Avaliações do CleanCloud
Classificação geral
Filtrar por
Porte da empresa
Tempo utilizado
189 avaliações
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
CleanCloud
Avaliado em 15/02/2023
Super indico, pois é uma software com vários produtos.
Super indico, pois é uma software com vários produtos.
Vantagens
E possível acessar de qualquer dispositivo, isso facilita o controle e gerenciamento
Desvantagens
O suporte em algumas ocasiões o atendente era funcionário dos EUA.
- Setor: Hotelaria
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Intuitive and always being updated
Avaliado em 19/10/2023
Setup took a little longer than expected because I had to manually go in and set the pictures for...
Setup took a little longer than expected because I had to manually go in and set the pictures for each button. Overall I am very happy with the product, and love how I am getting notified everyday on updates and improvements they are making to the system. Next for me is to start getting the custom app developed for my business. Clean Cloud is helping us to bring our business into the 21st century and stand out against our competitors.
Vantagens
Everything is where it should be. Finding what is needed is possible with just a few clicks. Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.
Desvantagens
To have pickup and stops from my driver to my other stores, I have to set up my stores as a customer. This creates orders like it would for a regular customer. So everyday, I have to go in and delete the orders that were created for the store after my driver picked up the items.
Resposta do CleanCloud
So glad to hear that you're seeing the benefit from CleanCloud Nicholas. Lots more updates planned!
- Setor: Varejistas
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Cleancloud POS
Avaliado em 05/03/2024
Vantagens
It is catered to laundromat and dry cleaning operations. It has a unique workflow that makes processing wash,dry,fold and dry cleaning orders easy. We really like the Cleancloud's team support and ability to add features quickly when requested.
Desvantagens
The iOS version of the POS app is sometimes clunky and requires a reboot to reflect changes made in the web based version.
Resposta do CleanCloud
Thanks for the review Dylan, we'll pass your positive feeback to the support and tech teams!
- Setor: Serviços ao consumidor
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Started off great- aftercare is terrible
Avaliado em 14/02/2022
Frustrating support that has cost me on the business side. and in the end it’s the aftercare you...
Frustrating support that has cost me on the business side. and in the end it’s the aftercare you live with everyday.
Vantagens
The simple cloud based interface makes it possible to manage transparently from anywhere.
Desvantagens
Support team are just terrible. They are not responsive. They drop the ball on paid deliverables, and they don’t acknowledge and try to fix the shortcomings once they occur. Maintenance on purchased products such as custom apps has been highly problematic. I regret establishing my business trusting their white lAbelled app to be the core of my customer interface
Resposta do CleanCloud
Hi Elham,
We're so sorry to hear this. All support requests sent to [email protected] are responded to within an hour during business hours and we always try to go above and beyond to help. We're sorry we couldn't provide the exact solution you needed, in these rare occasions we do provide available workarounds. Regarding our apps, we must abide with Apple guidelines and cannot speed up their processes nor influence their requirements but will always try to do everything we can to help
- Setor: Indústria têxtil
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Dry Cleaning POS
Avaliado em 21/02/2024
Vantagens
CleanCloud is very user friendly for my employees. I have a wide range of age in my employees and they have all adapted well to using CleanCloud. I also love that I can pull up the program at home to address issues or send invoices.
Desvantagens
We have some confusion with our specific laundromat getting messages from a different laundromat a few states away. I've sent a support message but the bugs haven't quite been worked out yet.
Resposta do CleanCloud
Great to hear your staff are getting on well with the software. Hope support have solved that issue for you now.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Cosmopolitan review
Avaliado em 20/02/2024
Vantagens
App and everything that comes with it,
Driver app
Desvantagens
Customer support
Takes to long resolve issues
Lots waisted time
Resposta do CleanCloud
Thanks for the review Costa. I'll pass on the feedback re: Support. It might also be worth checking out our Facebook Community pages to see if your question has been raised there previously. https://www.facebook.com/groups/151508350110336/
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Cleancloud POS
Avaliado em 21/02/2024
Vantagens
Cleancloud is cloud based and this is very important feature for the business.
Desvantagens
Cleancloud provide the required services that we need for the business, so the business doesn’t have cons for this cloud based POS software.
- Setor: Serviços ao consumidor
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Four years of satisfaction
Avaliado em 23/02/2024
Vantagens
Customized setup and ease of use. Administrative oversight
Desvantagens
Needs to separate dry cleaning and laundromats
Resposta do CleanCloud
Great to hear, thank you for the feedback Howard!
- Setor: Indústria têxtil
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Exceptional
Avaliado em 05/03/2024
Vantagens
Very user friendly. Easy to add products,
Desvantagens
I have no issues at all with Clean Cloud
Resposta do CleanCloud
Thanks for the feedback Julie, that's great to hear!
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Owner of business
Avaliado em 20/03/2024
Vantagens
Program is simple to use after set-up and set up costing is good as very competitive.
Desvantagens
The first set-up is difficult and users needs practice.
Resposta do CleanCloud
Thanks for taking time to review Jordan, good to hear you're getting on well with the software
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Cloudy cloud
Avaliado em 20/02/2024
Vantagens
Set up service was a great help. Connected easily.
Desvantagens
When you want to look up an invoice, you have to hand type it in otherwise it goes into Cleaning
- Setor: Serviços ao consumidor
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great product. Great price
Avaliado em 14/04/2023
Great experience. Love their team. Theyre constantly improving. Having other competitive software...
Great experience. Love their team. Theyre constantly improving. Having other competitive software companies has pushed them to up their game and it shows. Its getting better.
Vantagens
Great customer service. Product works great. Pretty customizable. Multi store access. Multiple user accounts. Pricing is perfect. Great reporting. Fairly easy to use and navigate. [sensitive content hidden] is our rep and a great support and resource
Desvantagens
Cant customize where notifications go. Would be great to have text notifications of orders. Makes doordash tough if it isnt being watched consistently. Makes it hard if there are multiple people involvedThe customized app isnt fully customizable and fairly limited. People can place orders with an nonworking credit card
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
CleanCloud POS, Order Management and Delivery Driver app
Avaliado em 06/02/2022
From the day-to-day operations to the affordability to customer management, the CleanCloud people...
From the day-to-day operations to the affordability to customer management, the CleanCloud people know how to provide SAS with ease of use and great training and support.
Vantagens
CleanCloud does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business.
Desvantagens
Nothing comes to mind at the moment. I'd have to give this some thought.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Clean Cloud POS Review for Laundromat
Avaliado em 20/02/2024
Vantagens
Easy to use, and it can be installed on any devices, along with remote management as well.
Desvantagens
Doordash feature, as it has not yet turned any sales.
Resposta do CleanCloud
Thanks Amit. Have you looked at our Facebook Community pages? We've got customers there using Doordash and I'm sure they'd be happy to share their learnings and offer some advice https://www.facebook.com/groups/151508350110336/
- Setor: Serviços ao consumidor
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best complete software package in market
Avaliado em 29/09/2020
Its good so far.
Its good so far.
Vantagens
First of all is cloud based, Web, costomer app, driver app all you need for today's industry is all integrated. need little more work on reporting and payment integration.
Desvantagens
Reporting needs to be precise in means of tax calculation and the rest of the reporting could be much better, payment integration need more work,
- Setor: Serviços a indivíduos e famílias
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Built for shops. OK for collection and delivery but not great for new web customers
Avaliado em 20/02/2024
Great for an existing established business and for shops. Difficult to grow a delivery and...
Great for an existing established business and for shops. Difficult to grow a delivery and collection only business via web traffic because customers are put off by having to log in.
Vantagens
Automation of payment collection and delivery route delineation
Desvantagens
New customers have to create and account and / or log in before being able to see prices so this puts off a lot of new customers
Resposta do CleanCloud
Hi Anne, thanks for the feedback. Just clarifying, do you mean on the app the customer has to log in to see pricing? Not on your website?
- Setor: Serviços ao consumidor
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Laundry Software that's got me in a spin!
Avaliado em 28/11/2018
Like any decent software you'd expect it to transform your working practices but my oh my we could...
Like any decent software you'd expect it to transform your working practices but my oh my we could not live without Cleancloud. We found the software by chance and since the day we got involved with the lovely crew at Cleancloud we have not looked back. Nothing is too much trouble.
Love their pragmatic problem solving attitude when we have spoken to them about various proprietary requests that they have always managed to handle.
The software does everything I could possibly need and more and my staff find it simple enough to use. Its elegant will cater for all my needs as my business grows
LOVE LOVE LOVe
Vantagens
Clean and intuitive
Comprehensive
Well priced
Patient and helpful support team
Logical
Desvantagens
Nothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Soap and Bubble Wash House love CleanCloud
Avaliado em 24/10/2016
The CleanCloud system has been a massive boost for our business .. implemented the system early...
The CleanCloud system has been a massive boost for our business .. implemented the system early this year (2016) and it has underpinned our business growth and development...
Our staff love it, the clients can see we are far more professional and from a business management perspective I can track the results as they happen ...
We have been able to use the data to develop our strategies & go forward direction
Customer service is great & we have worked closely on developing specific solutions for our business ...
Would highly recommend David and the CleanCloud team (Simon, Peter & crew)
Many thanks
Vantagens
Adaptability that allows us to customise for our specific needs
Desvantagens
Its early days and its come along way in the 10 mths we have been using the system ... the development of new features have flowed consistently
The only challenge is the QZ tray for linking to printers ... but this is seemingly a challenge with all cloud systems ...
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I'm Impressed!!
Avaliado em 30/08/2016
I have been looking at software for over 3 years that would accommodate most of my needs; easy to...
I have been looking at software for over 3 years that would accommodate most of my needs; easy to use, value for my money & customer support. Honestly, my husband was using a DOS system for over 20 years in which worked perfectly fine but definetly needed updateing. Believe it or not I have gone to all sorts of dry cleaning convention and found CleanCloud on my twitter feed one day. So I decided to research the software, do the trial and even go as far as paying for it to be able to test the product. Why you ask? Well after doing research for 3 years I found that an investment of $500 to test run their product was a lot cheaper than spending $25,000 for other software. I am SO impressed with their customer service; nothing imperfect bt I am in USA and they attend to me immediately and without hesitation. Go for it and get the software-believe it will be worth your time and money!!! I highly recommend it.
Vantagens
You can use your exisiting hardware, the customer service is fantastic (Simon & Peter are excellent), I have found nothing that is as innovated and cost effective. Although the look is very plain, I love it because most dry cleaning programs have to many images and can be confusing for our staff.
Desvantagens
My only con is that it doesn't intergrate with Inuit Quickbooks; which is the accounting software I use.
- Setor: Indústria têxtil
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
A disappointing product and experience
Avaliado em 21/10/2020
Overall, the product looks good on the surface but does poorly when put to use for its barcode and...
Overall, the product looks good on the surface but does poorly when put to use for its barcode and garment management features.
Vantagens
The system has a great way of managing and creating items and orders manually.
Desvantagens
There were a lot of issues with the way the system keeps track of orders and items by barcode. There were bugs that had been reported to support but they treated some them as 'feature requests' even though they're critical to prevent human errors or make the system less difficult to use.
- Setor: Manutenção predial
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Cleancloud is the best Partner to work with in Software Solutions
Avaliado em 21/04/2020
Benefits: Organization; Capacity to update constantly the software; Problems: I would like to have...
Benefits: Organization; Capacity to update constantly the software; Problems: I would like to have some features that are not posible to implement taking in considerations the issues of my business; Lack of support in other languages;
Vantagens
1. Capacity to update the system all the time; 2. Easy process; 3. Webminars to help;
Desvantagens
The fact I cannot adapt/adjust everything to the way my business is built on.
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
It's a great program! I love it being online and I can log into it from anywhere and check...
Avaliado em 12/06/2017
I love the part that it text my customers when their order is ready to be picked up!
I love the part that it text my customers when their order is ready to be picked up!
Vantagens
I like it the most because I can teach my employees really quickly how to use it! It's user friendly!! I love how they link my stores together and I can log into one of them and see them all!!
Resposta do CleanCloud
Thanks Kelley for the kind review.
Just one thing, we also support EVO Payments in the US as well as Stripe.
- Setor: Serviços ao consumidor
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best for less
Avaliado em 07/10/2021
A lot of improvement with customer information and faster attending time, just what every customer...
A lot of improvement with customer information and faster attending time, just what every customer looks for.
Vantagens
Quick ordering for customers, friendly use and accurate reports. Just Great!
Desvantagens
When consulting the metrics overview, I had to refresh the page and start over, This happens after 3 minutes of non use.
- Setor: Serviços ao consumidor
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Quick, Easy, Best customer and Company otiented soft
Avaliado em 30/04/2022
Economy of Time
Economy of Time
Vantagens
Little bit expensive when you have more than 10 stores but it is ok for now
Desvantagens
Price is too expensive for us and are looking for another one similar but cheaper:)))
- Setor: Serviços ao consumidor
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
A great value for the feature set
Avaliado em 21/01/2022
Given the feature set/willingness to enhance/ease-of-use and deployment/integrations with external...
Given the feature set/willingness to enhance/ease-of-use and deployment/integrations with external systems, CleanCloud seems best-in-class for my use.
Vantagens
Strong support, consideration of feature enhancements, continuous improvement, robust feature set, impressive integrations.
Desvantagens
Some workflows (UX) are a bit cumbersome, or non-intuitive. A couple issues have haunted us for a while.