Avaliações do LogMeIn Pro

LogMeIn Pro

Ferramenta de acesso remoto para indivíduos e pequenas empresas

Classificação geral

4,4 /5
(166)
Relação qualidade/preço
3,7/5
Recursos
4,4/5
Praticidade
4,3/5
Suporte ao cliente
4,0/5

89%
dos usuários recomendam este app
Classificar por

166 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great tool for remote support

Avaliado em 11/12/2018

It has been a good experience. Is the app to go when you need a quick remote session to solve...

It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

Vantagens

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Desvantagens

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Lindsey
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Started off great but has gone downhill over the last couple of years.

Avaliado em 07/09/2021

I was introduced to this product at my previous place of employment and was impressed with it so I...

I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. This product started off flawlessly at a great price. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

Vantagens

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Desvantagens

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

When it works it is very good, but it fails quite often

Avaliado em 01/04/2020

We started looking for other options a year ago and we have started migrating to a more reliable...

We started looking for other options a year ago and we have started migrating to a more reliable and less expensive service. As a user of Logmein for 10+ years I do not recommend them at all, it is time to move on.

Vantagens

Initially it was very solid and provided great remote access and feature functions

Desvantagens

The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

Kurt
Classificação geral
  • Setor: Engenharia civil
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Perfect web-based or client based access to your work PCs.

Avaliado em 31/01/2022

Perfect for when government mask mandates are in effect, when business locations need to close for...

Perfect for when government mask mandates are in effect, when business locations need to close for the pandemic, or just when our users need to quarantine themselves. We can just leave everyone at home and they can remote into their PCs at work. And when network speed is a must for at home users, being able to access a PC physically located on the internal network is a huge help.

Vantagens

The ease of use and product features are what I like most. Screen-blanking features for HR purposes, multi-monitor use for picky Engineers, and being able to manage all through LogMeIn Central. Also, the secure link between the User PC at home, the servers at LogMeIn, and the PCs on our network was also a huge benefit.

Desvantagens

There is a small learning curve when trying to teach our users the difference between their LogMeIn accounts and their domain accounts, but they get it eventually.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Too expensive, but works really well

Avaliado em 10/04/2018

Vantagens

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Desvantagens

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Yasmin
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Not Worth $$$

Avaliado em 28/09/2019

I used it for over 3 years. In the last year they automatically gave me the Central version for 6...

I used it for over 3 years. In the last year they automatically gave me the Central version for 6 months with no fee. Then sent me a bill for a renewal for 3 x's what I paid the year before. I immediately shopped and got another program for 1/10 of the cost with all the features, bells and whistles.

Vantagens

The ability to access a computer remotely.

Desvantagens

The price and the way they do business. Deceptive.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

I love, love LogMeIn.

Avaliado em 16/04/2018

I really do not have a con to put here. I love the software and have used it for years and years...

I really do not have a con to put here. I love the software and have used it for years and years successfully.

Vantagens

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

GRACE
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2 - 10 funcionários
  • Usado Outro durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Log Me In Pro

Avaliado em 16/07/2019

i have used this software while on vacation because of time sensitive tasks that needed completing,...

i have used this software while on vacation because of time sensitive tasks that needed completing, I have used it in cases where I just couldn't get into the office because of bad weather. Business doesn't stop for anything and this software gives me the ability to work from any where.

Vantagens

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

Desvantagens

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

Avaliador Verificado
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good for customer support

Avaliado em 01/12/2018

Vantagens

Great solution for remote management and help desk software for enterprise PC support.

Desvantagens

Connection can be slow at times, and doesn't play well with ultra wide monitors.

Avaliador Verificado
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fantastic to look after parents when away

Avaliado em 16/11/2018

Vantagens

We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Desvantagens

Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

Jeff
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

LogMeIn works exactly as described

Avaliado em 06/05/2021

Fantastic!! I have used it every work day (and sometimes when not scheduled to work) to access my...

Fantastic!! I have used it every work day (and sometimes when not scheduled to work) to access my work pc setup. I use it on an i7-6700 with 16gb ram and 2 x 27" HP monitors at home, almost the same setup as in work and the experience is almost identical to sitting at the machine. Both sides of the equation have 100Mb+ connections.

Vantagens

Since remote working was enforced in Ireland in 2020, LogMeIn has been the backbone of my work day and it has never failed me. I really like the separate file manager and multi-monitor setups.

Desvantagens

I really like the clipboard sync feature, but it could do with a reset button on the interface as sometimes when the remote computer locks, the clipboard sync does not work until the connection is ended fresh connection is established.

Santosh
Classificação geral
  • Setor: Serviços jurídicos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

LogMeIn Pro - Review

Avaliado em 04/03/2020

- Overall is a very good experience with LogmeIn pro when compared to any other product in market

- Overall is a very good experience with LogmeIn pro when compared to any other product in market

Vantagens

- This application provides more flexibility in accessing desktops remotely without any issues at any time.
- The features provided in this application are more efficient than any other product in the market
- This application can be used easily by any user without any issues.

Desvantagens

- The pricing can be more affordable
- The features can be more added into the product
- The support can be more helpful

Ben
Classificação geral
  • Setor: Formação profissional e coaching
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Great Software, But Better Values Can Be Found

Avaliado em 22/10/2019

The software is great. It is fast, works well, and had a lot of extra features. It is one of the...

The software is great. It is fast, works well, and had a lot of extra features. It is one of the few remote software's that allows you to interact with the UAT prompt, which is really important. I would still be using it today if they hadn't gone up significantly on their prices.

Vantagens

The speed and features of the software in most cases.

Desvantagens

The pricing model and recent cost increases.

Alexander
Classificação geral
  • Setor: Mobiliário
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Remote access to any computer from anywhere in the world.

Avaliado em 22/01/2019

Vantagens

This is a great software to connect and manage remote connections.
You can create and manage users and give them access to selected computers all from a simple to use portal.
Connection quality is always top notch and packages are very flexible.

Desvantagens

The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.

Oliver
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Remote data and computer management

Avaliado em 07/02/2018

Vantagens

Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Desvantagens

Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Beverly
Classificação geral
  • Setor: Administração pública
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Logmein Review

Avaliado em 11/12/2019

Overall it is a good product and makes working outside of the office easier.

Overall it is a good product and makes working outside of the office easier.

Vantagens

It is very easy to login and use at any time of the day. I have not had any issues with LogMeIn.

Desvantagens

Depending on what I am working on, the view on the screen is smaller than my regular computer screen. Then I have to adjust my viewing size.

Tina
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Wonderful Tool

Avaliado em 16/09/2021

The ability to run payroll remotely or pay liabilities if you didn't get to it during the day; can...

The ability to run payroll remotely or pay liabilities if you didn't get to it during the day; can print reports either at the computer's location or at your desk; can assist another person sitting at the remote computer

Vantagens

Ability to remotely "sit" at another desktop without leaving your office! Or you forgot to retrieve a file, with this you can just login and print it at your desk!

Desvantagens

I have not found anything that I don't particularly like about the product. Haven't used all the available options, but the ones I have work great

kristin
Classificação geral
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 51 - 200 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Overpriced and poor service

Avaliado em 20/02/2020

Vantagens

Well the software does work for the most part if you have a new OS

Desvantagens

1. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option.
2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this.

Morris
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

It Serves The Purpose

Avaliado em 01/05/2018

Vantagens

the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Desvantagens

after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Daniel
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Well rounded product

Avaliado em 06/04/2018

Vantagens

Logmein Pro comes with good suite of features that makes remote support a breeze.
It more than just a remote access tool.

Desvantagens

The remote agents can become corrupt and stop functioning.
Remote sessions struggle to connect on slower internet connections.

michael
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Logmein is a great business tool for technology professionals

Avaliado em 13/03/2019

Vantagens

1. Easy to search for computer names.
2. Easy to install LogMeIn agent on client PCs.
3. Deployment link is easy way of installing the application on clients.

Desvantagens

1. Cost is affordable but could be a tiny bit cheaper.

Ross
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Good software, very overpriced

Avaliado em 29/08/2019

Vantagens

Reliable, easy to use. Core functionality works great.

Desvantagens

Terrible support, constant price increases without improvements in software quality. iOS app has gone unchanged for years. Very, very overpriced.

Ian
Classificação geral
  • Setor: Instalações e serviços de lazer
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Great but expensive

Avaliado em 12/08/2019

Vantagens

LogMeIn was so east to use and always worked flawlessly

Desvantagens

We used LogMeIn for years until they priced themselves right out of the market. It got far too expensive to keep using

Avaliador Verificado
Classificação geral
  • Setor: Aparelhos médicos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Outro durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 5.0 /10

It's good! But overpriced.

Avaliado em 03/12/2019

For offsite company computers, this service has saved us a ton of time - effective and quick....

For offsite company computers, this service has saved us a ton of time - effective and quick. Cheaper than travel, but still a little expensive.

Vantagens

LogMeIn has always been a fairly reliable way to solve IT issues for customers or any remote control needs. It's got a lot of capabilities and functions, if you're willing to pay for it.

Desvantagens

There are a lot of different options for IT remote support out there, and from what I've experienced, LogMeIn has been on the more expensive side - especially considering the features on the service.

Hap
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Review Of LogMeIn Pro

Avaliado em 21/01/2022

As an IT administrator I would recommend this product. The rice is in the ball park with other...

As an IT administrator I would recommend this product. The rice is in the ball park with other similar products and the tech support was outstanding , the few times I needed help.

Vantagens

Product was very easy to install and use. I manages about 50 machines and this product allowed me to do my job with relative ease.

Desvantagens

The learning curve to fully understand all the function of this produce takes some time but not uncommon for such a powerful product.