Avaliações do ManageEngine Patch Manager Plus

Vantagens

To me what makes this product so great is it does NOT utilize the built in Windows Update service that has been giving us trouble for so long. ME uses their own agent / service. This has made the patching process a lot smoother during our trial. The management console is also super user friendly and very easy to navigate.

Desvantagens

it made our patch scheduling for production servers a bit difficult because there is no option to manually click install when ready to start installation. instead we are relying on detailed auto install policies which work for us but this is the biggest limitation I have see thus far.

Vantagens

The ability to download and deploy patches with ease for both Windows and OSX.

Desvantagens

It took a little getting used to but that is probably my fault for not reading and going through the demo.

Vantagens

Simplified UI, Easy to Setup & Navigate, No need of expensive Consultant for setting up Patch Deployment, Policy based patch Deployment, Great Roadmap, Chat support is Awesome and always pro-active recommendations from ManageEngine.

Desvantagens

Nothing at all, Everything is perfect with PatchManager Plus

Vantagens

It's cheap and has the ability to run with remote offices

Desvantagens

It's hard to use and there doesn't seem to be a good way to force patches (all of our devices are missing patches that have not been pushed for some reason. Maybe something we failed to configure?)

Vantagens

We used the cloud hosted product, it was very easy to set up and deploy to all of our endpoints. The software makes it easy to identify machines which are missing critical patches, so that you can focus on fixing the high priority cases. Using a distribution server means that you can save on bandwidth, which is a useful benefit in some use-cases. Patch scheduling and behaviour is customisable, e.g. auto reboot can be enabled/disabled.

Desvantagens

Technical support has been a poor experience for us, it can take a lot of time to resolve issues, or to ensure they look at your problem in more detail. The interface is a little bit slow/clunky, it could be more intuitive. The failure reasons for deployment tasks can be unclear, or if an agent isn't behaving as expected it can be tricky to pinpoint the issue.

Vantagens

I really like the ease of use with this product, the reporting is layed out nicely, and the customer service is excellent.

Desvantagens

The initial set up of this software with our current infrastructure was challenging, but after that, it was pretty hassle free.

Vantagens

The ability to queue/schedule updates during off peak hours. To reboot devices after applying updates. 3rd party software updates. Download throttling speeds.

Desvantagens

Sometimes the updates come out a day after patch Tuesday. Sometimes updates fail to deploy with weird error readings that's not very detailed.

Vantagens

Adaptive Interface & Automate Patch Deployment

Desvantagens

Reporting has to enhance more, where pre & post patches report for selective patches can be taken.

Vantagens

Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.

Desvantagens

Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!

The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.

Vantagens

The ease of use, granularity, and automation makes keeping systems up-to-date a breeze. Reports can be sent after scheduled/automated updates. Also, even though I was using a trial, support helped me to customize reports.

Desvantagens

It doesn't automatically close a program so that it can update it, so that program shows as failed to update. However, this may be an option that I just haven't found yet.

Vantagens

Our organization uses 4 different ManageEngine products and I don't understand why they don't use the same process for support across the board. ADmanager and ADaudit have excellent chat support. They don't hesitate to ingage in a remote session right away to help resolve an issue. I'm not saying patch manager support is bad, I have issues with the process. When using the chat feature, they will not remote in. They only do chat and screen shots. They will only schedule a remote session after going back and forth over email. I think it really hurts the customer.

Desvantagens

Can be a bit buggy. They're always pushing new builds. My biggest complaint is the chat support process. It takes to long to resolve an issue, if they resolve it period.

Vantagens

The customer support for this product is really great. They offer a chat support, with immediate response for your issues. The product can be scaled to your needs. The product utilizes a third-party repository (Manage Engine's repository) for patches, so there is a sense of security there for the user that the patches being put into the repository have gone through a vetting process (They allow the user to further vet the patches as well, giving the option to 'DENY' a patch at any level). Works very similar to SCCM.

Desvantagens

We run a multi-domain, multi-location, Active/Non-Active environment, and configuring and optimizing the product for this type of environment has proven to be difficult. The Distribution servers do not pull all active patches from the main server, it only pulls patches that are being pushed, at the time you push them. Since patch downloads impact production servers, we have to push patches during a down window, which makes distribution servers in this solution useless, as it basically just adds another unnecessary step to the process. For environments where this would not be an issue (Non-production customer facing environments), this would not be an issue.

Vantagens

I like that there's a build-in chat window that connects me directly with Manage Engine support.

Desvantagens

Bugs. I've reported a couple of bugs but each time brought it to the attention of tech support it got fixed quickly.

Vantagens

Pretty great software, especially for the price. Would tightly recommend going for the full desktop central product as it does even more. Support is pretty good and usually responds / sorts problems quickly

Desvantagens

While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.

Vantagens

ManageEngine Patch Manager Plus is easy to implement solutions for patch management for Windows system works quite well.

Desvantagens

I think that the technical support model can be improved. The system also has too few reports and dashboards with aggregate information.

Vantagens

Ability to update many different products.
Reporting capabilities to see which machines have been patch and what ones still need patches.

Desvantagens

Not able to add your own updates to the software.

Vantagens

The software is much better than WSUS. The company is on top of updates and making sure that the latest Microsoft updates are available.

Desvantagens

The lack of understanding how the program works from their support. Many times we would call in and their support would give help that was not relevant to our Cloud Hosted product.

Vantagens

The deployment method is great. I really like the fact that it does a inventory scan via agent to show what patches are installed and missing. The granular way of targeting a host or group via custom group and AD groups make patching easier to deal with. WOL, remote reboot, and shutdown is nice to have. Agent deployment comes with several choices from manual, GPO, to pushing out from console.

Desvantagens

I think the reporting could be better. I would be good to see better logs/error message when things fail to install whether it an agent or patch deployment.

Vantagens

Literally Everything, I have no real big complaints. The software does it's job, and does it well.

Desvantagens

I wish there was a place to recommend 3rd party software support. I also wish that upon new computer discovery, it would apply all missing patches that were approved automatically without user intervention.

Vantagens

Great product for patching servers. Solid list of supported products and related patches.

Desvantagens

Workstation patching is not as reliant as server patching. Pending reboot status is listed even after rebooting endpoint.

Vantagens

Automated patching. I do not have to push patches through most of the time. It also updates some 3rd party software

Desvantagens

I have had to manually download a few patches because the patch manager refused to download th em. I had a to-do a restore of my system once to because of a glitch in the program but the restore was fast

Vantagens

Various deployment options are possible which allow for great flexibility for deployment, especially for remote office locations. The product is pretty well straight forward, assign the agents, select automated patch deployment with a configurable policy and you're off to the races. Patching works pretty well flawlessly. Finally, there is price. This is the best bang for your buck for a commercial product.

Desvantagens

Documentation could use a makeover making things easier to understand.

Vantagens

It works very well with many different OS and applications. It is also cloud managed which makes implementation much easier than WSUS.

Desvantagens

You need to follow the online help and learn how deployment works before you should dive in.

Vantagens

ManageEngine Patch Manager Plus very well updates Microsoft software like WSUS, but also allows us to automatically update other software. Software installation is also great.

Desvantagens

There really is not much that I do not like about ManageEngine Patch Manager Plus but technical support is at a very low level.

Vantagens

Automation tools. The 'Automate Patch Deployment' mechanism of the software is instrumental in maintaining secure infrastructure without sinking time into manually managing updates.

Desvantagens

The setup, teardown, migration and maintenance of the software in an on-prem installation using built-in binaries and tools can be clunky and hard to understand.