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136 avaliações
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
On Call Made Easy
Avaliado em 19/01/2017
We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the ability that xMatters can. It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool.
Vantagens
Easy to use and effective.
Desvantagens
The current "cloud based" technologies makes it impossible to use when upstream DNS is having issues. That is true for any cloud services provider.
Resposta do xMatters Traduzir para o Português
Hi Brandon. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. If you have specific feedback on how we can improve our mobile rotation schedule set up, please pass that along to your CSM so we can review internally.
- Setor: Varejistas
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Get the right Support personnel involved, Right Now!
Avaliado em 11/01/2017
Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call personnel to perform first level support from anywhere via the mobile app and direct interaction with Control-M to gater Output and take actions directly with Control-M.
We also utilize an integration with Service-Now incident reporting to get the needed support quickly for other IT problems outside of our batch processing enviroments.
xMatters enables the right personnel to get involved quickly and also provides direct accountability which our managemnt teams appreciate.
Vantagens
Enables my team to get out of the manual notification processes when issues arise.
Anyone in the IT Organization can initiate notifications for support.
Desvantagens
Upgrades can be a bit tricky since the product does get cutomized for your personal needs.
Resposta do xMatters Traduzir para o Português
Hi Dave. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have even more improvements to our integration capabilities which will allow you to integrate more easily with tools in your organization. If you run into challenges during your upgrade, please reach out to our support team and they will be happy to assist.
- Setor: Aparelhos médicos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Room for improvement
Avaliado em 28/01/2017
At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included.
Vantagens
Sending a message is easy.
Desvantagens
The text to voice is sometimes unclear, and have to give the teams instructions.
Resposta do xMatters Traduzir para o Português
Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Giant spanner for your toolbox
Avaliado em 17/01/2017
This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.
Vantagens
SaaS based solution
Direct integration with my ITSM (ServiceNow) tool
Available App
Desvantagens
For complex scheduling, it can be difficult to fit into the constructs of the app
SaaS-based solution (constant changes)
Resposta do xMatters Traduzir para o Português
Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.
- Setor: Serviços financeiros
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
xMatters On-Demand review
Avaliado em 23/01/2017
xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications.
Vantagens
The flexibility of shifts and schedules and the plug-ins for 3rd party applications
Desvantagens
Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great
Resposta do xMatters Traduzir para o Português
Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know.
- Setor: Recursos Humanos
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
xmatters MPG review
Avaliado em 17/01/2017
We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.
Vantagens
easy to use
Desvantagens
Integraiton is no tout of box for our Control M version
Resposta do xMatters Traduzir para o Português
Dear Umesh. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ease of Use and Administration
Avaliado em 23/01/2017
I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc.
When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!
Vantagens
Ease of use, ease of administration, ease of support
Resposta do xMatters Traduzir para o Português
Dear Diana. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
- Setor: Seguros
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Communications software
Avaliado em 24/01/2017
We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications.
Vantagens
Ease of use
Resposta do xMatters Traduzir para o Português
Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
xMatters makes things easier
Avaliado em 17/01/2017
xMatters has made contacting on-call personnel a much easier process. Our company would use excel sheets for each department who had people on call. There was room for user error from not updating the excel sheet on the manager side to no reading the right phone number on the user side. With xMatters it take the hunting for the right team and number out of the equation. The users are able to search for the team they need and can easily message them using the built in messaging feature. Also, having on call individuals being able to immediately join bridges is a huge advantage. xMatters will continue to benefit out company in more ways when we integrate with ServiceNow.
Vantagens
It's very easy to use. Easy to explain to end users and show them how to navigate around their user profile.
Desvantagens
xMatters doesn't have the ability to make large changes to users or groups. An example would be if a new manager has been hired, to change the on call groups he manages I will need to click and load each group. There isn't an option to open in new window either. Or if a new manager takes over a group, I will need to go to each individual to change their supervisor to the new manager. Some managers can have 50+ individuals that report to them.
Resposta do xMatters Traduzir para o Português
Hi Steven. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and your feedback around easier administration of groups has been shared internally. The next time you speak to your CSM, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
- Setor: Petróleo e energia
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Very Functional
Avaliado em 23/01/2017
xMatters is a very robust product and easy to use. It provides me with a tool that gives me the needed automation in order to save cost for call outs.
Vantagens
integration with ServiceNow is a Plus
Desvantagens
not having the configuration capability to configure my integration to eliminate retired or inactive users or groups.
Resposta do xMatters Traduzir para o Português
Hi Patricia. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Administração pública
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
xMatters makes incident management comms easy
Avaliado em 10/01/2017
We have now been using xMatters for 9 months and have been impressed with both its functionality and its flexibility. The team that helped us to set up the system have been helpful, knowledgeable and responsive. The system has allowed us to create a number of pre-filled scenarios to send urgent comms to a wide variety of user groups and to easily set up holiday rotas.
The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.
Overall I really like the system and would recommend others to consider using it.
Vantagens
Easy to add users, devices and manage groups
Flexibility to create scenarios
Android app
Resposta do xMatters Traduzir para o Português
Hi Richard. We are so happy our product is working well for your business and appreciate you taking the time to review. It sounds like the voice alerts in different accents may be creating a disjointed feel for you. Please talk to your CSM so we can determine how we may be able to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Very Great Product
Avaliado em 20/01/2017
I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question.
Vantagens
What I like the most is how easy the product is to use and how quick and knowledgeable the customer support is .
Desvantagens
Wish there was a little more visibility into the subscriptions of users from a admin perspective.
Resposta do xMatters Traduzir para o Português
Hi Antwane. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We have shared your feedback internally regarding better visibility to subscription of users to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
- Setor: Bens de consumo
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Kellogg xMatters Instance
Avaliado em 09/01/2017
We love doing business with xMatters and our experience has been nothing but Grrrreeaat!
xMatters has proven to be a key component of our automated incident and notification system.
Resposta do xMatters Traduzir para o Português
Hi Brian. Thank you for taking the time to leave a review for xMatters and so happy it has been a Grrrreeaat experience. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great experience with xMatters
Avaliado em 23/01/2017
I've been an xMatters customer for over 5 years now - used it while at my previous company and then implemented it at my current company. During this time I have seen great improvements with the features and integrations. The quality of the product is superior to some of the other's that I've seen on the market. Customer Service is more than just a support function, they truly work with you, providing guidance and help you build out a process catered to your organization.
Vantagens
Simple UI, easy to use, develop
Desvantagens
Though the mobile app works really well, it would be nice to see more functionality built into it.
Resposta do xMatters Traduzir para o Português
Hi Renuka. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great product to make easy incident management
Avaliado em 13/01/2017
Excellent tool by its functionality and its flexibility. Save time and money to find a right resource to resolve an issue.
I really like the system and would recommend others to consider using it.
Vantagens
Easy to use. Manage people, groups, and mail notifications.
Mobile app is supported
Desvantagens
No found any cons at this time
Resposta do xMatters Traduzir para o Português
Hi Miguel. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
First Cash / Cash America Review - Kevin Ownbey
Avaliado em 17/01/2017
I have had an overall great experience. The features and functionality of all of the software that we use is easy and friendly. Also is very informative.
Resposta do xMatters Traduzir para o Português
Hi Kevin. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Good enough
Avaliado em 20/01/2017
The layer is complex to configure, and Is not very user friendly, works fine but could be better if we can manage more setting to configure the shift rolls.
Vantagens
Good quality in the calls
Desvantagens
Layout very confuse
Resposta do xMatters Traduzir para o Português
Hi Dino. Thanks very much for leaving an xMatters review on Capterra. It is appreciated by all of us. We are always looking at ways to improve our user interface so if you have specific feedback on some of the challenges you are facing, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
- Setor: Varejistas
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Deliver Manager
Avaliado em 19/01/2017
This is really an efficient and effective tool that helps to reach out to team and escalation contacts as we expected.
Vantagens
schedule multiple shift roster. This helps us to defined all onshore and offshore shifts.
Also, availability on iOS is great.
Desvantagens
nothing much
Resposta do xMatters Traduzir para o Português
Hi Nageshwar. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Indústria farmacêutica
- Porte da empresa: 10 000+ funcionários
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A software company that listens.
Avaliado em 17/01/2017
xMatters is a company that listens to their clients' needs. Both the web and mobile applications are user-friendly and always improving based on feedback. The support and engagement from the staff is superior. Everything you need is on their website providing transparency and trust to potential customers.
Vantagens
Ease of use and continual improvements.
Resposta do xMatters Traduzir para o Português
Dear Jennifer. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
xMatters is a nice alerting solution
Avaliado em 09/01/2017
We have been running xMatters now with positive results. The ability to create multiple alerting schedules, different escalation criteria, and different communication plans makes this a great tool to work with. The tool is very easy to understand, and easy to train our end users on. The team from xMatters has also been very helpful and communicate well.
However we have been desperately waiting to get the ability to put recipients on the subscription menu as an option. This will greatly help out our managers who want to be alerted as an FYI but not have to be directly placed in an oncall rotation for all of their groups. PLEASE make this available soon!
Thanks!
Resposta do xMatters Traduzir para o Português
Hi Scott. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I was personally excited to read your perspective about putting recipients on the subscription menu. This is feedback we are sharing internally. Reviews also allow prospective customers to get an idea of what it¿s like to work with xMatters as a company and what the product experience will be like. Thanks for taking the time. It is appreciated by all of us. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
- Setor: Hospitais e Saúde
- Porte da empresa: 10 000+ funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Unimpressed
Avaliado em 19/01/2017
I have no comment as to Support or Value, I am only a user. My Sys admin uses support, and I don't know what was paid for the product. As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how. Not intuitive. Also, the process to replace a person in rotation (say for a short vacation) is unnecessarily complicated.
Vantagens
In the end, it meets our need, but could be much better.
Desvantagens
See previous comment
Resposta do xMatters Traduzir para o Português
Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are always looking at ways to improve our user interface to make it even more intuitive and easier for our end-users. We have a number of new features coming in the next release that should help address some of your challenges. If you have additional feedback, please contact your CSM and they will be happy to assist you.
- Setor: Segurança e investigações
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
xMatters Review
Avaliado em 09/01/2017
We recently switched to xMatters from another mass notification program. xMatters is leaps and bounds ahead of other systems out there. The program is easy to use, and we love that we can create messages and pre-record them to execute on a moments notice. This has allowed us to improve our communication in different ways now that we can reach folks easily and efficiently. xMatters is a great tool!
Vantagens
Ease of use.
Resposta do xMatters Traduzir para o Português
Hi Jillian. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment and glad our product is doing so well for your business. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Serviços e tecnologia da informação
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
xMatters Review
Avaliado em 01/02/2017
Our company uses xMatters as a notification tool for our global service delivery. It sends a specific alert message to our engineers so they can respond to urgent tickets raised by our clients in time. The xMatters support team is very responsive and helps us customize the platform based on our business requirements. I look forward to seeing more features and reporting functionalities from xMatters soon.
Resposta do xMatters Traduzir para o Português
Hi Rachel. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Additionally, we will continue to improve our reporting capabilities over the next few releases.
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
TTS quality
Avaliado em 12/01/2017
TTS quality can be inconsistent. So much so that we're looking for ways to minimize its use. It's not uncommon to receive complaints after a mass notifies from our internal user community including VIPs. We're continuing to work with support (high marks) to address.
Resposta do xMatters Traduzir para o Português
Hi Mike. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Recently we made a change to our TTS solution and hopefully you are seeing an improved quality as a result of this effort. If you continue to have challenges, please reach out to your CSM and they will work with our support and engineering teams to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Setor: Serviços financeiros
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
xMatters - Easy to use
Avaliado em 09/02/2017
xMatters communication tool is simple to load (via the app) or use via the web and easy to train others on for use if you have teams in the field, other offices, etc. I've used multiple tools in this realm and this ranks up there with the others, if not even better for ease of use.
Vantagens
ease of use.
Desvantagens
none so far.
Resposta do xMatters Traduzir para o Português
Hi Steve. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.