Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
4/5 (17 avaliações)Vantagens
easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.
Desvantagens
creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
Vantagens
It is quite simple in comparison to some major players such as Autotask and Connectwise.
Desvantagens
It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.
I do like the fact that these are organic features and not added on haphazardly.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Vantagens
Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system
Desvantagens
Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users
Vantagens
We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.
Desvantagens
some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.
Vantagens
What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.
Desvantagens
The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Much easier to keep track of tickets efficently.
Vantagens
Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.
Desvantagens
Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info
Vantagens
I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.
Desvantagens
It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Worth the investment for a medium sized service desk of 200 users.
Vantagens
Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.
Desvantagens
The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
I really like the ability to reset the local admin password for local PC's with this software running.
Vantagens
Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.
Desvantagens
I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Vantagens
One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.
Desvantagens
Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Vantagens
I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.
Desvantagens
We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.
Vantagens
Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it
Desvantagens
Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
We saved some money over our previous CRM.
Vantagens
In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.
Desvantagens
We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Makes my job easier
Vantagens
Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too
Desvantagens
Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Vantagens
It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.
Desvantagens
It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Vantagens
Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.
Desvantagens
Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
Vantagens
The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.