Avaliações do Spidergap 360 Feedback

User Friendly, Flexible, and Great Support

Avaliado em 14/09/2018

Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription.

Moderate, great client assistance and a simple to-utilize administration

Avaliado em 10/05/2021

Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue.

This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.

It was easy to create the project. and load all the necessary information

Avaliado em 12/06/2018

It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Very easy to use and effective tool - Outstanding support!

Avaliado em 11/11/2020

Great real-time 360 feedback ...

Avaliado em 03/01/2021

Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

Avaliado em 17/02/2016

From an administrator's perspective, the system is very easy to understand and navigate.

Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.

Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed

Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings

Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.

The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.

Reports are clear and informative - summary information at the front, with detailed scores later.

From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.

For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.

For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.

Highly recommended system and great support.

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

Avaliado em 27/01/2016

I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

Avaliado em 27/03/2018

Highly recommend

Avaliado em 06/06/2021

We are finishing our first round of feedback reports this week so I'm sure I would have more to say following the entire experience. Currently however, our overall experience has been phenomenal. I would highly recommend this product and company. We are looking forward to continuing the use of the product.

Fabulous tool for 360

Avaliado em 04/04/2019

We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly.
We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop.
Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content.
We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders.

Incredibly easy to use and very intuitive

Avaliado em 09/02/2018

Electronically manage all our assessment needs

Spidergap

Avaliado em 22/12/2014

I was asked to identify a 360 tool that was simple to use, configurable to our needs (in support of a leadership programme) and that had face validity (especially as the organisation is relatively new to 360).
Spidergap has been an excellent choice. I have been impressed by the initial explanation of the product, the ease of use and efficacy of the self authoring tool in giving us what we need. And the customer support throughout (the product is easy to use, nevertheless we had all sorts of questions).
I have also been impressed that the Spidergap team has both excellent technical knowledge and organisation/people development know how. They have consistently been able to help.

Great and easy tool for 360 feedback

Avaliado em 28/12/2018

Generating reports in my native language is fantastic.

Simply Outstanding!

Avaliado em 16/09/2015

I am relatively new to Spidergap - have only been using it for a few months, and already I can tell just how much better it is than other products out there. What is really impressive to me is that they have managed to make a system with very complex processes that need to happen seem simple and very easy to use.

The support from Spidergap throughout our project has been amazing, they're always quick to respond to even the littlest of questions and it seems there is always a solution.

The system manages to balance functionality with design. It is a very pleasant system to look at and use. They have shown time and time again that they really know and care about what the user needs. The system can do so many different things and allows you to look at what's going on in lots of different ways, so you can always get what you need out of the system.

I would highly recommend Spidergap to anyone!

Spidergap Rocks!!

Avaliado em 05/08/2016

It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

Spidergap Website Review

Avaliado em 30/11/2018

It was good and exciting, and it had minor disadvantages.
The experience was good and informing.

Does exactly what you want from a 360 tool at a fraction of the cost of other systems

Avaliado em 07/06/2017

Very user friendly and easy to customize

Avaliado em 24/10/2019

Funtastic tool. Easy to use with amazing support, help and guidance from the team,

Avaliado em 10/05/2017

Still work in progress ut I used it for senior management evaluation as part of a culture change program

An excellent solution with outstanding customer service

Avaliado em 16/11/2015

Having used Spidergap for some months now across a number of settings I am incredibly impressed. The solution itself is excellent and Spidergap are clearly keen to listen to feedback and continuously develop their offering. Their pricing is fair and transparent and, perhaps most important of all, their customer service and technical support have been outstanding - very fast response times coupled with a 'nothing is too much trouble' attitude has secured Spidergap a place as one of our trusted suppliers. Highly recommended!

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

Avaliado em 07/11/2017

Spidergap

Avaliado em 05/09/2019

Spidergap is a Human Resources dream and it should be used for all performance reviews.

Thank you to the Spidergap team!

Avaliado em 17/06/2014

The Spidergap 360 Degree Feedback tool has been an integral part of our leadership programme this year. It is highly customisable, so the reports that it generated for us are very specific to our needs. It was easy to design the questionnaire and the reports are easy to read. The customer service I received was personal, fast and effective every time I needed it. All this over thousands of miles too we are a company in South Africa and Spidergap is in the UK.

FIrst time using 360 software, Spidergap made it so much easier

Avaliado em 22/01/2023

Excellent Product and Great Customer Service

Avaliado em 02/03/2015

I started using Spidergap shortly. We did a trial assessment that proved very successful, easy to use and very smooth for end users.
Eventhough we were used to a multilanguage system, the platform is so customizable that we managed anyways. We are lloking forward to a native multilanguage platform, though.
Customer service is great, time of response are timely and always very kind.