Avaliações do Document Control

Vantagens

MediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.

Desvantagens

Nothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench.

Vantagens

Note: Our company uses MediaLab for training only, not document control
- Easy navigation of system (straightforward on how to train on documents)
- Easy to input information (personnel information, documents)
- Customer response is quick
- Having the functionality to assign Group Supervisors and assign special employee signoffs
- Great traceability within the system (change history for users and for permission changes)

Desvantagens

Note: Our company uses MediaLab for training only, not document control
- Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals)
-Unable to customize due dates for Performing Employee signoff (we have different requirements for PE
- Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data)

Vantagens

You really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use.
We feel that for the first time that our documents are usable, accurate and great tool to train our staff to.

Desvantagens

No Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother.

Vantagens

This is an affordable, versatile solution, that aids in keeping all training documentation in compliance. EyeKor uses it to approve training documentation, SOPs, and manage project specific training. It manages all sizes of groups that needs training with easy and the needed flexibility for our company.

Desvantagens

Sometimes there are too many ways to do things, or options to do things are buried too deep. I do not like that I can not require training on minor versions of documents. Many documents I receive externally, I cannot determine how they number, and then numbering on the document does not match the MediaLab number.

Vantagens

Ease of use with regard to using Microsoft Word to create and edit procedures and policies. Customer service has also been exceptional.

Desvantagens

There are some features I would like to see added, e.g., intradocument hyperlinks and the ability for me as a director to more easily convert from minor revision to major revision.

Vantagens

It's easy to use and provides excellent reporting functions. Updating and uploading documents is seamless and tracking functionality is second to none.

Desvantagens

Receive too many emails from database which leads to ignoring of important messages. Some aspects are not as easy to use as others and this is true of the personnel documentation section.

Vantagens

Tracking of revisions and approvals is simplified by far. You can always look up retired documents for retrospective review, changes are tracked and highlighted for quick review, as are all levels of review and approvals. It's easy to get to one's to do list, and the system can be set up to send emails when there are actions for you to take.

Desvantagens

Can't think of anything that I don't like. The vendor is responsive to requests for changes. When we have asked for changes, they have been implemented in a fairly quick timeline.

Vantagens

I like that the software is able to maintain the hundreds of policies and procedures our hospital laboratory has to maintain. One of the best features is the CAP Inspection readiness, this has often kept us in line with what our inspectors are looking for.

Desvantagens

I dislike the clunkiness of the software, it can be cumbersome to move procedures around manuals, its difficult to remove from one manual and place in another. Linking procedures is often difficult and some times time consuming as well.

Vantagens

Overall, I like the system. I enjoy assigning users to review important documents. I like the assessment field and continuing education. The system helps our company with retrieving and maintaining documents.

Desvantagens

Too many screens and it is not easy to toggle back and forth. The Help menu is also hard to get the information that you are researching.

Vantagens

It is user friendly at most parts. Easy to upload documents and start approval process. Easy for biennial review. Reminders for different due dates helps employees. Helps getting ready for inspection via inspection proof.

Desvantagens

Giving permissions to employees and group of employees have been a challenge for me. Also, I have problem giving permission to the Managers for biennial review of their department procedure manual.

Vantagens

Really easy to maintain compliance to CAP Document Control standards. Easy to use, track, generate reports, make assignments, etc, and would highly recommend to any laboratory without electronic Document Control!

Desvantagens

The front end uploading of all SOPs took a bit of time, but once the manuals are organized, it makes maintenance and compliance a breeze. They also offer "Inspection Proof" which is a MUST HAVE for any lab inspected by CAP.

Vantagens

For the money, you can't beat MediaLab!
I like that it was developed by lab professionals instead of some

Desvantagens

I don't like the limitations with other browsers. You pretty much have to use IE for best results
I don't like the way they handle customer support. I prefer talking with someone on the phone over email.
I don't care for the way you cant just click on a line on a document; It is an image. If you want to click on the actual document, you have to download it for editing.

Vantagens

It was easy to upload existing documents and treat them just like a manual on paper.

Desvantagens

It can get complicated making workflows and dealing with Divisions. The sharing of documents can be confusing.

Vantagens

The courses offered are comprehensive and excellent quality. We are a teaching hospital and we train CLS students in our laboratory, the ability to create our own custom courses thru Coursebuilder is a great tool for teaching.

Desvantagens

Website navigation is not intuitive. It takes familiarity with the software to find information. We use Document Control for our procedures and it is not that easy to search a topic or procedure. Layout is confusing sometimes.

Vantagens

It is easy to download, revise and upload procedures. Inspection Proof is an enormous help with our inspections. We can just sit the inspectors down with a computer and this covers most our inspection because it is very easy for them to go through their checklist from there.

Desvantagens

Sometimes the help tips do not cover what I need to know, even though it seems to me that it should be there.

Vantagens

Ability to organize the documents for easy retrieval by staff. Also the ability to keep up with timely review of documents so as to maintain compliance.

Desvantagens

Sometimes hard to find how to control permissions and access. Can usually find it, but sometimes takes a while to get it right.

Vantagens

How simple it is to update a policy and get it sign off. Reminders for updates. Minor vs major revision to help speed up the review process. Easy access to documents and manuals. Validation of sign offs by pathologists and reviewers

Desvantagens

Too many Staff notifications for policy review - however part of that is due to staff not reviewing when they should

Vantagens

The ease of use and comprehensive approach it takes to document control makes the software easy to use and easy to stay in compliance. We also use its sign off features for our off-site Laboratory Director to sign and approve documents quickly.

Desvantagens

I wish the software allowed digital signatures to be applied to uploaded documents rather than just the summary sheet.

Vantagens

Great for inspections and documentation. We allow inspectors to look at the manuals. Inspection proof is also a very good product. It minimizes the time they have to search for documents.

Desvantagens

Not the easiest software to navigate. The learning curve in my case was not to steep! Some changes to the icons might be helpful especially for us old dudes.....

Vantagens

I like that it has a variety of functionality (i.e. document control, continuing education, competency, inspection proof).

Desvantagens

We are a healthcare system and some of the functionality with the document control process does not lend itself easily to a system approach. Multiple facilities with multiple medical directors with the same policies.

Vantagens

The best thing about this software is having one place for all of your documents, and an easy way to track who has read them. I like that you can restrict printing so there are no unauthorized copies floating around the business.

Desvantagens

I find some of the interface a little challenging to use - like the home page isn't totally intuitive. I end up using the search functions more than I normally would because things aren't laid out in a way that makes them easy to find.

Vantagens

I am still learning about it. I like that it is shared by so many places. Approvals can be done without passing documents. Once you get familiar it is easier to use. It puts all the documents in one place. I understand there is much more with continuing education that I have not learned yet.

Desvantagens

Not always sure what key words will pull up what I am looking for. Wish there were an index. The font is very small on my computer and I have problems choosing a manual or document at times. I am not sure why we have to approve procedures for everything including stuff we do not perform in our lab. I am not sure about a Help Center or phone call hot line. It would be nice to have something like that.

Vantagens

Easily accessible at the bench. space is limited in our lab, so being able to keep documents electronically is a big plus. Especially in Chemistry - no large unwieldy binders to keep on the bench. Also like the feature that requires staff to sign off on procedures when they are updated. It holds them accountable for changes, and is useful in coaching or disciplinary opportunities since you can point out that they signed off, and are thus responsible for knowing where to find information.

Desvantagens

Somewhat time consuming to set up, but once set up its pretty easy to maintain. Would be nice if the uncontrolled copies had a expiration date of 24 hrs on them. Would keep people from hoarding them.

Vantagens

Ability to manage all lab documents, obtain electronic approvals, obtain electronic employee sign offs, maintain archived/retired documents, reminder for overdue policies, streamlines process for managing p/p for larger multi-hospital system

Desvantagens

it's not interfaced with out HR solution to sync passwords and usernames with what is used for all other systems we use.

Vantagens

It is very easy to use and allows you to set up electronic versions of manuals and sub-manuals to mimic what you previously had in printed versions. The tracking and auditing functions ease the burden of capturing and documenting associate compliance with reading SOPs. Customer Service is responsive and helpful whenever you have a question or realize you may have set permissions or workflows up incorrectly.

Desvantagens

The user training needs beefed up. There are items that are missing or vague in the help center offerings. Specifically, we have managers that oversee multiple divisions, and it was not clear how or if to add them to groups in each division. Instructions for sharing of documents out to divisions was also a bit vague.