Avaliações do Trolley

Ease of use for our customers to log their direct deposit information through the PR plugin, CSV upload for payout to customers (no more manual logging of individual's payout), and (now most recently) customer access to view pay history.

Inability to know if funds have been deposited or not into a client's account. Which is a universal issue on all payment platforms.

Payment rails makes payments easy with a robust API that works across borders. They also handle tax compliance and have a knowledgable team that's always ready to help. They've helped us multiple times throughout the two years we've been working together. We went from being a customer (and a demanding one!) to a partner who's constantly referring leads. It's been a long ride but PR really stuck with us and helped us through thick and thin. Work with them if you have a chance!

Compliance but it's really not their fault. Financial services is a regulated industry. PR did what they could but compliance requirements are unique by industry. If anything, we're very grateful to PR for helping us through the legal whenever possible.

The features like the tax form or the widget !

Reliability, we still find bugs but their customer support is on top to fix them

Once set up, it was easy to use. Dashboard/interface is great and user friendly. The API met our needs to integrate with existing systems, and automate our payout process.

We weren't able to integrate PayPal. This was due to limitations on PayPal's side for non-US PayPal accounts, though it would have been helpful to have more transparency/support from Payment Rails with this during the sales pitch and initial onboarding.

Payment Rails is amazingly easy to use, and extremely quick to setup. Further more the team is incredible and have always been available to help out with any issues.

This software feels like it was built for us. We don't have any concerns about it.

Trolley has unique API that enable development of internal payout management system for companies.

Trolley needs to have a better API documentation for development of mobile based payout management apps.

What we liked the most is the ease of use of their APIs and specially their widgets which are super easy to integrate with and set up.

The documentation could use some improvements. It would have helped to have some more higher order docs around payment and recipient status and the different possible flows that we could encounter.
The webhooks portal could also use some improvements like a more granular selection of events to listen to, a UI to be able to test the different webhooks that can be trigger and its payloads, and some reporting tools to be able to monitor them.

Payment Rails was very easy to integrate into our current tech system and simple to deploy as a widget in our mobile apps. It is a huge improvement over the old, outdated payment solutions that are available in Canada. The dashboard is very modern with great UI/UX. The customer support team has been very helpful when needed.

There have been a few hiccups with a few payment transfers to some users but this has only happened in very rare circumstances. The support team has always been quick in helping resolve any issues.

Ease to enter information for a payee, easy to track all your payments, export functions, allowing multiple users (auditor, collaborators), two-person process for payouts, easy process to pull money into the platform, email receipts for payees, payment status are golden, easy user role and permissions.

I haven't encountered any down side really. Maybe the debit transfer (pushing money rather than pulling) could be better but this is not their problem really, mostly a great way around to help their clients.

Ease of use
Pricing!
API
Country Coverage

I am eagerly awaiting their Quickbooks integration which is coming soon.

"El sistema es sólido, la automatización funciona de maravilla y la implementación fue muy simple"Ya sea para manejar un pago de compradores o entregar pagos a nuestros vendedores".

"No estoy seguro sobre el estado del pago más allá de enviarlo. Demasiados trabajadores enojados no están seguros de dónde está su dinero y no pueden saber por qué no está en su cuenta si hubo un problema".

Payment Rails has a UI which is very easy to use if you are doing manual payments within the Payment Rails platform, but they also have a fantastic API which we were able to integrate into our proprietary platform so we can make payments without our existing workflow. Everything else has been super easy because of the rep and their commitment to providing a high-quality level of service (and that has been from the first demo through to our daily use as current customers - the service has been very impressive).

I have been informed that Payment Rails is working to solve this problem, but you currently have to maintain a balance in your account, and it takes approximately 5 business days to process a direct-debit. So when you are doing large volumes of transactions, you have to keep topping up your account with direct-debits that are on a 5-day lag (you can do a wire transfer, but incur higher costs as a result).

Super easy to use and the interface is very customer friendly. The customer support team is very friendly and helpful.

We were a beta customer and experienced a lot of hiccups in the beginning. There were many issues with payments not being received on time or not sending but over time, we were able to iron out these issues as the product got better.

Payment Rails is one of the most reliable solutions I have used to handle transactions from customers. Whether it be to process a payment from customers or send payouts to our sellers, the system is solid, automation works like a charm, and the implementation was pretty easy.

The backend interface could use some improvements ; it can sometimes be difficult to find the information you look for.

The Payment Rails dashboard is best-in-class. We've used a number of third party payments platforms and as something we spend a lot of time using it's important for it to be modern, usable, and fast. The UX is by far the best we've seen among all payments platforms.

Bulk importing of tens-of-thousands of recipients was slightly tedious. We had to break our list up into groups of around 1000 recipients each to avoid issues. Since this was a one-time event (at least for us) it worked out fine.

Easy to set up and use. Payment cycles are fast for Canada.

Everything about the platform has been great so far

- Easy to integrate, especially their widget, took about 60 minutes.
- User interface is easy to use.
- Saves a heap of time compared to other options.

- Would like to have some other integrations available, but I understand they are about to add them very soon.

- service provides Widget that helps to set up customers
- support responses fast enough
- API documentation
- useful dashboard
- can send payouts to a lot of countries and banks
- supports both PayPal and Bank Transfers

- errors during payouts creation (seldom but still)
- hard to get what was going wrong during payout creation
- timeout errors

Payment Rails has been so very helpful in ensuring that we are able to pay our vendors properly and on time.

Nothing - the software is phenomenal! Took some getting used to at first, but now that we have it's great.

This provides you a free trial period and online training to how to use the software. I highly recommend it

There are no cons to it really except for being just for accounts payable

The UI is very easy to navigate! The reason we moved to Payment Rails was initially for the wire rate we were getting versus what we were paying through the bank for US to US transactions.

Some sections have some small bugs but these are fixed within 24-48 hours of reporting them to the PR team.

That the UI page is easy to read and understand the status of a payment transfer.

Trying to track down a payment that went to a closed bank account for a client. Took a couple weeks to resolve.

Easily in the background of our system. Easy widget. Mass payout funtions are helpful for scale

Unsure about payment status beyond sending it out. Too many angry workers not sure where their money is and not being able to know why it isnt in their account if there was an issue.

The user interface is clean and well designed. The platform works very well for us; we pay translators worldwide using it. The occasions where we've had a minor issue, their support team and developers have been very helpful and quick to resolve it. They love hearing feature requests and feedback. The setup was a snap, and the technical support and guidance during the process were superb. I'm a fan!

No complaints. The few issues we've experienced were resolved quickly.

Very easy to use. We recently switched to Payment Rails, and it has been better than our previous payment processor so far. The customer service is quite good and prompt. The company seems receptive to the transitional issues we've experienced. You can tell they want their product to be as good as it can be.

There is not currently a way to download a monthly statement. I have to go to 3 or 4 different screens to view all of our transactions. As a bookkeeper, this makes doing a monthly reconciliation difficult. However, I contacted their customer service and the informed me that statements will be available soon.