
Netchex
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145 avaliações
- Setor: Hospitais e Saúde
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Netchex is the Best Around
Avaliado em 13/06/2019
Netchex is so beneficial for our employees to have easy access to their information and for us to...
Netchex is so beneficial for our employees to have easy access to their information and for us to maintain or day to day job.
Vantagens
I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!
Desvantagens
I really don't have anything I dislike with Netchex!
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
World class customer service!
Avaliado em 10/12/2019
We are a seasonal company that has 700+ staff each summer. We require a system that is quick to...
We are a seasonal company that has 700+ staff each summer. We require a system that is quick to learn for our staff, as they are only with us for 10 weeks. Netchex has been able to meet that need.
Vantagens
My support team is amazing! They are always very polite, knowledgeable and prompt in their replies to my questions/issues. The updates they have made recently have really improved the user experience (staff, manager and administrator).
Desvantagens
My wish is that the integration with my onboarding system was more robust.
- Setor: Construção
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Lacking in honest sales staff and transparency on lack of upgrades to growing companies.
Avaliado em 11/07/2018
We are a small company experiencing experiential growth. Although Netchex support has been...
We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed.
Vantagens
Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support.
Desvantagens
1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract.
2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out.
3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients.
4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.
- Setor: Papel e produtos florestais
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Company
Avaliado em 03/10/2019
Netchex is a fantastic payroll provider that goes above and beyond to help clients. I can't speak...
Netchex is a fantastic payroll provider that goes above and beyond to help clients. I can't speak highly enough about them.
Vantagens
I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!
Desvantagens
The only downside for me is I wish the time and attendance side was a little more updated with options.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Awesome Support
Avaliado em 05/12/2018
Vantagens
Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!
Desvantagens
Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.
- Setor: Educação superior
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
NetChex processes payroll without error every time. They are rapidly upgrading the user...
Avaliado em 05/10/2017
Efficient, effective payroll processing.
Efficient, effective payroll processing.
Vantagens
The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.
Desvantagens
The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.
- Setor: Restaurantes
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Netchex
Avaliado em 23/04/2019
Whenever we need a specialized report, Netchex is there to provide their expertise however way they...
Whenever we need a specialized report, Netchex is there to provide their expertise however way they can assist.
Vantagens
Customer Service support is awesome, everyone is very professional and extremely helpful.
Desvantagens
My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.
- Setor: Impressão
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best Customer Service!
Avaliado em 22/05/2019
Vantagens
Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.
Desvantagens
There are been features in established reports that I wish were available, but I can also create a custom report to get that information.
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Netchex is great overall. There are lots of resources in all aspects of payroll and human...
Avaliado em 10/10/2017
All I need is internet access to be able to access any employee information and/or documents, from...
All I need is internet access to be able to access any employee information and/or documents, from anywhere!
Vantagens
What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.
Desvantagens
What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.
- Setor: Hospitais e Saúde
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Best Software
Avaliado em 27/07/2020
Vantagens
My favorite part is the payroll process itself is very user friendly and fast compare to previous software.
Desvantagens
If I had to give a con is that holiday pay does not populate in time cards for managers to review.
- Setor: Automotivo
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
TERRIBLE MISTAKE!
Avaliado em 09/12/2020
DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!
DO NOT UNDER ANY CIRCUMSTANCE DECIDE ON NETCHEX. YOU WILL REGRET THE DECISION!
Vantagens
The features of Netchex were very appealing. The timekeeping, employee services, and payroll seemed great.
Desvantagens
The implementation has been the most terrible implementation I have ever went through with any company ever. There is 0 communication. There is 0 follow through. They do not make their clients a priority in any way. I would like nothing more than to erase everything we have done with Netchex and start from scratch.
- Setor: Automotivo
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 6.0 /10
Has all the features but they don't always work properly
Avaliado em 29/06/2022
Vantagens
The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.
Desvantagens
This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Netchex makes my life easier
Avaliado em 14/02/2019
Vantagens
Very easy to navigate.
Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll.
We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information.
Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards.
Customer service is A+!!
Reporting is super easy and customizable.
Desvantagens
I wish there was more detail in the accruals section.
Reports need to be able to drill down all the way to the position level.
- Setor: Automotivo
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
The Payroll System was not what it was promised to be!
Avaliado em 29/04/2021
I've currently ran 3 payrolls and they have been extremely challenging to complete.
I've currently ran 3 payrolls and they have been extremely challenging to complete.
Vantagens
The ease of clocking in for employees either on the phone APP or at their terminal.
When the payroll is finally completed, it is a bit more accurate than our previous software and takes less time to complete
Desvantagens
The training was so less than what was expected. The guidebooks do not even show the applications that we need to use for our business and getting someone on the phone to help is next to impossible. You are at their mercy when you are at a standstill to answer your questions or fix mistakes when you need them.
- Setor: Indústria têxtil
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Ease of use and having all feature in one system is great!
Avaliado em 09/10/2017
Saves time with it all in one system.
Saves time with it all in one system.
Vantagens
Netchex is a all in one system, time and attendance, payroll and reporting. Able to access in multiple locations if need be. Love that it is cloud based.
Desvantagens
Would like more features that can be tuned to each company. And reporting structure, more features. I would like to be able to change some of the attendance reporting. More graphing capabilities.
- Setor: Bancos
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
My experience with this software has been a great one. Awesome to be exact.
Avaliado em 13/10/2017
The benefits that we get from this software is amazing. We can get more work done in less time.
The benefits that we get from this software is amazing. We can get more work done in less time.
Vantagens
What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.
Desvantagens
What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.
- Setor: Restaurantes
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Netchex is the BEST!
Avaliado em 19/07/2022
Ease of use and great customer service when I questions or concerns.
Ease of use and great customer service when I questions or concerns.
Vantagens
ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!
Desvantagens
Nothing. It has everything we need to process payroll and manage our employees.
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
We get All Star products and service for a negligible fee. We will never change payroll...
Avaliado em 06/10/2017
Vantagens
Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easiest payroll program to use
Avaliado em 04/02/2019
Vantagens
Time and Attendance is accurate and easy to use. In the event you have to make a change it is very simple to do.
Desvantagens
Login needs to be streamlined so that once you enter your user name and login, it automatically goes to the password field rather than requiring another tab or mouse click
- Setor: Varejistas
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Netchex
Avaliado em 28/08/2018
We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped...
We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped the stores in overall recruiting process. This has helped them stay current with forms etc. with NetGuide.
Vantagens
This software is very user friendly. Hiring new hires is self explanatory.
Desvantagens
Slow downs and web pages not loading correctly.
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Cloud-based payroll solution with excellent customer service support
Avaliado em 05/10/2017
Cost-savings
Faster turn around on payroll than with our previous provider
Cost-savings
Faster turn around on payroll than with our previous provider
Vantagens
Netchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.
Desvantagens
The onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Love Netchex!!
Avaliado em 05/10/2017
Vantagens
User friendly, intuitive and easy to train personnel. The customer support is genuine, I love speaking to people who really want to help.
Desvantagens
Screens blink between fields. After entering some information you have to wait for the screen to reset to continue.
- Setor: Serviços financeiros
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Netchex Review
Avaliado em 10/12/2019
Vantagens
Employees see it as user friendly. Admin easy as well.
Desvantagens
Need to be able to share reports. Would like to have an option for an attendance tracker since has Time Off Request.
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Easy to use for payroll processing.
Avaliado em 05/10/2017
Vantagens
BEST customer service ever! Every question and issue has been addressed quickly and accurately, and the customer service people are very patient and friendly.
Easy to export GL entries to Quickbooks.
Desvantagens
I'd like to be able to save a report, then use it later as the basis for another report, but not replace the first one. Also when people leave, knowing how to set up all the deductions so that everything is calculated correctly for the final paycheck (especially accruals and 401K contributions) is not easy.
- Setor: Companhias aéreas/Aviação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Netchex payroll and benefits
Avaliado em 05/11/2019
My overall experience with Netchex has been great, the sales team, and then the implementation...
My overall experience with Netchex has been great, the sales team, and then the implementation team, and now the support team have been impeccable. They are on top of everything that needs to be done and help keep me on track. As a one person HR for a global company it is imperative to have that backup.
Vantagens
The website is very easy to use both for administration and employee. The implementation staff were constantly in contact meeting at least weekly and calling in between to make sure all my questions were answered.
The software is very intuitive and easy to figure out just by doing, but there are also tutorials and the support staff are more than willing to either send a pdf or get on the phone and talk me through anything.
Desvantagens
It does log you out after a period of time which I expect but some employees seem to get frustrated with that.