Paycor

Solução de RH tudo-em-um para gestão de capital humano, folha de pagamento e controle de horas

Classificação geral

4,4 /5
(2 662)
Relação qualidade/preço
4,2/5
Recursos
4,2/5
Praticidade
4,3/5
Suporte ao cliente
4,3/5

88%
dos usuários recomendam este app
Classificar por

2662 avaliações

Kamilla
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Avaliação de produto

Avaliado em 15/05/2023

paycor auxiliou bastante no controle de horário dos funcionários, na folha de pagamento, muito...

paycor auxiliou bastante no controle de horário dos funcionários, na folha de pagamento, muito prático para ultilizar no RH da empresa O

Vantagens

O paycor auxiliou positivamente no RH da minha empresa

Desvantagens

Não tenho comentário negativo sobre o produto

Resposta do Paycor

Thank you for your review! We're thrilled to hear that Paycor has had a positive impact on your company's HR operations. We take pride in providing practical and user-friendly solutions for managing employee hours and payroll. We appreciate your feedback and are glad to know that you have no negative comments about our product. If you have any further comments or suggestions, please feel free to share them with us. We're here to support your HR needs!

Flavia
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Recrutamento e Treinamento

Avaliado em 28/07/2023

Para a gestão de equipe, recrutamento e treinamento, minha experiencia foi muito positiva, indico...

Para a gestão de equipe, recrutamento e treinamento, minha experiencia foi muito positiva, indico pra outros empresários que necessitam de formação de pessoas

Vantagens

Utilizei a Paycor algumas vezes no recrutamento e treinamento de equipe, e fiquei muita satisfeita de como o processo aconteceu e o retorno que tivemos de forma eficaz com as pessoas selecionadas. Equipe engajada e motivada.

Desvantagens

Não tive uma boa experiencia com a utilização do software de RH e folha de pagamento, para esse recurso optei por outra plataforma.

Resposta do Paycor

Thank you for sharing your feedback on Paycor's recruitment and training features. We're delighted to hear that you found our tools effective in building an engaged and motivated team.

We apologize for any inconvenience you may have experienced with our HR and payroll software. We continuously strive to improve our platform based on valuable feedback like yours, and we're committed to ensuring that every aspect of our service meets the highest standards.

Thank you for recommending our recruitment and training tools to other entrepreneurs. Your trust and satisfaction are paramount to us. We hope to serve you better in the future.

Lina
Classificação geral
  • Setor: Veterinária
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Time and Attendance Software

Avaliado em 17/04/2020

Great experience. Cannot imagine running payroll through Paycor without the integrate Time and...

Great experience. Cannot imagine running payroll through Paycor without the integrate Time and Attendance piece.

Vantagens

I love it how well it integrates with the payroll software. Makes processing payroll much more efficient than before when I had manually enter everyone's hours worked.

Desvantagens

We use a biometric time clock which will give us some issues from time to time. Sometimes it is the sensitivity issue (it will ask to try again several times). The biggest issues we've had was disrupted synching or time punches not being recorded. Lucky, these are rare occurrences.

Ryan
Classificação geral
  • Setor: Aparelhos médicos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Paycor Review

Avaliado em 12/03/2022

Overall, very positive experience. Website timeouts are an issue, but the ease of use is a good...

Overall, very positive experience. Website timeouts are an issue, but the ease of use is a good trade off.

Vantagens

I like the ease of use and the ability to onboard users. Very straightforward. Non-technical folks can use this product easily.

Desvantagens

Integration options are somewhat limited. The site often times out and time cards have to be manually adjusted often.

Alternativas consideradas

Paychex Flex

Razões para escolher o Paycor

Easier to use. Better for the skillset of our HR team

Software anterior

ADP Workforce Now

Razões para mudar para o Paycor

cost, ease of use, overall platform.
Heather
Classificação geral
  • Setor: Formação profissional e coaching
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Paycor Performs!

Avaliado em 12/09/2023

Vantagens

Paycor is easy to navigate and easy for new users to learn. It has modules for various HR related tasks like LMS, recruiting, etc.

Desvantagens

Some of the document management and employee job history features could be more user friendly.

Resposta do Paycor

Thank you for your review of Paycor. We appreciate your feedback and are glad to hear that our platform is easy to navigate and learn, making it accessible for new users. We also appreciate your feedback on the document management and employee job history features, and we will take this into consideration as we work on improving user-friendliness. We are glad that our Recruiting module was a big selling point for you and that you found it easy to navigate. Thank you for choosing Paycor as your HR solution.

Denise
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 201 - 500 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

HORRIBLE customer service

Avaliado em 11/09/2023

Customer Service is Horrible. They never return your calls or fix your problems and they hang up...

Customer Service is Horrible. They never return your calls or fix your problems and they hang up on you. I have felt that Paycor leaves us hanging more times than not. DON'T USE PAYCOR!!

Vantagens

Really nothing. We bought the company and they had Paycor so we were stuck with Paycor.

Desvantagens

Customer service is horrible. I have called numerous times, setting up numerous cases and I never get a call back. I speak with the front line customer service and that's where it ends. I have 2 cases that I can't get an answer on one which impacts an employee's unemployment. It's rediculous that it takes Paycor 10 weeks to do amendments!!! Don't select Paycor if you want good customer service.

Resposta do Paycor

Thank you for sharing your feedback about your experience with Paycor. We apologize for any inconvenience or frustration you may have encountered with our customer service.

We strive to provide excellent customer service and it is disappointing to hear that we did not meet your expectations. We understand the importance of timely and effective communication, and we apologize if there were delays or difficulties in resolving your cases. We will investigate this matter further to ensure that our customer service processes are improved and that all inquiries are addressed promptly.

Steve
Classificação geral
  • Setor: Maquinário
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great product.

Avaliado em 01/06/2023

Great.

Great.

Vantagens

Ease of use. Well integrated set of products. Extremely well received and adopted by employees. Zero push back at implementation.

Desvantagens

Customer support team is in need of product education. API's are difficult and cumbersome. Implementation was more difficult than expected.

Alternativas consideradas

Paycom, UKG Pro, ADP Workforce Now e Paylocity

Razões para escolher o Paycor

Payroll solution was very old and on roadmap for abandonment.

Razões para mudar para o Paycor

Paycor is the only one designed with manufacturing in mind.

Resposta do Paycor

We appreciate your review. It's wonderful to hear about your ease of use and successful implementation with us. We note your feedback regarding the need for further product education in our support team and the difficulty you've experienced with our APIs. We're always striving to improve and your input is valuable in these efforts. It's also great to hear that you've found our solutions to be well-suited to your manufacturing needs. Thank you for choosing and sticking with us.

Holly
Classificação geral
  • Setor: Veterinária
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 6.0 /10

Paycor in Vet Med

Avaliado em 22/08/2023

Paycor works for what we need but the ease of use throws me off a bit. I would give a better review...

Paycor works for what we need but the ease of use throws me off a bit. I would give a better review if I felt that it was an easier to use platform.

Vantagens

I like that I am able to easily log missed punches for my office manager. I'm also able to easily clock in and out for my shifts and view my schedule. It's nice to have tax documents available here as well. I like having all of my financial information and scheduling regarding work all in one spot.

Desvantagens

I find that the ease of use isn't great. You have to search for things a little bit in order to locate the icon you need. The team schedule also isn't as easy to locate and view.

Resposta do Paycor

Thank you for sharing your feedback with us. We're glad to hear that you find value in being able to log missed punches and easily manage your schedule and tax documents on Paycor. We apologize for any difficulties you've experienced with the ease of use. We appreciate your input and will take it into consideration as we continue to improve our platform. Your satisfaction is important to us, and we strive to provide a better user experience.

Aric
Classificação geral
  • Setor: Companhias aéreas/Aviação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Product is good but Implementation was rough

Avaliado em 24/08/2023

Vantagens

The applicant tracking system is great. Easy to use and customize.

Desvantagens

Implementation was really rough. We were transferred through 3 different Implementation advisors.

Alternativas consideradas

UKG Ready, Paycom e ADP Workforce Now

Razões para escolher o Paycor

Looking for a better product.

Software anterior

Paychex Flex

Razões para mudar para o Paycor

Price and service

Resposta do Paycor

Thank you for your review. We're pleased to hear that you find our applicant tracking system great and easy to use. However, we apologize for any difficulties you experienced during the implementation process. We understand the importance of a smooth transition and we apologize for any inconvenience caused by being transferred through multiple Implementation advisors. We appreciate your feedback and will work to improve our implementation process. We're glad that you chose Paycor based on our price and service, and we're committed to providing you with a better product and experience. Thank you for considering Paycor as an alternative and for your continued support.

Lindsey
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Platform!

Avaliado em 24/08/2023

I love the customer service and the support that I receive.

I love the customer service and the support that I receive.

Vantagens

I really enjoy using Paycor. I always get the answers I need by calling, using the chat, or researching their knowledge base. Paycor is user-friendly and easy to use. I have used other HRIS systems and they were more complicated.

Desvantagens

There were times when the hold times were really high but hold times are at a minimum now.

Alternativas consideradas

Paycom e Paylocity

Razões para mudar para o Paycor

Great price and great platform!

Resposta do Paycor

Thank you for your positive review of Paycor! We are delighted to hear that you enjoy using our platform and find it user-friendly. We strive to provide excellent customer service and support, and we are glad to hear that you have had a positive experience with our team. We apologize for any high hold times you may have experienced in the past, but we are committed to minimizing wait times to ensure a smooth customer experience. Thank you for choosing Paycor and for your feedback. We appreciate your support!

jeramie
Classificação geral
  • Setor: Maquinário
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Payroll and Time & Attendance

Avaliado em 31/07/2023

Having using Paylocity in the past, I like your integration of various business modules. training,...

Having using Paylocity in the past, I like your integration of various business modules. training, time & attendance, payroll, safety, orientation modules. Better than what I had in paylocity.

Vantagens

easy to navigate between screens. Keeps track of employee schedules and easy to copy paste schedules to populate large time periods. easy to see payroll and pay stub tracking. I like that its a one stop shop. training, employee directory, payroll, time keeping, etc.

Desvantagens

It could be our implementation, but it took a little bit to learn exactly what category to assign different situations - PTO, FMLA, Vacation, unplanned vacation, call-ins, etc.

Resposta do Paycor

Thank you for taking the time to share your feedback on our Payroll and Time & Attendance features. We're pleased to hear that you've found navigation and tracking to be straightforward and beneficial for your operations.

Your feedback on the initial learning curve, especially with categorizing different time-off types, is noted. Our goal is to make the user experience as intuitive as possible, and we'll continuously work on refining our platform based on feedback like yours.

We're also thrilled to learn that you appreciate the integration of our various business modules, and that you find them superior to previous systems you've used. Our primary focus is to provide a comprehensive solution that caters to all HR needs.

Thank you once again for your valuable insights. We're here to support you and ensure that your experience with Paycor continues to be positive.

Joel Neil
Classificação geral
  • Setor: Produção audivisual
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

For Payrolls

Avaliado em 12/09/2023

Used the trial version of Paycor when deciding the optimal product. Overall it was fine, payroll...

Used the trial version of Paycor when deciding the optimal product. Overall it was fine, payroll management works really good and managing tax calculations is the biggest plus when having several employees within several employees.

Vantagens

Paycor worked really fine when dealing with multi currency & multi tax calculations on payroll within worldwide employees of the company. Experienced the easily integration between NetSuite and Quickbooks, these are big plus.

Desvantagens

It may not be the fast to learn product as you need to know about the features before working with Paycor. User friendliness should be upgraded.

Resposta do Paycor

Thank you for your review of Paycor. We appreciate your feedback and are glad to hear that our platform worked well for handling multi-currency and multi-tax calculations on payroll for your worldwide employees. The integration between NetSuite and Quickbooks was also a big plus for you. We understand that there may be a learning curve with our product and will take your feedback into consideration as we work on improving user-friendliness. We are glad that you found our trial version helpful in making your decision and that overall, our payroll management and tax calculation features were beneficial for your business.

Lauren
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Fine Product with Horrible Support

Avaliado em 13/04/2021

Awful. I haven't solved anything because most of my issues were glossed over or never addressed. I...

Awful. I haven't solved anything because most of my issues were glossed over or never addressed. I regret ever recommending this switch to our executives.

Vantagens

Paycor is relatively intuitive and easy to use on a base level. Compared to ADP Workforce Now, it's really simple to find what you need.

Desvantagens

We were promised a dedicated support team, which we were never provided due to a switch to a centralized support model. Our "senior" implementation specialist was awful and did not fully set our system up. It took 4 months (2 of which were after we began processing our payroll) to have our PTO plans set up and then they weren't even set up correctly. Their tax handling leaves a lot to be desired. Their customer support might as well not exist, despite having multiple ways to contact them. Submitting support tickets on their website doesn't work, emailing their support department is useless, and calling them will end up resulting in 5+ hour wait times. It took 5 months to get PTO set-up on a different client and the only reason I was able to have that occur is because I literally searched for people on LinkedIn who worked as managers in CS, guessed their email, and happened to be correct. They are extremely expensive for what you get and do not offer transparent pricing. One of our client codes is our non-profit arm and would randomly have taxes added on to our bill and then never refunded. Paycor has done the exact opposite of everything we were promised and the only reason we are still with them is because I cannot get someone on the phone to cancel our contract. There is also minimal control of company-settings so you're forced to rely on non-existent help to ultimately do nothing. Do yourself a favor and avoid this company at all costs.

Alternativas consideradas

Paylocity

Razões para escolher o Paycor

ADP was too complex despite watching and participating in countless trainings. Having to call their reporting department to make simple reports was very time consuming. The platform itself was very lagging and was not a good user experience.

Software anterior

ADP Workforce Now

Razões para mudar para o Paycor

Paylocity seemed a little bit too much social platform. I was looking for a cleaner experience that was straight to the point.
Anne
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great tool for managing OKRs, 1/1's, team feedback

Avaliado em 21/04/2020

Overall - great - use it daily and track a lot of my people related things in 7Geese.

Overall - great - use it daily and track a lot of my people related things in 7Geese.

Vantagens

7Geese is a great solution for many things - particularly managing OKR's which is what was our driving motivation in moving from another provider to 7Geese. There are a few items which would make reporting easier, but for the most part, the OKR process is really easy and very dynamic and functional.

I also manage my 1/1 agendas through 7Geese and this is generally a pretty straightforward way of having both manager and staff person easily keep track of items to be discussed and notes during the meeting.

You can use a variety of pre-populated templates for feedback, or create your own. I use this function for a weekly update from my team. The main thing I wish for here is that it be able to be scheduled to go out with reminders when people haven't completed, but otherwise, this is also a great tool to get feedback and be able to respond within the platform.

Reviews are a bit clunky, but this process has improved a lot in the last year. Since we like to do 360's, it can be hard as this functionality doesn't exist and you have to use a combination of review forms and/or feedback forms to complete.

Support team responsiveness is great. Training videos are helpful. Overall, really love using 7Geese.

Desvantagens

As noted above - reviews are clunky without an easy way to do 360's.

Kristin
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Paycor is very expensive for the service that is received

Avaliado em 15/02/2023

Overall, we have had so many issues we can't keep up with them all.

Overall, we have had so many issues we can't keep up with them all.

Vantagens

There is nothing good I can say about this software.

Desvantagens

Customer service has been horrible. The company was not prepared for the ICHRA regulations, consequently, we had to put in hours of manual labor and the system was not able to prepare an accurate 1094C. We implemented a simple small entity that mirrored our other entity's, and Paycor was not able to replicate the other entity's. Consequently, after two months, we still don't have a complete and accurate set up.

Alternativas consideradas

Paycom e Paylocity

Razões para escolher o Paycor

Customer service had gone downhill, and we were experiencing many issues with our paychecks and deductions. We had a very hard time fixing and bringing our deductions into compliance with our policies.

Software anterior

Paychex Flex

Razões para mudar para o Paycor

Paycor sold us a story about "vertical integrations" and a dedicated customer service team that understood our industry and would understand our unique set up.

Resposta do Paycor

Hello Kristin - thank you for bringing this to our attention. We are sorry to hear about your experience.

We recently added a 31% increase in support staff to alleviate these issues and look forward to providing the service we have promised.

If you are still experiencing issues, please email [email protected] and we would be more than happy to assist.

Martin
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The Ultimate Time-Saving Solution for Business Owners

Avaliado em 09/05/2023

My overall experience with Paycor has been positive. Despite some initial challenges, the platform...

My overall experience with Paycor has been positive. Despite some initial challenges, the platform has greatly improved the efficiency of my workforce management and allowed me to focus on growing my business.

Vantagens

As an owner, I appreciate how Paycor's unified HCM solution streamlines the management of my workforce. The platform's easy accessibility and automation of routine tasks has saved me time and allowed me to focus on my core business operations.

Desvantagens

While Paycor offers a comprehensive solution, I sometimes found the initial setup to be a bit complex. Additionally, their pricing could be more competitive compared to some other platforms.

Resposta do Paycor

Thank you for sharing your review. We're delighted to hear that you have found value in our unified HCM solution and that it has helped you streamline your operations and make more informed decisions.

We acknowledge your feedback regarding the initial setup process and our pricing. We are continuously working to simplify our setup process, and your feedback will be valuable in this regard. As for the pricing, we strive to provide a comprehensive solution that justifies its value, but we'll certainly consider your comments.

Despite some initial challenges, we're pleased to know that your overall experience has been positive and that Paycor has enhanced the efficiency of your workforce management. Your insights help us improve our services.

Thank you for choosing Paycor!

SHERYL
Classificação geral
  • Setor: Plástico
  • Porte da empresa: 51 - 200 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy to use payroll software

Avaliado em 25/06/2019

I have been using Paycor for about 20 years and have been pleased with them since the first day I...

I have been using Paycor for about 20 years and have been pleased with them since the first day I started using the software.

Vantagens

Paycor offers many benefits inside their payroll software package. The feature I value the most is the ability to track employee hours in different departments and set up each department in separate general ledger accounts. This allows me to easily transfer my payroll data into my financial software. This is a huge time saving feature for me. Whenever I need to call customer service, they are knowledgeable and address any issues I may have in a timely manner. I do not usually need to call for customer support because the software is so user friendly that under normal circumstances I can handle everything on my own. I do not even consider moving to another program because of the ease of use and affordability Paycor's software offers.

Desvantagens

There is not really anything I don't like about the software. Sometimes I wish I could get by without having to use my mouse while entering my payroll but there are a few items on the screen that can not be chosen without switching from keystrokes to the mouse.

Alternativas consideradas

Paychex Flex

Razões para escolher o Paycor

ADP was overpriced for the service I was getting at the time.

Razões para mudar para o Paycor

The ability to assign general ledger numbers to departments and the ability to code my employee hours into multiple departments and the fact that I can enter all the payroll data myself without having to use a CSR.
Angela
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Paycor was a mistake

Avaliado em 22/11/2020

We used Paycor for 2 months and only ran 5 weekly payrolls. In that time we were never fully...

We used Paycor for 2 months and only ran 5 weekly payrolls. In that time we were never fully onboarded to the platform. Some features were never enabled and I had an extremely difficult time getting in touch with anyone to help me. The online knowledge base lacks some basic information. Payroll itself was easy enough to run so I don't really have an issue with that. Everything else was not intuitive at all and took a lot of clicking around in Paycor to figure out, if I ever was able to figure it out. I spent all of my working time for 8 weeks trying to get Paycor set up correctly and it just never happened. When I requested a partial refund for my trouble, I got snarky flippant replies.

As of this writing I am waiting for Paycor to contact me about quarterly employer taxes that weren't filed that nobody ever told me was my responsibility. The software I was using before Paycor did it for us and I'm fairly certain that that was one of the things I asked about during the sales process.

Vantagens

Not much. Everything was way more difficult than it needed to be

Desvantagens

The mobile app did not work as described
Have to file our own quarterly taxes which was never explained
It was much more expensive than other options, especially when nothing worked as advertised

Alternativas consideradas

Paylocity

Razões para escolher o Paycor

We wanted an all in one platform that included time and attendance, payroll, and HRIS

Razões para mudar para o Paycor

Because it seemed like it had all the features we were looking for. It did not.
Julie
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Stay away from Paycor - our experience has been disastrous

Avaliado em 28/11/2022

There is a complete lack of client service and once the product is sold, you are on your own to...

There is a complete lack of client service and once the product is sold, you are on your own to implement it on the terms they set. Once implementation is behind you the only available support is the help desk, and the resources are limited causing long wait times, and typically an inability to handle the problem presented. The customer service reps complain as well, but seemingly to no avail. We have a simple-to-resolve tax case that should take 1/2 to complete, which has been pending for almost three months despite periodic follow-ups. There is no ability to talk to the person handling the matter or to get any insight into what the holdup is. Most importantly, however, Paycor has a complete disregard for their customers. On the feedback site, customers comment on dissatisfaction with various features/make certain requests for correction/improvement, and are completely ignored. Most recently, Paycor changed the navigation within the site, making it much less efficient and user-friendly, and taking the site backwards. Over 3500 client comments have been posted complaining about the change; nothing has been done. Steer clear from Paycor - it is not on par with other providers and a very disappointing experience.

Vantagens

Integration proved not to be easy and was cumbersome; at this point we like little about this software.

Desvantagens

The software is limited in functionality, the reporting is not robust and has gotten worse, the name fields are limited preventing one from capturing legal and professional names in the manner our employees and management desire, there is no common leave calendar which can be shared with all employees, and no holiday schedule which could be set up and instead a separate accrual plan had to be set up and assigned to each employee, we are beyond frustrated with Paycor and very much regret our decision to move to it as our HR/payroll system

Resposta do Paycor

Hi Julie, we apologize that you did not have the implementation or support experience that we have committed to deliver. I have shared your feedback with senior leadership which will be very valuable in bringing about positive change. We are continuing to heavily invest in both areas you mentioned to ensure we are consistently delivering the best customer experience possible.

If you are still experiencing issues (for example your tax case) please email me with your client ID at [email protected] so that I may escalate your account. I do want to caution that many tax notice cases require a lot of back and forth with the IRS to which we have no control over their response times.

Mike
Classificação geral
  • Setor: Defesa e aeroespacial
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Grossly Misrepresented

Avaliado em 12/02/2021

• Errors: placed in wrong policy groups, PT/FT, PTO eligibility, Holiday eligibility, no accrual...

• Errors: placed in wrong policy groups, PT/FT, PTO eligibility, Holiday eligibility, no accrual codes, one employee was not imported at all, managers were not imported so everyone was own manager, marital statuses were incorrect, no one was able to correct their tax withholdings, pay period date mismatch, two false account cancellation notices, …
• No PTO balances kept us using Zenefits for PTO for a while.

Communication
• Not led through the process or informed of steps, precautions, what was or was not going to happen.
• At least two no-shows for implementation Zoom meetings.
• Calls have many times been too short and then cut off for next meeting.
• Days without responses, even after our prompts for answers.
• Passing the buck.
• Did first payroll without expressing that our employees would not receive any notification or means for viewing pay stub. They didn’t even have accounts yet.

Integration
• Paycor was “supposed” to integrate with our 401(k) retirement provider. Paycor withheld the employees’ deductions but did not transfer the funds to the employee retirement accounts, they did not even integrate with the provider, and never informed us of any of this. We found out by accident after two biweekly payrolls have passed. “We” then had to manually enter all the transactions due to Paycors negligence to perform and communicate.
• Our medical benefits are still not integrated after several weeks and we are told it will be at least another six weeks. Therefore, we stil

Vantagens

We can use our own benefits broker - supposedly.

Desvantagens

Capabilities
• No onboarding as discussed during sales and signup. Sales promised the World.
• Timecard approvals are meaningless because it does not prevent the timecard from being changed afterward. Even after it was approved by the employee, the employee’s supervisor, and the company administrator. There can be no quality control over the accuracy of timecards.
• Nobody (employees, supervisors, etc.) can approve or lock timecards until after pay period, which is normally on a Friday for most companies. This is very impractical for alternate work schedules, holidays, vacations, etc.
• The company Document Library for employees will only accept PDF files. Even though Excel and Word are two of the most used document types in business, they cannot be stored on our Paycor “Document” Library because they are not PDF.
• Tracking and paying our Contractors/Consultants/1099NEC’s is still not working after several weeks and has cost us much money, stress, confusion, frustration and time. Registration questions and interface are confusing and sometime not applicable. The system tries to pay them as employees and tax them the same way, etc.

Implementation
• Implementation Team forgot to include some deductions from paychecks.
• Several items not imported by Implementation Team, then “we” were told to “just” go in and manually correct it for all our contractors and employees.

Resposta do Paycor

Hi Mike - Thank you for taking the time to share your feedback. I just wanted to let you know that we value your feedback in regards to the sales and implementation process and I have shared them with the team to help us improve. Thank you!

Emily
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Paycor from a HR Admin's View

Avaliado em 27/04/2023

Overall paycor is user friendly.

Overall paycor is user friendly.

Vantagens

Paycor is used daily between HR, Managers and employees. Paycor has a vast amount of different products that can be beneficial if you have multiple locations, departments, and different types of industries under your companies.

Desvantagens

The reporting and customer support is lacking. I do not hear back from support for weeks at a time through the support email.

Resposta do Paycor

Thank you for sharing your experience with Paycor. We are glad to know that our range of products has been beneficial to your organization, especially with multiple locations, departments, and industries.

We apologize for the inconvenience you have faced with our reporting and customer support. We value your feedback and have recently taken steps to address this concern. We are pleased to inform you that we have increased our customer support staff by 31% to ensure a more timely and efficient response to our clients' needs.

We understand the importance of timely support and will continue to make improvements in these areas to enhance your experience with Paycor.

Shelly
Classificação geral
  • Setor: Segurança e investigações
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent Product and Customer Service

Avaliado em 01/06/2023

The Paycor platform is very user friendly.

The Paycor platform is very user friendly.

Vantagens

Our transition from another payroll processing company was smooth, our assigned representative guided us through the process every step of the way. If there are ever questions or concerns their support team is always available.

Desvantagens

We've not had any issues with using Paycor.

Resposta do Paycor

Thank you for your kind words and for taking the time to share your positive experience with Paycor.

We are delighted to hear that your transition was smooth and that our dedicated representative provided the necessary guidance. Our support team takes pride in being readily available for all our customers' needs, so we're glad that you've found this beneficial.

It's also wonderful to hear that you're finding our platform user-friendly and that you've had no issues while using our service. We're committed to maintaining this standard and enhancing your experience wherever possible.

We appreciate your trust in us for your payroll tax reporting and payments. Your satisfaction is our top priority.

Thank you once again for your excellent review and for choosing Paycor.

Kim
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Paycor Services Review

Avaliado em 25/06/2019

Overall experience has not been a positive experience. Customer service being at the forefront. We...

Overall experience has not been a positive experience. Customer service being at the forefront. We have a dedicated customer service relations manager, however, when raising concerns he has not resolved these and only directs back to our customer service contact.

Vantagens

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

Desvantagens

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions.
2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues.
3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique.
4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

Tami
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Payroll software that meets business needs

Avaliado em 27/08/2019

Paycor has helped me become more efficient in process payroll, tracking time cards and running...

Paycor has helped me become more efficient in process payroll, tracking time cards and running third party reports.

Vantagens

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

Desvantagens

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

Alternativas consideradas

Paycom

Razões para escolher o Paycor

Functionality and cost

Razões para mudar para o Paycor

Cost and functionality
Laura
Classificação geral
  • Setor: Indústria farmacêutica
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Onboarding was Bumpy

Avaliado em 30/04/2023

Overall 6/10 experience. Customer Service wait times can sometimes be more than 15 min. The...

Overall 6/10 experience. Customer Service wait times can sometimes be more than 15 min. The overall product is great.

Vantagens

The features of Paycor are great! It handles the HR functions we were hoping for. Love the automated onboarding process and ATS intergration.

Desvantagens

Onboarding / implementation experience was less than favorable. Our IC was hardly available and I was only given a 30 min training for Payroll. There is a lot of self training using their training materials, needed for onboarding.

Resposta do Paycor

Thank you for taking the time to provide your feedback. We are pleased to hear that you appreciate the features and functionalities of Paycor, and that our system is meeting your HR needs.

However, we sincerely apologize for the bumpy onboarding experience you've had. Our goal is to ensure a smooth transition for all of our clients, and we're sorry to hear that this wasn't the case for you. We understand the importance of having readily available support during such a critical phase, and we regret any inconvenience caused due to the limited availability of our Implementation Consultant.

We also acknowledge your feedback regarding our training process. Our intention with the self-training materials is to provide flexibility and the ability to learn at your own pace. However, we understand that a more guided experience may be beneficial, and we will take your feedback into consideration for improving our training methodology.

Regarding the customer service wait times, we are continually working on improving our response times. We are sorry for any inconvenience and appreciate your patience.

Your feedback is invaluable to us, and we will make every effort to enhance your experience moving forward. We're grateful for your comments, and we're committed to making your next experience a 10/10.

If you have any further feedback or need assistance with anything else, please do not hesitate to reach out to us.