Phenomenal product with amazing support backing it.
Their support is top-notch. We couldn't run our business without it!
We've been with Continuum from the beginning and they get better all the time. One of their best qualities is the constant striving for improvement.
They are always adding new features to bring additional value to the platform.
Their outsourcing is definitely a major focus, bringing the "Tech Advantage" program and their 24/7 NOC for support you can start up with very low operating budget and support large environments very quickly.
Some of the RMM components are still based on old framework and there are limitations. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.
Long time user
We've been using Continuum for over 5 years. We've been with them through a lot of great changes. I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time.
Our reps are great, helpful and knowledgeable. The NOC has provided us the ability to not have to staff up as much as we would have otherwise.
Reporting and remote access are really strong.
Sometimes the web interface is slower than I'd like. It's been improved quite a bit over the years, but could still use more.
My Experience With Continuum
Best RMM Tool for the Next Gen MSPs
On-boarding client machines has never been so quick and painless. I tried just about every RMM platform out there and I always found myself spending hours re-configuring or reinstalling something. It doesn't cost anything to try Continuum RMM so I definitely recommend giving them a chance.
I consider my company to be among the next generation of managed service providers in the IT industry. Continuum helps me provide services to larger clients that I wouldn't normally be able to take on. With their Network Operations Center staff my company can reliably manage our clients servers. Using Continuum's Helpdesk I can focus on high-margin work and most importantly spending time with the client. My clients absolutely love the ability to easily access their office computers in a secure manner.
I have to use another platform in order to provide quick support to users that aren't yet clients. Other than that there really aren't any other issues with this awesome RMM tool.
Just the right services...
Continuum has provided services that compliment our line of services, the synergy is spurring growth. Your partner support is top of the line, best in class, A++!
The human connected element (NOC/ Help Desk)
Difficult to troubleshoot. (I.e. The communicator won't start...)
Great product to manage computers
Powerful and Easy to use!
Continuum does not just offer a tool set, but they are a true partner for Managed Service Providers! The platform offers a comprehensive tool set in an easy to use interface. Continuum has allowed my team to focus on billable work and not spending hours on day to day service issues.
Driven with the power of the cloud!! No infrastructure to maintain.
There are a few features we would like to see, but the Continuum team advised there are new updates released monthly.
The customer Management portal is great. Gets great alerts when the customer's hardware has issues. Very easy to deploy and get learning tools in their University forms. Very effect for companies that want to grow with doing monthly recurring revenue.
Nothing is bad about this software very great customer service. And Very proactive customer management.
Continuum is a full featured RMM and help desk platform that has enabled me to grow my business!
I own a small I.T. business and using the Continuum solution has enabled me to grow my small business without the need of hiring additional internal staff.
Cost. I am a small business owner and really have to watch my bottom dollar closely. I can always use a discount!
Couldn't do it without Continuum
In a crowded space of RMM providers, Continuum continues to stand out from the competition. With Continuum, you're not simply purchasing software tools, you're partnering with a giant support team of account managers, technical managers, and network operations engineers. That partnership is invaluable to us.