recruiters have to be diligent about pushing candidates into the next “recruiting stage”, otherwise interviews can be scheduled and logged in the wrong stage of the pipeline. This also allows for false positives when candidates fall out of the process and don’t complete interviews that were originally scheduled.
Incredibly easy to use with a top notch team to support it!
Overall, this is a great software that continues to release new things - both big & small - to improve the workflows for its users! The team is dedicated to improving recruiting & company culture. At the very least, subscribe to their emails for some thoughtful content!
-First off, the sales & implementation teams are fantastic. I had a great experience during the sales process (which is why I chose them over Greenhouse) & Customer support representative from implementation (customer success) has continued to be a trusted partner even post-onboarding.
-It's relatively easy to set up & manage ongoing updates. I pretty much built the entire thing when we switched from Jazz. While I have an implementation background, I'm no engineer, so kudos for making it easy to manage.
-Hiring managers love it - esp. product & engineering!
-The email templates are a life-changer.
-The sync with Google calendar for rooms & availability is also a life-changer.
While overall, it's a fantastic product, there are a few very nitpicky items I'd love to see modified down the road:
-More customization for job posts; there are a couple standard fields you can't change.
-Ability to sort applicants by certain criteria, i.e. if they included a cover letter or link to portfolio.
-Permission levels with more "pick & choose" customization.
-Changing interview times, teams, and feedback forms could be easier.
-Option to save commonly used filters -- for a super admin with access to all reqs, it can be a tad overwhelming, but I've hacked a good process with bookmarks!
As a solo recruiter for a rapidly growing start-up, Lever has saved me so many headaches.
Honestly, it was the calendar booking for a while, but now its 100% Easy Book Links. In the few week's that I've had it, it has saved me so much time in booking both my first round screenings and I've been able to work with hiring managers on their recurring weekly schedules so candidates can book their own technical interviews as well.
Outside of that, I've been diving into building a much more structured interview process and Levers Feedback Forms are robust enough that I can create super thorough forms tailored to each hiring manager.
I wish there was more functionality that made liaising with recruiting agencies easier. Very few agencies ever use the "custom job application" link that I send them and the resume email import functionality is very basic. Ideally, I'd like the capability to automatically tag their source. Possibly based off of the email address of who originally sent it to me. (IE - Agency sends me 3 resumes and CC's the email I use for Email importing. Lever see that "[email protected]" email handle and automatically knows that it should mark the source as Agency and tag it as "Recruiting Agency" or w/e)
Honestly, that's my only gripe, and it's not even a bad one. It's super niche for smaller recruiting teams like mine who use a number of agencies to help ease my work load.
Lever Changed My Recruiting Game For The Better - There Is NO Reason Not To Make This Your Go-To ATS
Lever has helped build + nurture talent relationships far better than any tool or self-imposed regime. It also helps streamline hiring for teams that are new to interviewing and educate at the same time. I love its ability to track and project manage, especially in multiple ways (analytics, visual staging, etc) and identity strengths/pain points.
Nurture campaigns, the emphasis on candidates vs job, reporting capabilities, and hyper customizable Feedback, Email, Interviews, + staging. Additionally, Customer Experience is beyond excellent. Any support you need, it's there, responsive, solution-oriented, and faster than you can blink.
I don't. I love Lever. I will name my firstborn after this robust product.
Lever is the most intuitive tool I have used....
This was an easy survey tool to use.
Lever is an intuitive tool. The flow of work is thoughtful. I was able to self-teach my way through the tool and my hiring managers are also fluent in the tool with minimal effort. Lever enables me to be a great business partner to my hiring managers and to support finance and our business. I have had a team of 8+ and made a career switch and am supporting talent solo - it really enables me to use my time well. The scheduling feature is quick and easy for large interview panels. The tool to open phone screens with blocks of times saves me hours in scheduling. It's a live tool - anything I add it updated automatically. Lever gives you the ability to have contagious transparency with your hiring manager and other team members.
This tool has all the features I need. It's priced very well in the market. Lever integrates with my other top partners.
The support I have received from Lever is also like no other. Kudos to you, Lever.
So far the only thing on my 'wish' list is when we have pre-qualifying questions that if someone answers 'no' to something we need to be a 'yes' that it would send an automatic email. My support team takes this feedback and looks to incorporate it into their future roll-outs for the tool. Which I love... my voice is heard as a customer.
We have loved our switch to Lever!
We implemented Lever at the beginning of this year and are very happy overall with our switch. We originally chose to go with Lever because we liked how "candidate-centric" this platform was over other systems. We wanted an ATS that streamlined our application process, screening, and made scheduling a breeze and overall, we have found that!
The implementation and customer service team has been top-notch with Lever. Along the way, we have received answers to our questions right away. The videos and tutorials have been extremely helpful and the feedback response rate from our interviewers has increased. The integration with Microsoft Office365 with a single log-on process was well-received with our interview teams.
Our company fills a majority of our entry-level hires through campus recruiting and Lever has allowed us to organize our applications by school, events, position, etc. which has helped our team organize our campus recruiting efforts. We are also beginning to implement Lever "Nurture" to help with our recruiting campaigns and to help us recruit "passive candidates."
Overall, we are pleased with Lever and its functionality. We would recommend it completely.
The ease of use of reporting could be better, but Lever seems to be continually pushing out new updates.
Simple to use, candidate centric, great nuture product. Reporting needs work
We selected our ATS primarily on User Experience and Cost. We shortlisted Greenhouse and SmartRecruiters and went with Lever.
This is a candidate centric system, focused on user experience. Having used a number of large tier 1 systems which are clunky, unable to integrate with third parties (or make it difficult), it has taken some getting used to but I LOVE IT.
Lever is so easy to use. Our hiring managers jumped straight in with little to no training and are engaged in the recruitment process.
Lever Nuture has allowed me to increase reach out email response rates by at least 50%. The ability to personalise and automate emails is a time saver and provides for an awesome candidate experience.
Customer Service is excellent, responsive and sets realistic expectations.
From a recruiters perspective it is easy to move through the platform, screens aren't cluttered, minimal clicks and loads of integrations with other API's.
Very patient team. We've had a few changes in the team and Lever Support and Customer Success has been extremely helpful in reptition of training in short time frames.
We're based in Australia and unfortunately by the time a ticket is responded to it is a day later. If the response is not clear or not what we were looking for, then we wait for another day.
Reporting is challenging due to the seperation of Requisition Reports (Lever Intelligence) and Job Postings. Manager dashboards do not provide the transparency required (based on what our business wants to see). Should have customisable dashboards. We have a decentralised model where Head of Engineering for example can't see Engineering roles as they directly report into a Product Team. It's not easy to customise, and quite difficult to understand.
Love using this ATS
Overall, I have always enjoyed using Lever and have appreciated the feature and integrations updates they have continued to make over the years which has definitely improved the ease of use.
I have been a champion for Lever since I began using it over 4 years ago. It's an ideal ATS for small recruiting teams and has helped streamline the recruiting process while being the source of record for candidates. The platform has great integrations with sourcing tools, hiring platforms, and new-hire tools like background checks and HRIS systems. Overall, I have really enjoyed my time using this platform.
The cost can be pretty high for the basic software so I'm some smaller companies or startups would not be able to afford this technology.
I've always struggled with the reporting section. I find it highly confusing and I don't always feel the data is 100% correct. This can be hard as reporting on data in Recruiting is very important, and you want that data to be correct if sharing it with the leadership team or hiring managers.