
ROLLER
Classificação geral
Filtrar por
Porte da empresa
Tempo utilizado
51 avaliações

- Setor: Entretenimento
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
ROLLER is the One-Stop-Shop For Ticketing and Event Management
Avaliado em 24/05/2022
If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We...
If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
Vantagens
Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).
Desvantagens
There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead.
The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Product and Superb Support
Avaliado em 01/09/2022
We have been using roller for around 2 years and we love the system, the support from Roller is...
We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.
Vantagens
The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!
Desvantagens
We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.
- Setor: Instalações e serviços de lazer
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Redundant input and no customer service
Avaliado em 17/11/2022
None. Awful product
None. Awful product
Vantagens
Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant
Desvantagens
Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.
Resposta do ROLLER Software
Thank you for leaving your feedback Sean. We strive incredibly hard at ROLLER to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time.
Please drop us a message directly and we'd love to resolve this as quickly as possible.
- Setor: Entretenimento
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Essential business tool
Avaliado em 05/02/2020
We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be...
We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.
Vantagens
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)
Desvantagens
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.
Razões para mudar para o ROLLER
Their experience and functionality that bridges e-commerce with onsite commerce far better than the others.- Setor: Instalações e serviços de lazer
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
GC Wake Park
Avaliado em 25/05/2021
Exceptional
Exceptional
Vantagens
Easy to use, POS user friendly and handles memberships well.
Desvantagens
not mobile friendly, some areas of memberships could be improved.
- Setor: Instalações e serviços de lazer
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
REVIEW FOR ROLLER
Avaliado em 11/05/2021
Having a system like Roller means we can staff more precisely which means we can avoid over-staffing...
Having a system like Roller means we can staff more precisely which means we can avoid over-staffing and save on wages which is the biggest outgoing in our business.
We also find the reporting system in Roller really helps us to identify our customer behaviour which means we can cater better for our customers’ needs.
We also love how easy Roller it is to integrate with our website. Customers have always given us very positive feedback on how easy it is to make an online booking with us.
Lastly, we love working with everyone at Roller. Our case manager, [SENSITIVE CONTENT HIDDEN], and his team has over-came many hurdles to answer our very specific requests for the new business and they have successfully built us all the product we demanded and we are just very grateful to be able to have support from such a talented team. It has been a long journey to get from zero to our current functioning platform. We are 100% satisfied with the guidance and support Roller has provided us.
Highly recommended!
Vantagens
How easy Roller is to manage, operate and use.
We have been with Roller in the past 4.5 years. 2 businesses later, we still believe that Roller is the most reliable online booking platform around.
Their very prompt and always reliable support team is a real assurance for us when we first started. We always know our enquiry will be answered and resolved quickly.
Roller’s user-friendliness platform as well as their team have also given us confident in taking on creating new products and setting up checkouts...etc on our own. We learn so much from Roller every day.
One really great thing about Roller is that it is constantly evolving and upgrading itself. The monthly news video is one of my favourites. It’s very exciting to learn about all the hew features regularly.
We honestly only have good things to say about Roller. It has been a breeze going onboard with Roller from Day 1 and we would highly recommend it to anyone.
Desvantagens
N/A. Roller has always been able to answer to our requests. If not, they will always provide alternative solutions.
- Setor: Instalações e serviços de lazer
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Roller was the right choice.
Avaliado em 11/06/2020
Overall I am happy with our move to Roller as the point of sale is much more user friendly. The...
Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.
Vantagens
Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.
Desvantagens
Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

- Setor: Ócio, viagens e turismo
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Excellent Customer support, easy to use software
Avaliado em 05/12/2018
Roller makes the life simple for the customer and is constantly seeking to improve. They are...
Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
Vantagens
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.
Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).
Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Desvantagens
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).
You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.
Single use sites should be fine but chains may find this is frustrating.
The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

- Setor: Publicidade e marketing
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The Leader In Entertainment Centre POS
Avaliado em 20/11/2018
Vantagens
The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.
Desvantagens
The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome
Resposta do ROLLER Software
Thanks for your feedback, Matthew. We appreciate it.

- Setor: Entretenimento
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
POS Reimagined
Avaliado em 30/10/2019
I would highly recommend Roller POS software to any company looking for ease of acclimation, access...
I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.
Vantagens
Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.
Desvantagens
For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.
- Setor: Entretenimento
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Bounce Trampoline Sports NY
Avaliado em 08/04/2021
Overall my experience has been delightful! Everyone who I have spoken with has been so patient with...
Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!
Vantagens
There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.
Desvantagens
The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!
- Setor: Entretenimento
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Cant get better than this!
Avaliado em 02/11/2019
Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple...
Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!
Vantagens
This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!
Desvantagens
Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!
- Setor: Hotelaria
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Understanding the Industry
Avaliado em 11/03/2021
I have developed a really strong relationship with many of the team members at ROLLER from various...
I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.
Vantagens
ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.
Desvantagens
I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
A Step Forward
Avaliado em 13/07/2021
Fantastic onboarding and customer service. Very quick to respond (within a few hours usually) to an...
Fantastic onboarding and customer service. Very quick to respond (within a few hours usually) to an enquiry. They walk you through everything in the programme and there online resources and troubleshooting cover 90% of the follow up questions we had.
Vantagens
Alignment of our POS and Online sales was the key driver, especially post Covid so we could manage attendance. We had a number of demonstrations and while some other products were more powerful, Roller offered the core elements and an intuitive system. They also offer a variety of solutions so you don't pay for what you don't need.
Desvantagens
Like any new system you have to learn the different aspects of the software. It can be confusing at the beginning as there are a number of things you have to set up before you begin loading products etc. Also once you begin to use it you start to realise there may have been a simpler way of doing something and it can be quite a process to go back and change all the different areas but this is an issue you will have with any system like Roller.
- Setor: Entretenimento
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Point of Sale
Avaliado em 12/03/2021
Vantagens
Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.
Desvantagens
Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned.
The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.
- Setor: Entretenimento
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Even better than we hoped for!
Avaliado em 07/12/2018
ROLLER are extremely professional and hardworking and dedicated to providing the very best product...
ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!
Vantagens
It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.
Desvantagens
I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.
- Setor: Instalações e serviços de lazer
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Roller keeps us rolling!
Avaliado em 02/02/2021
Very good. Staff are helpful and the knowledge base excellent. With continued improvements the...
Very good. Staff are helpful and the knowledge base excellent. With continued improvements the platform continues to deliver.
Vantagens
The scheduling functions and CMS within the Roller software have dramatically improved the way our business interacts with customers. Scheduling gives us confidence to make adjustments quickly to react to customer demand and staffing restraints.
Desvantagens
We find reporting difficult. More education is required but this is difficult once the set up is complete.
- Setor: Entretenimento
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Our Experience With Roller
Avaliado em 23/09/2021
Overall, roller has been very pleasant to work with. J.C. over on the Australian side has been a...
Overall, roller has been very pleasant to work with. J.C. over on the Australian side has been a great asset to us not only in support, but also checking on us. He does a random call once or twice a month if we haven't reached out to check on us. We have run into a few issues while trying to integrate roller into our building, however, we have since go the issues resolved and are experiencing and overall easy-to-use system.
Vantagens
I love the ease of using roller. They set you up nicely to figure out how to create and update products and they are constantly innovating. They have a very good support team to help you with any issues you might experience.
Desvantagens
At times their system feels buggy and it does not always play well with Worldpay which is the card reader service we use. At first it will seem like their support is no good, however, it just takes time to find the right support team member.
- Setor: Transporte marítimo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Fishing for new customers
Avaliado em 29/08/2022
I think the experience has been very good, it works, no shutdowns or crashes, we can sell our...
I think the experience has been very good, it works, no shutdowns or crashes, we can sell our attractions and customer support is there for you when needed.
Vantagens
I love roller as I can add our own graphics and text to advertise our products.
I love the ease of sending passes. the digitization is so easy and helpful.
Desvantagens
I think setting up some of the events and schedules is pretty complex....yet I am yet to see a system that has figured this out too, so complex but after some time you can work it out.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
All Visitor Attractions Need Roller
Avaliado em 17/09/2021
Vantagens
Roller is easy to use, has loads of useful features and is very customisable to fit most requirements for visitor attractions. The integrations and API connectivity helps to link other systems.
Desvantagens
Costly add ons such as the mobile check in device. The app should work as well with any android device.
Alternativas consideradas
RezdyRazões para mudar para o ROLLER
Ease of implementation and better functions- Setor: Museus e instituições
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great functionality and customer service!
Avaliado em 04/11/2020
If I could rate the customer service higher than a 5, I would. Incredible response times and...
If I could rate the customer service higher than a 5, I would. Incredible response times and friendly/helpful staff.
Vantagens
The platform is very intuitive and easy to use!
Desvantagens
Would love for the platform to integrate with MailChimp
Alternativas consideradas
Dynamics 365Software anterior
Dynamics 365Razões para mudar para o ROLLER
Better price for features- Setor: Esportes
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Roller Software Review
Avaliado em 28/12/2018
Customer efficiency, customer shopping experience, customer satisfaction, business operating...
Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.
Vantagens
It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.
Desvantagens
Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
ROLLER Review
Avaliado em 20/12/2018
Vantagens
*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.
Desvantagens
*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Using Roller as a trampoline park
Avaliado em 05/12/2018
If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-sh...
If you are fluent in English and have a trampoline park Roller is at the moment the best "off-the-shelf" software in my opinion.
Especially the customer service (support and integration) does an ace job
Vantagens
- We really like the Roller support (quick responses, solution oriented feedback)
- Roller understands our business and you can experience that expertise in the software
- Roller releases new features quite often and "thinks ahead of the market"
Desvantagens
- language translations are currently not available for every feature (Roller is working on that)
- some stability issues with the payment providers (Adyen in our case)
- Setor: Ócio, viagens e turismo
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Roller compared to Centaman
Avaliado em 18/02/2021
Our overall experience has been one of a pleasant transition from a very complicated and convoluted...
Our overall experience has been one of a pleasant transition from a very complicated and convoluted system to one of simple, user friendly and well designed system for the tourism industry. We utilise the same POS system for, entry bookings, encounter bookings, gift shop, food and beverage sales. This system manages all departments with simplicity whilst maintaining optimal functionality.
Vantagens
We have found the functionality, ease of programming and cost comparison outstanding!
Desvantagens
Some limitations to automated company pricing structures for international operators and local booking agents. Inability to sell directly in POS rather than having to enter in back end.