Avaliações do ManageEngine Endpoint Central

As automações que a ferramenta oferece, facilitam muito o trabalho.
Várias ferramentas que economizam tempo e maximizam a produção.

A quantidade de atualizações é um pouco excessiva e não permitiram que utilizasse a licença atual para migrar para o ambiente Cloud da ManageEngine.

Facilidade de conexão com o PC ou o dispositivo móvel remotamente. Fácil acesso à maquina do usuário com toda segurança, como se estivesse lá fisicamente, intuitivo, prático, ágil e muito estável sem perder o trabalho que está sendo realizado. Fácil transferência de arquivos, possibilidades de várias configurações para facilitar o trabalho remoto

No momento não há nada que eu não goste na utilização da ferramenta. Tem deixado o trabalho mais fácil

Gerenciamento dos Endpoints e Gestão de Patch muito importantes no dia a dia e fácil utilização da ferramenta.

Custo elevado principalmente para inclussão de add-in

A ferramenta atende exatamente as necessidades que precisamos para administrar e gerenciar nossos ativos.

Até o momento não encontrei um ponto negativo.

O poder de gerenciar todos meus dispositivos.

As opções de licenciamento, as opções de on-premises poderia ter a opção de pagamento por mês.

Alot of useful feature however which we take advantage off for larger deployment. Customer support is excellent and always has a solution of some sort for me. If not it gets escalated.

Some of the features are not implemented very well. I often run into issues where deployment fails but with not much information on the error.

Cost, it is very inexpensive in this software category but you get what you paid for is true for DesktopCentral. Support is easy to get a hold of. Remoting into a clients PC to diagnose issues is dead simple.

The lack of feature updates and the constant releasing of additional software which you need to pay for makes management of a large network difficult due to the intention software fragmentation of features. If they were to combine and add more value to the base product rather than looking to squeeze every penny out of each new feature, this product would be a great product. Many times when you are analyzing why a patch isn't being deployed, it is due to other reasons when contacting support and they rarely help with a solution to solve 150 computers refusing a patch. Usually the answer is to just disable DesktopCentral client to run Windows update traditionally due to the inconsistency of the ManageEngine client.

ManageEngine Endpoint Central offers a range of powerful features that profoundly impact organizations' endpoint management capabilities. One standout feature is its comprehensive endpoint security management, which enables organizations to enforce robust security policies, detect and respond to threats in near real time, and ensure compliance with industry regulations. The software's patch management functionality is also highly impactful, allowing organizations to automate the deployment of critical patches and updates across their endpoints, thus reducing vulnerabilities and minimizing the risk of security breaches. Furthermore, its asset management capabilities enable efficient tracking and management of endpoint devices, software licenses, and application usage, optimizing resource allocation and reducing costs. With its intuitive interface and centralized console, ManageEngine Endpoint Central empowers organizations to streamline endpoint management, enhance security posture, and improve overall operational efficiency.

While ManageEngine Endpoint Central offers a range of powerful features, there are certain areas where improvements or additional functionality could enhance its capabilities. One area for improvement is the integration of advanced threat detection and prevention mechanisms. By incorporating advanced behavioral analysis, machine learning, and threat intelligence capabilities, the software could bolster its ability to identify and mitigate sophisticated and evolving cyber threats.

We had been using on-prem Endpoint Central for the last couple of years and have been very happy with it. When we decided to roll it out to our sites in China, we decided to try the Endpoint Central's SAAS version, hosted out of a US west coast data center. It was refreshing that we were able to start a trial, install agents and start discovering the endpoints all within a couple of hours. It is very user friendly and it put so much information into my hands so quickly. I do recommend the product though. I love having a single pane of glass for so many tools.

The SAAS version does not have access to the endpoint's file manager which will be missed. Remote control works pretty good too, unless one is in China... then the on-prem Endpoint Central may be a better solution.

The remote control screen recording and the message notifications to the end users using pop-ups.

The features for Linux are not enough for us, we only can execute an script, install software and manage the patches but we need the accounts management to create or modify accounts in the Linux machines.

Easy to install, we only need to deploy an agent to take over the administration of our endpoints

Addding an EDR will be a plus, also we need more configurations on the module.

The support from sales to support is no pressure and always professional.

There are a few different options and the line between cloud and in prem can be blurred, at first.

I've been using the 3-year free protection plan with ManageEngine Endpoint Central for a few months now, and I'm impressed with the level of security and management it offers. As a parent, the added peace of mind knowing that my family's devices are protected from cyber threats is invaluable.

Less features compare to onprem installtion

It's breadth of features. It literally has features you normally need 3-4 different products from different manufacturers. Normally someone will pay for remote control software, patch management, mobile device management, desktop management as separate products but all that (and more) are built right it.

The integration into AD and the ability to patch update computers off the network is vital to my company.

The price is also extremely affordable. I've used them in both a 1500 employee company with more than 2000 devices and now in a smaller company with 80 employees and 100 devices and it's been a godsend.

Support is also amazing. they have articles available and live chat available and all hours which is nice for me.

Some parts are confusing, like the configuration profiles. It takes some getting used to.

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

The products' comparatively simple implementation. The simplicity of completing what you want to do after they are installed. The support teams' professional assistance is genuinely outstanding if something breaks.

Although this is now the industry norm due to all the threats and exploits that are widely used, the product must be updated frequently. While backing up the data is a difficult process in general, especially when databases are involved, I just wish the update process were a little simpler.

the easy way to manage the devices and reporting
the integration with other product like Service Desk (that we have already implemented)

i have some issues with the Mobile Device Management, i'm not able to understand why certain policies were applied not to all the device of the target group.

As COVID hit our company we suddenly went from about 40% remote users to 100% remote users. As a company we have always deployed laptops to our users but most of them were in the corporate office regularly. With COVID that changed and degraded our ability to know vulnerability levels and to ensure all systems were patched. We have deployed the in-house Vulnerability Manager Plus from Manage Engine but with users not always on VPN getting up to date information on laptops was difficult. Moving to the cloud solution was a great option for us as it had most of the capabilities of the inhouse system in use with the benefit added features like system inventory, remote management and always on connectivity through the cloud.

There really isn't anything I like about this software.

- stable
- ease of use
- value for Money is excellent!!!
- covers (almost) all our endpoint management Needs
- steady improvement in functionality

Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!