
ManageEngine Endpoint Central
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545 avaliações
- Setor: Relações governamentais
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
A melhor ferramenta de gestão
Avaliado em 04/03/2021
Vantagens
As automações que a ferramenta oferece, facilitam muito o trabalho.
Várias ferramentas que economizam tempo e maximizam a produção.
Desvantagens
A quantidade de atualizações é um pouco excessiva e não permitiram que utilizasse a licença atual para migrar para o ambiente Cloud da ManageEngine.

- Setor: Organização cívica e social
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Gerenciamento remoto eficaz e confiável é a marca do Manage Engine Desktop Central
Avaliado em 22/03/2021
Vantagens
Facilidade de conexão com o PC ou o dispositivo móvel remotamente. Fácil acesso à maquina do usuário com toda segurança, como se estivesse lá fisicamente, intuitivo, prático, ágil e muito estável sem perder o trabalho que está sendo realizado. Fácil transferência de arquivos, possibilidades de várias configurações para facilitar o trabalho remoto
Desvantagens
No momento não há nada que eu não goste na utilização da ferramenta. Tem deixado o trabalho mais fácil
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ótima ferramenta de gestão
Avaliado em 20/05/2022
Não tive tempo suficiente para aplicar 100% em nosso ambiente. O período de teste acabou.
Vantagens
A ferramenta atende exatamente as necessidades que precisamos para administrar e gerenciar nossos ativos.
Desvantagens
Até o momento não encontrei um ponto negativo.
- Setor: Segurança de rede e informática
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Estou gostando
Avaliado em 29/06/2022
Vantagens
O poder de gerenciar todos meus dispositivos.
Desvantagens
As opções de licenciamento, as opções de on-premises poderia ter a opção de pagamento por mês.

- Setor: Manutenção predial
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Ease of use complete Endpoint Management
Avaliado em 15/09/2021
Vantagens
We are using this product for the last 9+ years and it has made the day to day running of IT activities a very simple and robust process. Managing desktops, laptops mobiles with the click of the mouse is what an IT Admin dreams of and it is made possible by this product. Another major thing which this product has helped us is to keep the software compliance in place.
Desvantagens
Windows Driver and BIOS Patch Management should also be part of the Professional edition.
- Setor: Desenvolvimento e comércio exterior
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 7.0 /10
A great solution for endpoint management with Jira integration
Avaliado em 14/03/2023
ManageEngine has been great to have visibility over our environment after switching from an MSP.
Vantagens
I am enjoying exploring the integrations between Endpoint Central and Jira.
Desvantagens
It's a plus that Endpoint Central can be used on PC and Mac however the Mac requires a little more effort to configure and deploy.
Alternativas consideradas
NinjaOne- Setor: Administração pública
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Not intuitive, Sometimes makes management easier
Avaliado em 07/02/2018
Easily remote into client computers. Inventory of software and hardware is super simple.
Vantagens
Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.
Desvantagens
The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.
Resposta do ManageEngine Traduzir para o Português
Hello,
Greetings from ManageEngine!
We're glad you like the multifariousness of Desktop Central - our inventory management and remote access capabilities.
We're sorry about the unpleasant experience. As for the patch management functionality and the product features, we've evolved to provide top-notch and hassle-free features. If you require further assistance with the product features, do write to us at [email protected]
Should you need any further information, please do not hesitate to write to us at [email protected]
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Endpoint Central Breakdown
Avaliado em 29/11/2022
Vantagens
The 'A la carte' build options is the best feature to me. You can get exactly what you need without having to buy up to a certain level. Remote Control and Patch Management functions are as good as anyone in the market. PXE boot OS deployment available which is becoming harder to find.
Desvantagens
Company does not partner with others for licensing or support. It is difficult to work with the Customer Service and Support teams at time and not having partners eliminates the option of having anyone else available to support.
Alternativas consideradas
NinjaOneRazões para escolher o ManageEngine Endpoint Central
Agent-based functionality far superior to SCCM.Razões para mudar para o ManageEngine Endpoint Central
All the needed features without paying up to additional package levels.- Setor: Hospitais e Saúde
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
ManageEngine is our Endpoint Doctor
Avaliado em 06/02/2023
Excellent tool for endpoint management.Very easy to use ManageEngine tool.Managing WFH systems has become very easy.Report structure is very helpful for auditing.
Vantagens
Patch management is helping me a lot.. i was struggling to manage WFH systems and the ManageEngine tool made my work easy.
Desvantagens
Vulnerability scanning or Vulnerability patching not available in cloud.

- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
experience has been mixed. product is stable for the most part but customer support is...
Avaliado em 03/01/2018
Vantagens
product is stable, frequent updates, it's not very expensive and gives you the opportunity to get into the RMM world at a lower risk.
Desvantagens
customer support is mediocre; response is slow; even though there are updates, it feels like they are lagging (example - they came out with creators update support 1 week back, office 365 pro plus recently), the application is not very intuitive.
Resposta do ManageEngine Traduzir para o Português
Hello Leon,
Greetings from ManageEngine!
We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security.
Our support team has grown to an extent where we provide top-notch customer service effortlessly. If you require further assistance with the product features, do write to us at [email protected]
Should you need any further information, please do not hesitate to write to us at [email protected]
- Setor: Serviços financeiros
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
We tested Pulseway, NinjaOne, Atera and ManageEngine Endpoint Control
Avaliado em 28/02/2023
Vantagens
We tested Pulseway, NinjaOne, Atera and ManageEngine Endpoint Control to manage our remote endpoints. ManageEngine did not only offer the best features, it also was the cheapest among all these solutions. Very professional and user-friendly tool which satisfies our needs!
Desvantagens
Very complete tool, we didn't miss any features, nothing to dislike.
- Setor: Ensino fundamental e médio
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Simple yet intuitive Endpoint system
Avaliado em 14/02/2023
Vantagens
There is not much of a learning curve if you have been in the IT industry for a while. This is not to say it's the most user friendly system, but it's easy to learn and get the hang of. I enjoy the interface and it being cloud based really makes things easier.
Desvantagens
The pricing per machine seems kind of high.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
ManageEngine Endpoint Central
Avaliado em 21/02/2023
Vantagens
I love the automatic scanning, the easy to use dashboard and being able to pinpoint and target updates
Desvantagens
I found everything easy to use and if I didn't use it in my Free Trial at least easy to understand.
- Setor: Desenvolvimento de programas
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Solutions
Avaliado em 17/02/2023
Great solution. Super Easy for use and too powerful. Il love it.
Vantagens
The more I like is a remote assistance and systems patched.
Desvantagens
I don't found any important cons at this moment
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
An Absolutely Essential IT Support Solution for Small to Large Environments
Avaliado em 17/02/2021
See above! I mainly use Desktop Central to maintain third party applications (non-Microsoft). I also provide periodic remote desktop support for a few users, including one who works from home, like I do. It would take me hours to drive to the office or user's location!
. Especially in this last year, Desktop Central and a couple other Manage Engine products have been essential for me to provide support for a small office that is struggling financially to keep its doors open. I cannot say enough good things about this and the the other Manage Engine products.
Vantagens
From third party program installation and management to remote computer management, Desktop Central is an indispensable solution.
- Managing third party software is greatly simplified with Patch Management and Software Deployment.
- Full system Inventory, with Manage Licenses, Software Metering and automated system Scan.
- Remote Control allows remote desktop support, essential for today's IT support.
- A robust set of reports that can be scheduled and emailed.
- Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created.
- The Free version is fully functional and a great solution for small offices with a limited budget.
Desvantagens
I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.
- Setor: Seguros
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Your All-in-One Solution
Avaliado em 25/01/2021
I really can't leave without Manage Engine. It's my everyday Go-To tool for all my needs. You guys are doing a great job improving the software.
Vantagens
I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.
Desvantagens
Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.
Razões para mudar para o ManageEngine Endpoint Central
Because all of the functionalities and scalabilities the other ones lacked.- Setor: Serviços e tecnologia da informação
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
A unified endpoint management solution for omnichannel users for managing various s/w...
Avaliado em 08/05/2020
The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point
Vantagens
Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization
Desvantagens
Customizing the dashboard and reports control could have been more user friendly.
Alternativas consideradas
MiradoreRazões para mudar para o ManageEngine Endpoint Central
Ease of business, User Community and Product VisionResposta do ManageEngine Traduzir para o Português
Hello Kapil,
Greetings from ManageEngine!
We're glad that you like the multifariousness of Desktop Central. We hope our product has helped you with securing and managing your endpoints.
We're happy to know that software deployment has been a walk in the park for your organization by using our product. We hope you've tried other features as well. If you require further assistance with the product features, do write to us at [email protected]
Should you need any further information, please do not hesitate to write to us at [email protected]
- Setor: Hospitais e Saúde
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
desktop Central: Affordable, yet complex
Avaliado em 14/12/2021
Sales was challenging as they expect you to be an expert on their product already. Installation was easy and the actual product is amazing.
Vantagens
The one-stop shop for all IT endpoint tasks. We previously used multiple tools for patching, inventory, remote access, and software control. MEDC allows us to roll them all into one easy to use tool. The fact that it's cloud based is key as we try to minimize any on-prem services.
Desvantagens
Some of the terms can be confusing, and the sheer number of different ME products makes selecting the correct product challenging. The sales team could use some training on how to properly assist potential customers on needs assessments and how their products align and especially interact.
Alternativas consideradas
AteraRazões para escolher o ManageEngine Endpoint Central
One-stop shop. Free products that are niche may be cost effective, but actually slow us down and its better to have a single tool that does it all.Razões para mudar para o ManageEngine Endpoint Central
Price, cloud offerings vs On-prem, better demo, more aligned features.- Setor: Gestão da educação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A great UEM for K12 schools!
Avaliado em 08/11/2022
This software has allowed us to completely replace our existing MDM solution with ease.
Vantagens
We were looking to replace our existing MDM with a newer product that offered more up to date features. Our biggest need was to be able to deploy software packages to 10 remote locations that were not part of the same network. We wanted to conserve bandwidth for our partner schools so the use of a remote deployment server was a critical component for us, that many other solutions could not provide.
Desvantagens
Sometimes there are items in the interface that are not as intuitive as they could be.
Razões para escolher o ManageEngine Endpoint Central
The Filewave agent was repeatedly crashing and caused the agents to no longer check-in with the system. A manual reinstall of the agent was necessary to be functional again.Software anterior
FileWave- Setor: Engenharia mecânica ou industrial
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Manage Engine in Lafert
Avaliado em 20/05/2021
i'm really happy of this product, i can have a full control of our assets.
it was very easy to deploy and i like the possibility to manage also the mobile devices.
Vantagens
the easy way to manage the devices and reporting
the integration with other product like Service Desk (that we have already implemented)
Desvantagens
i have some issues with the Mobile Device Management, i'm not able to understand why certain policies were applied not to all the device of the target group.
- Setor: Seguros
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
We would be lost without Manage Engine Endpoint Central
Avaliado em 11/11/2022
Manage Engine Desktop Central has become a critical system within our IT department. We use it for remote support, asset management, software deployment, rolling out fixes and most importantly patch management, The system is brilliant in allowing powerful administration via the Manage Engine Endpoint Central agent. We would genuinely be lost without it. We are currently looking to expand our use of the system by delving into the OS deployment feature which will further expand our love for this solution.
Vantagens
Remote support capabilities are amazing, we can remote control with privilege escalation by the click of a button or use system tools to quietly support and implement fixes. Remote command prompt, registry, file manager and more allow us to make changes in silence.Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent. Patch management is fantastic, we are often fully patched within a week of patch Tuesday do to the power of this tool. The patch management dashboard is very clear and allows you to see problem endpoints instantly. Pushing patches is almost always a breeze and managing users rebooting their machines is made possible. The automatic deployment, patch testing and auto approval features are very useful in speeding up the entire process of receiving patches, testing and applying across the estate. The integration with Service Desk Plus is great. Across the two platforms we can view asset and user details with no interruption.
Desvantagens
There is no real relationship with Manage Engine outside of renewals, they don't seem to assign a customer success or account manager as a single point of contact. It would be good to have a relationship with somebody at Manage Engine who can highlight new features to us or tell us what we may not be utilizing. On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process. Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.
- Setor: Escritório de advocacia
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Comprehensive Desktop Management Solution
Avaliado em 17/09/2019
ManageEngine Desktop Central has helped us improve our overall technical and operational support to staff and further, helped consolidate software and resources.
Vantagens
ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.
Desvantagens
The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.
Alternativas consideradas
NinjaOneResposta do ManageEngine Traduzir para o Português
Hello,
Greetings from ManageEngine!
We're glad that you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint security and management, thereby replacing the multiple tools that you've had to use in the past.
We are working on standardizing the knowledge base articles and how-to videos. If you require further assistance, do write to us at [email protected]
Should you need any further information, please do not hesitate to write to us at [email protected]
- Setor: Materiais de construção
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Brilliant system that is constantly updated with new features
Avaliado em 26/02/2021
Customer service is usually really good. most issues are resolved within a couple of hours. if logs have to be sent, I'd give them 4-5 days
Vantagens
The system is cheap, reliable, integrates with our Servicedesk well and constantly has new features added to it
Desvantagens
When a new update is released, their quality control can sometimes be lacking. there's always several issues such as not being able to search, not being able to sort, not being able to connect to PCs (these issues were just in the last 2 months).
Even though we have the Enterprise version (that's supposed to include everything), In the last 2 years, they've released a couple of Add-ons... They seem to ignore the fact that we paid for the enterprise level to get everything included, and are seperating everything that they can so that we have to continue spending
- Setor: Editoras
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
So many useful features that you don't get with a normal Windows Domain controller
Avaliado em 13/04/2019
We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.
Vantagens
There are so many useful features in Desktop Central. My favourite features are:
- Being able to remotely wake up and shut down computers
- Inventory history showing hardware changes
- Reports of which user logged onto which computers, which really helps find who works at which desk
Desvantagens
The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.
Resposta do ManageEngine Traduzir para o Português
Hello Aaron,
Greetings from ManageEngine!
We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security.
Thank you for letting us know your pain point in upgrading Desktop Central. Your feedback will be passed on to the development team. If you require further assistance with the product, do write to us at [email protected]
Should you need any further information, please do not hesitate to write to us at [email protected]
- Setor: Produção audivisual
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Desktop Central offers the best features to manage multiple devices from a Central device.
Avaliado em 23/08/2020
Our organization is using Desktop Central to manage all of our devices including devices with Windows and Mac OS, Android and iOS devices from a single Device. Desktop Central has allowed us to give the Power of controlling all the devices to a Single Central Device which can be operated by Senior IT managers. We can manage Software installation, patching and deployment with ease. We can also monitor who is using what device and when, means we can easily monitor our devices using Desktop Central.
The pricing perfectly fits our need, also we can get Quote to best explain our requirements and get an even perfect subscription from them.
They also provide a 30 day trial to effectively understand and evaluate the complete product.
Vantagens
Desktop Central offers a lot of features to effectively manage several devices anytime from single Central Device. Some of the most helpful features are Turn On/Off the controlled devices, Operating System patch management, installation and deployment of Softwares, file transfer using Remote Sharing etc.
Desktop Central allows patching, imaging and deploying of OS, which helps a lot in keeping all the devices safe from known/unknown Security threats by remote upgradation. Desktop Central also allows us to monitor several things like Login History, Software and Hardware Changes etc which helps our organization a lot in monitoring the use of our devices. Overall, we can have full control over all of our devices easily and effectively from a single Central Powered Device anytime.
Desvantagens
A few things I think should be improved with Desktop Central is their Customer Support Service. Recently, some people from our organization were having trouble with Desktop Central but the Customer Support team was not effectively helping them out. Though, the problem has now been solved because we went through their Guides and Documentations and figured out how to fix things up.