Avaliações do NinjaOne

NinjaOne

Uma plataforma unificada e fácil de usar para gerenciamento de endpoint

Classificação geral

4,8 /5
(190)
Relação qualidade/preço
4,7/5
Recursos
4,6/5
Praticidade
4,8/5
Suporte ao cliente
4,8/5

98%
dos usuários recomendam este app
Classificar por

190 avaliações

Eduardo
Classificação geral
  • Setor: Internet
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Painel RMM incrível

Avaliado em 30/04/2022

O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas...

O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas e automatizar muitos dos sistemas de problemas e sistemas de gerenciamento dos problemas.

Vantagens

A primeira é a facilidade de configuração e organização para diferentes clientes. Se você tiver experiência com ferramentas de administração do sistema, a curva de aprendizado será mínima. Achei o NinjaRMM fácil de configurar patches e scripts e implantar sua integração Webroot. A equipe de suporte ao cliente da NinjaRMM se dedica a ajudar a tornar a NinjaRMM acessível e adequada às suas necessidades.

Desvantagens

O ponto negativo que posso dizer é que não possui um método de distribuição integrado. Você precisa confiar no AD ou em algo como o PDQ Deploy para implantá-lo automaticamente na rede.

Cristiane Silva
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 2 - 10 funcionários
  • Usado Mensal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Avaliando o produto

Avaliado em 04/05/2023

Vantagens

sistema simples que aumenta a eficiência técnica dos programas.

Desvantagens

dificuldade para aprender o sistema do programa.

Michael
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Good RMM with a Great interface and Amazing Support

Avaliado em 16/03/2021

Ninja allows us to manage system and software updates, proactively monitor systems for issues, and...

Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face.

Vantagens

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.

As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

Desvantagens

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.

Nick
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Must read for anyone exploring RMM options in the marketplace... Look no further!

Avaliado em 23/09/2020

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was...

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.

Vantagens

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Desvantagens

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Jamie
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Outro durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

RMM with not enough going on for it

Avaliado em 25/07/2018

None. We choose not to use this software as it didn't do what we wanted it to do.

None. We choose not to use this software as it didn't do what we wanted it to do.

Vantagens

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Desvantagens

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Brian
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best RMM for the money and features

Avaliado em 25/10/2019

Overall, the interface is super easy. The software works correctly. When we do need help, which...

Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Vantagens

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Desvantagens

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

Alternativas consideradas

Atera e Dameware

Razões para escolher o NinjaOne

N-Able was slow, too hard to understand, even their support reps didn't know how to work in it effectively. We tried many others before settling on Ninja RMM.

Razões para mudar para o NinjaOne

Ease of use. Customer Support. Onboarding Experience. Cost
Luca
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Software per MSP

Avaliado em 28/05/2022

It has greatly simplified the work of technicians. It has improved all prevention work and...

It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Vantagens

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Desvantagens

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternativas consideradas

SolarWinds Service Desk

Razões para escolher o NinjaOne

Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Razões para mudar para o NinjaOne

Price, simplicity, functionality and product offer
Pat
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ninja Review

Avaliado em 22/10/2019

We have been very satisfied with the product so far. Our rep has been very responsive to our needs...

We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Vantagens

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Desvantagens

The reporting functions need some improvement as well as the backup functionality.

Jamie
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Exactly what we needed from an RMM

Avaliado em 26/03/2021

Very good.

Even though we're a small IT company, every member of staff have made us feel valued as...

Very good.

Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

Vantagens

The patch management works great, clients feel confident that we are proactive with important security updates.

Desvantagens

The UI can be a bit tricky at times but the online FAQs are very helpful.

Gary
Classificação geral
  • Setor: Serviços de Facilities
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great RMM with all the features you needs without being overly complicated

Avaliado em 11/02/2021

Vantagens

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements.
Best of all you can manage the whole thing from my desk or a mobile device.

Desvantagens

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

Alternativas consideradas

N-sight e LogMeIn Central

Razões para mudar para o NinjaOne

Ninja offered a simpler set up and a better pricing structure.
Gary
Classificação geral
  • Setor: Rede de computadores
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ninja meets all requirements

Avaliado em 08/11/2019

I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me...

I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

Vantagens

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

Desvantagens

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

Raphael
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Powerful and cost effective RMM tool backed by an efficient support

Avaliado em 16/10/2020

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work...

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Vantagens

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's
Overall asset list management and monitoring features
TeamViewer and Splashtop native integration
Variety of PSA desk tools integration
Full antivirus integration with Webroot or Bitdefender was a key element and selling point
Backup integration

Desvantagens

The overall integration was really easy.
You feel like you are part of the journey with the constant development of new features
Clear documentation on all features
Efficient and knowledgeable support

More granular reporting would be great

Razões para mudar para o NinjaOne

Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use
Warren
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

A very affordable RMM solution.

Avaliado em 06/01/2023

The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a...

The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Vantagens

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Desvantagens

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternativas consideradas

Zoho Desk

Razões para escolher o NinjaOne

The pricing was more attractive.

Software anterior

Zendesk Suite

Razões para mudar para o NinjaOne

Pricing and the features which it offers. The different products which we could integrate was also an attraction.
Adam
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NinjaOne: A 5-star product

Avaliado em 08/08/2022

Ninja has been a joy to work with. The tools available have vastly improved the level of service I...

Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Vantagens

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Desvantagens

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Chalden
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing RMM software.

Avaliado em 06/09/2021

I can see pretty much every detail of every device that I manage.
From system specs, live resource...

I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.

The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Vantagens

Detailed information for every device (Hardware, software, network etc)
Live resource viewing.
Remote connection software.
Patch management.
Custom policies.
Integration with Bitdefender.
Custom scripting.
Detailed event logs, saves a lot of time on troubleshooting.
Detailed alerts, if there are issues with a device.
Very user friendly.

Desvantagens

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Anthony
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The Best RMM pour IT

Avaliado em 08/11/2022

have up-to-date computer equipment, management of PC windows updatesnotification in case of PC...

have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Vantagens

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Desvantagens

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Marek
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

NinjaOne Review

Avaliado em 12/05/2023

Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface...

Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

Vantagens

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Desvantagens

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

Christopher
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ninja saved us time by simplifying our MSP workflow

Avaliado em 11/11/2019

Vantagens

The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!

Desvantagens

The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

Alternativas consideradas

N-sight e Pulseway
Ghassan
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Ninjaone makes IT more efficient and meets our requirements

Avaliado em 29/10/2022

NinjaOne is a good experience, with great staff, and good prices - always changing and evolving...

NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.

Vantagens

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Desvantagens

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

William
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have...

Avaliado em 25/09/2018

There was always a fear that the patching of machines was not being done properly. And the basic...

There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.

Vantagens

The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.

Desvantagens

The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .

Dennis
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fast and easy to use RMM

Avaliado em 25/10/2019

Pro-active management of our clients. We see problems before the customer realizes it's there.

Pro-active management of our clients. We see problems before the customer realizes it's there.

Vantagens

The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users.
You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :)

They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use.

In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !

Desvantagens

There is no Linux agent, but it's on the roadmap.

Jay
Classificação geral
  • Setor: Fabricação de ferrovias
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ninja RMM for use with Internal Infrastructure.

Avaliado em 08/10/2020

I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department....

I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department. my first recommendation was to use software to keep track of and monitor all computers from a single web based interface, as such Ninja was my only choice. they were happy to help me onboard a single company as I think at the time they weren't really marketing to single client departments. i have nothing but positives for the software, the customer service team and the Dojo, where most of my questions are already answered.

Vantagens

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network. the integration with Webroot, TeamViewer, Splash-top and Sherpa make it an integral part of my IT kit, in any company I work for.

Desvantagens

there is a bit of over complication with scripting, but its something that doesn't have to be used.

Christopher
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Ninja RMM Review

Avaliado em 15/02/2021

Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems...

Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.

Vantagens

Easy to setup and configure. Easy to install and quick setup on servers and workstations

Desvantagens

Lack of built in scripting. Has custom scripting capability but a small script database.

david
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

A fantastic product

Avaliado em 23/07/2021

a very helpful team

a very helpful team

Vantagens

simplicity, great features and a doddle to setup. Some useful features, not available elsewhere

Desvantagens

i would like more software options, and maybe a tech call every quarter to go through my setup, and suggestions or help with Ninja

Alternativas consideradas

SolarWinds Service Desk

Razões para mudar para o NinjaOne

best all rounder
Jack
Classificação geral
  • Setor: Atacadistas
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great straightforward RMM tool

Avaliado em 16/12/2020

NinjaRMM manages all Windows updates in our company along with saving time when assisting users as...

NinjaRMM manages all Windows updates in our company along with saving time when assisting users as I can very quickly connect on. Some times I don't even need to, with access to Task Manager and Services directly in Ninja.

I can see where all my machines are at quite easily and know if I need to action anything.

Vantagens

The simplicity of setting up the product, using the UI, customer support and knowledge base articles.

Desvantagens

There are features missing like Hyper-V integration, SNMP printer toner level monitoring but they're always adding new features and they are still relatively new to the RMM game.

Alternativas consideradas

Pulseway

Razões para mudar para o NinjaOne

Simplicity, ease of use.