Avaliações do CustomerHero

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174 avaliações
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great
Avaliado em 23/02/2018
Vantagens
It is great to make questionnaires . When all the questionnaires are done, we have full report that provides useful data
Desvantagens
I don't like high fees. At the main page you don't see the information that you can see only 20 questionnaires without paying
- Setor: Recursos Humanos
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
An Outstanding Survey Platform - StartQuestion
Avaliado em 12/07/2023
Vantagens
StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.
Desvantagens
I think the rules for displaying questions could be a more intuitive feature.
- Setor: Pesquisa
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Helpful tool
Avaliado em 27/10/2020
NPS researches, evaluation of some products, services, expectations towards some solutions
NPS researches, evaluation of some products, services, expectations towards some solutions
Vantagens
Easy tool, good for fast, ad hoc projects.
There is always a help desk that responds very fast.
There are articles/blog where you can learn new things, findexamples about project that you are planning to do.
Desvantagens
Sometimes I receive requires for changes in the survey from my customers and implementation is not always easy. Sometimes the survey uploads them quite long and it doesn't go smoothly.
It would be also good to have more graphic possibilities like pictures for example.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Outro durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
My recomendation
Avaliado em 29/10/2020
Employee opinion surveys, team surveys.
Employee opinion surveys, team surveys.
Vantagens
Easy to use.
Access to a quick report that you create yourself. Ability to cross questions and answers.
Possibility to use ready-made survey designs.
Desvantagens
So far I have not found anything that I do not like about the tool.
- Setor: Automotivo
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The uniqueness of Webankieta.pl
Avaliado em 02/06/2022
Webankieta.co.uk program helped me in my studies. It makes it easier for every student.
Webankieta.co.uk program helped me in my studies. It makes it easier for every student.
Vantagens
Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.
Desvantagens
I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Webankieta review
Avaliado em 08/06/2022
Vantagens
The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.
Desvantagens
What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.
- Setor: Logística e cadeia de fornecimento
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Useful tools for surveys and tests
Avaliado em 12/08/2021
Useful tools - I mainly use surveys and recently a test. They are useful for various actions...
Useful tools - I mainly use surveys and recently a test. They are useful for various actions carried out by the HR and Marketing department - post-training surveys, satisfaction surveys, voting in contests, etc.
Vantagens
Generated reports on the collected results - I have a summary easily and quickly, filtering data is a very useful option. Creating surveys is simple and intuitive, you can also use ready-made templates, choose various types of questions, there is an option of individual settings in the survey (questionnaires, in-depth questions, etc.). I have access to archival projects.
Desvantagens
The fact that I do not use all the available options that are incomprehensible to me from the short description and I do not know how to use them, e.g. Widgets, tagging responses, etc. I know that I could use Webinars on given topics.
- Setor: Jogos de computador
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
On the market scale of such platforms, it believes that the price-quality ratio is appropriate.
Avaliado em 09/09/2021
Vantagens
Help on your part in case of any problems. The help of your [SENSITIVE CONTENT] was a very positive surprise for me. I also appreciate that you are trying to develop them (I recently took part in a study with [SENSITIVE CONTENT]) and you are open to user comments.
The tool itself is good for me and it is more than enough for my daily work, at the same time it is hard for me to find any technical aspect that I like the most.
Desvantagens
Lack of extensive documentation for some functionalities, eg API. Unable to create survey folders. Some UI solutions, such as sorting questions, are unpleasant to use when compared to Qulatrics.
However, as in the question above, there aren't any things I really don't like and that is why I would like to give up your platform.
- Setor: Telecomunicações
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Intuitive, easy to use, containing all the key functionalities needed in the daily work
Avaliado em 04/08/2021
Vantagens
My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report.
A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys.
Desvantagens
I miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client.
- Setor: Biotecnologia
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Startquestion- easy to implement, easy to use
Avaliado em 06/06/2022
9/10= highly recommend for a friend or collegue. It's easy to use, easy to implement. Very nice...
9/10= highly recommend for a friend or collegue. It's easy to use, easy to implement. Very nice workshops for the team before the launch.
Vantagens
We're working for the solution which may be implemented on all our markets- startquestion is the tool, which may be implemented easily. Highly recommended for international communication.
Desvantagens
I don't have cons. Every issue was solved by client service.
- Setor: Esportes
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Fantastic tool!
Avaliado em 21/11/2022
Great experience, I used this tool in my previous job, it helped us a lot, so now I've chosen...
Great experience, I used this tool in my previous job, it helped us a lot, so now I've chosen Startquestion again.
Vantagens
User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics.
Desvantagens
I wish this tool was for free:) Can't find negatives.
- Setor: Alimentação e bebidas
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Possibilities that fully meet our needs
Avaliado em 12/08/2021
Vantagens
Simplicity and intuitiveness of use. Responsive and helpful support.
Desvantagens
When we have more projects on the account I miss functionality of grouping them into folders.
- Setor: Gestão da educação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The intuitive tool.
Avaliado em 22/08/2021
Vantagens
It is very easy to create survey from the scratch.
Desvantagens
I would like to have the sms-based quick poll option to be used for the meeting summary.
- Setor: Materiais de construção
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
As an active user, we are very satisfied with the functionality of the tool and its ease of...
Avaliado em 17/09/2021
Vantagens
Tool is really easy to use. Give more possibilities of creating surveys and managing data from it.
Desvantagens
I used this software for a long time, and did not have any problems with using it or any errors.
- Setor: Educação superior
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Perfect solution for higher education
Avaliado em 10/09/2021
Vantagens
A lots of possibilities of creating tests, surveys and so on. Easy to handle and extra effective.
Desvantagens
Everything is fine i did not met any of problems in my working time.
- Setor: Biotecnologia
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent product with exceptional support and implementation!
Avaliado em 21/06/2022
The introduction of the NPS surveys will be an invaluable part of improving our overall customer...
The introduction of the NPS surveys will be an invaluable part of improving our overall customer experience and having a platform that allows us to do this with ease is a priority. The Startquestion team have been excellent in supporting us from the very beginning and are always there when we need to ask questions or need help with implementing changes. Nothing is too difficult for them and they are always friendly and professional, this has been hugely important to ensure the entire team are comfortable with the management of our surveys through Startquestion. Marcin and Kamil in particular have been absolutely brilliant and we cant thank them enough for their support!!
Vantagens
The surveys have been created with ease and implemented across numerous teams. The follow up features and the options to send the surveys either automatically or manually gives us a lot more flexibility. The report feature is also really easy to use.
Desvantagens
Accessing the email templates has several steps currently so it would be great to make this easier and we understand that this is something that is currently being worked on and will be updated very soon.
- Setor: Gestão da educação
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
A good and convenient tool for handling company surveys with the possibility of sharing...
Avaliado em 23/07/2021
Vantagens
Transparency and ease of creating surveys. Ability to share with other employees.
Desvantagens
Surveys on the list are not arranged alphabetically and I have been looking for the right one for a long time.
- Setor: Seguros
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A wonderful and very intuitive tool
Avaliado em 14/08/2021
Vantagens
I like that everything has been thought out. You can create a professional script that looks like a research agency
Desvantagens
The possibility of automatic versioning of the question content by gender.
- Setor: Editoras
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
The tool is easy and intuitive to use
Avaliado em 22/08/2021
The tool is easy and intuitive to use. However, a greater possibility of personalising the settings...
The tool is easy and intuitive to use. However, a greater possibility of personalising the settings would be useful.
Vantagens
Intuitive operation, clarity and "visibility" hints
Desvantagens
Ways to import results could be improved.
- Setor: Bancos
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A lot of functionalities, ease of use and modern layout
Avaliado em 20/07/2021
Vantagens
I like ease of use and a lot of options for creating surveys + the ability to generate automatic xls reports.
Desvantagens
There is no possibility to preview more advanced transitions between questions and pages in the survey. This is useful for more complicated questionnaires.
- Setor: Editoras
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Intuitive, simple tools with the world class support
Avaliado em 20/07/2021
Vantagens
Intuitive and simple process of creating a survey.
Desvantagens
It's hard to find something I don't like. Sorry.
- Setor: Seguros
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Low CES using this software :)
Avaliado em 12/11/2020
Vantagens
Simple automation of sending regular, daily invitations to surveys. Both the automation process and its' implementation vere tailor-maide to suit our needs.
Desvantagens
Some functionalities regarding setting the logic of showing questions in surveys could be further developed, I am convinced that these functionalities will be further developed.
- Setor: Agricultura
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Huge support
Avaliado em 26/01/2021
benefits - saves our time and money for preparing surveys, collect them, create reports
benefits - saves our time and money for preparing surveys, collect them, create reports
Vantagens
intuitive system, helpful survey templates, suport from Startquestion, easy to use, easy to collect opinions, easy to create reports, saves time
Desvantagens
was not such a thing, beacuse all was useful
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
I am overall satisfied. The possibilities listed in the package description agree with the...
Avaliado em 06/09/2021
Vantagens
Ease of use and clarity of the interface.
Desvantagens
Unable to embed a downloadable file in the survey
- Setor: Química
- Porte da empresa: 501 - 1 000 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Startquestion
Avaliado em 16/03/2022
Vantagens
The product is easy to use, you can easily adapt the survey to your needs. There are lots of various options and posibilities when ic comes to data implementation, collecting, analyzing and reporting. Great customer support.
Desvantagens
Everything is ok, in case I have any questions I contact with the customer service officer who always helps.