Avaliações do Netchex

Netchex

Software de gerenciamento de capital humano (HCM na sigla em inglês) baseado na nuvem.

Classificação geral

4,5 /5
(145)
Relação qualidade/preço
4,5/5
Recursos
4,3/5
Praticidade
4,5/5
Suporte ao cliente
4,6/5

91%
dos usuários recomendam este app
Classificar por

145 avaliações

Carrie
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is the Best Around

Avaliado em 13/06/2019

Netchex is so beneficial for our employees to have easy access to their information and for us to...

Netchex is so beneficial for our employees to have easy access to their information and for us to maintain or day to day job.

Vantagens

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

Desvantagens

I really don't have anything I dislike with Netchex!

Mindy
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

World class customer service!

Avaliado em 10/12/2019

We are a seasonal company that has 700+ staff each summer. We require a system that is quick to...

We are a seasonal company that has 700+ staff each summer. We require a system that is quick to learn for our staff, as they are only with us for 10 weeks. Netchex has been able to meet that need.

Vantagens

My support team is amazing! They are always very polite, knowledgeable and prompt in their replies to my questions/issues. The updates they have made recently have really improved the user experience (staff, manager and administrator).

Desvantagens

My wish is that the integration with my onboarding system was more robust.

Angela
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Lacking in honest sales staff and transparency on lack of upgrades to growing companies.

Avaliado em 11/07/2018

We are a small company experiencing experiential growth. Although Netchex support has been...

We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed.

Vantagens

Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support.

Desvantagens

1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract.
2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out.
3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients.
4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.

Chris
Classificação geral
  • Setor: Papel e produtos florestais
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Company

Avaliado em 03/10/2019

Netchex is a fantastic payroll provider that goes above and beyond to help clients. I can't speak...

Netchex is a fantastic payroll provider that goes above and beyond to help clients. I can't speak highly enough about them.

Vantagens

I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!

Desvantagens

The only downside for me is I wish the time and attendance side was a little more updated with options.

Megan
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Awesome Support

Avaliado em 05/12/2018

Vantagens

Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Desvantagens

Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

Avaliador Verificado
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NetChex processes payroll without error every time. They are rapidly upgrading the user...

Avaliado em 05/10/2017

Efficient, effective payroll processing.

Efficient, effective payroll processing.

Vantagens

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Desvantagens

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Stacy
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex

Avaliado em 23/04/2019

Whenever we need a specialized report, Netchex is there to provide their expertise however way they...

Whenever we need a specialized report, Netchex is there to provide their expertise however way they can assist.

Vantagens

Customer Service support is awesome, everyone is very professional and extremely helpful.

Desvantagens

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

Ashley
Classificação geral
  • Setor: Impressão
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Best Customer Service!

Avaliado em 22/05/2019

Vantagens

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

Desvantagens

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Netchex is great overall. There are lots of resources in all aspects of payroll and human...

Avaliado em 10/10/2017

All I need is internet access to be able to access any employee information and/or documents, from...

All I need is internet access to be able to access any employee information and/or documents, from anywhere!

Vantagens

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

Desvantagens

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

Avaliador Verificado
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Best Software

Avaliado em 27/07/2020

Vantagens

My favorite part is the payroll process itself is very user friendly and fast compare to previous software.

Desvantagens

If I had to give a con is that holiday pay does not populate in time cards for managers to review.

Janean
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

TERRIBLE MISTAKE!

Avaliado em 09/12/2020

DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!

DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!

Vantagens

The features of Netchex were very appealing. The timekeeping, employee services, and payroll seemed great.

Desvantagens

The implementation has been the most terrible implementation I have ever went through with any company ever. There is 0 communication. There is 0 follow through. They do not make their clients a priority in any way. I would like nothing more than to erase everything we have done with Netchex and start from scratch.

Hannah
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 6.0 /10

Has all the features but they don't always work properly

Avaliado em 29/06/2022

Vantagens

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

Desvantagens

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Netchex makes my life easier

Avaliado em 14/02/2019

Vantagens

Very easy to navigate.
Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll.
We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information.
Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards.
Customer service is A+!!
Reporting is super easy and customizable.

Desvantagens

I wish there was more detail in the accruals section.
Reports need to be able to drill down all the way to the position level.

Vicky
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

The Payroll System was not what it was promised to be!

Avaliado em 29/04/2021

I've currently ran 3 payrolls and they have been extremely challenging to complete.

I've currently ran 3 payrolls and they have been extremely challenging to complete.

Vantagens

The ease of clocking in for employees either on the phone APP or at their terminal.

When the payroll is finally completed, it is a bit more accurate than our previous software and takes less time to complete

Desvantagens

The training was so less than what was expected. The guidebooks do not even show the applications that we need to use for our business and getting someone on the phone to help is next to impossible. You are at their mercy when you are at a standstill to answer your questions or fix mistakes when you need them.

Lisa
Classificação geral
  • Setor: Indústria têxtil
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ease of use and having all feature in one system is great!

Avaliado em 09/10/2017

Saves time with it all in one system.

Saves time with it all in one system.

Vantagens

Netchex is a all in one system, time and attendance, payroll and reporting. Able to access in multiple locations if need be. Love that it is cloud based.

Desvantagens

Would like more features that can be tuned to each company. And reporting structure, more features. I would like to be able to change some of the attendance reporting. More graphing capabilities.

LANDA
Classificação geral
  • Setor: Bancos
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

My experience with this software has been a great one. Awesome to be exact.

Avaliado em 13/10/2017

The benefits that we get from this software is amazing. We can get more work done in less time.

The benefits that we get from this software is amazing. We can get more work done in less time.

Vantagens

What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

Desvantagens

What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

Sheryl
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex is the BEST!

Avaliado em 19/07/2022

Ease of use and great customer service when I questions or concerns.

Ease of use and great customer service when I questions or concerns.

Vantagens

ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!

Desvantagens

Nothing. It has everything we need to process payroll and manage our employees.

Olivia
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

We get All Star products and service for a negligible fee. We will never change payroll...

Avaliado em 06/10/2017

Vantagens

Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easiest payroll program to use

Avaliado em 04/02/2019

Vantagens

Time and Attendance is accurate and easy to use. In the event you have to make a change it is very simple to do.

Desvantagens

Login needs to be streamlined so that once you enter your user name and login, it automatically goes to the password field rather than requiring another tab or mouse click

Veronica
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Netchex

Avaliado em 28/08/2018

We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped...

We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped the stores in overall recruiting process. This has helped them stay current with forms etc. with NetGuide.

Vantagens

This software is very user friendly. Hiring new hires is self explanatory.

Desvantagens

Slow downs and web pages not loading correctly.

Avaliador Verificado
Classificação geral
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Cloud-based payroll solution with excellent customer service support

Avaliado em 05/10/2017

Cost-savings
Faster turn around on payroll than with our previous provider

Cost-savings
Faster turn around on payroll than with our previous provider

Vantagens

Netchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.

Desvantagens

The onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.

Stephanie
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Love Netchex!!

Avaliado em 05/10/2017

Vantagens

User friendly, intuitive and easy to train personnel. The customer support is genuine, I love speaking to people who really want to help.

Desvantagens

Screens blink between fields. After entering some information you have to wait for the screen to reset to continue.

Avaliador Verificado
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Netchex Review

Avaliado em 10/12/2019

Vantagens

Employees see it as user friendly. Admin easy as well.

Desvantagens

Need to be able to share reports. Would like to have an option for an attendance tracker since has Time Off Request.

Mary
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Easy to use for payroll processing.

Avaliado em 05/10/2017

Vantagens

BEST customer service ever! Every question and issue has been addressed quickly and accurately, and the customer service people are very patient and friendly.
Easy to export GL entries to Quickbooks.

Desvantagens

I'd like to be able to save a report, then use it later as the basis for another report, but not replace the first one. Also when people leave, knowing how to set up all the deductions so that everything is calculated correctly for the final paycheck (especially accruals and 401K contributions) is not easy.

Maureen
Classificação geral
  • Setor: Companhias aéreas/Aviação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netchex payroll and benefits

Avaliado em 05/11/2019

My overall experience with Netchex has been great, the sales team, and then the implementation...

My overall experience with Netchex has been great, the sales team, and then the implementation team, and now the support team have been impeccable. They are on top of everything that needs to be done and help keep me on track. As a one person HR for a global company it is imperative to have that backup.

Vantagens

The website is very easy to use both for administration and employee. The implementation staff were constantly in contact meeting at least weekly and calling in between to make sure all my questions were answered.
The software is very intuitive and easy to figure out just by doing, but there are also tutorials and the support staff are more than willing to either send a pdf or get on the phone and talk me through anything.

Desvantagens

It does log you out after a period of time which I expect but some employees seem to get frustrated with that.