Avaliações do Paychex Flex

Paychex Flex

Soluções para RH e folha de pagamento

Classificação geral

4,2 /5
(1 468)
Relação qualidade/preço
4,0/5
Recursos
4,1/5
Praticidade
4,1/5
Suporte ao cliente
3,9/5

79%
dos usuários recomendam este app
Classificar por

1468 avaliações

Diego
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Estou super satisfeito !

Avaliado em 23/09/2022

Muito bom !

Muito bom !

Vantagens

Gostando demais do serviço. Me surpreende a cada dia !

Desvantagens

Poderia ter menos burocracia, algumas coisas podem ser diferentes

Flavio
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Facilidade e praticidade

Avaliado em 03/05/2023

Vantagens

A dinâmica de uso e praticidade,facilidade em usar

Desvantagens

Alguns mecanismos podem ser otimizados para não ter um dalay

Victoria
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great payroll and hr employer/employee program

Avaliado em 24/03/2023

Overall I've had no problems with paycheckflex really other than the direct deposit not transferring...

Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day

Vantagens

On some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.

Desvantagens

Honestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that

Sara
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Paychex Flex is a simple and straightforward system

Avaliado em 13/03/2023

Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of...

Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of useful information and it's impossible to miss any updates or notifications. Our less technically-inclined staff members have no trouble navigating the user dashboard.

Vantagens

I manage the company's administrative tasks, including Payroll, Onboarding, and HRS. There is no way to overstate the amount of time it has saved me. About 5 minutes are all I need to do payroll, and that's only when there's a new employee.

Desvantagens

The ability to look at Payroll records dating back more than two years. There are numerous Payroll Representatives. Inconveniently, I have to deal with a separate point person for each functionality.

Jeremy
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

From an employee standpoint

Avaliado em 31/10/2023

Vantagens

I like that i have all of the information about my pay period at my fingertips as well as my w-2.

Desvantagens

Being assigned my signin information was a fownside butthat may be my employer and not the software itself.

Adam
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Unfortunately, the UI is awful and has a steep learning curve

Avaliado em 08/10/2019

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Vantagens

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Desvantagens

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own.

Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Alternativas consideradas

Gusto

Razões para escolher o Paychex Flex

We thought PayChex would be better. Turns out it was definitely not.

Razões para mudar para o Paychex Flex

Someone in our company "heard" that Gusto wasn't good. Now I wish we could go back and pick Gusto because from what I've experienced it's 10x better than this.
Alyssa
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

It allows us to time employees and manage HSAs efficiently

Avaliado em 10/08/2023

Paychex has been a great partner for our small business. If we ever have a question or need help,...

Paychex has been a great partner for our small business. If we ever have a question or need help, we can always reach someone via phone. It's convenient to have one company handle our 401(k) and other benefits. And our HR representative has exceeded all expectations.

Vantagens

The Paychex flex interface is straightforward. Everything is clearly defined and the layout is intuitive. We have always got the greatest assigned support staff and their customer service is top-notch.

Desvantagens

Instead than relying on me, the administrator, to keep track of everyone's changing addresses, it would be great if they could do it themselves. At this time, they only have access to read data.

Aline
Classificação geral
  • Setor: Aparelhos médicos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

One-stop shop, but not very customizable

Avaliado em 03/10/2019

Vantagens

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere.
The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

Desvantagens

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks.
it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it.
Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

Ericka
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 201 - 500 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Paychex for growing companies

Avaliado em 31/07/2023

It worked for what we needed at the time.

It worked for what we needed at the time.

Vantagens

Paychex was easy to learn and integrate.

Desvantagens

It didn't work as well for HR purposes like reviews.

Gabriel
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

The Real Paychex Flex

Avaliado em 18/10/2023

Vantagens

the functionality of the software is good and the ease of use of the software, is the thing that attracted me to using the software.

Desvantagens

sometimes I experience software glitches.

Taylor
Classificação geral
  • Setor: Redação e edição de texto
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Good with some issues

Avaliado em 27/10/2023

Vantagens

Easy to use with everything you need all in one app.

Desvantagens

Time clock sometimes doesn’t work and can be glitchy.

Heejin
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 4.0 /10

Go-to for timesheets

Avaliado em 10/11/2023

Vantagens

I've used Paychex Flex at several organizations I've worked at. It's an easy way to report hours, keep track of payments, and access key tax documents.

Desvantagens

Paychex Flex can be customized according to an organization or company's needs. Not all companies use the Paychex Flex retirement services to track 401k and other benefits, but some do. I found that aspect the most difficult to understand as a user. The rollover process was confusing and eventually got done, but was difficult to understand.

Elizabeth
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Sold on features that never worked correctly

Avaliado em 12/11/2021

Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that...

Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that would save us time and have everything flow seamlessly in one system. Unfortunately, that never happened. We had issues with the payroll implementation that were never actually resolved. We switched to Paychex for employee insurance, and spent over six months trying to correct the errors.

Vantagens

I enjoyed the ease of using the software and report options.

Desvantagens

Our biggest issue with the software was based on the needs of our company. As a non-profit we have multiple funding streams in which employees may work. After communicating with the payroll implementation team, we set up the system as advised. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. This added one to two days of work onto my already hectic schedule. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service.

Alternativas consideradas

ADP Workforce Now

Razões para mudar para o Paychex Flex

We were sold on a seamless system that never did work accurately.
Nadezhda
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Great Experience with Paychex Flex!

Avaliado em 09/03/2023

Overall, I had a great experience with Paychex Flex. It was easy to set up and use, and customer...

Overall, I had a great experience with Paychex Flex. It was easy to set up and use, and customer service was always available to help with any questions I had.

Vantagens

Paychex Flex makes it easy to manage payroll, taxes, and other administrative tasks. The user interface is intuitive and the customer service is excellent.

Desvantagens

Paychex Flex can be expensive compared to other payroll software.

Anthony
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Many features, great value, options to expand capabilities

Avaliado em 05/05/2022

Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time,...

Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.

Vantagens

It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.

Desvantagens

The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.

Ashton
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

I have never been happy with Paychex.

Avaliado em 10/02/2023

They never fully finished helping us get our platform set up. There is suppose to be a general...

They never fully finished helping us get our platform set up. There is suppose to be a general ledger integration that is suppose to give us a report that breaks down our payroll items so we can enter the details into the books. No one has ever helped us set up our platform so this works. The report is always blank. I spent over a year trying to get people to help set this up so it would work and every customer service person would just pass the buck or tell me they would get back to me but never did. Then with the time clock feature it would be great if they would stop trying to change and update it. I spend more time fixing employees time punches because Paychex is down. Furthermore, the new timeclock platform that Paychex is trying to launch seems scares me because they seem to be missing a lot of key features that were on the old one. Finally, I don't know what their employees do all day. I swear our service reps are out of the office more than they are ever in the office.

Vantagens

The software looks like it should work well and that is has a lot of features that would be helpful. I do like how they take care of a lot of the tax related things so that I don't have to create and file all the different employment tax documents.

Desvantagens

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

Meg
Classificação geral
  • Setor: Arquitetura e planejamento
  • Porte da empresa: 11 - 50 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Not fun or easy to use but it was an affordable option for the PEO

Avaliado em 24/08/2023

The only thing I liked about the Paychex Flex PEO experience was our lovely dedicated HR specialist....

The only thing I liked about the Paychex Flex PEO experience was our lovely dedicated HR specialist. We had the same person every time and she was extremely helpful, always there when we needed her.

Vantagens

The PEO tier of service was affordable . The dedicated HR service provided with the PEO was nice as you had the same person working with you every time.

Desvantagens

Extremely difficult to set up - scheduling features, time tracking features, GL mapping - it was a nightmare. When in need of assistance, customer service would pass you around from department to department, it was like nobody wanted to take accountability.

Alternativas consideradas

ADP Workforce Now

Razões para escolher o Paychex Flex

We needed to get on a PEO for payroll.

Software anterior

Gusto

Razões para mudar para o Paychex Flex

It was affordable.
Martin
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Comprehensive HR Solution with Some Room for Improvement

Avaliado em 09/05/2023

While there is room for improvement, Paychex Flex has been a valuable asset in managing my...

While there is room for improvement, Paychex Flex has been a valuable asset in managing my company's HR needs. The comprehensive features and modular design have saved me significant time and effort, allowing me to focus on growing my business. I look forward to future enhancements to the platform.

Vantagens

As a business owner, I appreciate how Paychex Flex simplifies HR management. The platform's all-in-one approach makes it easy to oversee payroll, recruitment, and employee information. The mobile app is particularly useful, enabling me to handle essential tasks even when I'm away from the office.

Desvantagens

Despite its shortcomings, I believe Paychex Flex is a valuable tool for managing HR tasks. The modular design and comprehensive feature set have saved me a lot of time and effort. However, I do hope they will continue to refine the user experience and address the occasional technical issues.

Jessica
Classificação geral
  • Setor: Indústria farmacêutica
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

User Friendly

Avaliado em 25/10/2022

I love that Paychex Flex is very user friendly.

I love that Paychex Flex is very user friendly.

Vantagens

I use Paychex Flex to clock in and out daily, check my time card, request time off and for retreiving an W2. I love that this portal is very user friendly. Nothing is hidden. You can easily find what you are looking for using the tabs on the side. You can also customize your home screen to display what you are needed. As soon as I login in I'm able to clock in and out, view how many hours of PTO I have as well as paystubs.

Desvantagens

I would improve being able to have more widgets in the home screen so you are able to see your time card and attendance right on your home screen. It would be easier to track.

Avaliador Verificado
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 3.0 /10

Paychex has some unfortunate downsides

Avaliado em 21/11/2018

Typical clock in/out and benefit tracking.

Typical clock in/out and benefit tracking.

Vantagens

Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.

Desvantagens

Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.

Devon
Classificação geral
  • Setor: Internet
  • Porte da empresa: 11 - 50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

PayChex Flex is not that flexible.

Avaliado em 28/05/2020

Intuit should concede with their payroll platform and buy paychex, and paychex should enhance their...

Intuit should concede with their payroll platform and buy paychex, and paychex should enhance their integration and modernize the platform to something more agile like quickbooks. Employees should be able to onboard easier just as if they were buying something on Amazon. All of the 3rd party vendors that seem to be value added services are just more portals and passwords needing to be centralized.

Vantagens

When it works and the overloaded staff can actually assist you, it is an absolutely awesome service. I have used PayChex since about 2015. Back in the day my first representative was the absolute most amazing advisor and gave me confidence when speaking with her because I could tell she knew her job. Over time as we added more states and switched companies, our SUI numbers became switched, bank accounts and invoicing was not aligned.

Desvantagens

Besides the reports that you are inundated with, the platform feels like it can actually perform, but truthfully it is pitiful java platform. The two factor auth is great but gets on my nerves and the fact that you cannot integrate with other identity providers or into your actual backoffice systems is a shame.

Amy
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 11 - 50 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Paychex Flex is a robust payroll solution that can accommodate almost any payroll need.

Avaliado em 26/07/2018

Vantagens

Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me.

The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks.

What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Desvantagens

The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails.

The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear.

Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.

Debbie
Classificação geral
  • Setor: Serviços de informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Love the Ease if Online Benefit Administration

Avaliado em 29/06/2018

Survey software is not something that I usually recommend.

Survey software is not something that I usually recommend.

Vantagens

The best thing about this software is that I can do everything I need to do on my computer or mobile phone at any time of the day or night. The application is very easy to access and I administer payroll, 401k, health, dental and vision benefits, FSA and employee additions/changes over the application. Almost every service I utilize through Paychex is on this application. Invaluable! If I'm out of town I can still submit payroll! WOW! What a game changer Paychex Flex has been! The old way of doing business is out the window with Paychex Flex replacing it in a very positive way!

Desvantagens

There is a couple of items that I would like to see enhanced. In people, I would like the ability to always pull up my preferred view of employees without having to click on the apply button. My preferred view is saved but will not display until I click on apply. Second, on the people drop down menu from the upper right corner, I would like the ability to select that view as well. When that drop down is selected I get all the employees that have ever been entered into the Paychex database - terminated and active. I want to be able to display just the active employees in that drop down. These are just enhancement requests that in no way affect the valuable pros of the application. The items in the cons are just "nice to haves".

Kate
Classificação geral
  • Setor: Pesquisa de mercado
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Not user friendly, slow, difficult

Avaliado em 27/05/2022

Having used a custom made timeclock at another company, as well as used ADP, I do not have a lot to...

Having used a custom made timeclock at another company, as well as used ADP, I do not have a lot to compare against but would guess that almost anything would be better than this.

Vantagens

There is nothing - if I had the authority to switch, I would.

Desvantagens

The interface is clunky and makes managing time punches difficult - there are nuances that are not intuitive where you have to enter or edit a punch in a very specific way or it will cause duplicates or the system will try to combine it with another punch which means that sometimes you have to do it multiple times in slightly different ways before you get the desired result. The reporting is also not intuitive, the wording used for templated report names is vague so that I have to go through many to find one that I want. We've experienced multiple and not infrequent issues with the program from employees logging in to a white screen, to managers not receiving notifications of time off requests which can cause significant issues.

Tony
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Top-Notch Service

Avaliado em 31/07/2022

Vantagens

I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.

Desvantagens

It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.