--- description: Avaliações detalhadas do Drift com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Drift com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Drift - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Assistente de Vendas com IA](/directory/3872/ai-sales-assistant/software) > [Drift](/software/108899/drift) # Drift Canonical: https://www.getapp.pt/software/108899/drift Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/108899/drift?page=2) > Drift é uma solução de bate-papo ao vivo baseada na nuvem para equipes de vendas e marketing, que também inclui um bot de bate-papo com tecnologia de inteligência artificial, mensagens no aplicativo e ferramentas de gestão de e-mail. > > Verdict: Rated **4.5/5** by 199 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 199 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Drift - **Location**: Boston, EUA - **Founded**: 2015 ## Commercial Context - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: alemão, chinês, coreano, dinamarquês, espanhol, finlandês, francês, húngaro, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - A/B Testing - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento automatizado - Agendamento de compromissos - Alertas do celular - Alertas/notificações - Alerts/Escalation - Analítica aumentada - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Automatização de processos e fluxos de trabalho - Automação de email - Automação de marketing - Autoresponders - Ações ativadas por eventos - Banco de dados de contatos ## Integrations (27 total) - Demandbase One - Drip - Front - Google Analytics 360 - Google Calendar - Help Scout - Helpjuice - HubSpot CRM - Mailchimp - Marketo Engage - Microsoft 365 - Microsoft Outlook - Poptin - Privy - Productboard ... and 12 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software de Assistente de Vendas com IA](https://www.getapp.pt/directory/3872/ai-sales-assistant/software) ## Categorias relacionadas - [Software de Assistente de Vendas com IA](https://www.getapp.pt/directory/3872/ai-sales-assistant/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Software CRM Online](https://www.getapp.pt/directory/232/online-crm/software) - [Ferramentas de Email Marketing](https://www.getapp.pt/directory/307/email-marketing/software) - [Ferramentas de Automação de Marketing](https://www.getapp.pt/directory/308/marketing-automation/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3412 reviews) 2. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1719 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1758 reviews) 4. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.pt/software/91379/intercom) — 4.5/5 (1132 reviews) ## Avaliações ### "My leads increased" — 5.0/5 > **Ezra** | *28 de julho de 2019* | Instituições religiosas | Recommendation rating: 9.0/10 > > **Vantagens**: I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking > > **Desvantagens**: I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps. > > Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more. ----- ### "Great way to add essential chat functionality to your website" — 5.0/5 > **Aaron J** | *11 de dezembro de 2017* | Recommendation rating: 9.0/10 > > **Vantagens**: Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot. > > **Desvantagens**: The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides. > > Great way to provide value to visitors and be able to clearly communicate. ----- ### "Not a good way to do business" — 1.0/5 > **Olivier** | *18 de novembro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 0.0/10 > > **Vantagens**: The advanced features are interesting but they lack some of the basics > > **Desvantagens**: The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor. 3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do. 4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution. 5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month 6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to. > > Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones. ----- ### "A solid suite of digital tools all on one platform" — 5.0/5 > **Yann** | *7 de maio de 2021* | Mídia digital | Recommendation rating: 8.0/10 > > **Vantagens**: The thing about Drift that I like the most is, without a doubt, its chatbot creation feature. There are plenty of chatbot platforms and apps out there, but what makes Drift stand out its the ability it gives you to provide website visitors with a tailored experience, answers to their questions and solutions to their needs...all on autopilot\! You put in the work once – to create the chatbot – and then, you can let the platform work its magic and help you increase website visitor engagement and other KPIs in your business. > > **Desvantagens**: If you're planning to put together a quite robust and sophisticated chatbot, you'll need to carve out some time. While this is to be expect, I sometimes feel that one can feel a bit overwhelmed in the chatbot creation process... ----- ### "Playbooks are WOW\!" — 4.0/5 > **Priyanka** | *27 de dezembro de 2018* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: I have been using Drift for more than 2 years and there is nothing I don't love about this product but I am here to talk about Playbooks today. It's amazing how you can set up custom messages to the web page visitors knowing their intent as per the content of this website. Great work\! > > **Desvantagens**: None so far but while writing this review I realized that when I chat with my drift visitors while I type the Grammarly auto-correction does not work. It will show the error but it won't auto-correct. > > We got some kick-ass leads using Drift. Will keep using the tool forever. ----- Page: 1 / 9\ Seguinte: [Next page](https://www.getapp.pt/software/108899/drift?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/108899/drift) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data