
EngageBay CRM
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598 avaliações

- Setor: Software
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Perfect for small businesses
Avaliado em 07/04/2023
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Vantagens
It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.
Desvantagens
I have no complains so far, and I have been using it for 2 years.
- Setor: Seguros
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Good CRM to Manage your Business
Avaliado em 13/10/2023
Take control of my clients and sales
Take control of my clients and sales
Vantagens
The integration with my Insurance Agency was very easy
Desvantagens
The presentation of the platform could be better and user friendly
Alternativas consideradas
Zoho CRMRazões para mudar para o EngageBay CRM
More affordable and easy to implement- Setor: Recursos Humanos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Wonderful customer service
Avaliado em 06/04/2022
Vantagens
The customer service is very good whenever there is a problem you can write in the chat and you will be helped.
Desvantagens
Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.
Razões para mudar para o EngageBay CRM
We were convinced by the demo-appointment- Setor: Serviços de informação
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Manage Everything Together.
Avaliado em 23/08/2023
Overall, EngageBay CRM is an extremely useful tool that helps me stay organized, focused, productivi...
Overall, EngageBay CRM is an extremely useful tool that helps me stay organized, focused, productivity, and also helps me complete my goals.
Vantagens
I liked the ability to create schedules and plan my tasks everyday and use my completed plan to help me be more productive during the day and efficiently and efficiently get things done.
Desvantagens
I didn't like the contacts portion of the software and I think I that's mainly because I don't have any contacts so I didn't get to use this part much

- Setor: Automotivo
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
The New way to perform CRM based functions
Avaliado em 13/10/2023
my overall experience in terms of customer management and lead conversion has been pretty good with...
my overall experience in terms of customer management and lead conversion has been pretty good with affordable rates in place
Vantagens
The interface is pretty smooth , inclusive , easy to adapt and multiple funnel creations with custom values in place
Desvantagens
I believe there is definitely room for improvement for AI to perform predictive analysis based on the available user data on the data cloud
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Lots of features for such an inexpensive tool
Avaliado em 01/11/2023
I had a great experience using the software. If you're needing a cheaper CRM or just testing the...
I had a great experience using the software. If you're needing a cheaper CRM or just testing the waters to see if email marketing might be right for you, then I can't imagine a better tool. Its so much cheaper than the competition yet still remains feature packed.
Vantagens
At the time I was working on my own email marketing campaign, so I was trying to find something that was both cheap but still had all the features I needed to get setup and learn how to do a campaign of my own. Engagebay was perfect for it.
Desvantagens
Every now and then I would run into issues with my lists, like duplicated or mismatched info. It only happened twice in a 3 month span, so ir was definitely something easy to fix and move on from.
- Setor: Serviços jurídicos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great CRM and great price!
Avaliado em 04/10/2023
I really like the follow-up with the support staff!
I really like the follow-up with the support staff!
Vantagens
Easy to use and great support! I found it was easy to set up and get going, which is important when swapping from another CRM.
Desvantagens
Could have a few more integrations with other apps, but I'm sure that's to come.
- Setor: Instalações e serviços de lazer
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Really love their Custom Support
Avaliado em 05/11/2023
Vantagens
Their Customer support is on point. They reached us super fast and helped us understand the products and to find out if is a good fit or not
Desvantagens
Sometimes all their features can be overwhelming for someone new.
- Setor: E-Learning
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Great for Email Marketing
Avaliado em 13/10/2023
Have been happy with quick support when I was learning.
Have been happy with quick support when I was learning.
Vantagens
I use for my business for weekly emails to our database.
Desvantagens
Have not used it long enough to form an opinion about what I dislike.
- Setor: Artes e artesanato
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best CRM service for startup
Avaliado em 28/09/2023
Vantagens
Engagebay is very user friendly and there support is very good and friendly
Desvantagens
When it comes to upgrade the company only deals with USD currency
- Setor: Emprego e contratação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very Very Good All in CRM and Marketing platform and Super Service!
Avaliado em 03/02/2023
Until now, I have nothing to complain. It is really great to work with the software and the support...
Until now, I have nothing to complain. It is really great to work with the software and the support desk. Hints on new functionality are taken seriously and you will get feedback if it is integrated or not.
Vantagens
The software is fantastic, but even better is the customer service. When integrating CRM, it makes a company very dependent on a platform as it is not easy to migrate to another and it will take weeks to adjust all settings to what you like. But I can say, if this is the direction Engagebay is going (as far as I see now) then I will be on board for many years to come!
Desvantagens
You have to buy email credits, which I understand in some way, they have also costs to send mails. You have to warm up you mail account. But what Engagebay did very well is integrate mail services from for example Amazon and others. It is some work to set it up, youtube is your friend.
Razões para escolher o EngageBay CRM
I was client from The Netherlands, but I experienced the worst support ever. Arrogance, already in the beginning [sensitive content hidden] was only interested in big clients, not the ones with 1 or 2 licences. I tried to get my account supported to USA, as they seem much better and more client friendly, but catsone.nl is an agent, who acts like he is the founder of the software. In real life he is just a dj in mini disco's who got the rights to be agent for catsone.com. Be aware.. software is good, but has really little functionality and if you ever need support, run away! ;)Razões para mudar para o EngageBay CRM
Many platforms I have looked at. But integrations are mostly not as good, or the price is insanely high. Think about Hubspot. If you want to get broke, go there ;) Active Campaign is a great platform too, but limits users or you have to pay a lot more. The price and quality relation for Engagebay is the best!- Setor: Gestão da educação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Happy Engage Bay User
Avaliado em 01/02/2023
Overall it's been great. Just a little bit of a hard start, but as I said, support had been...
Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.
Vantagens
- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously
Desvantagens
There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.
- Setor: Gestão da educação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good for a beginning company!
Avaliado em 21/04/2023
As an up and coming company we needed a CRM and EngageBay offers one with great customer service at...
As an up and coming company we needed a CRM and EngageBay offers one with great customer service at a cost that is reasonable with more than just one feature available. No more are the days of a million spreadsheets!
Vantagens
Customer service is amazing! To do tasks help me stay on top of deals and leads. Cost is reasonable and customizable!
Desvantagens
Stats can be difficult to analyze for marketing campaigns. Templates could use more design for marketing campaigns. Difficulty with organizing leads/companies, but there are enough work arounds that it is functional.
Alternativas consideradas
BrevoRazões para escolher o EngageBay CRM
We simply couldn't afford everything we needed at Hubspot's rate.Software anterior
HubSpot CRM- Setor: Serviços de eventos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Awesome all-in-one CRM/Marketing/do-it-all
Avaliado em 24/02/2023
Very good alternative to much more expensive tools such as Hubspot. New interface is very slick and...
Very good alternative to much more expensive tools such as Hubspot. New interface is very slick and honestly I don't know why anyone would choose anything else for marketing, contact management, sales pipeline, task management, product catalogue, landing page management, user tracking, emailing tool...
Vantagens
Very simple to use marketing suite, linked with database, automations, repository, sales management... you name it it probably does it.
Desvantagens
Task management is a bit weak but they constantly improve.The stats dashbo
Alternativas consideradas
HubSpot CRMRazões para escolher o EngageBay CRM
Monday was not a great CRM, but is an awesome project management tool.Software anterior
monday.comRazões para mudar para o EngageBay CRM
Cheaper and more flexible- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Bang for your buck compared to other CRM's
Avaliado em 06/07/2023
We have saved so much money for a near 1:1 experience compared to our previous CRM. Email marketing...
We have saved so much money for a near 1:1 experience compared to our previous CRM. Email marketing and web page building are easier than before too. Overall, i'm very happy.
Vantagens
Engagebay offers most of the same features as competitors but at a fraction of the price. Landing page and Email campaign builders are simply the easiest to use to make professional emails. These are the best features of Engagebay for sure, as well as custom fields and contact management - they're great too
Desvantagens
I would like to see a better contact scoring system implemented, to make it more general, rather than linking to individual email campaigns. Adding a 'Clicked a link containing..." would also be a great feature for the scoring system.
Alternativas consideradas
HubSpot CRMRazões para escolher o EngageBay CRM
Mostly cost - Hubspot was getting too expensive for a small sized companySoftware anterior
HubSpot CRMRazões para mudar para o EngageBay CRM
Cost and ease of setup. Also, the interface is not very confusing.- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
great value for money software
Avaliado em 21/07/2022
Its good
Its good
Vantagens
It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good
Desvantagens
I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype
Alternativas consideradas
Salesforce Sales CloudRazões para escolher o EngageBay CRM
I had used act for 30 years from version 2, but they started to change it from a good CRM system into a moderate marketing systemSoftware anterior
Act!- Setor: Engenharia mecânica ou industrial
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
8 Month use Review
Avaliado em 20/10/2020
Software is overall nice some features are missing and some on the current ones are limited but...
Software is overall nice some features are missing and some on the current ones are limited but overall its very easy to use and hope to see where the software goes to into the future
Vantagens
The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.
Desvantagens
Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good
Resposta do EngageBay
Thanks for the review Matthew. We look forward to receiving all the customer feedback and making EngageBay the best marketing and sales software for growing companies.

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Best CRM for Company can afford
Avaliado em 22/06/2023
Vantagens
All-in-one platform: EngageBay CRM combines CRM, marketing automation, and customer support in a single platform. This integration allows businesses to have a holistic view of their customer interactions and streamline their processes.Ease of use: Users have found EngageBay CRM to be intuitive and user-friendly. The platform provides a clean and organized interface, making it easy to navigate and access various features without much training or technical expertise.Automation capabilities: EngageBay CRM offers powerful automation features, allowing businesses to automate repetitive tasks, workflows, and follow-ups. This automation helps save time and improves efficiency in managing customer relationships.Marketing tools: EngageBay CRM includes marketing automation features such as email marketing, lead generation, landing page creation, and social media management. These tools enable businesses to create targeted marketing campaigns and engage with their audience effectively.Affordable pricing: EngageBay CRM has been praised for its affordable pricing plans, especially for small and medium-sized businesses. The platform offers different pricing tiers to cater to various business needs and budgets.
Desvantagens
Customization limitations: Some users have mentioned that EngageBay CRM could benefit from more advanced customization options. While the platform offers a good range of features, some users have expressed the desire for greater flexibility in tailoring the CRM to their specific business processes.Integration options: Although EngageBay CRM integrates with popular third-party applications such as Gmail, Outlook, and Stripe, some users have noted that they would like to see expanded integration options with other tools and platforms they use in their business operations.Reporting and analytics: While EngageBay CRM provides basic reporting and analytics features, some users have expressed the need for more advanced reporting capabilities. They have mentioned that additional customization and visualization options could enhance their ability to derive actionable insights from their data.Learning curve: Although EngageBay CRM is generally considered user-friendly, a few users have mentioned that there can be a slight learning curve when first getting acquainted with the platform and its features. However, with some exploration and practice, users have found it easy to navigate and utilize effectively.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good software - be sure to know your needs
Avaliado em 28/03/2023
Overall experience was very good. EngageBay is not a bad product at all. There are a lot of...
Overall experience was very good. EngageBay is not a bad product at all. There are a lot of options available and the support is great.
Vantagens
I mainly used EngageBay to track contacts and for emails (broadcast emails, etc). Contact management was easy to follow and use. I really appreciated the training videos. The chat support has always been very helpful when needed.
Desvantagens
Email templates were okay. . just okay, but customizable. Over the last couple of years, I anticipated more of a variety added that what has been. Pricing is okay. This is where I recommend that you know what you need and compare to pricing of other packages. You will find that EngageBay is competitive (I have the all in one), but I have to ask what I really use and need for the price. Also, be aware that the amount of emails to send are limited when you first start and you have to 'warm up'. I did not realize that and it delayed some aspects for me.
Razões para escolher o EngageBay CRM
Number of contacts for the priceRazões para mudar para o EngageBay CRM
Price- Setor: Importação e exportação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very intuitive, complete email marketing tool with a perfect support
Avaliado em 23/03/2023
So far so good. It's value for money. Very intuitive, complete tool with perfect support.
So far so good. It's value for money. Very intuitive, complete tool with perfect support.
Vantagens
We use EngageBay for Email Marketing only. For the last 3 years, we have been using Mailchimp and Mailerlite. And we run very extensive, very well-segmented email campaigns. EngageBay is a very easy-to-use tool. Very intuitive. It has all the features you can expect from an email marketing tool. And they have the BEST EVER support I have seen. Super fast, always available.
Desvantagens
There are some basic functions missing, like searching and filtering campaigns. But once we share these requests, the team puts those requests into their product roadmap.
Software anterior
MailchimpRazões para mudar para o EngageBay CRM
Better features and better price- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Good product, Fantastic Support
Avaliado em 14/06/2023
We started with marketing automation and adopted CRM over time.
We started with marketing automation and adopted CRM over time.
Vantagens
Robust feature set. Fair pricing. No artificial limit of custom fields. Zapier integration
Desvantagens
Happy so far. The setup is intuitive and similar to other CRM-like tools we've used.
Alternativas consideradas
HubSpot CRMRazões para escolher o EngageBay CRM
The need to customize, cost-to-value
- Setor: Telecomunicações
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Everything under one roof
Avaliado em 10/08/2021
Vantagens
EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project.
Desvantagens
As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
We're pleased we made the change to EngageBay
Avaliado em 15/12/2021
Positive experience. We moved from using multiple platforms for email, sales etc to this one. It...
Positive experience. We moved from using multiple platforms for email, sales etc to this one. It worked out a lot cheaper doing this, but also we're more streamlined working across the different teams.
Vantagens
It has a lot to offer, from using it to manage sales, to social scheduling to sending email campaigns and reporting. It is a one-stop-shop for all your needs. I can also see that they're constantly working to improve it and add more features which is fab.
Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand.
Desvantagens
There are some aspects that I struggle with a little bit, such as not being able to check the personalization on an email campaign prior to sending it. The social scheduling side has been a little clunky for me too.
- Setor: Escritório de advocacia
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Excellent, value-for-money alternative to Hubspot and Pardot
Avaliado em 30/05/2023
It has been extremely positive. I was anticipating a very stressful implementation process, due to...
It has been extremely positive. I was anticipating a very stressful implementation process, due to experiences I have had with other CRMs in the past. However, it has been very smooth and quick. The CRM has mostly worked perfectly and I'm looking forward to trying some of the features I haven't gotten to yet.
Vantagens
The set-up has been incredibly easy compared to other CRMs I have worked with. It was very easy to import contacts and sync with Hubsport. Also, to sync our Outlook calendars. I also love how intuitive the interface is. The UX is exceptional compared to other CRMs I've used. The marketing campaign features are easy to use with all the features of a MailChimp/Pardot. The customer support has been extremely good, with either immediate answers or fixes within 24 hours, but we've encountered very few issues.
Desvantagens
More international payment options would be good - it was a little challenging for a small business from Australia. Also, an automatic save would be helpful. The number of times I had to restart the appointment link process before I realised I need to manually Save every step before moving on to the next!!
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Best bang for your buck
Avaliado em 27/12/2021
It's straightforward to use, and the best thing is with larger functioning software's there needs...
It's straightforward to use, and the best thing is with larger functioning software's there needs to be strong support, and they have that well setup. You can easily get in contact with their help desk to quickly have answers to any of your needs.
Vantagens
Engagebay has the most comprehensive suite of features for marketing without the associated costs you incur for other tools out there. I first was looking at marketing software that could encompass a lot of the needed aspects to support our and our clients campaigns, and was pleasantly surprised at the breadth of tools available within Engagbay. They cover both marketing and sales as well which created needed synergy.
Desvantagens
The only thing that comes to mind right now is the automations that can be created sit in silos in marketing or sales... they have different functionality, but I've found myself looking in marketing for a sales automation and vice versa. I understand the need for the separation, but one automation location with a way to filter and separate marketing vs sales would be helpful.