Avaliações do ToucanTech

We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

We are an early customer of Toucan Tech and started working with them about 6 years ago when we decided to implement our first alumni software. It has been a huge pleasure along the way particularly because the team remains the same - their customer service is first rate all round.

Fantastic, we couldn't recommend it more highly amongst the school alumni and engagement community. The staff are always outwardly proud of their work and what they can achieve and very helpful to any enquiry no matter how big or small.

The experience has been very positive and every staff member from our account manager through to designers and the support team have been extremely helpful and easy to deal with.

Very good, no complaints. A robust and easy to use interface with lots of functionality

Very good support services - they are always delivering new products and updates

I've been onboarding with [sensitive content hidden] at ToucanTech for the past two months, and the experience has been fantastic. The process has been smooth and well-structured, thanks to [sensitive content hidden] support and guidance. There’s been a lot to learn, but [sensitive content hidden] has been incredibly patient and helpful throughout, making the entire experience enjoyable and productive. I feel well-prepared to move forward with the platform, thanks to her expertise.

A really reliable platform, with plenty of functionality and excellent user support

Many companies claim to be customer -centric but in reality very few actually are - Toucan Tech are one of an elite group of companies that focus on delivering great products through customer led innovation.

Really supportive team, quick to respond to queries and a very thorough onboarding. Our community are loving it!

We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools

We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

We are delighted with our new alumnae platform, which looks great and works well at the front end, and is easy to use and navigate at the back end! Our alumnae have been very complimentary about the improvements and the increased level of communication that we now offer. We have seen a dramatic increase in engagement levels as a result. The excellent level of customisation has allowed us to create a site we feel proud of, which we believe best reflects who we are and that has increased the level of support we can offer to our alumane.

There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with [SENSITIVE CONTENT]

I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful.

The Support Team is phenomenal, and it's amazing to have access to a network of other international schools that use the same platform.

Integration of communications and supporter base has led to more efficient fundraising and as a result donor income has grown with ToucanTech

I cannot imagine doing my job as alumni coordinator without it. This software has allowed us to enhance the alumni experience and meaningfully connect our community in ways that were not possible before.

alumni engagement and comms has been turned into a customer friendly process

I loved the initial process of working with the Toucan Tech team in setting up their software. It's extremely user friendly and not super daunting, but having someone sit with you through the initial process and be a wealth of expertise get's things moving seamlessly. Once the software is running, that train will keep rolling.

Highly favourable. Recommend.

Overall we are very happy with ToucanTech, so much so that we have recently resigned with them for a further three year contract. The product answers all of our needs within our alumnae and development office.

I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change.
ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together.
Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech.
I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!!