
Drift
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175 avaliações

- Setor: Instituições religiosas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
My leads increased
Avaliado em 28/07/2019
Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more.
Vantagens
I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking
Desvantagens
I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps.
- Setor: Internet
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Powerful buy pricey
Avaliado em 23/09/2020
Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.
Vantagens
The ease of getting started and implementation
Desvantagens
If you want to enjoy most of the features, you need big pockets because it's pricey
Alternativas consideradas
IntercomRazões para mudar para o Drift
The capabilities and the brands that are using DriftResposta do Drift Traduzir para o Português
Amit,
Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you!
All the best,
Julie Hogan, VP - Customer Experience
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Not a good way to do business
Avaliado em 18/11/2019
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones.
Vantagens
The advanced features are interesting but they lack some of the basics
Desvantagens
The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people.
1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine
2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor.
3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do.
4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution.
5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month
6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to.
- Setor: Segurança de rede e informática
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Drift it's a great tool to automate your email marketing
Avaliado em 20/01/2023
until it as been great and we still work together
Vantagens
Drift as a bunch of great features, we use it to filter out of office responses and also the web chat. It's a great tool and everyone should test it
Desvantagens
It can be a bit complicated and overwhelming since it as a lot of features
Resposta do Drift Traduzir para o Português
Hi Joao! Thanks for leaving a review and the kind words. We love automation as it just saves so much time.
If you ever need any help finding features, please don't hesitate to reach out at [email protected]
--Joshua Morgan
Customer Advocacy @ Drift

- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
One of the most appealing, beautiful and expensive website chats on the market
Avaliado em 31/07/2018
- Providing a beautiful and direct contact option directly on my website
- Direct targeting of specific customers groups with chat messages, emails and pop-ups
-> Increasing the number of leads & sales
Vantagens
- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly.
- Advanced bot and automation capabilities based on tags and other attributes
- Live view of prospects on your website with direct contact via web chat functionality
- Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.
Desvantagens
- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing?
- The calendar cannot be completely translated into the language of your choice and you can't use a custom domain.
- Help center is branded with drift, even if your plan support branding free chat widget.
- I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written.
- I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it.
- Setor: Entretenimento
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Easy to set up - Great for quick chats with customers
Avaliado em 11/11/2022
In 2020, when our festival was forced to go online, this software saved us. We were able to easily explain schedule changes to customers, answer their questions, and walk them through set up. We continue to use this software, which has cut down on phone calls, and allowed us to more efficiently assist our customers.
Vantagens
I really like that we can have private conversations between staff members in order to confirm we are giving up-to-date information. It is also very helpful for us to see the location of the customer in order to better / properly assist them.
Desvantagens
We use the free version of the software and I cannot think of a single issue we have not been able to easily resolve ourselves.
Resposta do Drift Traduzir para o Português
Hi Steffanie! ���� Thank you for leaving this awesome review.
There are so many positives here from being able to more efficiently help customers to collaborate with team members all in the same tool. ����
Please don't hesitate to reach out if you ever need any help with anything Drift related. My email is [email protected]
--Joshua Morgan: Customer Advocacy @ Drift
- Setor: Internet
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Live Chat Platform that suits my needs.
Avaliado em 14/07/2022
There has been a lot of platform development in recent years.
Newer look and better android app for example. I remember when the Drift android app had quite a lot of bugs, but now many have been fixed.
I am confident in future development and still choose Drift as my primary choice of Live Chat Platform.
Vantagens
Live chat and Playbook work well, and widgets are easy to install.
Desvantagens
There are no problems with functionality, but in my opinion, the customization options are still not enough. I would like more widget customization options, such as the ability to add a background image to the Live Chat widget.
Resposta do Drift Traduzir para o Português
Thank you for the feedback! Love that you're having a positive experience using Drift. I would highly recommend reaching out to your CSM about more customization options so that they can relay this information to the product team.

- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great way to add essential chat functionality to your website
Avaliado em 11/12/2017
Great way to provide value to visitors and be able to clearly communicate.
Vantagens
Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot.
Desvantagens
The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides.

- Setor: Artigos esportivos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A modern way to connect with your customers
Avaliado em 30/09/2018
I still use Drift and will do further.
Vantagens
I implemented Drift in my website. The reason is not just I want to connect with my customers. but to show them that behind that e-commerce store there is a real person.
Nowadays, people loves connecting by others by typing what they need or what questions they have.
I use Drift app on my smartphone so I can answer fast to my customers.
Desvantagens
My suggestion is to offer an option to choice louder or another sound notification when there is a user on the other side. Very often I can't hear that someone has just sent me a question. And then I miss the opportunity to answer.

- Setor: Recursos Humanos
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
This has been a great tool to improve website conversion.
Avaliado em 13/12/2019
We purchased Drift to help our website convert more visitors, we definitely saw an uptick in conversions even if you take into account the amount of form fills it enviably cannibalized.
Vantagens
Drift is easy to implement and a extremely powerful tool for increasing conversion on your website by directly engaging visitors.
Desvantagens
If you're looking to engage your entire Salesforce in using this tool, it can be quite expensive to purchase the seats. Also, it's not all that flexible if you're not trying to use it in a relatively specific way.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Drift Ninja
Avaliado em 24/04/2020
I've become a convert for Drift. I really dig how flexible the tool is. While the free version is very basic, there's so much you can do with it using its API. For mid-level customers, while it doesn't include full automation, the targeting is very robust. And the pro level, which I use, has all the bot automaton you could dream of.
Vantagens
There's a lot one could write here but having some experience with similar products, I can confidently say my favorite Drift feature is its data export capability. Drift's internal dashboard reporting is useful for day to day high-level metrics, but being able to export the data and dig through it to find meaningful metrics that drive decisions on messaging strategy has made Drift stand out among its competitors. The bot builder is unparalleled and their enterprise integrations are very robust.
Desvantagens
I use the product just about every day, but I would my least favorite thing is their pricing structure. The pricing page on their site can be pretty confusing to someone comparison shopping.
Resposta do Drift Traduzir para o Português
Hi Moseph,
Wow. Thank you, we are flattered. I'm thrilled to hear you're happy on all fronts, and it's giving you what you need. Please let us know how we can continue to support you! Thanks again!
All the best-
Julie Hogan, VP Customer Experience

- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
I had high hopes but was disappointed by
Avaliado em 19/04/2018
Vantagens
Overall the concept of this platform is great and I had high hopes because of all the good reviews. The bot got more engagement than a just a basic chat box I had before that. Having the ability to use other popups etc was good too but pretty limited flexibility around the design of those.
Desvantagens
I think some things may have changed since all the positive reviews regarding the software. I think this happens sometimes when companies go into growth mode. The support wasn't good, they tried but seemed too busy, often didn't take the time to read the detailed steps to reproduce I included in all my support tickets. Before anything was actioned we had to bounce a bunch of emails back and forth answering questions with info I already included in my original tickets which meant days past before we even started to get some actual help. Then often the problems were just bugs with their platform. There seemed to be quite a few things that just didn't work as described.
Seems quite expensive compared to something like Intercom that has a much broader feature set. I'm a Solo founder though with a niche platform, so pricing won't be an issue if you are a bigger business I suppose.
Also just a tip, they have a 30 day notice period and no trial so if you don't like it within the first month you'll still need to pay for a full two months of the software so make sure you budget for that. I didn't. My fault for not reading the terms.
Even when they break the news to you that you'll be charged another amount for something you don't want to use. At least they still end their emails by saying "have a fantastic day" even when breaking bad news. I'll try!
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Reliable, yet Lacking
Avaliado em 10/09/2019
Overall Drift has been a good option for the money, but we are not 100% thrilled.
Vantagens
Software is reliable in that the system does not crash at all. They are consistently making updates, and branching in to more areas of communication outside of just chat. The support team is very nice and willing to help.
Desvantagens
Reporting functionality is very lacking. Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software. Have contacted support on this multiple times without resolution.
- Setor: Pesquisa de mercado
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great alternative to forms
Avaliado em 08/10/2020
Vantagens
I love the conversational nature of our Drift bots. It allows us to incorporate our brand tone of voice into interactions with web visitors, and the ability to book meetings directly within the chat really speeds up the followup process.
Desvantagens
It can be clunky at times to set up the playbooks, but once they're in place they're great. I've also seen a ton of incremental improvements happen throughout the time I've used it so I can see Drift is listening to customer feedback and continually evolving.
Resposta do Drift Traduzir para o Português
Hi Jennifer,
Thank you so much for sharing this feedback. I'm really happy to hear you say " I've used it so I can see Drift is listening to customer feedback and continually evolving." Please keep the feedback coming and let us know how else we can help you!
All the best,
Julie Hogan, VP - Customer Experience
- Setor: Software
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great communication interaction with prospects
Avaliado em 08/05/2021
Extremely pleased. I'll admit that as an admin onboarding this software, it takes sometime to get familiar with the new set up of chatboxes and playbooks. Overall though, it proves to bring results to our team.
Vantagens
The simplicity of scheduling phone calls. Drift also makes the chat's very personalized and fun to interact with. That feelings gives our prospects and sense of comfort when they visit our site.
Desvantagens
There are a few bugs such as syncing issues with our crm, or syncing issues with BDR calendars. The majority of the time, the internal team is able to fix these issues. But there have been some cases not as urgent that I've had to put aside for now.
Resposta do Drift Traduzir para o Português
Hi there,
We're so glad to hear that your website visitors feel a sense of comfort when they visit your site! That's the experience we strive for. Thanks for providing some feedback, as well - we'll make sure it gets in the right hands.
- Sarah Haberman, Senior Customer Advocacy Manager
- Setor: Internet
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Simple setup and hassle-free website chat solution
Avaliado em 22/07/2019
Vantagens
Easy to set up and inject directly into your homepage. Can set up routes and automated conversations (albeit this process can be streamlined/cleaned up a bit)
Desvantagens
Software can get a little clunky - leading to significant amount of resources rendering and setting up the chat button/bubble upon website load.
- Setor: Software
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Drift Review
Avaliado em 18/12/2019
I can see a huge impact on our team using Drift, with inbound and conversations.
Vantagens
Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.
Desvantagens
The drift app does not have the same features it does on the desktop and the format can be unusual. Much prefer to use on a laptop.
Resposta do Drift Traduzir para o Português
Hi Gabby,
Wow 10/10 we're flattered! Thank you so much for sharing your experience with us. Please let us know how we can be helpful to you this year.
All the best,
Julie Hogan, VP - Customer Experience
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Shortened our time to SQL
Avaliado em 08/05/2019
Vantagens
Ease of installation made this a no-brainer to try. We found that it helped us shorten our marketing cycle by getting prospects on the phone immediately rather than in the traditional way with forms. Now they can speak to a live representative and get their business much sooner. Drift changed the way we do business.
They are introducing more and more integrations and making it a natural extension of most marketing teams.
Desvantagens
Cost for the higher tier is a little too high. We settled for the lower tier and are happy with it so far.

- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
You can fell in love with a SaaS product.
Avaliado em 04/05/2018
Vantagens
Drift is the world's first and only conversational marketing platform. You can talk to your best leads real time on your page and create super personalized messages to get in contact with them.
Desvantagens
Its features mostly are created for the US market and some parts of the software can't be used in my Hungarian language. But honestly, I can't really mention anything bad. The team shifts monthly new features. They are super fast!
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Our new primary method of communication with prospects
Avaliado em 24/04/2019
Vantagens
Ease of setup makes Drift work well. I love the Slack integration and team member management on the back end. One of the best things about Drift is that it eliminates the need for forms and forces a quick turnaround on meeting prospects.
Desvantagens
It's expensive for the more advanced service. It would be a great addition to our current workflow but can't justify the cost.
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Great platform, pushy upsells
Avaliado em 06/08/2019
Vantagens
The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications
Desvantagens
None with the software - they are the leader in the space for a reason! Their account executives are a bit pushy on upsells for additional features and functionality.

- Setor: Publicidade e marketing
- Porte da empresa: 11 - 50 funcionários
- Usado Mensal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Needs work
Avaliado em 09/09/2021
This has the ability to be a brilliant tool, and I'm impressed by the idea behind it, but the UX on the website is all over the place. I would've rated this so much higher, if the UX was better!
Vantagens
Writing about Drift video in specific - this has the ability to be a fantastic tool for generating leads, pitching more complex sales, and showcasing to your customers that you appreciate that they are busy people, and can watch your video at any point that they have some time.
Desvantagens
The login process to Drift video if you've already got Drift Chat set up is so clunky, and it kicks me out nearly every single time. It's a shame as I would use this tool so much more, but sometimes it just doesnt want to let me in, and even with the correct login, it just glitches and sends you back to the login screen
Resposta do Drift Traduzir para o Português
Hi Ian,
Thanks for your candid feedback. I'm sorry to hear that the UX is less than you'd expect from us - I'll share this feedback with the team, but should you have more specific feature requests, feel free to share them with me at [email protected] at any time.
All the best,
Sarah Haberman
Senior Customer Advocacy Manager

- Setor: Serviços financeiros
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Conversational Marketing is a Great Tool
Avaliado em 27/02/2020
A really useful tool and a great way to interact with your customer base.
Vantagens
Conversational Marketing is a great tool because it allows you to interact with your customers automatically.
Desvantagens
The tool is very useful there isn't much bad to say about it. The tool requires you to learn how to use it.
Resposta do Drift Traduzir para o Português
Hi Stephen,
Wow! 10/10 we are flattered! Thank you very much for sharing your feedback, please let us know how we can continue to help you this year in achieving your goals!
All the best,
Julie Hogan, VP - Customer Experience

- Setor: Imprensa
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Great online chat function for sales
Avaliado em 01/05/2019
Vantagens
Easy to work with prospects and have quick chats, quickly determine if someone is worth a sales conversation and if so turn it into a phone call quickly, otherwise give them free resources and send them away
Desvantagens
Would be better if different teams could have different queues based on locality of prospects, also the company is constantly changing the UI and features so it is hard to get used to certain functions, get a rhythm going

- Setor: Instituições religiosas
- Porte da empresa: 2 - 10 funcionários
- Usado Outro durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Does the job very nicely!
Avaliado em 04/12/2019
Drift was installed on our website for about a year and the few times people used it, it worked very nicely. I did end up removing it, not for any fault of the software, but simply because it largely went unused and I needed the screen real estate for another app I began using.
Vantagens
The mobile app! Having the ability to intercept messages sent to your organization via your mobile device is great! When you have a small staff and don't have anyone who can babysit a computer all day, the mobile app is essential to keeping consistency in availability for your website's visitors.
Desvantagens
People who sent messages wouldn't always wait around for my reply, which was generally sent within a minute or two. I wish there was a "typically replies within X minutes" message to encourage people to wait. But then again, other people's impatience isn't exactly Drift's fault.