Avaliações do JumpCloud Directory Platform

Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.

I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.

Cross platform support is the important feature I like about with the power of automation through script execution and policy management.

Software management is the least interesting feature through it supports Chocalatey package manager out of the box, it would be bit risky to use the community packages.

Custom package deployment through chocalatey is pain for the admin to setup securely

Automatically updates and pushes changes out to devices in near real-time. Works with a host of services and grows every day. Has many of the main features of a DaaS, without being overly complex or difficult to configure. Windows policy configuration without a domain for small businesses.

Lacks substantial Mac and Linux policy configuration.

The ease of use as well as the Slack lounge + support team is quick to respond.

I have not encountered any situations yet where the software was not able to meet my needs.

I like the integrations and synchronizations to other applications. Specifically, we use a hybrid AD approach. It works great! We’re also using the RaaS for dynamic vlan mapping. VERY impressed!

Wish there were more options that we didn’t have to customize via the powershell API. I don’t remember all of the cmdlets and have to look them up every time.

The free 10 first users really helped me do my proof of concepts with the applications I wanted to integrate. The interface is simple and everything you need to manage users and associated systems and applications are easy to find.

Policies to deploy to systems are a cool feature, however, there are too few policies for Linux. A community driven for policies could be very interesting.

I like using the commands feature mostly out of the all of the modules. It allows me to automate my environment and support my helpdesk effectively from behind the scenes.

The software list and policy review. Software lists are cumbersome; the policy checks cannot be searched and appear to be incomplete.

Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.

Lacking some features. For example, they support VLAN assignment via RADIUS, but do not support named VLAN's in this configuration. It's not a complete replacement for AD in that you cannot nest groups, they have to be individually managed. The MDM features are some of the most interesting available, but feature availability is highly dependent on OS... for example, while both Mac and Windows have significant options available to them (albeit many fewer that Group Policy in AD provides), Linux has almost none of the MDM features available to it.

While JumpCloud may not have all the bells and whistles, what it does do, it does well. Super easy to use with a Google GSuite environment.

I wish SSO was beefed up a little more. Some nicer integrations would be great, but it is possible that there are partnerships with larger DaaS providers that were made exclusive and they can not get access to.

How often new features come along, and the ease of use.

There weren't many features available at first.

I love how many features it has. I use it daily as an admin for single sign on and as a directory tool. I also make sure our users use it on our radius network.

I wish 2 things were different:
1. Remote control or viewing. I would love to have the capability to remotely take control and/or monitor a user's laptop for remote support.
2. I wish the device working with a user worked more seamlessly. By that I mean I've noticed that when I pair a macbook that's registered in our Jumpcloud directory with a user and "Force a password change," the user is locked out of the macbook, (which is good), but then often has problems trying to sign in when they fill out the fields that appear, even when they use the correct old password and try to set a new one. I also wish that touch ID was enabled when the device is paired with a user and I can't seem to find a setting to change that on my own.

As a replacement for an onsite server, JumpCloud leads the pack because they support companies that are very small with high growth potential, to take advantage of the software for free with limitations of number of users/computers. This allows the company using it, to grow and as it does, gives me an easy decision to subscribe to the service, without reinventing a solution.
Another PRO is that is actually releases updates that have a beneficial use; JumpCloud has never stopped adding new or improved features.
I have to research software to make recommendations that are best for the client and business. They choose JumpCloud.

As it relates to Directory-as-a-Service features, are policies for user/computer functionality. Such as standard policy to lock the computers after 15 minutes. It incorporates basic policies to apply to the machine or user, but not any near the amount Local Group Policy offers.

MFA, SSO, RADIUS and System/User management

Need more analytics and mass user updates

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

JumpCloud is very easy to install on devices and can be installed on Windows, Linux and MacOs. The UI of the software is simple and easy to use as well.

Without proper training, it could be dangerous to make changes in the settings and configurations.

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

Easy to use and deploy for different OS options

Cost can become considerable for large number of users