Kaseya BMS

Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados

Classificação geral

4,0 /5
(26)
Relação qualidade/preço
4,1/5
Recursos
3,7/5
Praticidade
4,1/5
Suporte ao cliente
3,9/5

85%
dos usuários recomendam este app
Classificar por

26 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

A great client tool software

Avaliado em 16/05/2019

Vantagens

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Desvantagens

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Lynn
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Org Management

Avaliado em 12/03/2020

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Vantagens

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Desvantagens

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Avaliador Verificado
Classificação geral
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Avaliado em 07/05/2018

We saved some money over our previous CRM.

Vantagens

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Desvantagens

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Danielle
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Kaseya BMS

Avaliado em 25/03/2022

Vantagens

I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

Desvantagens

I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

Rick
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great Integrations

Avaliado em 29/09/2020

We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

Vantagens

The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.

Desvantagens

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.

Kelly
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 6.0 /10

Kaseya BMS- Starter PSA

Avaliado em 17/05/2019

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Vantagens

It is quite simple in comparison to some major players such as Autotask and Connectwise.

Desvantagens

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.

I do like the fact that these are organic features and not added on haphazardly.

Avaliador Verificado
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great software - still needs developing in the Quoting component

Avaliado em 20/05/2022

Very good. The support team is amazing. They are always kind, patient and knowledgeable.

Vantagens

BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction.

Desvantagens

The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx.
Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation.

Tristan
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Helpdesk Coordinators review on BMS

Avaliado em 20/09/2022

- I find that the road map and RND were fantastic and that Kaseya is always improving their application for better workflows and productivity.

Vantagens

- Easy to deploy.
- Its APIs are quite flexible and easy to integrate.
- The licensing model works well for a SAAS application

Desvantagens

- The project management function is not optimal for big projects.
- The workflows do become quite difficult to manage as there is no way to easily view them.

Bianca
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Positive learning curve

Avaliado em 21/06/2017

We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Vantagens

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Desvantagens

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Jason
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Great IT Ticketing System

Avaliado em 19/05/2021

Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues

Vantagens

The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long.

Desvantagens

I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket.

Jason
Classificação geral
  • Setor: Construção
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Kaseya BMS

Avaliado em 20/07/2021

Used it for over a decade and it's hard to beat. It just needs smoother and better integration with its other products and acquisitions.

Vantagens

Helps with managing endpoints, and scripting tasks

Desvantagens

Works well when integrated properly with other kaseya products but when it goes wrong it goes really wrong.

Bianca
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Good managemante program

Avaliado em 15/02/2018

This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

Vantagens

easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Desvantagens

creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

David
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Incorporating Kaseya BMS for our business has increased the managebility of our clients.

Avaliado em 08/02/2018

The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

Vantagens

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Desvantagens

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Avaliador Verificado
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Decent ticketing solution with "loose" integration with Kaseya VSA

Avaliado em 17/03/2022

Vantagens

BMS provides a modern interface for ticketing with powerful search and decent reporting.

Desvantagens

Unfortunately, BMS really falls short on its loose integration with Kaseya VSA. The integration worked sometimes, but needed a frequent "resync" in order to show the latest devices. I had hoped to use the integration to streamline our business processes, but the constant need to switch back and forth between BMS and VSA was cumbersome and counter-productive.

Derek
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Kaseya BMS - ticketing with all of the meat and potatoes features

Avaliado em 24/12/2019

For the cost, this is a great software. It does what it needs to do, ticketing. Projects can use a bit of work but they still do the job.

Vantagens

Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.

Desvantagens

A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.

Brett
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.

Avaliado em 29/06/2017

Much easier to keep track of tickets efficently.

Vantagens

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Desvantagens

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

Daniel dB
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Not the pretiest, but perfect for MSPs like me

Avaliado em 13/07/2018

a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info

Vantagens

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Desvantagens

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

Oliver
Classificação geral
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Excellent management tool for service desks.

Avaliado em 31/07/2018

Worth the investment for a medium sized service desk of 200 users.

Vantagens

Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

Desvantagens

The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Still waiting for the page to load. Looks dated but is very functional.

Avaliado em 10/07/2018

I really like the ability to reset the local admin password for local PC's with this software running.

Vantagens

Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

Desvantagens

I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

You get what you pay for, but a fraction of other PSAs

Avaliado em 21/03/2019

Vantagens

One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.

Desvantagens

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.

Thom
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Kaseya as admin application

Avaliado em 06/12/2018

Vantagens

I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.

Desvantagens

We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.

Tara
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

So far, great product!

Avaliado em 01/11/2017

We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.

Vantagens

Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Desvantagens

Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

Laura
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy to use. Straight forward

Avaliado em 21/06/2017

Makes my job easier

Vantagens

Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Desvantagens

Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

Steve
Classificação geral
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Slight learning curve. Very intuitive. Easy management

Avaliado em 26/06/2017

Vantagens

It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

Desvantagens

It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Fred
Classificação geral
  • Porte da empresa: 51 - 200 funcionários
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Kaseya BMS is like a diet PSA tool

Avaliado em 23/01/2018

Vantagens

Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

Desvantagens

Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.