--- description: Avaliações detalhadas do Freshchat com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshchat com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.pt/software/106095/freshchat Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/106095/freshchat?page=2) > O Freshdesk Messaging (anteriormente Freshchat) é um software de mensagens para as equipes de suporte ao cliente conversarem com os clientes no site, em aplicativos móveis ou em redes sociais. > > Verdict: Rated **4.1/5** by 115 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.1/5** | 115 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 3.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 1799,00 ₹ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, coreano, espanhol, francês, inglês, japonês, neerlandês, polaco, português, russo, sueco, tailandês, turco - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - AI Copilot - API - Acesso para Celular - Alertas/notificações - Analítica aumentada - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Compartilhamento de arquivos - Comunicação multicanal - Controle e acesso remoto - Conversas em tempo real - Customer Communication ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.pt/directory/1139/customer-communications-management/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Slack](https://www.getapp.pt/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Freshchat is like a dashcam for your business" — 5.0/5 > **Don** | *8 de maio de 2021* | Redação e edição de texto | Recommendation rating: 10.0/10 > > **Vantagens**: I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site. > > **Desvantagens**: I think some browsers do have features that block some users. Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes. > > Love FreshChat. I think it seriously is like having a portal into your users desktop and they are actively on my pages. TOP TIP - dont set it up on homepage, set it up on inner pages of your site. ----- ### "Bring customer servie level to the next level" — 4.0/5 > **Muneeba** | *1 de março de 2018* | Pesquisa | Recommendation rating: 7.0/10 > > **Vantagens**: I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business. > > **Desvantagens**: It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know\! ----- ### "You get what you pay for." — 3.0/5 > **Avaliador Verificado** | *13 de dezembro de 2018* | Software | Recommendation rating: 5.0/10 > > **Vantagens**: Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options. > > **Desvantagens**: Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there. ----- ### "A good chatting platform" — 4.0/5 > **Jatin** | *26 de abril de 2019* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: Very clean and simple user interface. Instant messaging is very convenient and comes bundled with many features like sharing images and videos. > > **Desvantagens**: I don't have any cons as per now but I would surely like to see some additional features like bot replies should be bit less robotic type. ----- ### "Easy to set up and easy to manage" — 5.0/5 > **Krishna** | *10 de agosto de 2018* | Serviços de informação | Recommendation rating: 6.0/10 > > **Vantagens**: All required options are available. Reports and dashboard features are good. > > **Desvantagens**: Sometimes the notifications do not pop up on time which makes the agents difficult to act faster. > > Good and easy to set up ----- Page: 1 / 6\ Seguinte: [Next page](https://www.getapp.pt/software/106095/freshchat?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/106095/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data