NinjaOne

Uma plataforma unificada e fácil de usar para gerenciamento de endpoint

Classificação geral

4,8 /5
(177)
Relação qualidade/preço
4,7/5
Recursos
4,6/5
Praticidade
4,8/5
Suporte ao cliente
4,8/5

98%
dos usuários recomendam este app
Classificar por

177 avaliações

Eduardo
Classificação geral
  • Setor: Internet
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Painel RMM incrível

Avaliado em 30/04/2022

O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas e automatizar muitos dos sistemas de problemas e sistemas de gerenciamento dos problemas.

Vantagens

A primeira é a facilidade de configuração e organização para diferentes clientes. Se você tiver experiência com ferramentas de administração do sistema, a curva de aprendizado será mínima. Achei o NinjaRMM fácil de configurar patches e scripts e implantar sua integração Webroot. A equipe de suporte ao cliente da NinjaRMM se dedica a ajudar a tornar a NinjaRMM acessível e adequada às suas necessidades.

Desvantagens

O ponto negativo que posso dizer é que não possui um método de distribuição integrado. Você precisa confiar no AD ou em algo como o PDQ Deploy para implantá-lo automaticamente na rede.

Cristiane Silva
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 2 - 10 funcionários
  • Usado Mensal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Avaliando o produto

Avaliado em 04/05/2023

Vantagens

sistema simples que aumenta a eficiência técnica dos programas.

Desvantagens

dificuldade para aprender o sistema do programa.

Michael
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Good RMM with a Great interface and Amazing Support

Avaliado em 16/03/2021

Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face.

Vantagens

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.

As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

Desvantagens

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.

Nick
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent RMM software, highly recommended.

Avaliado em 04/03/2021

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Vantagens

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Desvantagens

Nothing, the platform works so much better than the RMM software we replaced.

Alternativas consideradas

Atera

Razões para escolher o NinjaOne

Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.

Razões para mudar para o NinjaOne

The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.
Avaliador Verificado
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Ninja RMM Trial Experience

Avaliado em 28/10/2019

Overall it wasn’t for us and we just did the trial. It did some things well but we weren’t convinced it wasn’t for us.

Vantagens

Had some nice reporting and built in tasks and commands. Liked the 3rd party updates and windows updates.

Desvantagens

Had to use a 3rd party tool for remote control like splashtop or teamviewer. They provide license but still is not like what others offer. Can’t maintain your own catalog of 3rd party updates with versioning but have to do piecemeal installers.

Jason
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NinjaOne the all-in-one solution for IT

Avaliado em 21/02/2023

Vantagens

I enjoyed using NinjaOne software. It provides a comprehensive suite of tools, making it the one-stop solution for most IT Departments or MSPs. However, what I liked most about the software is:Ease of Use: The user interface is intuitive and easy to navigate. The features are clearly labeled and organized, making it simple to find what you need.Customization: The software can be customized to fit your specific needs. You can add or remove features or customize the look and feel of the interface.Integration: NinjaOne integrates seamlessly with other leading IT management solutions, so you can quickly move data and information between systems.Support: The support team is always available and quickly responds to inquiries or issues.These factors make NinjaOne an excellent choice for any IT department or MSP. I highly recommend it!

Desvantagens

Lack of Network Mapping: NinjaOne does not currently offer network mapping capabilities, which would benefit more robust network monitoring.

James
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Highly recommend

Avaliado em 10/11/2020

I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Vantagens

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Desvantagens

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Alternativas consideradas

Pulseway

Razões para mudar para o NinjaOne

Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.
Kamran
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Avaliado em 24/09/2020

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Vantagens

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Desvantagens

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Nick
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Must read for anyone exploring RMM options in the marketplace... Look no further!

Avaliado em 23/09/2020

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.

Vantagens

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Desvantagens

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Brian
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best RMM for the money and features

Avaliado em 25/10/2019

Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Vantagens

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Desvantagens

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

Alternativas consideradas

Atera e Dameware

Razões para escolher o NinjaOne

N-Able was slow, too hard to understand, even their support reps didn't know how to work in it effectively. We tried many others before settling on Ninja RMM.

Razões para mudar para o NinjaOne

Ease of use. Customer Support. Onboarding Experience. Cost
Luca
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Software per MSP

Avaliado em 28/05/2022

It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Vantagens

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Desvantagens

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternativas consideradas

SolarWinds Service Desk

Razões para escolher o NinjaOne

Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Razões para mudar para o NinjaOne

Price, simplicity, functionality and product offer
Josh
Classificação geral
  • Setor: Manutenção predial
  • Porte da empresa: 51 - 200 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great for the Price

Avaliado em 08/11/2019

I needed a solution to bundle remote management and patching, antivirus, and remote control. This product does just that.

Vantagens

Easy to setup. Easy to use. Good documentation. Option to bundle Webroot and TeamViewer at a VERY reasonable price. Does what we need it to do.

Desvantagens

Very rarely, we'll have a system stop syncing with TeamViewer. I've spoken with them and I'm told that issue will be resolved soon. Another thing that is more of an inconvenience than a con...You are required to have 2FA enabled to make configuration/policy changes. Overall, these are minor and don't significantly affect the use of the product or my recommendation.

Alternativas consideradas

Pulseway

Razões para mudar para o NinjaOne

All three products offered what we needed, but NinjaRMM gave us the best price.
Jamie
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Exactly what we needed from an RMM

Avaliado em 26/03/2021

Very good.

Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

Vantagens

The patch management works great, clients feel confident that we are proactive with important security updates.

Desvantagens

The UI can be a bit tricky at times but the online FAQs are very helpful.

Gary
Classificação geral
  • Setor: Rede de computadores
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ninja meets all requirements

Avaliado em 08/11/2019

I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

Vantagens

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

Desvantagens

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

Lionel
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Merci Ninja Rmm

Avaliado em 12/10/2021

I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office

Vantagens

I like the contact with the ninja team , the free courses , they help me grow a lot .

Desvantagens

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Alternativas consideradas

Acronis Cyber Backup

Razões para escolher o NinjaOne

The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software

Software anterior

Acronis Cyber Backup

Razões para mudar para o NinjaOne

I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices
Jesse
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best RMM out there!

Avaliado em 13/11/2019

We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

Vantagens

Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

Desvantagens

We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

Alternativas consideradas

N-central

Razões para mudar para o NinjaOne

Ease of use and general management was less intense. Ninja RMM also had a great support team based in the US that is always extremely helpful.
Mario
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Optimizing time while NinjaRMM does routine work for us

Avaliado em 04/09/2020

Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM

Vantagens

Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.

Desvantagens

It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon

Radoslaw
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product

Avaliado em 27/08/2021

again great, lightweight, and working product

Vantagens

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Desvantagens

Nothing really to report here, everything (fortunately! XD) works

Olivier
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Avaliado em 06/07/2017

Proactive service
Real time issues detection
Scheduled action

Win a lot of time !

Vantagens

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window).

- Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool...

- Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.)

- Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning

- Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly

- Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Desvantagens

- Mac OS : all functionnalities are not yet available, especially software actions

- Would like to have a netflow, syslog and backup in NMS for more firewall providers

Resposta do NinjaOne Traduzir para o Português

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)

Tom
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product for making IT more efficent

Avaliado em 26/03/2021

Great - good trial , great staff, good pricing - ever changing and evolving product

Vantagens

Small agent based - cloud based - very useful now much more homeworkers
Email alerts are great - software installs and server reboots are 2 of the best we use.
Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting.
Also very useful file explorer and remote registry for editing / fixing issues
Windows updates are easy

Desvantagens

History for realtime monitoring (cpu / memory / processes) - this is coming soon
Storage - if you need to install large software - the limit is 500mb (office 3.8GB)
NMS - network monitoring would be better with dead port detection and history

Alternativas consideradas

Atera, Naverisk e Pulseway

Razões para escolher o NinjaOne

Wanted more from the software to manage end users from a cloud based setup

Razões para mudar para o NinjaOne

Combination of good price and great features
Dennis
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fast and easy to use RMM

Avaliado em 25/10/2019

Pro-active management of our clients. We see problems before the customer realizes it's there.

Vantagens

The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users.
You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :)

They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use.

In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !

Desvantagens

There is no Linux agent, but it's on the roadmap.

Andre
Classificação geral
  • Setor: Cosmético
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NinjaRMM is the go to software for my business! I use this software everyday and love it!

Avaliado em 24/01/2018

The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one.

Vantagens

I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.

Desvantagens

Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.

Resposta do NinjaOne Traduzir para o Português

Andre, thank you for the positive review. We are definitely making more updates to NMS (Network Management) in 2018. Stay tuned for a roadmap update on NMS in our community, thanks!

Nate
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NinjaRMM - Our Strategic Partner - Simple and Powerful

Avaliado em 29/04/2019

NinjaRMM gives us the ability for just a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight into everyday problems and remote support through Teamviewer.

Vantagens

We partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without.

We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).

Desvantagens

There is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool.

Rick
Classificação geral
  • Setor: Jogos de computador
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Simple, straight forward IT management software

Avaliado em 29/10/2020

Overall I've had a great experience, especially comparing to other software I took on at the same time.
The support is great, having an account manager is handy if you need someone, documentation is nice and the software also looks good.
I've been able to support our organisation well with this product and there's probably even more I can do with it that I've yet to discover.

Vantagens

The remote control is great to have especially during this period, also being able to see at a glance what state our systems are in.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Having European support is also super helpful, no waiting for US people to wake up!

Desvantagens

It can be a bit tricky to use some of the features you don't often use, however although I say this, they have simple documentation that you can follow to achieve your goals, if not they're support always helps.
I do like that they already have integrations with other software and that more are in the pipeline.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

david
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

A fantastic product

Avaliado em 23/07/2021

a very helpful team

Vantagens

simplicity, great features and a doddle to setup. Some useful features, not available elsewhere

Desvantagens

i would like more software options, and maybe a tech call every quarter to go through my setup, and suggestions or help with Ninja

Alternativas consideradas

SolarWinds Service Desk

Razões para mudar para o NinjaOne

best all rounder