Avaliações do ManageEngine Patch Manager Plus

The ease of patching is simplified with this tool. It makes it so much easier to manage and easy to deploy. I really enjoy this application and though I am still evaluating this product, I feel this is the solution for us and I look forward to making this our solution for patching.

I guess the only con would be that the management interface could be a little better. But that is about it.

To me what makes this product so great is it does NOT utilize the built in Windows Update service that has been giving us trouble for so long. ME uses their own agent / service. This has made the patching process a lot smoother during our trial. The management console is also super user friendly and very easy to navigate.

it made our patch scheduling for production servers a bit difficult because there is no option to manually click install when ready to start installation. instead we are relying on detailed auto install policies which work for us but this is the biggest limitation I have see thus far.

The ability to effortlessly patch servers and workstations with windows patches as well as a huge number of 3rd party software.

filters and settings are not reused from one menu to another nor between users. meaning that all users have to set up the same filters in all menus.

Ease of use and help in managing spoke locations patching without impacting bandwidth and third party patching

Development is very slow, customers wish list need to be prioritized

While we are an SCCM shop, the use of Patch Manager Plus is amazing. It is easy to use from reporting to pushing patches, querying workstations, and setting up automated deployment rules. This tool has helped us "set it and forgot it" as it just runs (at least for the workstations that can be managed that way). ManageEngine is always looking to better their products and that is what I like about them.

I feel the on-premises Patch Manager Plus environment runs a little slow from a web server and SQL connection. While both servers have plenty of power, just seems the software should respond quicker. This is why we are moving to Patch Manager Plus in the cloud as it is super fast.

The ability to download and deploy patches with ease for both Windows and OSX.

It took a little getting used to but that is probably my fault for not reading and going through the demo.

I really like the ease of use with this product, the reporting is layed out nicely, and the customer service is excellent.

The initial set up of this software with our current infrastructure was challenging, but after that, it was pretty hassle free.

The ability to queue/schedule updates during off peak hours. To reboot devices after applying updates. 3rd party software updates. Download throttling speeds.

Sometimes the updates come out a day after patch Tuesday. Sometimes updates fail to deploy with weird error readings that's not very detailed.

Fairly easy agent deployment, also like the test & approve patches section and the fact that the patch deployment supports a much wider range of apps than just using WSUS / Intune alone

Haven't come across many downsides yet. For some of our team, they found it difficult to get to grips with policy administration because it can be very granular. Personally, I like this feature but it may not be suited to all (i.e. the "set and forget" crowd)

Ability to update many different products.
Reporting capabilities to see which machines have been patch and what ones still need patches.

Not able to add your own updates to the software.

We used the cloud hosted product, it was very easy to set up and deploy to all of our endpoints. The software makes it easy to identify machines which are missing critical patches, so that you can focus on fixing the high priority cases. Using a distribution server means that you can save on bandwidth, which is a useful benefit in some use-cases. Patch scheduling and behaviour is customisable, e.g. auto reboot can be enabled/disabled.

Technical support has been a poor experience for us, it can take a lot of time to resolve issues, or to ensure they look at your problem in more detail. The interface is a little bit slow/clunky, it could be more intuitive. The failure reasons for deployment tasks can be unclear, or if an agent isn't behaving as expected it can be tricky to pinpoint the issue.

Our organization uses 4 different ManageEngine products and I don't understand why they don't use the same process for support across the board. ADmanager and ADaudit have excellent chat support. They don't hesitate to ingage in a remote session right away to help resolve an issue. I'm not saying patch manager support is bad, I have issues with the process. When using the chat feature, they will not remote in. They only do chat and screen shots. They will only schedule a remote session after going back and forth over email. I think it really hurts the customer.

Can be a bit buggy. They're always pushing new builds. My biggest complaint is the chat support process. It takes to long to resolve an issue, if they resolve it period.

The product is very well designed for an on premises Active Directory network. It will work with remote Azure AD only devices directly from a cloud SaaS subscription but encounters some limitations around Feature Update Packs from Microsoft for Enterprise editions of Windows 10. All security rollups are deployed transparently as if users were on the corporate LAN. Overall this is an excellent product and with a bit of refinement feature updates to adjust to Azure AD only attached devices it will become a very powerful tool for security posture enforcement.

It is not yet a seamless Cloud SaaS experience when using only Azure AD with no on-premises AD.

The customer support for this product is really great. They offer a chat support, with immediate response for your issues. The product can be scaled to your needs. The product utilizes a third-party repository (Manage Engine's repository) for patches, so there is a sense of security there for the user that the patches being put into the repository have gone through a vetting process (They allow the user to further vet the patches as well, giving the option to 'DENY' a patch at any level). Works very similar to SCCM.

We run a multi-domain, multi-location, Active/Non-Active environment, and configuring and optimizing the product for this type of environment has proven to be difficult. The Distribution servers do not pull all active patches from the main server, it only pulls patches that are being pushed, at the time you push them. Since patch downloads impact production servers, we have to push patches during a down window, which makes distribution servers in this solution useless, as it basically just adds another unnecessary step to the process. For environments where this would not be an issue (Non-production customer facing environments), this would not be an issue.

Very wide range of products supported; all Microsoft OS patches, Dell BIOS (with Enterprise version), and a lot of third party products not just including the "usual suspects" like Acrobat, Firefox etc but also less commonly supported (by patching tools) like Wireshark, VMWare (Workstation and Tools) and others.

The dashboard provides clear information on the current state of patch deployment and approval, and the test and approve workflow makes it simple to have a test network immediately patched ready for testing. Reporting is comprehensive and can be regularly scheduled.

Setup is a little complicated but documentation is good.

There is no way to see a definitive "machine X will get patches A, B and C at <time>" so it's a bit of a "wait and see" exercise.

Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.

Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!

The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.

I like that there's a build-in chat window that connects me directly with Manage Engine support.

Bugs. I've reported a couple of bugs but each time brought it to the attention of tech support it got fixed quickly.

Pretty great software, especially for the price. Would tightly recommend going for the full desktop central product as it does even more. Support is pretty good and usually responds / sorts problems quickly

While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.

Adaptive Interface & Automate Patch Deployment

Reporting has to enhance more, where pre & post patches report for selective patches can be taken.

Simplified UI, Easy to Setup & Navigate, No need of expensive Consultant for setting up Patch Deployment, Policy based patch Deployment, Great Roadmap, Chat support is Awesome and always pro-active recommendations from ManageEngine.

Nothing at all, Everything is perfect with PatchManager Plus

We liked how easy it was to setup the POC, install the agents and deploy first patch. It was done in a matter of minutes. The console is well laid out and has a lot of reminders of frequently used features or questions. We also liked that it does not rely on the monolithic Windows Updates subsystem which of course is the whole culprit for most IT professionals looking somewhere else to address this issue. Having the ability to patch 3rd party software automatically is also another plus.

As easy as it looks to get up and running it could also be easy to get lost among the 10s of features it has. Take the time to read through the documentation as it will have detailed instructions on how to configure most tasks according to your needs. For us having yet another agent to deploy would be another con, but then again most software now days have one and this one seems to be very lightweight.

ManageEngine Patch Manager Plus is easy to implement solutions for patch management for Windows system works quite well.

I think that the technical support model can be improved. The system also has too few reports and dashboards with aggregate information.

Impressive feature set, and hugely flexible configuration. I'm pretty sure this software could be configured to automate patch management in any environment, no matter how obscure the requirements.
ManageEngine provide a free one-to-one demo session for all new customers - covering any and all aspects of setup and use.
24 hour support through live-chat facility
hosted system available, meaning rapid installation, and no server requirement
huge range of 3rd party apps
can patch drivers, and even (some) 3rd party a/v definitions

Struggling to think of any weak points. If anything, it would be the time it might take to fully customise the solution to your needs - but that's simply a consequence of such a vast feature set.

The software is much better than WSUS. The company is on top of updates and making sure that the latest Microsoft updates are available.

The lack of understanding how the program works from their support. Many times we would call in and their support would give help that was not relevant to our Cloud Hosted product.

The deployment method is great. I really like the fact that it does a inventory scan via agent to show what patches are installed and missing. The granular way of targeting a host or group via custom group and AD groups make patching easier to deal with. WOL, remote reboot, and shutdown is nice to have. Agent deployment comes with several choices from manual, GPO, to pushing out from console.

I think the reporting could be better. I would be good to see better logs/error message when things fail to install whether it an agent or patch deployment.