Avaliações do Kaseya BMS

Our main ticketing software which is so complete in every aspect we use it. Projects and service calls are great to ensure we are actually checking the work that needs to be done.

Workflows can get tricky and sometimes break stuff, but nothing support cannot solve

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

For a starting business BMS is very simple to setup and easy to use and just does what you need it to do.

The only negative I found was the reporting and could be easier to use

I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

The user interface is clear and easy to navigate

Poor integration with IT Glue which led to a loss of data

BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction.

The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx.
Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation.

It is quite simple in comparison to some major players such as Autotask and Connectwise.

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.

I do like the fact that these are organic features and not added on haphazardly.

Helps with managing endpoints, and scripting tasks

Works well when integrated properly with other kaseya products but when it goes wrong it goes really wrong.

- Easy to deploy.
- Its APIs are quite flexible and easy to integrate.
- The licensing model works well for a SAAS application

- The project management function is not optimal for big projects.
- The workflows do become quite difficult to manage as there is no way to easily view them.

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

BMS provides a modern interface for ticketing with powerful search and decent reporting.

Unfortunately, BMS really falls short on its loose integration with Kaseya VSA. The integration worked sometimes, but needed a frequent "resync" in order to show the latest devices. I had hoped to use the integration to streamline our business processes, but the constant need to switch back and forth between BMS and VSA was cumbersome and counter-productive.

Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.

A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.

I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.

We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.

Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate