Avaliações do ManageEngine Patch Manager Plus

This software has helped us keep our software update to date for windows and 3rd party applications.

Since we are on the cloud version we only can push the latest OS since it uses the Online OS updater. It is not a bad thing just would like the ability to push other version of Windows 10.

The simple cloud-based deployment and management has been a major benefit for us during COVID in the shift to hybrid working. Whereas previously devices required an onsite or VPN connection for patch application and scanning, now only an Internet connection is required. This means our time to patch is massively reduced and consequently security exposure also reduced.

Coverage of third-party applications is very good, and far exceeds the other products we looked at.

The inability to precisely schedule patch timing can be frustrating, and the conversion of Microsoft hex error numbers into signed decimal error codes is annoying.

Ease of use and help in managing spoke locations patching without impacting bandwidth and third party patching

Development is very slow, customers wish list need to be prioritized

Very easy to setup and start deploying the agents. Great to have the option to test and approve patches or just automatically approve. Easy to see available and missing patches and the health of the systems.

A bit of a problem with the Mac agent deployment at a large scale, we had to come up with our own script for it, it clearly shows Macs are not the focus. Some views have a delay in refreshing so you sometimes end up seeing a computer with Patch Completed status but with Patches Missing in a different tab, only to go to the systems tab and see that it says 0 for the number of the missing patches.

Fairly easy agent deployment, also like the test & approve patches section and the fact that the patch deployment supports a much wider range of apps than just using WSUS / Intune alone

Haven't come across many downsides yet. For some of our team, they found it difficult to get to grips with policy administration because it can be very granular. Personally, I like this feature but it may not be suited to all (i.e. the "set and forget" crowd)

The interface is nice and easy to maneuver. Plenty of data / information regarding the systems. The only support I've needed was the documentation and "FAQ's" but expect the human CS to be as helpful based on other reviews.

Initial introduction felt a little over whelming (no wizard or initial configuration help) but that's not a real issue.

Patching simplified. Covers 3rd party updates, drivers, and BIOS in addition to Windows updates. It can cover Mac OS as well.

It can sometimes be difficult to create patching schedules for our production servers.

Does what it's supposed to. Does not try to be an all in one software.

The language support lacks a bit of control.

Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.

Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!

The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.

The easy to implement and the easy to use

Nothing, this software worth every penny

The product is very well designed for an on premises Active Directory network. It will work with remote Azure AD only devices directly from a cloud SaaS subscription but encounters some limitations around Feature Update Packs from Microsoft for Enterprise editions of Windows 10. All security rollups are deployed transparently as if users were on the corporate LAN. Overall this is an excellent product and with a bit of refinement feature updates to adjust to Azure AD only attached devices it will become a very powerful tool for security posture enforcement.

It is not yet a seamless Cloud SaaS experience when using only Azure AD with no on-premises AD.

we are now able to patch systems that are remote, a VPN connection is required, we have had a large increase in remote users and this tool helps us keep the remote systems patched, the reboot options gives the end user flexibility on reboot time

dashboard is not that user friendly, takes some time to figure out certain tasks

Very easy to deploy
Automates deploying Security patches allowing us to maintain certifications
Flexibility to deploy Distribution Servers to save bandwidth for our brick and mortar offices

The kb that lists which sites needed to be allowed through the proxy was not complete.

Simplified UI, Easy to Setup & Navigate, No need of expensive Consultant for setting up Patch Deployment, Policy based patch Deployment, Great Roadmap, Chat support is Awesome and always pro-active recommendations from ManageEngine.

Nothing at all, Everything is perfect with PatchManager Plus

I am a patch manager of my organization, i have tested this tool last one month, we are in a situation to make all systems under software compliance policy, we tested few other tools as well, at last we choose manageengine patch manager, It is easy to use, anywhere accessible, not so much complicated. The features and functionality of the platform is just awesome.

Automated patch deployment makes our life easier, such a beautiful way to make systems under compliance

The deployment method is great. I really like the fact that it does a inventory scan via agent to show what patches are installed and missing. The granular way of targeting a host or group via custom group and AD groups make patching easier to deal with. WOL, remote reboot, and shutdown is nice to have. Agent deployment comes with several choices from manual, GPO, to pushing out from console.

I think the reporting could be better. I would be good to see better logs/error message when things fail to install whether it an agent or patch deployment.

Easy to set up, customize and deploy. Control over the devices and their pending updates.

Online help is not too clear. Apply the missing patches and restart devices are not working if the user is not signed in. We can't deploy overnight. Drivers need to be applied from the manufacturer website because this software uses Windows update driver database.

Various deployment options are possible which allow for great flexibility for deployment, especially for remote office locations. The product is pretty well straight forward, assign the agents, select automated patch deployment with a configurable policy and you're off to the races. Patching works pretty well flawlessly. Finally, there is price. This is the best bang for your buck for a commercial product.

Documentation could use a makeover making things easier to understand.

Integrating ManageEngine was a breeze and the price of the software is either completely free (up to a generous 50 devices) or an inexpensive flat annual price for much larger organisations. The price doesn't dramatically shoot up once you need it at scale either, which is a relief.

Its interface although functional can be confusing at a glance - there are also some workflows that take you from one section to another without warning (thinking of the settings screen especially).

It works very well with many different OS and applications. It is also cloud managed which makes implementation much easier than WSUS.

You need to follow the online help and learn how deployment works before you should dive in.

The ease of use, granularity, and automation makes keeping systems up-to-date a breeze. Reports can be sent after scheduled/automated updates. Also, even though I was using a trial, support helped me to customize reports.

It doesn't automatically close a program so that it can update it, so that program shows as failed to update. However, this may be an option that I just haven't found yet.

It is very easy to setup and use and it costs next to nothing which is a huge plus. It does 3rd party updates which WSUS does not do, so it is a great package.

I cant think of any deal breakers. The software doesnt constantly need to be updated and seems to be rock solid from my experiences.

Fast.
Reliable.
Lots of supported products.
Lots of configuration options.

Steep learning curve. There are a lot of options and some are not completely intuitive.

Once set up the way you want the daily interaction for patching can just be maintained easily.

Some applications have trouble patching but my experience has been that the applications and the way they are designed don't lend themselves very well to update this way

Management of devices. Adding clients. The GUI/web interface is great. The listing of patches needed is great too.

Support is very slow to respond. Considering it’s email. The product feels clunky when deploying software and configuring. Not very straight forward and again. Support is virtually non existent.