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137 avaliações
- Setor: Software
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
No doubts here.
Avaliado em 17/01/2017
We use xMatters for manual and automated notifications. The application and APIs are easy to use,...
We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. I rated value for the money four stars only because some of our users receive very few alerts but the licenses are based on based on the level of response needed and not on overall usage. Even so, the license costs are reasonable and we are definitely getting the value needed.
From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The support staff is top notch.
Vantagens
Ease of setup/use. Ability to integrate into other applications.
Desvantagens
Cost. (Shouldn't everything be free?)
Resposta do xMatters
Hi Reid. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in our environment.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Giant spanner for your toolbox
Avaliado em 17/01/2017
This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand...
This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.
Vantagens
SaaS based solution
Direct integration with my ITSM (ServiceNow) tool
Available App
Desvantagens
For complex scheduling, it can be difficult to fit into the constructs of the app
SaaS-based solution (constant changes)
Resposta do xMatters
Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.
- Setor: Aparelhos médicos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Room for improvement
Avaliado em 28/01/2017
At KARL STORZ it confounds us that we are not able to send notifications to entire organization...
At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included.
Vantagens
Sending a message is easy.
Desvantagens
The text to voice is sometimes unclear, and have to give the teams instructions.
Resposta do xMatters
Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it.
- Setor: Serviços financeiros
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
xMatters On-Demand review
Avaliado em 23/01/2017
xMatters has been a great help to our company in achieving our SLA's for support call-outs and have...
xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications.
Vantagens
The flexibility of shifts and schedules and the plug-ins for 3rd party applications
Desvantagens
Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great
Resposta do xMatters
Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know.
- Setor: Serviços meio ambientais
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great 2-Way Communications Platform
Avaliado em 16/01/2017
We have been using xMatters software now for 2 years. Having the ability to instantly contact...
We have been using xMatters software now for 2 years. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The support from the xMatters team has been fantastic, working with us to implement improvements and solve any issues as quickly as possible. We are planning a new integration project this year, which will further improve our rescue service and we look forward to working with the xMatters team to make it happen.
Resposta do xMatters
Dear Kyla. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
xMatters is great for incident management
Avaliado em 19/01/2017
The product was easy to setup, the engagement team help us to integrate two of our apps. The system...
The product was easy to setup, the engagement team help us to integrate two of our apps. The system works very well for our needs. Support is excellent, they jump on to issues raised in minutes if not seconds. The system is very reliable. My only wish is for better guidance and help in setting up some of the integrated products to do more than what is out of the box for those products.
Vantagens
Stability, out of the box value.
Desvantagens
lack of help for doing new things with integrated products, but that's not expected.
Resposta do xMatters
Hi Brian. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory which will make it even easier to integrate with tools in your organization. If you have specific feedback on how we can improve our documentation, please let your CSM know and we will work with our Product Communications team.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
On Call Made Easy
Avaliado em 19/01/2017
We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the...
We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the ability that xMatters can. It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool.
Vantagens
Easy to use and effective.
Desvantagens
The current "cloud based" technologies makes it impossible to use when upstream DNS is having issues. That is true for any cloud services provider.
Resposta do xMatters
Hi Brandon. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. If you have specific feedback on how we can improve our mobile rotation schedule set up, please pass that along to your CSM so we can review internally.
- Setor: Recursos Humanos
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
xmatters MPG review
Avaliado em 17/01/2017
We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues,...
We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.
Vantagens
easy to use
Desvantagens
Integraiton is no tout of box for our Control M version
Resposta do xMatters
Dear Umesh. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ease of Use and Administration
Avaliado em 23/01/2017
I am a software administrator, and this is the least "problematic" application I administer. There...
I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc.
When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!
Vantagens
Ease of use, ease of administration, ease of support
Resposta do xMatters
Dear Diana. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
- Setor: Seguros
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Communications software
Avaliado em 24/01/2017
We use xMatters for both business continuity events and IT on-call management. xMatters has greatly...
We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications.
Vantagens
Ease of use
Resposta do xMatters
Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
xMatters makes things easier
Avaliado em 17/01/2017
xMatters has made contacting on-call personnel a much easier process. Our company would use excel...
xMatters has made contacting on-call personnel a much easier process. Our company would use excel sheets for each department who had people on call. There was room for user error from not updating the excel sheet on the manager side to no reading the right phone number on the user side. With xMatters it take the hunting for the right team and number out of the equation. The users are able to search for the team they need and can easily message them using the built in messaging feature. Also, having on call individuals being able to immediately join bridges is a huge advantage. xMatters will continue to benefit out company in more ways when we integrate with ServiceNow.
Vantagens
It's very easy to use. Easy to explain to end users and show them how to navigate around their user profile.
Desvantagens
xMatters doesn't have the ability to make large changes to users or groups. An example would be if a new manager has been hired, to change the on call groups he manages I will need to click and load each group. There isn't an option to open in new window either. Or if a new manager takes over a group, I will need to go to each individual to change their supervisor to the new manager. Some managers can have 50+ individuals that report to them.
Resposta do xMatters
Hi Steven. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and your feedback around easier administration of groups has been shared internally. The next time you speak to your CSM, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Very Great Product
Avaliado em 20/01/2017
I use xMatters on a daily basis as the SME for my company. The product is very easy to use and...
I use xMatters on a daily basis as the SME for my company. The product is very easy to use and does its intended function very well. The best part in my experience is the very quick and knowledge customer support that I receive no matter the question.
Vantagens
What I like the most is how easy the product is to use and how quick and knowledgeable the customer support is .
Desvantagens
Wish there was a little more visibility into the subscriptions of users from a admin perspective.
Resposta do xMatters
Hi Antwane. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We have shared your feedback internally regarding better visibility to subscription of users to our internal team. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
- Setor: Imobiliárias
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
xMatters really does matter!
Avaliado em 23/01/2017
Awesome tool to keep management informed and help your business stay afloat Before and After -...
Awesome tool to keep management informed and help your business stay afloat Before and After - should a disastrous events occur.
Vantagens
Plenty of tools and resources to educate yourself.
Desvantagens
Too much information that doesnt pertain to all.
Resposta do xMatters
Hi Ranee. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking to improve our user interface and if you have specific feedback, please share them with your CSM. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great experience with xMatters
Avaliado em 23/01/2017
I've been an xMatters customer for over 5 years now - used it while at my previous company and then...
I've been an xMatters customer for over 5 years now - used it while at my previous company and then implemented it at my current company. During this time I have seen great improvements with the features and integrations. The quality of the product is superior to some of the other's that I've seen on the market. Customer Service is more than just a support function, they truly work with you, providing guidance and help you build out a process catered to your organization.
Vantagens
Simple UI, easy to use, develop
Desvantagens
Though the mobile app works really well, it would be nice to see more functionality built into it.
Resposta do xMatters
Hi Renuka. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Awesome Tool
Avaliado em 16/02/2017
I strongly recommend this tool if you want to avoid all hurdles in your day to day support...
I strongly recommend this tool if you want to avoid all hurdles in your day to day support activities .
Vantagens
Easy to manage
Desvantagens
Search options can be further improved
Resposta do xMatters
Hi Venkata. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
xMatters Experience
Avaliado em 26/01/2017
As an developer and message sender for xMatters at Principal I find it easy to design and set up...
As an developer and message sender for xMatters at Principal I find it easy to design and set up messages from daily information messages to select groups to emergency messages to the entire amount of employees.
Resposta do xMatters
Hi Shaun. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Setor: Hospitais e Saúde
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great Customer Support -I really like the cloud version for it's up time and availability.
Avaliado em 11/07/2017
Reliability of notifications.
Cloud version - all upgrades are handled by xmatters.
Reliability of notifications.
Cloud version - all upgrades are handled by xmatters.
Vantagens
Notifications are 100% delivered
Ability to format notifications with company skin
Very powerful call schedule rotations
Desvantagens
Cost per license and support
Cannot view call schedules in the past.
Direct AD authentication is not available.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I have had a great experience with xMatters till date.
Avaliado em 19/01/2017
I have been using xMatters for quite some time now and it has been a great experience overall. I...
I have been using xMatters for quite some time now and it has been a great experience overall. I love the interface and features.
Vantagens
Interface
Desvantagens
Few Predefined message templates could be provided with would ease the process of page out.
Resposta do xMatters
Hi Ashish. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to improve our product and service our customers. Please work with your CSM on the types of templates you are looking for so we can internally review them. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Setor: Mercado de capitais
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Pretty good
Avaliado em 20/01/2017
xMatters, on the whole, is a good product. The calendar view could use a little work. You really...
xMatters, on the whole, is a good product. The calendar view could use a little work. You really have to look hard to tell who is really on call especially if someone is doing a temporary replacement and they don't replace the person for their full shift. Other than that it work like it should.
Vantagens
It works as advertised.
Desvantagens
The way the calendar displays who is on call.
Resposta do xMatters
Hi Sandy. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and in it we are improving our Who's on Call report so we hope it addresses your concerns.
- Setor: Hotelaria
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great product supported by great people
Avaliado em 09/01/2017
We use AppDynamics for our business, and we have found that troubleshooting has never been easier. ...
We use AppDynamics for our business, and we have found that troubleshooting has never been easier. Excited to see what happens in the years to come, but it's already so mature for what you get. Highly recommend.
Vantagens
Ease of use, intuitive, full featured, great support staff, easy to administer
Resposta do xMatters
Hi Troy. We are so happy our xMatters product is working well for your business and it is helping your team troubleshoot more easily. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Setor: Serviços e tecnologia da informação
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Easy, Simple to use
Avaliado em 19/01/2017
xMatters has been a very reliable, user friendly application for both admins and end users alike....
xMatters has been a very reliable, user friendly application for both admins and end users alike. Highly recommended.
Vantagens
Simple, Reliable, Feature rich
Resposta do xMatters
Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Major Incident Manager
Avaliado em 11/01/2017
The response, prompt for the request. and able to solve problems in time.
it's very helpful toward...
The response, prompt for the request. and able to solve problems in time.
it's very helpful toward dealing with the major incident.
reduce our time to find the right resources.
Thanks!
Resposta do xMatters
Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Setor: Serviços financeiros
- Porte da empresa: 10 000+ funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 7.0 /10
Systems Support Associate
Avaliado em 24/01/2017
xMatters has evolved into a user-friendly format that meets our department's need to establish our...
xMatters has evolved into a user-friendly format that meets our department's need to establish our on-call tree functions.
Resposta do xMatters
Hi Deonna. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

- Setor: Hardware
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
XMatters User
Avaliado em 26/03/2019
Easy to use would recommend
Easy to use would recommend
Vantagens
Easy to create groups for alerting for on call purpose
Desvantagens
Setimes it rotates main on call person after each alert
Resposta do xMatters
Thank you for taking the time to tell us about your experience with xMatters, Joby!
Our support team and the online community are a good resource if something isn't behaving quite the way you think it should.
Thanks for the feedback!
- Setor: Serviços financeiros
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
xMatters - Easy to use
Avaliado em 09/02/2017
xMatters communication tool is simple to load (via the app) or use via the web and easy to train...
xMatters communication tool is simple to load (via the app) or use via the web and easy to train others on for use if you have teams in the field, other offices, etc. I've used multiple tools in this realm and this ranks up there with the others, if not even better for ease of use.
Vantagens
ease of use.
Desvantagens
none so far.
Resposta do xMatters
Hi Steve. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.