Drift

Bate-papo ao vivo e mensagens no aplicativo para vendas e marketing

Classificação geral

4,5 /5
(179)
Relação qualidade/preço
4,1/5
Recursos
4,3/5
Praticidade
4,4/5
Suporte ao cliente
4,4/5

91%
dos usuários recomendam este app
Classificar por

179 avaliações

Ezra
Classificação geral
  • Setor: Instituições religiosas
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

My leads increased

Avaliado em 28/07/2019

Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in...

Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more.

Vantagens

I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking

Desvantagens

I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps.

Ramon
Classificação geral
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

One of the most appealing, beautiful and expensive website chats on the market

Avaliado em 31/07/2018

- Providing a beautiful and direct contact option directly on my website
- Direct targeting of...

- Providing a beautiful and direct contact option directly on my website
- Direct targeting of specific customers groups with chat messages, emails and pop-ups
-> Increasing the number of leads & sales

Vantagens

- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly.
- Advanced bot and automation capabilities based on tags and other attributes
- Live view of prospects on your website with direct contact via web chat functionality
- Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.

Desvantagens

- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing?
- The calendar cannot be completely translated into the language of your choice and you can't use a custom domain.
- Help center is branded with drift, even if your plan support branding free chat widget.
- I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written.
- I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it.

Olivier
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Not a good way to do business

Avaliado em 18/11/2019

Just an awful approach to customer service and the worse experience with a vendor after 15 years in...

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones.

Vantagens

The advanced features are interesting but they lack some of the basics

Desvantagens

The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people.

1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine

2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor.

3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do.

4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution.

5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month

6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to.

Farhan
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Drift review

Avaliado em 11/01/2023

Overall I am very satisfied with Drift and it has been the great experience integrating this with...

Overall I am very satisfied with Drift and it has been the great experience integrating this with zoominfo for lead generation

Vantagens

Drift is extremely easy to configure and there is a launchpoint integration available via Marketo Engage that makes it easy to integrate and push lead gen data into Marketo

Desvantagens

I think Drift gets the job done and is the best live chat out there in market. I cant think of any con

Resposta do Drift

Hi Farhan! Thank you so much for leaving a review. I'm super pumped to see that you're finding Drift easy to configure, easy to use, and integrating so well with your tech stack.

Please let us know if we can ever assist with anything Drift related.

--Joshua Morgan
Customer Advocacy @ Drift

Aaron J
Classificação geral
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great way to add essential chat functionality to your website

Avaliado em 11/12/2017

Great way to provide value to visitors and be able to clearly communicate.

Great way to provide value to visitors and be able to clearly communicate.

Vantagens

Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot.

Desvantagens

The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides.

João
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Drift it's a great tool to automate your email marketing

Avaliado em 20/01/2023

until it as been great and we still work together

until it as been great and we still work together

Vantagens

Drift as a bunch of great features, we use it to filter out of office responses and also the web chat. It's a great tool and everyone should test it

Desvantagens

It can be a bit complicated and overwhelming since it as a lot of features

Resposta do Drift

Hi Joao! Thanks for leaving a review and the kind words. We love automation as it just saves so much time.

If you ever need any help finding features, please don't hesitate to reach out at [email protected]

--Joshua Morgan
Customer Advocacy @ Drift

Andrey
Classificação geral
  • Setor: Artigos esportivos
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A modern way to connect with your customers

Avaliado em 30/09/2018

I still use Drift and will do further.

I still use Drift and will do further.

Vantagens

I implemented Drift in my website. The reason is not just I want to connect with my customers. but to show them that behind that e-commerce store there is a real person.
Nowadays, people loves connecting by others by typing what they need or what questions they have.
I use Drift app on my smartphone so I can answer fast to my customers.

Desvantagens

My suggestion is to offer an option to choice louder or another sound notification when there is a user on the other side. Very often I can't hear that someone has just sent me a question. And then I miss the opportunity to answer.

Dan
Classificação geral
  • Setor: Recursos Humanos
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

This has been a great tool to improve website conversion.

Avaliado em 13/12/2019

We purchased Drift to help our website convert more visitors, we definitely saw an uptick in...

We purchased Drift to help our website convert more visitors, we definitely saw an uptick in conversions even if you take into account the amount of form fills it enviably cannibalized.

Vantagens

Drift is easy to implement and a extremely powerful tool for increasing conversion on your website by directly engaging visitors.

Desvantagens

If you're looking to engage your entire Salesforce in using this tool, it can be quite expensive to purchase the seats. Also, it's not all that flexible if you're not trying to use it in a relatively specific way.

Amit
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Immense ROI!

Avaliado em 12/02/2023

The overall experience has been really good. ROI is > 50X & it's very easy to operate on the tool.

The overall experience has been really good. ROI is > 50X & it's very easy to operate on the tool.

Vantagens

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

Desvantagens

Nothing specific; everything seems top-notch!

Layal
Classificação geral
  • Setor: Software
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

LiveChat tool

Avaliado em 27/03/2023

Vantagens

I liked that it integrated with top CRM systems in the Market. Their support is great.

Desvantagens

It was costly. Playbooks were a bit buggy at times.

Darien
Classificação geral
  • Setor: Instituições religiosas
  • Porte da empresa: 11 - 50 funcionários
  • Usado Outro durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Drift is a high quality chat platform with a significant load time

Avaliado em 02/03/2021

Drift has a lot of great features, and although it can be confusing at first, it is well worth the...

Drift has a lot of great features, and although it can be confusing at first, it is well worth the effort. My only complaint (and the only reason I wouldn't use it at this time) would be the significant increase in load time on my websites, which caused me to look elsewhere for a better solution.

Vantagens

I inherited drift from my predecessor, and immediately found it to be a very powerful and useful platform. It offered simple chat solutions, sent follow-up emails to people who didn't see your chat automatically, and provided numerous other useful features. It had a simple chat window that caught people's attention and generated chats, all of which we found very useful for our needs

Desvantagens

Drift has a couple key problems - one being the overly simplistic and confusing backend UI. For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused. This likely would have been different if I'd been part of the team that set it up, but starting to use the platform required quite a learning curve to customize it to our needs.

Perhaps more significantly, I used Drift for a period of time while updating my companies website - and upon switching to Wordpress and using Drift, I started to notice a significant increase in load time - with lighthouse & gtmetrix revealing a significant load time (I believe it was over 1.3 seconds of load time) caused by Drift's code. Needless to say, load time is key in website conversions, so I switched away from the platform pretty quick after that.

Resposta do Drift

Darien,

Thanks very much for taking the time to share your experience with us. This feedback is really important to ensuring we can improve for our customers. I'd love the opportunity to introduce you to our produce team if you'd be open to chatting more. Feel free to contact me directly at [email protected].

All the best,

Julie Hogan, VP - Customer Experience

Cameron
Classificação geral
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

I had high hopes but was disappointed by

Avaliado em 19/04/2018

Vantagens

Overall the concept of this platform is great and I had high hopes because of all the good reviews. The bot got more engagement than a just a basic chat box I had before that. Having the ability to use other popups etc was good too but pretty limited flexibility around the design of those.

Desvantagens

I think some things may have changed since all the positive reviews regarding the software. I think this happens sometimes when companies go into growth mode. The support wasn't good, they tried but seemed too busy, often didn't take the time to read the detailed steps to reproduce I included in all my support tickets. Before anything was actioned we had to bounce a bunch of emails back and forth answering questions with info I already included in my original tickets which meant days past before we even started to get some actual help. Then often the problems were just bugs with their platform. There seemed to be quite a few things that just didn't work as described.

Seems quite expensive compared to something like Intercom that has a much broader feature set. I'm a Solo founder though with a niche platform, so pricing won't be an issue if you are a bigger business I suppose.

Also just a tip, they have a 30 day notice period and no trial so if you don't like it within the first month you'll still need to pay for a full two months of the software so make sure you budget for that. I didn't. My fault for not reading the terms.

Even when they break the news to you that you'll be charged another amount for something you don't want to use. At least they still end their emails by saying "have a fantastic day" even when breaking bad news. I'll try!

Craig
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Reliable, yet Lacking

Avaliado em 10/09/2019

Overall Drift has been a good option for the money, but we are not 100% thrilled.

Overall Drift has been a good option for the money, but we are not 100% thrilled.

Vantagens

Software is reliable in that the system does not crash at all. They are consistently making updates, and branching in to more areas of communication outside of just chat. The support team is very nice and willing to help.

Desvantagens

Reporting functionality is very lacking. Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software. Have contacted support on this multiple times without resolution.

Jennifer
Classificação geral
  • Setor: Pesquisa de mercado
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great alternative to forms

Avaliado em 08/10/2020

Vantagens

I love the conversational nature of our Drift bots. It allows us to incorporate our brand tone of voice into interactions with web visitors, and the ability to book meetings directly within the chat really speeds up the followup process.

Desvantagens

It can be clunky at times to set up the playbooks, but once they're in place they're great. I've also seen a ton of incremental improvements happen throughout the time I've used it so I can see Drift is listening to customer feedback and continually evolving.

Resposta do Drift

Hi Jennifer,

Thank you so much for sharing this feedback. I'm really happy to hear you say " I've used it so I can see Drift is listening to customer feedback and continually evolving." Please keep the feedback coming and let us know how else we can help you!

All the best,

Julie Hogan, VP - Customer Experience

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

A great product that wasn't afit for us

Avaliado em 06/04/2021

Great product that wasn't a fit for our buyers

Great product that wasn't a fit for our buyers

Vantagens

Drift was very easy to use. The conversation-building tool was fun to use and change. It is very well done.

Desvantagens

It didn't capture leads for us. I think our buyers hated the bot.

Resposta do Drift

Hi there,

Thanks for sharing your thoughts on Drift - we're so sorry to hear it wasn't a fit for your business. If you ever want to reevaluate Drift or work more closely with our teams to see how you can get the most out of the product, please feel free to email me directly at [email protected].

- Sarah Haberman, Senior Customer Advocacy Manager

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great communication interaction with prospects

Avaliado em 08/05/2021

Extremely pleased. I'll admit that as an admin onboarding this software, it takes sometime to get...

Extremely pleased. I'll admit that as an admin onboarding this software, it takes sometime to get familiar with the new set up of chatboxes and playbooks. Overall though, it proves to bring results to our team.

Vantagens

The simplicity of scheduling phone calls. Drift also makes the chat's very personalized and fun to interact with. That feelings gives our prospects and sense of comfort when they visit our site.

Desvantagens

There are a few bugs such as syncing issues with our crm, or syncing issues with BDR calendars. The majority of the time, the internal team is able to fix these issues. But there have been some cases not as urgent that I've had to put aside for now.

Resposta do Drift

Hi there,

We're so glad to hear that your website visitors feel a sense of comfort when they visit your site! That's the experience we strive for. Thanks for providing some feedback, as well - we'll make sure it gets in the right hands.

- Sarah Haberman, Senior Customer Advocacy Manager

Avaliador Verificado
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Awesome chatbot for engaging with potential customers

Avaliado em 07/02/2020

Overall, drift allows a simple and personable way to interact with potential customers that visit...

Overall, drift allows a simple and personable way to interact with potential customers that visit our website.

Vantagens

Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.

Desvantagens

It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.

Resposta do Drift

Thank you for this. I'm glad to hear you've found Drift personable and it's saving you time!

Please let us know how we can be helpful to you this year!

All the best-

Julie Hogan, VP Customer Experience

gabby
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Drift Review

Avaliado em 18/12/2019

I can see a huge impact on our team using Drift, with inbound and conversations.

I can see a huge impact on our team using Drift, with inbound and conversations.

Vantagens

Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

Desvantagens

The drift app does not have the same features it does on the desktop and the format can be unusual. Much prefer to use on a laptop.

Resposta do Drift

Hi Gabby,

Wow 10/10 we're flattered! Thank you so much for sharing your experience with us. Please let us know how we can be helpful to you this year.

All the best,

Julie Hogan, VP - Customer Experience

Chris
Classificação geral
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy (and free) way to add chat to your website!

Avaliado em 16/03/2018

Vantagens

The pros over at Drift get IT! They have provided a great chat tool that is super clean, easy to use, and it just works. I run an e-commerce website and there's no doubt that having Drift in place has boosted my sales. It is a great way to capture new email addresses as well, which I have used in follow up marketing sequences, thus resulting in additional sales. Can't say enough about this software, I really enjoy it.

Desvantagens

Everything isn't free! But, I get it. The additional features are worth paying for, and I will be at that point on my site soon. Looking forward to it!

Catherine
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Great tool to help improve customer experience!

Avaliado em 09/08/2017

Improved customer experience and lead capture and nuturing tool.

Improved customer experience and lead capture and nuturing tool.

Vantagens

Drift is easy to use, customize and integrate into our Slack channels. We have a paid subscription with lots of benefits that fit our budget.

Desvantagens

Not all features in Drift are customizable but working with the Drift team has been a breeze. I once made a request to implement a specific setting and 3 weeks later it was set-up and ready for us to utilize. My only wish is that the alerts would be more timely. Sometimes there is an up to 10 min. delay. For now, we have been refreshing the page/app more consistently throughout the day.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Easy chat set up right to your website

Avaliado em 14/02/2019

Great product. Free version is pretty limited, but gets the job done.

Great product. Free version is pretty limited, but gets the job done.

Vantagens

I found that drift has a very nice flow and design. It was very easy to set up, and I've seen a great increase in customer interaction from our website when i am able to engage them.

Desvantagens

Paid tiers are expensive. It looks like you get some great features through their paid services, but compared to other companies, they seem very expensive

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Great platform, pushy upsells

Avaliado em 06/08/2019

Vantagens

The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications

Desvantagens

None with the software - they are the leader in the space for a reason! Their account executives are a bit pushy on upsells for additional features and functionality.

Ian
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11 - 50 funcionários
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

Needs work

Avaliado em 09/09/2021

This has the ability to be a brilliant tool, and I'm impressed by the idea behind it, but the UX on...

This has the ability to be a brilliant tool, and I'm impressed by the idea behind it, but the UX on the website is all over the place. I would've rated this so much higher, if the UX was better!

Vantagens

Writing about Drift video in specific - this has the ability to be a fantastic tool for generating leads, pitching more complex sales, and showcasing to your customers that you appreciate that they are busy people, and can watch your video at any point that they have some time.

Desvantagens

The login process to Drift video if you've already got Drift Chat set up is so clunky, and it kicks me out nearly every single time. It's a shame as I would use this tool so much more, but sometimes it just doesnt want to let me in, and even with the correct login, it just glitches and sends you back to the login screen

Resposta do Drift

Hi Ian,

Thanks for your candid feedback. I'm sorry to hear that the UX is less than you'd expect from us - I'll share this feedback with the team, but should you have more specific feature requests, feel free to share them with me at [email protected] at any time.

All the best,
Sarah Haberman
Senior Customer Advocacy Manager

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great bot with plenty of options

Avaliado em 14/11/2018

If you consider a bot or other automated actions, Drift is certainly a great candidate that is...

If you consider a bot or other automated actions, Drift is certainly a great candidate that is worthwhile to explore.

Vantagens

Drift seems to have endless options and possibilities to enhance this bot and the underlying (marketing) actions. Their pro-active approach is helpful and really appreciated.

Desvantagens

Because of the many options and features, please make sure you to schedule enough time and focus for your dedicated Drift colleagues who implement, maintain and follow up on the additional tasks.

Catherine
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 51 - 200 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Great for Customer Service!

Avaliado em 07/09/2022

Vantagens

I love the accessibility that it gives to customer's or perspective customers to someone in the company who can quickly answer questions. Avoids wait times on phones and email.

Desvantagens

Sometimes when we had no one online, and had an offline message turned on, it didn't always work and some customer's were unhappy because they expected a response, but no one was online.

Resposta do Drift

Hi Catherine! Thank you for taking the time to leave a review. I love that you'd be willing to recommend us...that's awesome.

As far as your con, I'd highly recommend reaching out to your CSM or suppor[email protected] as that seems like an easy fix for routine purposes.