Avaliações do ISL Light

Experimentamos este software na nossa empresa de forma a substituir um software da concorrência que anualmente era um custo muito elevado e foi uma excelente decisão, facilidade de acesso, transferência ficheiros, acesso sem supervisão, partilha de ecran.

Tivemos alguma dificuldade inicial em implementar em todos os clientes e tempos alguma dificuldade em gerir computadores que tenham sido instalados por funcionários que já não se encontram na empresa.

Licença conforme o pretendido pelo cliente, um software prático de usar no dia a dia, rapida instalação nos clientes e a nivel de custo dos mais em conta.

Alguma dificuldade por vezes em o software ficar online nos computadores dos clientes, por vezes é necessario pedir ao cliente para forçar o inicio da aplicação em ligar/desligar para termos acesso.

Preço, pratico e leve, permite enviar arquivos, partilhar ecran e dar assistência sem se instalar o software

Poderia ser melhor na gestão dos computadores, ficando associado ao instalados os outros não conseguem remover o computador ou renomear o nome

Acesso sem autorização, envio e receção ficheiros e gravação de sessão

A gestão como é instalado nos clientes, se for instalado por um utilizador não é possivel outro utilizador mudar o nome daquele computador no ISL

Possibilidade de rapidamente criar o acesso autónomo num equipamento e depois ter a lista de todos os equipamentos numa lista organizada por mim.

Por vezes a ligação é um pouco instável caso a banda de Internet do cliente não seja muito boa.

Além da versatilidade e facilidade é uma ferramenta bastante estável.

Funções de copy paste de texto por vezes não são fáceis entre o operador e o computador remoto.

Experiência de utilizador apenas, é simples e intuitivo; serve o propósito.

Alguns colegas têm reportado problemas com Android ; Não tenho experiência para falar sobre o assunto; Nada a apontar em Microsoft

Serve o propósito ; Prático e estável, tudo o que se pode esperar.

Nada a apontar. o programa faz o que procuro. Pena apenas o trial ser curto para testar tudo.

Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.

Easy to access many computers from one console.

When you add computer it's hard to tag computer.

As a Charity we are always looking to find the best software at reasonable prices. The team at ISL have been fantastic for us compared to another competitor we used for years. The software is quick and easy to use for It techs and users. It is our main tool that is used everyday on the helpdesk. we particularly like the remote shutdown and restart feature and how it automatically reconnects to the same session.

As of yet we haven't come across anything we don't like.

It's easy to use, it's very reliable, plenty of useful features

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Using the self hosted you get all of the features that competing software charges double yearly vs the cost of purchase.

The webinar function does not work properly. I would very much like to use this but it has not been maintained to deal with new security restrictions at the OS level.

Work's great for us - we have a link on our website for customers to use which takes them to a branded ISL page for them to enter the support code. Has the ability to take full admin access as well which is great for those locked down scenarios. The new iOS/Android option is fantastic for supporting mobile apps!

No real issues from our side - if our help desk staff were able to easily see who is using the sessions that would help us. (Occasionally someone might leave a session open which uses a license)

In 20 years in IT I have tested a lot of remote support applications. But I found that ISL Light is the best of them to use and recomend. Also customers find it easy to run and recive support from our team.

The only option I miss is SMS notification with support code so it would be able to connect one-time later if you dont want to install ISL always on.

Remote restarts are really good, we use when quick assist does not work on the client machine and being able to log into the admin account remotely is a life saver

Session codes being 8 digits is a bit of a pain sometimes, I think a 6 digit code is good enough.