xMatters

4,5 (137)
Escreva uma avaliação!
Plataforma de alertas de TI para gerar ações em empresas.

Classificação geral

4,5 /5
(137)
Relação qualidade/preço
4,3/5
Recursos
4,4/5
Praticidade
4,5/5
Suporte ao cliente
4,7/5

96%
dos usuários recomendam este app
Classificar por

137 avaliações

Reid
Classificação geral
  • Setor: Software
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

No doubts here.

Avaliado em 17/01/2017

We use xMatters for manual and automated notifications. The application and APIs are easy to use,...

We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. I rated value for the money four stars only because some of our users receive very few alerts but the licenses are based on based on the level of response needed and not on overall usage. Even so, the license costs are reasonable and we are definitely getting the value needed.

From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The support staff is top notch.

Vantagens

Ease of setup/use. Ability to integrate into other applications.

Desvantagens

Cost. (Shouldn't everything be free?)

Resposta do xMatters

Hi Reid. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in our environment.

Darren
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Giant spanner for your toolbox

Avaliado em 17/01/2017

This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand...

This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.

Vantagens

SaaS based solution
Direct integration with my ITSM (ServiceNow) tool
Available App

Desvantagens

For complex scheduling, it can be difficult to fit into the constructs of the app
SaaS-based solution (constant changes)

Resposta do xMatters

Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

Glenda
Classificação geral
  • Setor: Aparelhos médicos
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Room for improvement

Avaliado em 28/01/2017

At KARL STORZ it confounds us that we are not able to send notifications to entire organization...

At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included.

Vantagens

Sending a message is easy.

Desvantagens

The text to voice is sometimes unclear, and have to give the teams instructions.

Resposta do xMatters

Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it.

Michael
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

xMatters On-Demand review

Avaliado em 23/01/2017

xMatters has been a great help to our company in achieving our SLA's for support call-outs and have...

xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications.

Vantagens

The flexibility of shifts and schedules and the plug-ins for 3rd party applications

Desvantagens

Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great

Resposta do xMatters

Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know.

Kyla
Classificação geral
  • Setor: Serviços meio ambientais
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great 2-Way Communications Platform

Avaliado em 16/01/2017

We have been using xMatters software now for 2 years. Having the ability to instantly contact...

We have been using xMatters software now for 2 years. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The support from the xMatters team has been fantastic, working with us to implement improvements and solve any issues as quickly as possible. We are planning a new integration project this year, which will further improve our rescue service and we look forward to working with the xMatters team to make it happen.

Resposta do xMatters

Dear Kyla. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Brian
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

xMatters is great for incident management

Avaliado em 19/01/2017

The product was easy to setup, the engagement team help us to integrate two of our apps. The system...

The product was easy to setup, the engagement team help us to integrate two of our apps. The system works very well for our needs. Support is excellent, they jump on to issues raised in minutes if not seconds. The system is very reliable. My only wish is for better guidance and help in setting up some of the integrated products to do more than what is out of the box for those products.

Vantagens

Stability, out of the box value.

Desvantagens

lack of help for doing new things with integrated products, but that's not expected.

Resposta do xMatters

Hi Brian. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in your organization. If you have specific feedback on how we can improve our documentation, please let your CSM know and we will work with our Product Communications team.

Brandon
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

On Call Made Easy

Avaliado em 19/01/2017

We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the...

We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the ability that xMatters can. It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool.

Vantagens

Easy to use and effective.

Desvantagens

The current "cloud based" technologies makes it impossible to use when upstream DNS is having issues. That is true for any cloud services provider.

Resposta do xMatters

Hi Brandon. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. If you have specific feedback on how we can improve our mobile rotation schedule set up, please pass that along to your CSM so we can review internally.

Umesh
Classificação geral
  • Setor: Recursos Humanos
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

xmatters MPG review

Avaliado em 17/01/2017

We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues,...

We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.

Vantagens

easy to use

Desvantagens

Integraiton is no tout of box for our Control M version

Resposta do xMatters

Dear Umesh. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

Diana
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ease of Use and Administration

Avaliado em 23/01/2017

I am a software administrator, and this is the least "problematic" application I administer. There...

I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc.

When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!

Vantagens

Ease of use, ease of administration, ease of support

Resposta do xMatters

Dear Diana. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

Kelley
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Communications software

Avaliado em 24/01/2017

We use xMatters for both business continuity events and IT on-call management. xMatters has greatly...

We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications.

Vantagens

Ease of use

Resposta do xMatters

Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Patricia
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Very Functional

Avaliado em 23/01/2017

xMatters is a very robust product and easy to use. It provides me with a tool that gives me the...

xMatters is a very robust product and easy to use. It provides me with a tool that gives me the needed automation in order to save cost for call outs.

Vantagens

integration with ServiceNow is a Plus

Desvantagens

not having the configuration capability to configure my integration to eliminate retired or inactive users or groups.

Resposta do xMatters

Hi Patricia. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Jisu
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Page your support team easily

Avaliado em 01/02/2017

Simple user interface, easily customizable. My company uses it to setup on call rosters. We setup...

Simple user interface, easily customizable. My company uses it to setup on call rosters. We setup our team rosters based on shift and also set the device priorities, and it follows the complex rules . We love this product

Vantagens

Easily customizable

Desvantagens

Reporting features can be improved

Resposta do xMatters

Hi Jisu. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Additionally, we will also be improving our reporting capabilities over the next few releases.

Antwane
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Very Great Product

Avaliado em 20/01/2017

I use xMatters on a daily basis as the SME for my company. The product is very easy to use and...

I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question.

Vantagens

What I like the most is how easy the product is to use and how quick and knowledgeable the customer support is .

Desvantagens

Wish there was a little more visibility into the subscriptions of users from a admin perspective.

Resposta do xMatters

Hi Antwane. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We have shared your feedback internally regarding better visibility to subscription of users to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

CJ
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

xMatter Rating

Avaliado em 26/01/2017

We use xMatter for paging. Seems to be a good overall application to use. xMatter support is...

We use xMatter for paging. Seems to be a good overall application to use. xMatter support is great and works with us on customization to fit our needs.

Vantagens

Paging functionality for the most part. Easy to navigate screens.

Desvantagens

From my experience, we had issues with limitations on how we can use it for events.

Resposta do xMatters

Hi CJ. We are so happy our product is working well for your business and appreciate you taking the time to review. The next time you are working with your CSM, talk to them about your use case for events to see how best you can leverage xMatters for it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

diandra
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Great Customer Service Team

Avaliado em 22/07/2019

Great product, however, I think it is best used with people who have more IT and support skills,...

Great product, however, I think it is best used with people who have more IT and support skills, compared to those who are just starting out.

Vantagens

Super easy to use, and the customer service team is on it when you need help troubleshooting an issue. You don't even have to be very good at IT and can initiate the need for support, which greatly helps clients. It's easy to use, and makes scheduling a dream.

Desvantagens

It's quite pricey, especially for a small business. We ultimately decided not to use it, because it was so flexible. It made it a bit hard to use and confusing at times, especially for those who do not have the best background in IT.

Resposta do xMatters

Thank you Diandra for that honest feedback! We'll take your comments to heart. At xMatters we're always looking at ways to improve ease-of-use, especially for those just starting out!

We do have a free product for ten users of less. While it does not offer phone or SMS capabilities it's a solid tool for small teams to get started. A short, simple xMatters 101 class has also proved helpful to novice users. It's worth checking out xMatters again!

Again, thank you for sharing your experience with us!

Shaun
Classificação geral
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

xMatters Experience

Avaliado em 26/01/2017

As an developer and message sender for xMatters at Principal I find it easy to design and set up...

As an developer and message sender for xMatters at Principal I find it easy to design and set up messages from daily information messages to select groups to emergency messages to the entire amount of employees.

Resposta do xMatters

Hi Shaun. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Robert
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great Customer Support -I really like the cloud version for it's up time and availability.

Avaliado em 11/07/2017

Reliability of notifications.
Cloud version - all upgrades are handled by xmatters.

Reliability of notifications.
Cloud version - all upgrades are handled by xmatters.

Vantagens

Notifications are 100% delivered
Ability to format notifications with company skin
Very powerful call schedule rotations

Desvantagens

Cost per license and support
Cannot view call schedules in the past.
Direct AD authentication is not available.

Ashish
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I have had a great experience with xMatters till date.

Avaliado em 19/01/2017

I have been using xMatters for quite some time now and it has been a great experience overall. I...

I have been using xMatters for quite some time now and it has been a great experience overall. I love the interface and features.

Vantagens

Interface

Desvantagens

Few Predefined message templates could be provided with would ease the process of page out.

Resposta do xMatters

Hi Ashish. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to improve our product and service our customers. Please work with your CSM on the types of templates you are looking for so we can internally review them. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Sandy
Classificação geral
  • Setor: Mercado de capitais
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Pretty good

Avaliado em 20/01/2017

xMatters, on the whole, is a good product. The calendar view could use a little work. You really...

xMatters, on the whole, is a good product. The calendar view could use a little work. You really have to look hard to tell who is really on call especially if someone is doing a temporary replacement and they don't replace the person for their full shift. Other than that it work like it should.

Vantagens

It works as advertised.

Desvantagens

The way the calendar displays who is on call.

Resposta do xMatters

Hi Sandy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and in it we are improving our Who's on Call report so we hope it addresses your concerns.

Troy
Classificação geral
  • Setor: Hotelaria
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product supported by great people

Avaliado em 09/01/2017

We use AppDynamics for our business, and we have found that troubleshooting has never been easier. ...

We use AppDynamics for our business, and we have found that troubleshooting has never been easier. Excited to see what happens in the years to come, but it's already so mature for what you get. Highly recommend.

Vantagens

Ease of use, intuitive, full featured, great support staff, easy to administer

Resposta do xMatters

Hi Troy. We are so happy our xMatters product is working well for your business and it is helping your team troubleshoot more easily. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Mark
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy, Simple to use

Avaliado em 19/01/2017

xMatters has been a very reliable, user friendly application for both admins and end users alike....

xMatters has been a very reliable, user friendly application for both admins and end users alike. Highly recommended.

Vantagens

Simple, Reliable, Feature rich

Resposta do xMatters

Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Michael
Classificação geral
  • Setor: Fabricação elétrica/eletrônica
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Major Incident Manager

Avaliado em 11/01/2017

The response, prompt for the request. and able to solve problems in time.
it's very helpful toward...

The response, prompt for the request. and able to solve problems in time.
it's very helpful toward dealing with the major incident.
reduce our time to find the right resources.

Thanks!

Resposta do xMatters

Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Deonna
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 10 000+ funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Systems Support Associate

Avaliado em 24/01/2017

xMatters has evolved into a user-friendly format that meets our department's need to establish our...

xMatters has evolved into a user-friendly format that meets our department's need to establish our on-call tree functions.

Resposta do xMatters

Hi Deonna. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Joby
Joby
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

XMatters User

Avaliado em 26/03/2019

Easy to use would recommend

Easy to use would recommend

Vantagens

Easy to create groups for alerting for on call purpose

Desvantagens

Setimes it rotates main on call person after each alert

Resposta do xMatters

Thank you for taking the time to tell us about your experience with xMatters, Joby!

Our support team and the online community are a good resource if something isn't behaving quite the way you think it should.

Thanks for the feedback!

Steve
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

xMatters - Easy to use

Avaliado em 09/02/2017

xMatters communication tool is simple to load (via the app) or use via the web and easy to train...

xMatters communication tool is simple to load (via the app) or use via the web and easy to train others on for use if you have teams in the field, other offices, etc. I've used multiple tools in this realm and this ranks up there with the others, if not even better for ease of use.

Vantagens

ease of use.

Desvantagens

none so far.

Resposta do xMatters

Hi Steve. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.