Kaseya BMS
Solução de gestão empresarial para departamentos de TI e fornecedores de serviços gerenciados
4 /5 (20 avaliações) Escreva uma avaliação!A great client tool software
Vantagens
Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system
Desvantagens
Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.
Org Management
Overall business management has improved customer service with automated workflows. Better employee time management and tracking.
Vantagens
I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.
Desvantagens
I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.
BMS is a serviceable CRM at a good price, but leaves a few things to be desired.
We saved some money over our previous CRM.
Vantagens
In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.
Desvantagens
We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.
Great Integrations
We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
Vantagens
The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.
Desvantagens
Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.
Kaseya BMS- Starter PSA
Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
Vantagens
It is quite simple in comparison to some major players such as Autotask and Connectwise.
Desvantagens
It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.
I do like the fact that these are organic features and not added on haphazardly.
Positive learning curve
We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users
Vantagens
We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.
Desvantagens
some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.
Incorporating Kaseya BMS for our business has increased the managebility of our clients.
The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.
Vantagens
What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.
Desvantagens
The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Kaseya BMS - ticketing with all of the meat and potatoes features
For the cost, this is a great software. It does what it needs to do, ticketing. Projects can use a bit of work but they still do the job.
Vantagens
Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.
Desvantagens
A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.
Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.
Much easier to keep track of tickets efficently.
Vantagens
Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.
Desvantagens
Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

Not the pretiest, but perfect for MSPs like me
a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info
Vantagens
I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.
Desvantagens
It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.
Excellent management tool for service desks.
Worth the investment for a medium sized service desk of 200 users.
Vantagens
Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.
Desvantagens
The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.
You get what you pay for, but a fraction of other PSAs
Vantagens
One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.
Desvantagens
Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.
Kaseya as admin application
Vantagens
I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.
Desvantagens
We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.
So far, great product!
We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.
Vantagens
Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it
Desvantagens
Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate
Easy to use. Straight forward
Makes my job easier
Vantagens
Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too
Desvantagens
Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.
Good managemante program
This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.
Vantagens
easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.
Desvantagens
creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.
Slight learning curve. Very intuitive. Easy management
Vantagens
It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.
Desvantagens
It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Kaseya BMS is like a diet PSA tool
Vantagens
Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.
Desvantagens
Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.
Still waiting for the page to load. Looks dated but is very functional.
I really like the ability to reset the local admin password for local PC's with this software running.
Vantagens
Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.
Desvantagens
I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.
The Experience has been an amazing transformation of our Help desk
Vantagens
The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days