Enterprise Quality Management
4.6/5 (32 avaliações)Vantagens
MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.
Desvantagens
The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more.
The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.
Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!
Vantagens
As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.
Desvantagens
Currently the J-Reporting as we aren't finding it as simple to use as we expected. It's a very powerful tool to use but we've need a lot of support from MasterControl to develop our company-specific reports.
Vantagens
There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.
Desvantagens
This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.
MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.
Vantagens
I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.
Desvantagens
MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.
Overall, implementing MasterControl has increased what we can do as a company. We've freed up time and resources to focus on business matters as opposed to the housekeeping tasks that take up so much of everyone's time. MasterControl is constantly working on improvements and that give our company great confidence that this will be a long lasting relationship.
Vantagens
MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.
Desvantagens
As a reporting nerd, I would like some more freedom / options with reports. I understand that large, involved reports can slow down processes for everyone on the cloud, but it would still be nice to have some more freedom or even a way to do reporting outside of the system.
Having MasterControl has allowed us to ensure a centralized location for all quality information and data. When we used a paper based system previously, the information would be stored in various locations and was much more difficult to retrieve when necessary.
Vantagens
The document management system. Its very user friendly and configuration is a breeze!
Desvantagens
Process module. Currently it's much more difficult to make changes to workflows for quality event management handled in that module, however if you can make your processes fit into the pre-configured workflows it works excellently.
Vantagens
It is a very useful tool in our day to day operations for creating, collaborating, routing, and storing documents as well conducting training.
Desvantagens
While it is aesthetically pleasing, there are parts of it that are not as user friendly as it seems. One of the biggest chanllenges that our company faces on daily basis is the inability to effiecntly pull information across modules such as in a training or document report.
MasterControl will go out of their way to assist when you have an issue, and be there for your company when ever you need.
Vantagens
The ability to track any change, routing, controlled copy of a document. The level of auditability of each and every controlled document makes the software indispensable.
Desvantagens
There is times were the software is not the most user-friendly to navigate for the persons that are not used to what needs to be so robust.
Vantagens
I really like that it is so easy to use and that it is reliable. Getting audited a lot, it is important to have a system that is robust and takes care of all your documents. The support is a big component about why it is reliable. They are always available to troubleshoot in times of need
Desvantagens
A lot of patches, but like any software that is normal. They do a great job in getting bugs fixed quickly.
Vantagens
The Documents and Training Module alone, have had such an immense impact in the reduction of the amount of paperwork and time spent on updating the documents and getting the training out is so worth the purchase of the system.
Desvantagens
With growth there is always things that can and are improved on, I just wish it was more intuitive or upgrade training came with the actual upgrades and enhancements.
As a beta partner for the new eBR module we will be going live 2019 Q1. Love the new builder and the support and collaborative feedback between customer/users and MasterControl!
Vantagens
MasterControl stays on the cutting edge of compliance so you don't have to! From new features to new modules always looking forward to the next thing coming!
Desvantagens
Jreports has been a struggle. Implemented new FBS forms with no out of the box reports.
Hands down the absolute best application support you will find!
Vantagens
Love the one stop shopping for pharmaceutical compliance. Love the document control module, the process module. We have the majority of all QMS within MasterControl. Their support team is the best in the business!
Desvantagens
the new J-reports tools is not as intuitive as we would like, especially for the average user
Vantagens
Makes everything easier and streamlines the process. Very easy to use. Allowed for us to but new processes in place and remove the paper processes. Support.
Desvantagens
The LDAP Import tool, Java, and the reporting tool. I do not really have any other cons. This is a good application.
Vantagens
Flexibility to be used in any industry.
Great customer support.
Client driven updates.
Makes regulatory audits smoother.
Great website to connect customers.
Desvantagens
This is an expensive product to own. The flexibility of the suite of applications makes it worth the money.
Vantagens
A total quality management system with all modules (Docs, Training, Change control, deviation, CAPA, Event, Market Complaint) integrated with each other.
Best thing is E-forms-you can build any form that you use manually as electronic form with tracking.
Best Validation support with TOQ and TPQ.
Desvantagens
Bugs fix, Some times no workaround, just to toss around.
Customer Service is the best of any company I've worked with. The system is easy to use and can be tailored to fit the needs of your company.
Vantagens
Ability to create to fit the needs of our organization and document types.
Desvantagens
Just a big learning curve when you are going from paper to electronic. Wish I could have been able to practice in the system before going to training. Lingo was an adjustment.
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Vantagens
Documents, Training and QMS worflows all in one place.
Desvantagens
Interface issues, difficult audit trail, JReports issues.
Vantagens
It's very easy to track who has read document. Has a sign off function. Easy to upload documents into program.
Desvantagens
Not very user friendly at times. Search function can be off. Often users are unable to open the program if they're not in the correct internet version
Vantagens
Good security. Cloud based. Mobile access.
Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms. Custom Forms, Reports, Training and more. Development listens to our ideas for improvement.
Huge time saver.
Desvantagens
Depending on number of modules used, could be more user friendly. They are working on this.
Validation is timely. New validation risk based process is due soon.
Vantagens
Very user-friendly, awesome customer support, and genuine enthusiasm from the company
Desvantagens
Some of the features aren't as customizable as I'd want
Though there are some things we are still learning, implementing and changing we are already seeing huge benefits from the various modules we have finished bringing in. It has been a great product!
Vantagens
Our company is facing a future of heavy government regulation and requirements all centered around explicit approvals, versioning and tacking. Though we have only had this product for a short while, it has proven to be exactly what we need. The various modules are perfect for the tasks of managing venders, requiring specific approval processes, document control, etc.
Desvantagens
This product is the Swiss army knife of applications with the ability to customize in a wide range of ways. This means a sizable learning curve from an IT and implementation perspective. However, for our needs it has proven to be much easier than any in house solutions we could have come up with.
Vantagens
I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records
Desvantagens
Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive
Ok.
Vantagens
It’s one of countless document control management systems that I will see over the years. It’s very well-liked. Change control (controlling document versions/revisions/changes/comments) is seamless. Sometimes it’s the simplicity of a system that is most helpful. This one is a little complex but offers a lot (cross-functional to multiple programs/departments) and is great for streamlining documentation across multiple business sites.
Desvantagens
I think that most companies would really enjoy this cross-functional business solution. I think it’s just a matter of money.
We keep our quality system in MasterControl and it is easy to find things in the new organizer set up.
Vantagens
I like the new look as it is easier on the eyes and can be followed more easily by using tiles instead of lines of text.
Desvantagens
I do not like the icons being one color, blue and I do not like that the letter "i" and the eyeball are used together or at all. More icons that are more meaningful and colorful are always easier for users.
Vantagens
Does handle document control. Rarely shuts down.
Desvantagens
Hard to use. Way too many steps to review a document.
I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two.
Overall, great solution to the answer many of the needs of a company in today's regulated industries.