Avaliações do Kaseya BMS

Vantagens

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Desvantagens

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Vantagens

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Desvantagens

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Vantagens

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Desvantagens

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Vantagens

It is quite simple in comparison to some major players such as Autotask and Connectwise.

Desvantagens

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.

I do like the fact that these are organic features and not added on haphazardly.

Vantagens

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Desvantagens

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Vantagens

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Desvantagens

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Vantagens

Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.

Desvantagens

A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.

Vantagens

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Desvantagens

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

Vantagens

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Desvantagens

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

Vantagens

Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

Desvantagens

The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

Vantagens

One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.

Desvantagens

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.

Vantagens

I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.

Desvantagens

We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.

Vantagens

Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Desvantagens

Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

Vantagens

Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Desvantagens

Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

Vantagens

easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Desvantagens

creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

Vantagens

It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

Desvantagens

It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Vantagens

Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

Desvantagens

Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.

Vantagens

Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

Desvantagens

I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

Vantagens

The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days