Netchex

Software de gerenciamento de capital humano (HCM na sigla em inglês) baseado na nuvem.

Classificação geral

4,5 /5
(140)
Relação qualidade/preço
4,5/5
Recursos
4,3/5
Praticidade
4,5/5
Suporte ao cliente
4,6/5

91%
dos usuários recomendam este app
Classificar por

140 avaliações

Laura
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Outstanding Company Providing the Very Best Human Resources and Payroll Administration Services

Avaliado em 22/04/2020

Netchex is WONDERFUL! I have now used Netchex for approximately 7 years. Netchex was the company we used at my previous employer, and after coming to my current job, I knew we needed them here too. The program we were using was obsolete, and I had already seen what Netchex could do and how great they are. It wasn't long before we had them here, and everyone has been continuously impressed by the services they provide. Back when the new ACA regulations went into place and even now with the whole COVID-19 situation, Netchex just continues to knock it out of the park.

Vantagens

The software is very user friendly. It makes our jobs in HR/Payroll hassle free.

Desvantagens

Honestly, I can't think of one thing that I do not like about this software.

Carrie
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is the Best Around

Avaliado em 13/06/2019

Netchex is so beneficial for our employees to have easy access to their information and for us to maintain or day to day job.

Vantagens

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

Desvantagens

I really don't have anything I dislike with Netchex!

Rachel
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Series of Unfortunate Events

Avaliado em 07/10/2022

The experience we were sold and the experience we received have been in polar opposition. The sales team was involved and detailed but the staff at Netchex appear to be not well trained and far from experts in payroll and HR processing. Management will address concerns but there is no follow up and issues persist from month to month and years. The entire experience has been very dissappointing and challenging. We moved to Netchex to create efficiencies within our limited staff responsibilities and have ultimately created more work for accounting, payroll and HR. We have zero confidence in the ability of the Netchex staff and software to provide accurate results and recompute everything.

Vantagens

Sales team showed a software that was completely different than the software that we have. Sales team shared a seamless approach to payroll in a time that we needed simplicity. The payroll processing is not complicated and fairly straightforward to navigate as long as your business is limited in size and scope of personnel.

Desvantagens

Time and Attendance needs a new programmer. The current software cannot maintain accrual based PTO, retro PTO or rollovers between banks. The tax department does not know basic tax laws - it took over 6 months to get a corrected W2. We filed Employee Retention Credit with our former vendor because of the lack of confidence in processing tax forms. There is no dedicated customer service representative - it is a call center. We paid for NetBenefits to integrate with our health insurance provider and there has been no file transfer take place in almost 2 years.

Alternativas consideradas

Rippling, Paylocity e Paycor

Razões para escolher o Netchex

We were having trouble integrating the PTO and payroll processes and were looking for excellent customer service at a reasonable price.

Software anterior

Paychex Flex

Razões para mudar para o Netchex

Sales team presented a more integrated payroll approach and dedicated representation. The technology was sound and the references that I spoke with had good experiences - their size and organization type were different from ours which I believe contributed to the good experience. Netchex is simple minded.
Chris
Classificação geral
  • Setor: Papel e produtos florestais
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Company

Avaliado em 03/10/2019

Netchex is a fantastic payroll provider that goes above and beyond to help clients. I can't speak highly enough about them.

Vantagens

I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!

Desvantagens

The only downside for me is I wish the time and attendance side was a little more updated with options.

Claire
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Easy to work with!

Avaliado em 03/12/2018

Vantagens

Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!!

Desvantagens

Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible.

Hannah
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 6.0 /10

Has all the features but they don't always work properly

Avaliado em 29/06/2022

Vantagens

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

Desvantagens

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

Stacy
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex

Avaliado em 23/04/2019

Whenever we need a specialized report, Netchex is there to provide their expertise however way they can assist.

Vantagens

Customer Service support is awesome, everyone is very professional and extremely helpful.

Desvantagens

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

Avaliador Verificado
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NetChex processes payroll without error every time. They are rapidly upgrading the user...

Avaliado em 05/10/2017

Efficient, effective payroll processing.

Vantagens

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Desvantagens

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Ashley
Classificação geral
  • Setor: Impressão
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best Customer Service!

Avaliado em 22/05/2019

Vantagens

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

Desvantagens

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Netchex is great overall. There are lots of resources in all aspects of payroll and human...

Avaliado em 10/10/2017

All I need is internet access to be able to access any employee information and/or documents, from anywhere!

Vantagens

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

Desvantagens

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

John
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great Product for small business needing capabilities from an online HRIS.

Avaliado em 15/12/2021

Overall we have been happy with Netchex. They provide us with all the necessary tools we need to get the job done. As we get larger in size I will need to start looking at companies with more in depth capabilities.

Vantagens

Netchex has by far the best customer service in the industry. You are never on hold and you always get to speak to someone onshore.

Desvantagens

Some of the features that I feel are most important are kind of archaic. The time management part looks and feels old and hard to edit and make changes.

Alternativas consideradas

ADP Workforce Now

Razões para mudar para o Netchex

Price point.
Elizabeth
Classificação geral
  • Setor: Arquitetura e planejamento
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is a great product to use for payroll and HR compliance and reporting

Avaliado em 05/10/2017

It is a easy product to use and navigate. I guess if I had one issue is that we are not able to go back into the system to change termination reasons. We have to rehire and then re-terminate the employee which actually is an issues when pulling reports. If they could correct this and allow us to make the corrections without having to rehire, that would be beneficial and make a better and cleaner report.

Vantagens

The system is easy to use and navigate. I have had excellent and professional customer service with the Netchex staff. The NetCommunity and Support services are a great way to get answers quickly. It is a great product for our purposes and company size. We could be more efficient if we used all of the products and services we currently have. I am gradually working on updating the system with information to better fit our company needs for tracking information and for reporting.

Tahara
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

my overall experience with Netchex its great.

Avaliado em 16/11/2017

the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc...

Vantagens

i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country.

Desvantagens

What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system.

Abigail
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Very supportive staff even with the "little" things.

Avaliado em 13/10/2017

Vantagens

Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Desvantagens

Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

Lisa
Classificação geral
  • Setor: Indústria têxtil
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ease of use and having all feature in one system is great!

Avaliado em 09/10/2017

Saves time with it all in one system.

Vantagens

Netchex is a all in one system, time and attendance, payroll and reporting. Able to access in multiple locations if need be. Love that it is cloud based.

Desvantagens

Would like more features that can be tuned to each company. And reporting structure, more features. I would like to be able to change some of the attendance reporting. More graphing capabilities.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easiest payroll program to use

Avaliado em 04/02/2019

Vantagens

Time and Attendance is accurate and easy to use. In the event you have to make a change it is very simple to do.

Desvantagens

Login needs to be streamlined so that once you enter your user name and login, it automatically goes to the password field rather than requiring another tab or mouse click

Olivia
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We get All Star products and service for a negligible fee. We will never change payroll...

Avaliado em 06/10/2017

Vantagens

Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.

Megan
Classificação geral
  • Setor: Escritório de advocacia
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Netchex is awesome!

Avaliado em 26/06/2018

Vantagens

Everything payroll, benefits, form filing can be handled in one place. I can print reports for reconciliation of benefits billing.

Desvantagens

The Microsoft Azure clocking software they tried to force on companies that caused more work/damage for HR professionals. The double screen to sign in now.

Tasha
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NETCHEX SHOULD BE USED BY ALL EMPLOYERS

Avaliado em 28/07/2021

My experience has been tremendous! Having the documentation and basic facts at my disposal 24/7 has been so helpful and convenient! Thank you this software! I urge all employers and employees to push for this software to be used in your worklife! You won't regret a moment!

Vantagens

I LOVE the mobile access! The usefulness and ease of this software is impeccable! It is so Detailed and easy-to-use for so many reasons! I know you would Love it if you tried it!

Desvantagens

There wasn't a single thing I found that needed fixed or changed after using this software daily! I truly recommend Netchex to ALL!

Barbin
Classificação geral
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

It takes too many steps to see a report. I can't figure out how to see reports on my iphone

Avaliado em 09/10/2017

Vantagens

It is easy to enter payroll and new employee info. I like the publisher feature where I can customize reports and export them to excel.

Desvantagens

Too many steps to see a report and I can't figure out how to see reports on my iphone, specifically a General Ledger transaction report

Stephanie
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Love Netchex!!

Avaliado em 05/10/2017

Vantagens

User friendly, intuitive and easy to train personnel. The customer support is genuine, I love speaking to people who really want to help.

Desvantagens

Screens blink between fields. After entering some information you have to wait for the screen to reset to continue.

Judy
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very easy to use and the support is great to help you when you have questions.

Avaliado em 09/10/2017

Vantagens

The product is very easy to use. Online documentation is a big help when you are not sure how a function works. The support team is very good to respond to your questions in a very timely manner when you have questions.

Mary
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Easy to use for payroll processing.

Avaliado em 05/10/2017

Vantagens

BEST customer service ever! Every question and issue has been addressed quickly and accurately, and the customer service people are very patient and friendly.
Easy to export GL entries to Quickbooks.

Desvantagens

I'd like to be able to save a report, then use it later as the basis for another report, but not replace the first one. Also when people leave, knowing how to set up all the deductions so that everything is calculated correctly for the final paycheck (especially accruals and 401K contributions) is not easy.

MARIA
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Was promised things that never happend

Avaliado em 21/08/2018

Is a good platform if all you want to do is run payroll and if you are a single state employer. I didn't get all of the help that I needed from support which is why we ended up cancelling with them.

Vantagens

It was easy to use for the administrator and when I called for support the wait times were minimal.

Desvantagens

The UX was very outdated and not user friendly for our employees.

Kayla
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Netchex

Avaliado em 23/05/2019

Vantagens

I love the NetRecruiter and NetBenefits features.

Desvantagens

The delayed response time when Client has question and/or issues