Avaliações do EngageBay

EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project.

As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me.

Quick and easy to use. All very easy.
It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap).

Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

The platform is user-friendly and offers excellent customer service, including the ability to quickly implement new features on request. The all-in-one solution and affordable pricing make it a great choice for startups and small businesses.

However, I do wish the platform offered more space for lists without having to upgrade to a higher plan. Also, the policy of deactivating accounts if they're not logged in at least once a week seems a bit strict. I understand the need for some level of activity, but once a quarter or even once a month would be more reasonable.

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

It doesn't work at all and the support team asks you to purchase credits for it to work.

Tailored to our needs, often more robust than anticipated, and simply works. When it doesn't, support is quick to correct and help.

UI/UX needs improvement in terms of user feedback and overall usability. A save button should save, not redirect you to another page to start all over again. Some features should be marked BETA because they clearly are, while the core ones work well.

EngageBay is very intuitive to use and has all the tools of other CRMs that cost 10x as much. They are always available and have been very helpful with every question we have asked.

Understanding which features were included in the different plans was a bit confusing at first.

EngageBay is an all-in-one platform that offers a variety of features such as email marketing, CRM, and automation.

The customer service can be improved, as some representatives come across as rude or arrogant.

Its feature rich and fully integrated. There are forms and pop-ups that are a snap to integrate with our website. Their tech support is super. Very fast and responsive. They are great to work with for non-programmers like us.

If I could say anything it is that I wish I could integrate the task management function with my standard task manager ToDoist. I just want one task management tool on my desktop. There may be a way with Zapier I just haven't looked into it.

We use the system as a full CRM platform along with integrating the technology via our website. The website functionality allows us to have a fully managed client management tool for things like orders, service visits, and repeat consumable orders. A fantastic system and way above Hubspot! The customer service is great, and they are very quick to help answer questions.

Nothing. We have full API integration, and we are using the system as much as possible for our client base.

- The support is great. When ever you have a question, you can use the live chat. They are helpful.- The pricing is affordable when you start with a project. - It has all the features that you need to grow your business

- The documentation is very limited- Some features are a little bit hidden. But they are there.

Found a very good customer support. My couple of issues were resolved realy fast appreciate same.
Easy to use tool, workflows and automations are easy to set up and very useful

Additional email purchase is very very expensive. Would love this tool and blindly recommend to all of my community if additional email purchase can be reduced.
One additional functionality which can be very useful for business can be scheduling a batch job to run workflow or automation on specific date and time or with specific frequency like daily or weekly.
In forms phone number field need to be improved - country code should be captured correctly associated with main phone number

Easy of use, easy of implement, easy of integrate!

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates.
Missing Social Software Analytics

It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good

I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype

It is fast and simple to use.
We live in deals and task most of the time and it gives you all you need.
Support is amazing. I have even made product change suggestions and some were implemented in a few days. That is amazing.

We wish we could easily change the sort order of the deals when in tablet mode to the order we want (custom order). Sometime we want to just call a selected few clients in a day and it would be nice to just show them or put them at the top of the list. A small con but still a con.

One place to track all leads and their communication. Easy integration with Twilio for voice and SMS and provides for 2-way texting (many others don't). Great sales pipeline tracking and easy-to-send campaigns.

Reports could bebetter. In particular, we're unable to determine who are the most active contacts ie. times they have viewed or opened an email, responded to texts, clicked on a CTA, called us. This would help us target the most likely prospects. Instead, we do this somewhat manually.

Email sequencing is very important to my business. EngageBay provides a very robust email sequencing product.

It is not as intuitive as I would like but customer service is very quick to respond to online chat requests.

Engagebay has everything one needs from a CRM and then some. We previously used Hubspot and in terms of functionality, there is not much difference between the two. But in terms of value for money Engagebay is so much better. In addition, customer support is really second to none. I have never had an issue that they were unable to solve almost immediately. The sales pipeline system works perfectly as does the contact management.

In terms of cons the only aspect I would suggest is that at time the UX is not as intuitive as one would like,e However, the customer support and the value for money make up for any deficiency in this area.

EngageBay help me doing all-in-one marketing, sales, and support CRM in one software.

I love The UI and UX its simple but powerfull and eazy to use

its prepect, but has a lower limit in workflow automation

This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads.

It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world.

Engagebay has the most comprehensive suite of features for marketing without the associated costs you incur for other tools out there. I first was looking at marketing software that could encompass a lot of the needed aspects to support our and our clients campaigns, and was pleasantly surprised at the breadth of tools available within Engagbay. They cover both marketing and sales as well which created needed synergy.

The only thing that comes to mind right now is the automations that can be created sit in silos in marketing or sales... they have different functionality, but I've found myself looking in marketing for a sales automation and vice versa. I understand the need for the separation, but one automation location with a way to filter and separate marketing vs sales would be helpful.

The support is top. You have always a support team member available via a chat and always, always get an answer within a minute. It is almost as if somebody from Engagebay stands beside your desk.
The features are nearly the same as in HubSpot but for really less mones.

The usability. But this doesn´t matter, as the support is glorious.

- Workflows and automations are top notch.
- All the different communication channels (Chat, Pop-up, Form, Push Notifcation).
- Sales/lead funnel is pretty flexible
- Integration and implementation were super easy.
- Unlimited contacts.
- Integration with Twilio, and other services.
- Price.
- Great support.

- Landing Page builder lacks some important features in terms of layout design and possibility of integration with Analytics or GTM.
- Live Chat trigger rules are limited, which can be a problem specially for multi-language support.
- Having to purchase extra credits in order to use my own email service.

The platform is very effective and is feature rich. The ability to combine both sales and marketing into one platform really works without the ridiculous prices that Hubspot tries to charge.

It can be little clunky in certain aspects

We were looking for something to co-ordinate our marketing and CRM. I tried many products such as HubSpot but they were bloated with features I did not need and also were way too expensive once you want to be more sophisticated. I trialled a number or products but this was by the far the best for us and our needs. We needed much more data segmentation, more automations, web analytics all in one place. Also the chat service has been incredible, it has been like having a personal consultant. I highly recommend and I have tried and used many CRM's and marketing tools.

I haven't found one yet. I know that sound ridiculous but for the price it has exceeded all my expecations.

It provides a professional functionality, and adopts a pricing model that is sustainable and fair.

The pricing and plans are difficult to understand.