Avaliações do Pendo

The granularity of data that Pendo surfaces, and the actionability it presents to its users, is among the best I've seen in this space. It's only for lack of time that I haven't dug more into the features we have available to us. I particularly like the ability to great guided experiences that vary based on the segment the user is in. As a product manager, I often log in just to poke around the usage numbers to see if I am taken down any interesting usage paths that cause me to think more critically about why certain behaviors are being exhibited, and Pendo makes that data very accessible.

I think Pendo's usability / user interface could use some work. It has a very hierarchical UI, and it's often easy to get confused about where you are within a particular workflow and how to navigate one layer back. The guided experience creation and testing is getting better, but still has a ways to go in terms of a clean user experience. Feature tagging and page creation often takes a long time to process, and it can stall out your workflow.

Pendo is truly out-of-the-box fantastic and allows for product teams to communicate with users plus then analyze user behavior to drive decision-making and prioritization. It's great to announce and track feature adoption, allows for just about any customization, and its interface is easy to use even if someone doesn't have a lot of coding or website building experience. Their customer service is superior, and the company is very communicative and always has great new things for us as users.

Sometimes Pendo can be tricky with older code bases or with iframes, and rarely the guide builder behaves erratically so it's hard to tell how much you've saved.

I really like the way it seamlessly integrates with our applications. Once integrated, it can pull analytics even if you do tag the pages/features at a later date, back in time to the original point of integration.

I also find the segmentation framework where one can enhance the user identification data, integrate with salesforce information and more very valuable and insightful.

Really very useful to be able to track usage and non-usage by persona and push out guides and surveys too.

Limited configurability and customization for personalization across multiple product managers who track and manage a software multiple modules.

There's a lot to like about Pendo. Currently, we're only using the Guides to let folks know about upcoming maintenance and releases with the occasional marketing guide. That said, we're planning on leveraging Pendo even more to boost our product marketing practices with more feature tips, etc. The usage data is really helpful and being able to automatically run NPS surveys is great. There's also a ton of functionality in terms of Trends, Behaviors, Retention.

I don't really have many complaints with Pendo. The rollout of the new visual editor hasn't been seamless, but it's a huge change so some bumps are to be expected. I'd like some more options for data visualizations, but it's not a deal breaker.

Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool. I like being able to build a resource center and construct helpful in-app guides.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

2 things we love in pendo! First is how easily we are able to communicate with our customers and share new information about a particular feature in the place and time that is most useful to the customer. Second, being about to track usage of features, down to how often is the button clicked, who is clicking it and what do we know about those users. It really helps us track adoption, and get insights into usage.

There is so much data it there! It can be a little intimidating at first. But once you get the hang of it, amazing!

Retroactive analytics is big for me considering I struggle with tagging all products across the enterprise. This feature allows me to tag things on my schedule.

In most cases, coding is not required to tag my applications for Pendo to start tracking. I simply use their point and click tagging feature, and tagging can be done in no time. There are times that I need to add custom code due to the framework of my app, but Pendo's support does a great job helping me with that.

User Path Analysis gives me insight on where the enduser is going once they enter our application. This helps our Product team focus on enhancements and bugs where our endusers spend most of their time.

In-App messaging (Guides) allow me to communicate with my customers, informing them of upcoming code releases or where to find release notes.

By leveraging the Guides, I can target certain segmentations and push surveys, polls, or other important information to help provide two way communication with the enduser.

Even though Pendo provides some great reports, I wish their were more ways to visualize the data that's collected. Cohorts and other analytic reporting is light in the app.

I would love to see the ability to give my customers access to Pendo and provision this access to view only their analytics and their guides. I hope to see this soon in the app.

Pendo came recommended by one of our non-exec directors, and must admit so far it has been a very simple product to implement, and set up.

The fact that clicks can be tagged retroactively means that once installed, you are able to tag features and get the data from day one.

Some things like the ability to create custom roles for permissions are extra.

This is such an easy to use application it makes most other software look and feel unwieldy. Implementation is quick, as far as the software side goes. Tagging and naming pages and features is simple. Mapping funnels and paths is simple. Following individual user behavior or account behavior is simple.

It can still be a little tricky to test Guides (their engineering-less pop ups that anybody can design and implement) in sandbox environments, at least in my experience. Depending on how your dummy data is set up, it can be difficult to actually test targeted guides to be sure they're going to show up to specific audience.

Track usage to know how clients are interacting with it.
Ability to communicate with clients via messaging, guide center, walkthroughs
Onboarding clients becomes easy with Pendo lightboxes
Support team very helpful, always willing to spend time to explain how to improve usage
Eliminates bothering internal developers
Customized dashboards are great

New Guides list/display - hate it with a passion; preferred the older version
Guides list is clunky, would prefer option to have a folder-like structure to manage
Would like to see more widgets but they are open to adding them to roadmap

We're able to get fantastic insights about who uses our product, why, and how. It allows us to make effective decisions on which features to dig deeper into, and which to scrap.

It also gives us an effective way to deliver in-app documentation and announcements to our customers, which we leverage to educate and empower users to take full advantage of our feature set.

Some tedious UX decisions have been made. For example, if you want to change the segment of a Guide, you have to find it in the list of guides, enter a special editor that sometimes doesn't load, click into two different sections, and then you can make your change. We update our segments across our guide each release, and we release frequently, leading to lots of tedious clicking.

Bulk updating segments across several guides at once would be tremendous.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign. We have a multitude of pages set up in our product to accommodate all the different places we'd like to place guides.

We have a SaaS platform and the customer success team utilizes Pendo to pull reports on how many minutes each user on an account spends in our product. Super helpful information to provide to decision makers to show value.

Very clunky to pull reports and use the interface. The data is great, but the interface could use some improvement.

Pendo has allowed us to help a customer navigate through the product easily and efficiently. We are able to set up different workflows to make sure the customer knows where to click and gather the data about how much they engage with the workflow. This has been super beneficial to different teams to understand the language customers connect with in real time.

Setting it up within out company takes time and different teams involved to make sure it is set up properly.

I really like all of the data I can get on our users. It helps us make informed decisions about the product. Also I really enjoy being able to survey users in different segments to better understand how different people use our product.

The software can be clunky and annoying to use at times. If you want to change between multiple menus say from visitor reports and go to a guide you made it requires more than 5 clicks. This is very annoying for people who don't use the software every day. They end up just hunting around for the feature they need.