Avaliações do ManageEngine Remote Access Plus

We are logistics company and we have our own inhouse ERP for inventory.As a inventory manager i have to take remote access of user's system frequently to resolve ERP related issues.Manageengine remote access plus is helping me to resolve user's issue by taking remote access of his system. Along with common features like screen sharing, chatting, File sharing it also provides advanced features like start or stop services from my laptop which helps me to troubleshoot and resolve issue faster.

I am using it since last 3 to 4 years and I didn't faced any issue with it.

the fact that I can wake up PCs from the dashboard with a single click

for the moment nothing will be seen briefly

within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.

Remote desktop is unable to connect few connections.

I like how it has a variety of remote working tools to resolve any issues that crop up.I like how easy it is to connect between computers on the same network.I like how easy it is to collaborate with fellow technicians and manage an issue using this software.I like how affordable the software is. I enjoy how the learning curve is not so steep for someone tech survey. I enjoy how you can wake systems connected within a LAN.I like how it has an announcement feature whereby people in the company can get notifications in case you are planning on doing maintenance to the systems at a particular time.

It can be a bit hard to learn for someone who is not tech survey. If you have more than 10 computers, you need to get a paid version.

Lightweight agent that allows you to connect to machines connected to the internet.
Nice Graphical Interface to see machines online and connect remotely.

Agent requires a code for each instance so makes it more difficult to deploy out to devices (or we didnt find the option to do so easily).
Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.

We enjoy the ease of use and access. Logging into the control panel is so easy and takes seconds. This allows us to quickly handle IT issues within seconds rather than minutes using other alternatives.

I don't have many cons to state. I believe that if I had a gripe about anything, it would be the lack of UI control. However, that would likely be more or less my own personal desire and not a needed feature.

I used this tool to provide remote assistance to our users who were facing issues with software and hardware. It's secure and we can send/receive documents. We can also add devices to our favorites and stop/resume and transition between different sessions without any issues.

compared to other remote tools, ManageEngine is doing a great job and it has more features with 0 cons.

It is a wonderful tool for troubleshooting issues. Easy to use & Implement reduces lot of effort.

User Interface can be improved other wise it is an amazing tool.

Lo mas interesante encontrado en la herramienta es que fue fácil la configuración y es muy completa para dar asistencia remota a usuarios.

Lo menos agradable de la herramienta es que depende de un servidor dentro de la localidad no funciona en la nube. También el agente de la misma solo funciona a nivel local en la red.

Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers

cant find any literally so easy to use straight away

I like that client side installation is a breeze. There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list.

MFA for technicians when they login to the cloud based portal

easy to use, quick and start, manage groups and checks services of machines.

dont have a mail advice if the machine its down or up.

It is easy to use if you work in a web-enviroment daily. would prefer an app instead.

Need a standalone version. Need to be more user friendly.

la possibilité de prendre le contrôle a distance très facilement

je souhaiterai une meilleure compatibilité du Wake on Lan

It's an easy-to-use product, many feature are embeddeed and it really help daily operation.

Agent distribution is easy, but sometimes is difficult to understand what is not working and how to perform troubleshooting.

The reason for selecting this software was its HIPAA compliance, which is met for this remote desktop manager. A classic tool for managing, connecting devices and troubleshooting. I like the live chat and video option for quick problem management. Cloud deployment without issue, we did not use the on premise solution. Communication with the client without any problems. Ensuring constant monitoring of applications, processes and services. Another advantage for me is the very friendly price. Installation of the small agent is easy and also very fast.

Sometimes the connection session takes longer, but nothing dramatic. I am happy with the software and have nothing to complain about.

Does exactly what I need it to and the price per seat is reasonable

Deploying at first I had issues but was able to push past and resolve them.

Pretty easy agent install. Lots of flexibility. The functionality is good for a web-based front-end tool, and I like the multi-monitor support.

The key to the product is in its title. Remote Access. However, if I can't access an agent system unless it's behind a distribution server (what they call roaming), it very much limits its utility for a small environment with a few systems to access, each on different networks.
I'd rather do without some of the extended features... But that's the trick to get you to upgrade. The most basic function won't work on roaming systems unless you are paying for the highest edition...

I like that the user workstation can migrate to other environments and remote access is still available.

Client agents don't always download and install properly.

I was drawn to the product due to the trial and price and impressed by the extent of the features.

No negative feedback at this time. Enrollment and set up was straightforward.

It is very easy to use when assisting users. Can easily install and shows up in the Management console instantly.

Does have a pitfall of it being a tad laggy in the browser.

I like it because it is easy to use, it is stable, and it has a web interface, the client is also light.

I haven't found anything I don't like, I think it has everything I need.

The software is everything I was looking for, an easy-to-use software that allows remote control of the computer unattended.

I have no cons is excellent. Low prices and stable system